Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4  
Price
4  
Quality of Work
4  

Dealer Reviews

Show:  

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Friendly welcome

By ashmajid1 on 10/6/2018 at 6:20 PM. Helped by Tom.

Went here to look into an Acura tl, the experience was overall good. I myself did not purchase the car but will recommend this dealership as everyone was welcoming and friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great experience with used RDX purchase

By aaronm on 12/31/2016 at 3:10 AM. Helped by Philippe Desquesnes, Michael Galiza.

I recently bought a certified 2014 Acura RDX through Philippe and had a really good experience with the test drive and paperwork the following day, including a painless closing with the Finance Manager (Michael). The car was well prepared with a minor tire leak promptly fixed. Philippe was very helpful and responsive. Overall a very stress-free experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Acura MDX purchase

By VishE on 12/30/2016 at 7:40 PM. Helped by Daniel Kim.

Visited this dealership because they had 2 Acura's we really liked. Daniel was very courteous and took us for a test drive, he answered all our questions and also showed all the features and gizmos the car came with. We were impressed and really liked the car. We also wanted to see the older second car for which he readily got the keys even though he knew we really liked the first car. Daniel did not pressure us into any negotiations. The car was aggressively priced and even though we did want to negotiate a little, he showed us multiple independent websites (edmunds, carfax, KBB) where this car was priced lower than other dealers for a quick sale. Overall we are happy with our purchase and this was a good car buying experience.

I would recommend this dealer.

Overall Rating

1.6  

3   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible first car buy

By Damartinez on 2/24/2016 at 7:22 AM. Helped by Joe, Christian.

Please do not go here because this dealership only knows about Acuras not any other brand. Your safety is in jeopardy if you buy anything here.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Dealer

By neivns on 9/28/2014 at 12:18 AM. Helped by Alex.

Got my 2012 Acura TSX Station Wagon from this dealer. Everything is negotiated online and via email and just go down to sign final paperwork. No hassle, good deal, good sales person. Price is reasonable. Help me to install back up sensor and put on perma plate and appearance package. All job are done on time and with satisfaction. Definitely recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic experience!

By ming006 on 8/5/2014 at 4:31 AM. Helped by Brian Plowman.

I recently purchased a 2014 Acura RDX from AutoNation and have never had a better car buying experience! From the first moment that I started working with Brian P to the moment where we took the car off the lot, it was an absolute pleasure working with them. Brian, along with the entire staff at AutoNation went out of there way to accommodate us and make us feel at home. They made sure to work with our schedule and meet all of our expectations. The service department was also exceptional both in planning our visit and then providing us with "White glove" service when we had the exterior / interior protection applied. I would highly recommend AutoNation and Brian to anybody that is looking for an Acura!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

05 MDX service Experieince - Phenomenal!

By bk_05mdx on 7/8/2014 at 11:49 PM. Helped by Ricardo Garcia.

Simply put, Ricardo Garcia is just awesome! I recently started taking my vehicle back to Stevens Creek Acura, long story as to why I stopped. Anyway, a factory recall brought me back and Ricardo kept me coming back. The guy actually sends me text messages to keep me updated with the status of my MDX... Unbelievable. There was no bait and switch, I am still getting the same great service to date. Their pricing is reasonable. The changes they have made to their service operations since I left are exactly what they needed and why I decided to try them again. I will continue to bring the MDX back to keep it in order!!! bk

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome deal!

By RDXdriver on 6/2/2014 at 4:21 PM. Helped by Henry Ong.

I have worked with Henry Ong at Acura, and he was absolutely great! As a new car buyer of a 2015 RDX, I was naturally inclined to get the best possible deal before spending a lot of money. Henry was very patient, courteous and friendly. I did not feel pressured into buying a car at all, and was given a lot of time to think about the deal he was offering. I came to AutoNation Acura of Stevens Creek after visiting other dealerships, and received a MUCH better offer than any of the previous ones combined! I would definitely recommend this dealership and Henry's assistance to any prospective buyer!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect dealership!

By Lhareb on 4/25/2014 at 11:16 PM. Helped by Amir.

Perfect dealership, had kids area, was able to buy the car with the specs I wanted in no time! Amir my sales guy was able to get me the deal I wanted. I am super happy with my car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest Professional Services

By Twang1997 on 3/29/2014 at 1:39 PM. Helped by Adam.

I took my car for a routine oil change but it got a serious oil leak. The leak damages the garage and driveway floor. I took the car back. They examined it immediately and to my surprise that they told me it was their fault due to a defective part. They said they would replace it in five minutes. They did it and finished it shortly. I was quite impressed by their honesty and professionalism. The shop manager, Taj, even offered a free complimentary oil service for my next visit. Unfortunately, there was still some leak. I took the car back and Adam helped me. This time, Adam worked with his team and made sure that the problem was identified. One part needed replacement and it was out of stock. He made the order immediately. When the part came, he called me immediately and scheduled the next day appointment to fix it. It was done beautifully. Adam went out of his way to make a potential nightmare to a pleasant experience for me. Afterwards, I told my friends and co-workers who have Acura, this dealer is very honesty and professional. Everybody makes mistakes. The importance is to admit the mistakes and correct them. Thank you, Taj and Adam.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Price
5   Quality of Work

Superb customer service oriented service...

By jimwehrly on 3/13/2014 at 5:24 AM. Helped by Darren Warner and Dave Heavey.

Superb customer service oriented service personnel...Darren Warner was excellent in his communication and follow-up during the servicing of my car...kept me informed of the status of the work on my car. No upselling with this service department...only performs the work that is needed and alerts you to potential upcoming service needed during your next service appointment. Dave Heavey is one of their best mechanics...has been servicing my car for a number of years and his work is always 100%!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I approached AutoNation Acura of Stevens Creek. I met...

By kvsharma on 2/10/2014 at 5:34 AM. Helped by Paul Kim.

I approached AutoNation Acura of Stevens Creek. I met with Paul Kim. He is very nice to me and gave very good deal on my purchase of Acura 2014 RDX model. He explained me all the features of vehicle. The color I was looking for not on stock at this store he called other store and made it happen. I am so happy with this experience and definetely recommend to my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They do really care and address all concern about...

By Dshridhar on 12/21/2013 at 5:51 AM. Helped by Cameron Peachey.

They do really care and address all concern about customer. Also do not make any unnecessary recommendation for extra stuff. There are few other dealer close by . However I drive to this dealer for all my car services . Worth driving all the way to this dealer for the fact that they are reliable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I took my car in for B1 service. The appointment was done...

By Acura2009 on 12/3/2013 at 7:09 AM. Helped by Richardo Garcia.

I took my car in for B1 service. The appointment was done a day before. I retrieved Great quality service. Excellent customer service support from Ricardo!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I feel this is the kind of service that should be...

By mikebwalker on 11/27/2013 at 1:16 AM. Helped by The gentleman that help me..

I feel this is the kind of service that should be extended to a customer , stright forward , polite and efficent. The person that help me was informative and explained detail everything that was done on my car, ihad no questions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I bought my 2007 TL from this dealership in January of...

By sshamsai on 11/26/2013 at 6:28 AM. Helped by Edward Jimenez.

I bought my 2007 TL from this dealership in January of 2007 and I have been taking my car to them since then (although I live in San Mateo). The sales was easy and comfortable, but the service has been fantastic. They don't sell services and parts that you don't need and are very transparent about the work they do (their priority is you not revenue). The waiting room is clean and functional and they do all they can to help you to make the right decision. I highly recommend them and will buy again from them. Regards, Steve.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional, friendly and competitively priced. They...

By Larmenta on 11/15/2013 at 4:41 PM. Helped by Ben Vanderhule, Brian.

Professional, friendly and competitively priced. They made the whole buying experience very easy and pleasant . This is my 3rd Acura purchase here. I Highly recommend Auto Nation Acura.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I am a repeat customer who travels to Santa Clara from...

By alohajeff on 11/3/2013 at 4:13 PM. Helped by Phil/Brian.

I am a repeat customer who travels to Santa Clara from Monterey in order to get an outstanding customer service and no pressure sales experience. Acura vehicles are terrific and the folks at Autonation Acura make the sales experience a positive experience. Service department is so outstanding, that I drive 65 miles each way to get my oil changed! Highly recommended!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Brian was great during my test drive. I asked to drive...

By KrisL1251 on 10/1/2013 at 7:14 PM. Helped by Brian Ploughman.

Brian was great during my test drive. I asked to drive on a winding road so that I could feel how the MDX handled in the turns. In order to do so we had to take a longer test drive than normal. After purchasing the vehicle, Brian explained the dash board to me and taught me how to program the Bluetooth feature. A week after purchasing my vehicle he called me to ask if I had any questions or concerns.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Yet another plesant experience. I went back to this...

By ramaprasadnichanamatlu on 9/26/2013 at 8:07 PM. Helped by Camden [spelled wrongly, sorry].

Yet another plesant experience. I went back to this dealer and bought yet another add-on for my Acura RDX. Perfect pricing and service for this add-on onto my vehicle. As usual the customer service was great. Great staff. thx rama

I would recommend this dealer.