Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.7  
Friendliness
4.6  
Overall Experience
4.5  
Price
4.2  
Quality of Work
4.5  
Service
3.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service department A1 Top Notch!!!

By Leo Lundy on 12/12/2017 at 4:30 AM. Helped by Mike Pettine.

Mr. Pettine and all of the crew make me feel like royalty every time I come in. Best service department I have ever been to in 30 years. You could not get me to go anywhere else. I drive all the way from Port St Lucie for their top notch service. That is over 50 miles.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The most pleasant car buying experience I've ever had!

By 2018 ATS on 10/3/2017 at 9:49 PM. Helped by Sharon Gadbois, Benny Martinez.

Never owned a Cadilac - until now! Sharon Gadbois was fabulous. Professional, knowledgeable about the products and a pleasure to work with. My wife and I tested a number of vehicles until we found - or rather- Sharon found us the one! Right off the transport- 2018 ATS Coupe! The Sales Manager - Benny Martinez- was great as well. No pressure sales and a fair price. I would certainly recommend AutoNation Cadilac and Sharon Gadbois if you are considering a new ride.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience in leasing a new XT5

By larry0809 on 9/19/2017 at 9:25 PM. Helped by Brittany Strait, Sales Associate.

My experience in returning an CT4 after lease expiration and leasing a new XT5 with first rate. Heading the transaction was Brittany Strait who a did an absolutely fabulous job in responding each of my stated goals, needs and preferences in find a new car to lease. I recommend her highly for all my future interactions with AutoNation Cadillac. After 7500 miles, the car is performing beautifully and I could be more pleased.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my new Cadillac XT5 Platinum

By barmand on 8/28/2017 at 3:57 PM. Helped by Anne Lopatin, Sharon Gadbois, Benny Martinez, Dean McSweeney to name a few..

After a weekend of driving the XT5, must say this is the best SUV I ever got ever....and I have had a few. I forgot to mention that this all came about as I brought in my 2015 SRX, Anne Lopatin, sales manager was primary responsive for the switch to the XT5. I brought the SRX for a service call and she arranged for me to have a brand new 2017 Cadillac XT5 as a loaner. My wife, the primary driver fell in love with the car and we had to get one. From that point, Sharon Gadbois did a fantastic job with the WPB team to get me into it. What a great gang, this is my 4th Caddy with this dealer and they are A-1 all the way

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This being my 50th car, best experience ever

By Barmand on 8/26/2017 at 12:56 PM. Helped by Sharon Gadbois, Benny Martinez, Dean McSweeney.

Just got my 4th Caddy from Autonation in West Palm. 2 SRX, a CTS-V and this week an XT-5 Platinum fully equipped. Sharon did a great job, introduced us for the first time to a detailed explanation of the car complete with a road test. Thats how a car needs to be introduced and delivered. Congrats Sharon and the whole team, Benny, Dean, Mike's

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Very Impressive

By SandGLupo on 8/8/2017 at 3:16 PM. Helped by Brittany Strait.

We had an excellent experience in every encounter with AutoNation Cadillac West Palm Beach. Brittany Strait, our sales associate, was incredibly knowledgeable about the Cadillac ATS, and she was professional and courteous in every respect. Brittany arranged in-car tutorials to explain every function and feature, and she was very patient with answering our questions -- even the ones she had already addressed in detail. The ATS was our first experience with a "smart car," and Brittany very diplomatically brought us up to speed. She showed exceptional attention to follow-up on every matter, and was a delight to work with. I highly recommend her for anyone who appreciates a five-star, car-buying experience. We definitely were spoiled!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Definitely 5 stars!

By efm723 on 8/8/2017 at 5:12 AM. Helped by Brittany -.

This dealership definitely has a 5 star customer service grade form me. Every step in the process was a breeze due to the professionalism and commitment to customer satisfaction that is clearly a priority to AutoNation Cadillac of WPB. All the people involved with my experience purchasing my new Escalade were exceptional, and went out of their way to meet my needs. I would like to give a special thank you to Brittany (my sales associate) for taking the lead during my purchase and then continuing to provide regular follow-up on my satisfaction with AutoNation and assuring that I remain happy with my Cadillac. This I have never experienced from a dealership sales representative. Usually once the sale is made that relationship is over. Not so with Brittany - She continues to stay in touch to this day. So anyone out there considering a Cadillac, and wondering who to ask for..... Trust me, ask for Brittany - she will take great care of you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

How easy this was to get the car I wanted

By Hirschette WPB on 7/5/2017 at 2:26 PM. Helped by Sharon Gadbois.

Our visit to Autonation Cadillac was such an easy and it was all because of Sharon Gadbois, she is unbelievable, when we thought it was all over, and then low and behold the car was detailed , my license tag on the new car with a sign on the car stating it was ours. No one worked this hard for us. We will make sure when we are ready for a new car again we will be working with Sharon again. We are so happy with our purchase thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

My 3rd vehicle purchase from AutoNation Cadillac WPB

By Benn1979 on 6/8/2017 at 9:31 PM. Helped by Sharon Gadbois.

This is my 3rd Cadillac purchase from this dealership and my 4th Cadillac purchase overall. Sharon and the team are great and i can't say enough good things about these guys. They're awesome

I would recommend this dealer.

Overall Rating

2.0  

4   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Certified Preowned car with no Seat belts

By 012813 on 4/9/2017 at 7:04 PM. Helped by Eric.

I purchased a CPO 2015 Escalade, after taking a delivery, i was driving home and low engine oil light came on. Also in 3rd row seating there was NO SEAT BELTS. They sold me a certified pre owned car without seat belts, and CPO means they did a 175 points safety inspection. next day I returned the car and All they had to say to me was that they apologized. My sales person was Eric and he was really nice and appologetic. I am still waiting to hear from General Manager

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great experience

By Fish N Stik on 3/6/2017 at 5:00 PM. Helped by WAYNE DONALD STRICKLAND.

our sales rep Wayne Strickland made the experience wonderful. also, the price and financing beat any other dealer. overall. it was a great experience. i love Cadillac

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Experience

By 7421snook on 6/1/2016 at 1:31 PM. Helped by Elijah.

In the past 3 years bought 2 cadillac from Elijah. Coker. Excellent service!! Highly recommend Elijah. Auto Nation always has good sales rep. Very knowledgeable!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

HORRIBLE

By Nvitez on 5/5/2016 at 8:08 PM. Helped by Ron Williams/ Mike Greene/ Joseph flain.

My car was went in for overheating issues, after a bad first experience I wrote a negative review on the email survey I was sent. Only to end up having to take it back 9 days after getting my car back for the same issues. They are denying that the cause was related to the original repairs so they don't have to take responsibility. After saying I wanted the number for the corporate office the service manager told me he to look up the number myself and that he wanted me to pick up my car because he had "the right" to refuse my repairs because I wanted to complain. I WOULD NEVER RECOMMEND ANYONE GOING TO THIS DEALERSHIP! Horrible customer service!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great sales and service experience!

By sbk on 4/20/2016 at 12:48 PM. Helped by Perry D'Alelio (Sales), Mike & Tom (Service).

My fist experiences with AutoNation Cadillac were on the service side. I've been consistently impressed with their professional and customer focused approach to service. Although my lease was originated in another state I was always treated like one of their own customers. Both Mike and Tom in Service are tops. With my lease about to run out while still in Florida, I naturally went to AutoNation with high expectations and met Perry D'Alelio. My shopping experience was wonderful! In addition to a very outgoing and friendly personality, Perry has a great depth of product knowledge, including brand new models. His follow up was fast and thorough. I couldn't have asked for a better experience!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

BEST CAR BUYING EXPERIENCE EVER

By SHJOHNSON20 on 2/18/2016 at 12:31 AM. Helped by ELIJAH COKER,JACKSON HUGHES,ERNIE NEUWALD.

Where do I begin? I've purchased many cars in my lifetime. However, by far, this was the absolute BEST experience I've ever had making a purchase of this magnitude. Elijah Coker hands-down is the most consistent,hard-working, dedicated, honest, and reliable salesman I have ever had the opportunity to work with. My 2009 Dodge Charger gave out on me on a Thursday. Panicked and stressed, I went to the dealership 3 days later. Although I am currently in the courts attempting to restore my credit due to identify theft 2 years ago, I did not think I could get a loan to purchased a vehicle. When I tell you Elijah was heaven sent... YOU MUST BELIEVE ME! Currently my credit is jacked up, yet I did not stop me from driving away in my new Cadillac.I credit God first, and Elijah for all they have done for me. If you need a car, GO SEE ELIJAH...HE'S YOUR MAN! If your credit is jacked up, GO SEE ELIJAH...HE CAN MAKE MIRACLES HAPPEN! It is because of this amazing experience, my entire family WILL NEVER purchase a vehicle from anyone or anywhere else. THANKS ELIJAH FOR MAKING MY DREAMS COME TRUE! If you don't believe me, GO SEE HIM FOR YOURSELF AT WEST PALM BEACH AUTONATION ON 45TH STREET AND CONGRESS. I would also like to thank Mr. Ernie Neuwald and Jackson Hughes for such terrific service and hard-work. You guys were great as well! I APPRECIATE YOU ALL MORE THAN YOU WILL EVERRRRRRRRRRRRRRRRRRRR KNOW!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Please get your new car from them

By francoiswpb on 12/9/2015 at 5:35 PM. Helped by Rudy Lavelanet Jackson Hughes Ernie Neuwald Mike Fixler.

So i started out texting with Cadillac.com And i told the guy what i was looking for and he told me to hold on That he would have to make a call He text me back and said i found the car the color with sunroof and nav i was like great and he said it was at AutoNation Cadillac WPB Then this great guy called Rudy Lavelanet called me we set up a time and date went to the dealer the car was up front did the test drive loved the car and it was done Rudy Lavelantet transferred my xm service to the new car and called my insurance company took care of all that for me And had my onstar ready to go and out the door we went OH my car is a cadillac ATS also i would like to say go see Rudy Lavelanet for your new car Please call him and set up a time to come out 561-845-5500 Ext 3561 also thank to Jackson Hughes Ernie Neuwald and Mike Fixler for being really nice and making the whole thing stress FREE SO A BIG THANKS GUYS

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Bought Long Distance from Myrtle Beach

By Tom Bong on 4/27/2015 at 11:32 PM. Helped by Brian Pavisi.

After reading some negitive reviews and deciding the negitive reviews were by people who made a lot of assumptions or where unfair, I decided to write in favor. I spied a Mazda MX5 that they had at what I knew was a great price. Good enough to by a ticket and fly and buy. The presale with Brian Pavesi could not have been smoother. This is a high end Cadillac store so a 420K sale can not be that big a deal. But they treated me as if i was purchasing a loaded Escalade. Brina personally picked me up from Ft Lauderdale and we drove back to West palm beach where the entire process took less than an hour. The car WAS AS ADVERTISED and every issue had been pointed out (one small rock hit) They detailed and filled it up and I was on my way. EVERYONE was extremely friendly and accomodating. I highly recommend Brian and AUtoNation. I wish they had one here in Myrtle Beach. I would not consider a Cadillac because the local dealers are small, tight and handle too many models. The ONLY negative is they charge a whopping $699 in "Doc Fees" I have never seen doc fees more than $350 ever so that was a shock but since the car was priced far lower than similar MX5s I found in SC the Doc Fee was easily absorbed as I was concerned. STILL a great deal

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My husband and I went to look at Cadillac CTS....

By Alettitm on 3/22/2014 at 3:53 PM. Helped by Annette Ploumis.

My husband and I went to look at Cadillac CTS. Immediately upon entering, we were warmly greeted by Annette Ploumis. She was polite, courteous and very professional. She had great knowledge of the vehicles and took her time answering the many questions my husband had. After showing us the large choices if CTS cars, she showed my husband the XTS and thoroughly explained the options. They gave us a very fair price on both the trade in and the new car. Annette personally oversaw the expert detailing of the car. I would highly recommend both Annette and Autonation in west palm beach to anyone purchasing a car. Annette was the best dealer I have worked with and we buy a new car every year.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

We had a very pleasant experience at AutoNation Cadillac...

By escalade808 on 2/28/2014 at 8:26 PM. Helped by Perry D'Alelio.

We had a very pleasant experience at AutoNation Cadillac in West Palm Beach, FL (45th Street just off I-95). We were immediately greeted by sales manager Perry D'Alelio as soon as we arrived and found working with him to be straightforward without all of the pressure some other dealerships and salespersons may apply. Perry spent a lot of time with us (at least 3 hours the first day) and helped us locate the right car that was not even on the lot. He took us on several test drives and demonstrated a wide range of knowledge for the Cadillac brand and functions of various models. His follow-up was helpful and not pushy. Overall, we were pleased with the service we experienced at Cadillac and would recommend them to other interested buyers. It is our recommendation that you ask for Perry D'Alelio upon arrival.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I was referred by a friend to Auto Nation Cadillac of...

By Pauldrake on 10/21/2013 at 7:53 PM. Helped by Sales Dan Byerly, Finance Jackson Hughes and GM Vivian Parkes.

I was referred by a friend to Auto Nation Cadillac of West Palm while looking for a used CTS. It was a 45 min drive from where I live in Miami but the service I received was well worth the drive. I was treated as if I was buying a new Porsche. Starting with Dan Byerly in sales. Very informative and knowledgable about the car during the test drive and at no time had to feel the "sales pitch". After I decided on the car I wanted Jackson Hughes in finance went to work getting me a great rate and going over all of my warranty options in a fast and timely way. Finally GM Vivian Parks personally came in at the end of the process to make sure everything was going smoothly and answer any questions I might have. I have to say that the level of service here is just something you don't find in South Florida. I'll be recommending all of my friends and clients in Miami to make the trip to West Palm when looking for a Cadillac ! It was well worth it

I would recommend this dealer.