Dealer 2-Year Rating

Customer Service
2.8  
Friendliness
2.8  
Overall Experience
3  
Price
2  
Quality of Work
2  
Service
1.5  

Dealer Reviews

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Overall Rating

2.0  

2   Overall Experience

I went there for regular oil change , granted I did not have

By Luis on 4/11/2019 at 6:30 PM. Helped by Anthony and Gus.

Went for regular oil change, did not have an appointment, the service salesman on Line 5 was not friendly fly at all, I asked if I could have a tech to check my transmission and was told that I had to make and appointment and drop the tru k off in the morning g, I made an appointment for Saturday at 8:00 am and was there about 7:45, met Gus on line 2 who told me transmission work was only done on weekdays, I had made my appointment specifically to have my transmission checked and he tried everything to discourage me from leaving my car which I of course did not keVe. I LEFT THE DEALER WI4HOUT A NJ Y SERVICE AND AM THINKING ABOUT NOT COMING BACK ANDBTAKING MY CAR TO AJOTHER CHEVY DEALER. I HAD TO WAITE CKOSE TI 3 HRS TO GET MY OIL CHANGE AND WAS TOLD BY SERVUCE THATVYHE HAD NO EXCUSE FOR THE DELAY..

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

terrible salespeople

By heyho on 4/5/2019 at 3:43 PM. Helped by melanie.

The lady who was supposedly a salesperson looked like she stepped out of the "faces of meth" video.The most unprofessional slob ever, looked like she rolled out of bed after drinking all night. I can't believe that they let her sell cars? Took a test drive, she didn't know anything about the car and had nothing nice to say about, as if she does not even like Chevy cars. Then they sneakily looked up the payoff amount of my trade without my permission, and then they gave me a pathetic offer on my trade. I walked out. The next dealer I went to gave me 3K more on my trade. This dealer is unprofessional and unfair.

I would not recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Thank You Cliff Jones & His Manager Justin!

By Gvassell on 3/5/2019 at 9:00 PM. Helped by Cliff Jones & Manager Justin.

I just purchased a car from sale associate Cliff, his level of customer service is very professional, and he went above & beyond for me about all my concerned! Just want to say thank you cliff & Justin!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great experience purchasing 2018 Equinox

By Amy's Chevrolet on 1/22/2018 at 11:37 AM. Helped by Abido Matari.

My salesman was Abido Matari and he could not have been more helpful. From the beginning to the end of the process he was very patient with me. I went back and forth on which Equinox I wanted and what color. This was my first time buying a car from AuroNation. I would definitely buy from them again.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst customer service ever don't go there brad Owen the wor

By Chevy on 12/28/2017 at 6:21 PM. Helped by Brad Owen.

I'm a customer since 2010. Have bought and pay to Chevy's at AutoNation Chevrolet Greenacres where they believe customer service and customer satisfaction is not important. Well they are wrong because I am planing to buy another car and thanks to this experience it will never be with them. I left my car on Monday 12/26/2017 for a recall and ask about a light that is on and got a call from Brad to my husband saying it will be a sensor on a tire over 500 dollars and I decline at this time. Well... Never got a phone call from Brad that my car was ready to be picked up... call and left three messages...No response... called the service department which said 12/28/2017 your car is ready to be picked up. Showed up saw Brad which send me to the cashier acting like is all ok and I never left him 3 messages... get to the cashier and asked to pay $160.21 for the diagnosis.... Really? It must be nice if they advise their clients that's how much it cost since I was told by Brad that that is a standard charge that takes longer than 1 hour on the computer to check everything like I'm an idiot.... worst customer service. Felt discriminated... unappreciated and guess what there are many competitors out there and I guarantee you I am not the only unhappy customer. It is the worst customer service I have ever had and they gave me my car filthy after I paid 160 dollars and when I'm ready to get in the car they said would you like us to wash your car.... that is so disrespectful.... OMG... I hope corporate take this seriously because your business will be going next door... poor...poor...way to do business.. from start to end... will never visit this place again and will tell all the people I know how horrible it is....

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Just the best

By josh.eddy. on 5/24/2017 at 11:38 PM. Helped by Abi Matari.

I had been to 5 other dealerships and this was the last one. It was the best one. Gave me the best deal. Abi Matari was the best. Ton very good care of me and my needs. Treats you like family.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Purchasing a car

By Kevin B France on 5/17/2017 at 8:25 PM. Helped by Sales Staff.

Financing a car there is a joke. I make $43,000 a year and paid off all my debt. I wanted to buy a $15,000 car and told them I'd put up front $1,000. They called me back and said used cars are harder to finance. We want at least $4,000 up front. I laughed in there face and walked out. If this is the kind of car dealer you want. Don't buy a car there.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hassle Free Experience

By Rivelloa on 4/23/2017 at 5:47 PM. Helped by Fred Moran.

I had a very positive experience with salesman Fred Moran at this dealership when I traded in my jeep grand Cherokee for a brand-new Tahoe. Fred worked very hard to find a perfect vehicle that fit my criteria and needs for me and my family. He communicated with me weekly and sent me updates on any new information he found. He was very patient, kind and polite. The sales team at this dealership is amazing and I highly recommend them to anyone interested in purchasing or leasing a vehicle!

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
3   Quality of Work

What happen to service Dept.

By SCarr on 3/21/2017 at 12:44 PM. Helped by Brad Owens.

I have been going to this service dept. for the last several years, mainly because of one particular service rep. Brad Owens who has always been outstanding and honest. Yesterday however, was not the case. My wife took her car in for a routine tire rotation and oil change which usually takes about a hour. As she was waiting for her car to be done, Brad informed her they had a problem that the tech working on the car had stripped the locking lug nut when doing the tire rotation. Ok mistakes happen, however, he informed her that it would be about 3 hours before they could get a replacement. When she asked if she could get a car to use for the day since she does work, she was told they just gave out their last one. Around 3pm she decided to call them since no one called to inform her if her car was done. Upon arriving at the dealership, she and I assumed that they would credit us the cost of the tire rotation since the tech had damaged the locking lug nut and caused what should have been a hour service to last all day. Well we assumed wrong, Brad told us that since they were owned by a big corporation like Autonation now they were unable to credit us with the cost of the tire rotation, but that they did replace the stripped locking lug nut that they broke. Sorry to see that the customer no longer comes first here. Well it was a good ride while it lasted. We will not be coming back to AutoNation sevice dept.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Enterprise at service center

By Unhappy Customer on 11/2/2016 at 3:20 PM. Helped by Enterprise counter.

Do not rent a car here. Worst customer service ever, dirty cars, and run by a bunch of thieves. Highly recommend to use Uber instead. I also asked for the district manager for enterprise to call me and never got a call back. Very poorly run

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By sam1234 on 10/14/2016 at 6:32 PM. Helped by Joe Thomason.

I was looking at a safe car for my teenage daughter and Joe was very knowledgeable in the inventory. And the finance department was very helpful in explaining everything

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Carrie9984 on 10/2/2016 at 12:35 AM. Helped by John Dann.

This place was awesome John Dann was a very great salesman great guy. He helped me with everything I needed and got me a great deal I recommend this place and I will definitely be back when it's time to get a new car. They were all great!! Awesome place

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Customer Service

By YOYO Joseph on 10/1/2016 at 11:47 AM. Helped by Santiago Acosta Canos.

I had such a great experience with my salesman Santiago Acosta Canos that I referred a friend and she purchased a vehicle from this young man. Keep up the good work!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

What a great sales person!

By Aimee L McCall on 9/28/2016 at 12:50 AM. Helped by Paul O'leary.

I am in the process of looking to buy a vehicle. I met Paul O'leary, and he was very helpful and friendly, made me feel at ease. When I am ready to buy, I will be going to him!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service dept is horrible Luis

By Nepats11 on 9/26/2016 at 11:52 AM. Helped by Luis.

I went in to the service dept with my brand new vehicle for a warranty issue and Luis the service writer told me it would be about 3 hours to be done. So me and my family decided to wait for it what a mistake I've had problems at this dealership before. They parked my vehicle and it sat in the same spot for 3 hours and didn't even get touched. NEVER AGAIN

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Phil Sieli is a fantastic sales person!

By Dottie's four cars on 9/22/2016 at 2:21 PM.

Bought my 4 th vehicle from Phil today and what a wonderful, non stressful sale it was! He is so knowledgeable and makes you feel relaxed because he is not pushy! He truly wants you to be happy with your purchase! Will never go to anyone else!!!! Phil goes above and beyond to make sure you love your new vehicle! My son also bought his first used car with the help of Phil today and this is an experience my son will remember for ever! He has not stopped smiling!!! Thank you Phil!!

I would recommend this dealer.

Overall Rating

4.3  

5   Friendliness
4   Overall Experience
4   Price

Good experience, helpful sales associate and low pressure.

By CustomerM on 9/2/2016 at 10:23 PM. Helped by Santiago Acosta Cano.

The sales associate did his best to find an SUV with the prerequisites I defined. Although the overall price and trade in allocation could have been better, they were willing to spend the time to explain their pricing model and were not high pressure, Santiago Acosta Cano was particularly helpful and knowledgeable about the vehicles on the lot.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Fantastic sales.

By stran007 on 4/7/2016 at 5:14 AM. Helped by Melanie and Solomen.

I bought a used 2010 Lexus RX350 and flew in from L.A. The sales rep and everyone I talk to at the dealership came out to greet us very warm welcome. My sales rep Melanie was great. Mr. Solomen in finance gave us a great rate. Overall my family and I was very appreciative and bought an awesome car. I thank everyone there and would highly recommend this dealership. Thanks.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

A bad deal at a bad dealership

By never again on 2/10/2016 at 9:06 PM. Helped by Sales Manager/Customer Service Manager.

If you don't like being overcharged, under appreciated, and lied to steer clear of this dealership. They do not stand behind their brand either. A bad cam and lifters on an engine that has 75,000 miles, and not neglected, (regular oil changes) is not something that should happen. And if you do some research you will find many, many more with the same bad parts. But the best they would do is split the repair with me. After the repair was done, I tried to trade it, and they offered me $6000. less than what I paid for it 4 months ago. The Sales Manager said if I told them I was going to trade the truck, he could have gotten the repair done cheaper. CHEAPER than the half they were charging me. Then the charged the diagnostic separate so they didn't have to spilt that with me. And when I called them on it, they would only give me $106. when half would have been $166. They had to beat me out of $60. If I would have not said a word and just paid the original price they quoted me for the repair, can you see the kind of profit they would have made on me. A customer that just came in 4 months ago, and paid cash for a pick up truck. And if you have a problem and ask to speak to the manager, be prepared for them to sit you in an office with an employee that doesn't have the authority to make a decision on ANYTHING. BUYER BEWARE!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

AUTONATION CHEVY GREENACRES SERVICE WILL RIP YOU OFF!!!!!!!!

By GEORGI123 on 1/21/2016 at 9:59 PM. Helped by SERVICE WRITER.

MY VEHICLE WAS TOWED IN WITH A FLAT TIRE BY CHEVY ROADSIDE ASSIST. THE SERVICE WRITER CALLLED ME THE NEXT DAY AND SAID I NEEDED 2 TIRES. WHICH I EXOPECTED YOU ALWAYS REPLACE AT LEAST 2, HOWEVER HE INSTRUCTED ME THAT MY RIM WOULDNT HOLD AIR I ALSO NEEDED 2 TIRE SENSORS "THEY ARE BROKEN" "YOU NEED AN ALIGHNMENT AND MOUNTING BALANCING , LABOR AND TAX THE TOTAL IS $1379.76!!!!!!!!!!! I NEW HE WAS NT TELLING THE TRUTH BECAUSE OF HOW NERVOUSLY HE DELIVERED THE NEWS . SO I HAD THE CAR TOWED COST ME ANOTHER $85.00 BUT BROUGHT IT TO GOODYEAR DOWN THE STREET AND THEY REPLACED ALL 4 TIRES WITH BETTERTIRES AND IT WAS JUST OVER $400. THEY SAID THAT THE CAR WASNT OUT OF ALIGHNMENT AND CERTAINLY DIDNT NEED A NEW WHEEL. IT DIDNT HAVE A SCRATCH ON IT SO THE BILL WAS $1000.00 LESS AND I GOT 4 TIRES NOT 2. I BOUGHT THE CAR FROM AUTONATION AND ALWAYS SERVICED THERE BUT NEVER AGAIN THEY ARE ABSOLUTE CROOKS!!!!!!!!!!!!!!!!!!!!

I would not recommend this dealer.