Dealer 2-Year Rating

Overall Rating

3.3 / 5
Customer Service
3.4  
Friendliness
3.5  
Overall Experience
3.3  
Price
3.3  
Quality of Work
3.5  
Service
1.4  

Dealer Reviews

Show:  

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Above and beyond

By Lg90 on 11/26/2017 at 4:22 PM. Helped by Nathan.

Bought a truck we owe expired on me but Dealership said they will honor repairs very impressed will keep my future business with them thanks for everything

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
2   Friendliness
1   Overall Experience
3   Price
2   Quality of Work

Worse experience ever when buying vehicle

By BRYANT NGUYEN on 9/29/2017 at 3:38 PM. Helped by Nathan, Eric, Andy.

I came to the dealer and bought the 2016 Corvette. It turned out that the worse experience ever. I bought it almost two months, however, most of the time, it stayed at the dealer for many problems. At this moment, the vehicle is at the dealer waiting for the technician to find out why there was weird noise when putting it in driving mode. However, I left it almost a week and they have not done anything yet. They do not even give me a call to explain why it takes them so long. I felt like I was treated when I bought that car. 100% never ever recommend anyone to that dealer. Not only that, I will contact BBB for help.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

1.5 wasted hours

By Rick on 8/31/2017 at 12:41 AM. Helped by Ben.

Went in to trade in my wife's car for something new. Was greeted at the door and asked if they could help me. I let them know what I was there for and they asked me to have a seat and someone would be with me. After an hour and a half later of watching 6 or so employees sit around the front desk I left. Never had a single one of them even come by and offer water or see how I was doing. They didn't even acknowledge me as I walked out. I rated pricing and quality of work 1 star since I never even got close to that. There are plenty of other dealerships in town

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Don't go here!

By Amanda Busnardo on 7/7/2017 at 3:09 PM. Helped by Tony, Tom.

Took 6 hours before I received a phone call that they had looked at my car. What's the point of making an appointment to bring the car in? I was encouraged to drive a car with damaged timing chain, balance chain and the parts holding them in place. The manager didn't even remember talking to me on the phone the day before when I expressed my concerns. Wasn't allowed to talk to the mechanic about my concerns over the phone, and would probably only have a minute to spare later when I came in to pick it up. Wasn't offered a rental car though my car had to remain in the shop over the weekend because parts were not in to fix the car. Upset with GM for not taking financial responsibility for the damaged timing chain, it became damaged due to oil consumption issues. I'm truly dreading bringing my car back in as I've now started the oil consumption testing.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Flexible

By Jennifer Jones on 6/30/2017 at 10:23 PM. Helped by Alex, Josh.

Always willing to fix things when errors come up. The people are friendly and responsive. Sometimes you have to be patient with your time when they are busy. Salespeople were supportive not pushy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This is the Place

By GEORGE Peters on 3/8/2017 at 1:57 AM. Helped by Jason Bird.

-The people were friendly when we arrived -We were put in touch with an experiences sales person -Our sales person, Jason Bird, laid out our options and answered our questions -Jason worked out a great discount for us. _The paper work and closing of the deal went smoothly

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience ever!

By Tee78 on 1/14/2017 at 1:31 AM. Helped by Jonathan Reyes.

Jonathan Reyes was our sales guy. He was awesome! He wasn't a pushy sales person and pretty much catered to us in what we were looking for in a vehicle without being pushy. Never experienced a sales person like that before.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Liars and Scammers

By Auto Buyer on 10/13/2016 at 12:36 AM. Helped by Ryan.

Totally unethical. The absolute worst place to shop. I was told they had a specific vehicle on their lot by two different salesman. I drove for an hour, to find out they never had the vehicle. One of the sales reps even lied about him being the manager. I would never recommend this shady, unethical business to anyone.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dealership Ever!

By Shelby Wood on 10/8/2016 at 8:21 PM. Helped by Olga.

Olga is amazing she listen to me with what I was needing in a vehicle. I have purchased three cars from this dealership and recommend for you to give them a try! Absolutely amazing people ??

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AutoNation Chevy

By Daveybarela on 10/8/2016 at 10:55 PM. Helped by Juan Esparza.

It was a very good experience he got me in and out the door with a smile and a new truck I highly recommend Juan Esparza

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Jonathan was awesome!!!

By Jtrout1993 on 10/8/2016 at 8:25 PM. Helped by Jonathan reyes.

Jonathan was very friendly Highly recommend this dealship and ask for Jonathan reyes. He makes things happen and try's really hard to meet you payment requirements

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Worst.car.buying.experience.ever

By Disappointed on 9/11/2016 at 5:40 PM. Helped by Jason and ?.

We have purchased two new vehicles in the past four years, so we do have a xperience in new car purchases. We have never been treated so badly as we were at Auto Nation Chevrolet. To start with, we had an "appointment" to look at a specific truck. Our salesman immediately handed us off to another salesman. After cooling our heels for a long wait, our new guy shows up, offers us a cup of coffee and disappears for another extended period of time. He finally showed up and told us the truck we wanted to see was no longer available. We asked about another truck, he was going to search for it. Long story short, we spent close to 4 hours there, most of it waiting time with the salesman out of sight. Finally he was spotted out on the lot waiting on another customer. At that point we got up and walked out. A bit later he called to ask why we left, and just hung up on us as we were giving an explanation. Auto Nation should be embarrassed to have employees with such a poor customer service attitude.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

HORRIBLE CUSTOMER SERVICE

By KG on 9/8/2016 at 2:14 AM. Helped by Tyler & Chris.

The absolute WORST customer service I have EVER experienced from any business or "sales" people. I myself being a professional in sales and customer service was completely appalled at the way my wife and I were treated BY A SALES MANAGER (Chris) Story: We purchased a 2013 Equinox about 3 weeks ago to this post date. Everything went -okay- and we drove it off the lot. About half way home I realize we forgot to pull the license plates off the trade in (usually they do this for you, dont count on it!) so we made a quick phonecall to assure that the plates were pulled and held for us to come pick up at a later time. About 2 weeks after that my wife gets a chance to stop by the dealership and ask about the plates... nowhere to be found. So we gave them a chance to find the plates and scheduled a check up on the car for a week later (because the car was already having issues; tires/water pump) Today we dropped off the car, asked about the plates and was told that they were no longer at the facility and were probably thrown away?... So I asked to speak to a manager, here comes the ever so useful, Chris. I explained the situation to Chris, kept my cool... this idiot looks me dead in the eyes and tells me there's NOTHING they can do about it and that its our fault we left the plates.... we have a nice discussion about customer service and how shitty his is. PLEASE reply to this with the GMs phone number, you ALL need a lesson on customer service. We will not be back, nor will anyone who is close to me... this review is also going on google, yelp, white pages, and any other review site possible. You "sales people/managers" are a disgrace!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you Jonathan Reyes !

By Zmedina97 on 7/22/2016 at 3:53 AM. Helped by Jonathan Reyes.

Purchased a 2015 chevy Cruze thanks to Jonathan Reyes, he was a great help and got us the best deal possible for what we could afford ! Definitely reccomend him for your sale, he is also bilingual English and Spanish !

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awsome

By Timmy Medina on 6/29/2016 at 11:38 PM. Helped by Gorge Bird.

You want the the right vehicle for your family, Gorge Birdman he's your man he'll put the right car in your hand .

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Worst second hand car buying experience in my life

By jm1234 on 1/4/2016 at 6:43 PM. Helped by Ryan, Chris.

This is one of the worst experiences I have had buying a car. The three vehicles that showed up on the various used car sites and on their own inventory listings were shockingly not available any more. Classic super hard sell, having you wait around, playing the sales manager game. Ended up purchasing a vehicle that met my criteria but that I subsequently found was leaking oil, the check engine light came on 20 miles in, and they had masked the smell of cigarette smoke. They knew this (despite or because of their 128 point vehicle check!!) as they tried to have me sign a non return waiver. Luckily I did not and returned the vehicle. I am currently trying to get my refund but they will not return my calls. Opened a fraud case with my credit card company. I worked with Ryan and Chris but I am sure they are not unique in their approach.

I would not recommend this dealer.

Overall Rating

2.8  

4   Customer Service
4   Friendliness
1   Overall Experience
3   Price
2   Quality of Work

Biggest P O S ever bought

By jimsoud on 11/16/2015 at 6:27 AM. Helped by Rick Zimmerman.

My 2010 GMC Acadia is the worst vehicle ever bought!!! 1st the A.C had to be repaired. 2nd this lead to the cooling fans had to be replaced. 3rd while all this was being repaired it was found the rear main seal was leaking and had to be replaced. 4th during this process, it now started making a odd sound with a vibration to which I was told it was normal. 5th now determined the water pump was leaking and could be the the cause of the sound / vibration so water pump was replaced, to which sound / vibration still there plus still smell antifreeze. 6th now the claimant control does not work properly which temperature is either super hot or super cold and can't get the air flow to come out of anything but the vents. 7th oh yeah.... the lumbar does not work in the drivers seat and the electric folding mirrors are not working. Wow!!! worst vehicle ever bought over the pas t few I have purchased through Autonation!!! This loyal customer will not be returning there to buy my next vehicle nor buy a GM product!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exelente trato latino!

By Chato on 4/17/2015 at 6:28 PM. Helped by Eric.

Una experiencia exelente, pregunten por Eric in joven enprendedor, todo due facil y rapido sin acoso ni falsas promesas les recomiendo este lugar, exelente trato!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Friendly up front great experience!!!

By jimsoud on 1/6/2015 at 4:45 AM. Helped by Rick Zimmerman and Thomas Federico.

I recently purchased my Acadia from Rick Zimmerman and Thomas Federico at AutoNation Chevrolet North. The experience I had at this dealership was one of the best experience I've had purchasing a vehicle. Rick was absolutely great, he was very knowledgeable and with Thomas they went above and beyond to find the vehicle I was looking for. Also Jeff Miller in financing was informative and helpful in the paper work aspect of the deal. Again it was a very good experience and I would recommend them all to anybody looking to purchase a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and Beyond!

By DuaneTony on 12/6/2014 at 5:54 PM. Helped by All.

I drive 30 miles (with 2 other dealerships on my route) to use these guys. They went above and beyond to stand behind their vehicle and the warranty. It's a modern clean facility and a pleasure to go there!

I would recommend this dealer.