Dealer 2-Year Rating

Overall Rating

2.9 / 5
Customer Service
2.8  
Friendliness
3.1  
Overall Experience
2.6  
Price
3  
Quality of Work
3  
Service
3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service staff

By Nana on 11/28/2018 at 4:54 PM. Helped by GARON BETH VINCE.

I have a 2009 COBALT. Every time I take my car there I have always had great assistance GARON BETH and VINCE in service all went out of their way to make sure things were done for me!! I plan to buy new Chevy soon and only from them!!! I've had very bad experiences with other dealerships in the area but NEVER Chevy autonation!! Thx

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst service ever

By Ahayslip on 11/8/2018 at 6:04 PM. Helped by Dan, Hoot, Durand..

Absolutely the worst experience ever. They refused to fix the items on the car that were promised by the salesman when the car was purchased. And even tried to blame us for the problems. We finally got corporate involved and they corrected that issue several months later. Took it in for an oil change and they jammed my trunk. They finally fixed that the next week. I took it in last week because of a vibration in the rear end that was shredding my tires and went though an hour interrogation over whether or not I do burnouts in my car before they ever even checked out the car for a problem and then blamed is again for the actual problem and said it was out of warranty. Granted I bought this 50th anniversary Camaro brand new from them with 100 miles on it. I will never ever go back there for anything.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

I wish to give them 0 Star

By Payam on 7/30/2018 at 8:30 PM. Helped by Robert.

If I could give the 0 Star I wanted to do that,when they try to sell the car everyone around you ,after sell if you call them to get information no one answer the phone ,everyone send to another one after that hang up the phone I never buy from you also I called GM and complain about you bye bye ,the finance man his name is Robert not available when I called him,but when he wanted to sell the car always call to try sell the car

I would not recommend this dealer.

Overall Rating

2.2  

3   Customer Service
3   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Repairs

By Nanax3 on 7/21/2018 at 10:52 PM. Helped by Brad.

Had my vehicle towed there cuz it wouldn't start 3 days ago. Brad called to give me estimate of 780.00 for diagnostic, corroded cable and new battery plus labor. I said wow that's expensive and he said replacing corroded battery cable is labor intensive then quickly said we'll get it done asap. I called back in 10 min to tell him not to replace cable. His reply was, I'll run to shop and tell them but it may already be done ! So much for labor intensive !! He gave me senior discount of $67.00. total bill $701.41. coworker said he could've changed battery and cable for $115.00. I was charged $400. In labor with senior discount ! Never again !!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

SERVICE EXPERIENCE WAS TERRIBLE

By txgem06 on 3/29/2018 at 4:56 PM. Helped by JUAN GARCES JR.

NO COMMUNICATION, NO FOLLOW UP, ADVISOR WENT DAYS WITHOUT RETURNING MESSAGES. HIS MESSAGES BACK WERE VERY CURT BORDERLING ON COMPLETE RUDENESS. VEHICLE WAS THERE FOR WEEKS WITH US BEING LEFT IN THE DARK MOST DAYS AS TO WHAT WAS GOING ON. THEN SERVICES PERFORMED THAT WERE SPECFICIALLY TOLD NOT TO BE DONE. I TRIED THIS PLACE A FEW YEARS AGO AND HAD A BAD EXPERIENCE THEN SAW THAT THEY RECENTLY GOT NEW ADVISORS SO WE TRIED THEM AGAIN. HORRIBLE JUST LIKE BEFORE. ILL GO TO GRAPEVINE FROM NOW ON FOR SERVICES.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Vehicle Service

By Jetmech on 4/9/2018 at 7:56 PM. Helped by Patrick Morrison.

Great Staff!! very Professional !!!! Mr Morrison goes out of his way to please his customers. Vehicle was finished as promised. I will gladly return to get my vehicle serviced again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased 3 vehicles

By Angus on 2/23/2018 at 11:50 AM. Helped by Jeannie Conlon , Miguel Oporoza.

Myself my wife and our son purchased 2 new and 1 used vehicle from AutoNation Chevrolet North Richland Hills around end of January Based on the Service we received from Jeannie Conlon & Miguel Oporoza I would highly recommend this dealership to anyone there willingness to help there knologe of the vehicles was impeccable you will not be disappointed

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

They are Swindlers

By Donald9876 on 1/7/2018 at 11:42 PM. Helped by Gabriel.

I feel this case is a criminal case as well as civil case. I don’t have fifty thousand dollars to pay a lawyer two hundred fifty dollars an hour to sue AutoNation Chevrolet, North Richland Hills. I need help on these issues. The Better Business Bureau closed my case unfairly and prematurely. The Better Business Bureau rules favor the vender in this case. I want my case reopened. Since the time they closed my case I found more issues with the truck that AutoNation Chevrolet North Richland Hills Texas lied about. They closed my case unfairly because they said I would not take my truck back to AutoNation to let them look at it. A man takes a gun into a bank, robes the bank, runs out and gets caught on the sidewalk by the police. The man takes the money back into the bank, gives it back, says he’s sorry and goes free. No If you get caught robing the bank you don’t get to go free if you return the money, you get arrested, convicted and sent to prison because you committed the offense of robbing the bank. 1. The truck I bought from AutoNation was supposed to be a new truck service loner with 2901 miles on it. At the 3300 mile point I found the rear tiers had thirty percent tire ware. You don’t get thirty percent tire ware in thirty three hundred miles. This means AutoNation knowingly, willingly and intentionally, lied about how and how much the truck was used. AutoNation committed an offense against me to swindle me out of my money for their gain. No I am not obligated to take my truck back to a dishonest dealer who has committed six offenses against me. This dealer must reimburse me for my loses and be punished. You can fix a broken wheel bearing but you can’t undo an offense. The standard procedure for looking for odometer fraud is to submit the VIN number of the vehicle to the Department of Motor Vehicles and they will pull up the service record which you can look at to find any inconsistency’s with the records and the reading on the odometer. In this case AutoNation owned the vehicle, they could have used and loaned the vehicle extensively, turned back the miles and then did the service work and turned the service record into the state. Odometer fraud is a criminal offense. 2. AutoNation told me the truck had a sprayed in bead liner. I have found out the so called bead liner is not a sprayed in bead liner but it’s a thin coat of textured black paint. AutoNation blatantly lied about the bead liner. Auto Nation knowingly, willingly and intentionally committed this offense against me to swindle me out of my money for their gain. No I am not obligated to take my truck back to a dishonest dealer who has committed six offenses against me. AutoNation knowingly, willingly and intentionally committed this offense against me to swindle me out of my money for their gain. 3. AutoNation Chevrolet told me the truck I bought had navigation. I said I wasn’t planning to use OnStar and asked them if the navigation would work with or without OnStar and they said yes it would. I couldn’t get navigation working so I called the one eight hundred number on the My Chevy App and they looked up the VIN number and replied a week later telling me the truck doesn’t have navigation at all. AutoNation knowingly, willingly and intentionally lied to me, telling me the truck had navigation when it does not. This is an offense that AutoNation committed against me to swindle me out of my money for their gain. No I am not obligated to take my truck back to a dishonest dealer who has committed six offenses against me. AutoNation knowingly, willingly and intentionally committed this offense against me to swindle me out of my money for their gain. 4. On the truck I bought, after I signed the deal including accessories AutoNation installed a set of substandard, poor quality, cheap running boards that vibrate and make noise. AutoNation knew the running boards were substandard, poor quality, cheap running boards when they installed the substandard, poor quality cheap running boards. This is an offense that AutoNation committed against me to swindle me out of my money for their gain. No I am not obligated to take my truck back to a dishonest dealer who has committed six offenses against me. AutoNation knowingly, willingly and intentionally committed this offense against me to swindle me out of my money for their gain. 5. During the negotiation AutoNation raised the MSRP. This is against GM rules and it is illegal. AutoNation knowingly, willingly intentionally lied to me in writing, on paper about the MSRP. This is an offense Auto Nation committed against me to swindle me out of my money for their gain. No I am not obligated to take my truck back to a dishonest dealer who has committed six offenses against me. AutoNation knowingly, willingly and intentionally committed this offense against me to swindle me out of my money for their gain. 6. At the end of the negotiation AutoNation did not give me the original window sticker. This is against GM Rules and is illegal. This is offense that Auto nation committed against me to swindle me out of my money for their gain. No I am not obligated to take my truck back to a dishonest dealer who has committed six offenses against me. AutoNation knowingly, willingly and intentionally committed this offense against me to swindle me out of my money for their gain

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Lovemycar on 11/19/2017 at 12:41 AM. Helped by Paul.

Got my car in and out quick. Kept me in the loop as to what was going on in the process. Fabulous service. Very happy with the way I was treated.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Poor Experience

By Ken on 11/11/2017 at 11:41 PM. Helped by N/A.

Some tech destroyed my cabin air filter taking it out to check it then they said it was already like that and wanted to charge me $79 for a new one. They did the last PM maintenance on my car it wasn't like that then. After I got home I saw my dash board and glove box area was filthy with greasy hand and finger prints. Steering wheel the same way. I had to clean up their mess.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Think before you buy

By JENNIFER N STEWART on 10/3/2017 at 11:54 AM. Helped by N/A.

I called the service department and was put on hold for 10 minutes, I hung up and called back thinking maybe they forgot I was on hold......... Well thus began the endless cycle with the automated system where I would select the service department and it would ring and cycle me back through to the list of selections. I did this about 6 times until I finally elected to speak to someone else who quickly answered my one question and I was on my way. OOOOO don't let me forget about the ever present 2 hour wait time for an oil change. I experience this on a regular basis with the dealership. I'm exhausted with it and I definitely will reconsider where I purchase next time.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Quality of Work

Worst experience I've ever head servicing my car,

By hsmair on 6/26/2017 at 8:07 PM. Helped by Steven.

They kept my car for 7 days, I needed an oil change and a recall to replace a sensor a 90 minutes job. Calls takes forever to be answered, their appointments are a joke and a waste of your time, it doesn't work. Don't expect a courtesy car, I borrowed a friend car to commute to work for the whole week. Very bad management, the person in charge of my car Steven did what he could and was very nice but when he addresses issues to management he comes back empty handed. Story short, the tech responsible for servicing my car was sick, after 7 days I picked up my car without having it fixed, took it to classic Chevrolet in Grapevine, job was done in no time, great service, great communication. This could have been solved in a very simple way, bad management made it so complicated.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Wonderful Experience 2017"-Zack

By "Zack" on 6/10/2017 at 12:37 AM. Helped by "MD".

The experience at Autonation Chevrolet was great. MD took care of me and Dark in finance great team to work with, would recommend to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AWESOME!!!

By Israel01 on 5/8/2017 at 11:03 PM. Helped by SANDRA M., ANDREA AND WADE.

SANDRA M., ANDREA AND WADE WERE VERY HELPFUL AND FRIENDLY. I HAVE RECOMMENDED MY FAMILY AND EVEN MY BROTHER WILL BE COMING IN TO MAKE HIS NEXT PURCHASE!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good customer care

By hart2983 on 4/4/2017 at 5:17 PM. Helped by DerriCk.

Had an issue, but they corrected it. Good dealer , glad they were able to get a deal done. This is the second vehicle that has been bought from this dealership. Thanks for the help

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Stay FAAAR away from this dealer

By detrailers on 3/17/2017 at 6:34 PM. Helped by Patrick Morrison GM.

this was the WORST car buying experience ive ever had - and I have bought many cars. Purchased a vehicle with multiple issues. They couldn't care less - was so bad that I had to contact AutoNation Corporate which was a waste of time. Trust me now and thank me later DO NOT BUY ANYTHING FROM THESE PEOPLE!! Unless you like being treated like you don't matter...

I would not recommend this dealer.

Overall Rating

2.3  

2   Customer Service
3   Friendliness
1   Overall Experience
3   Price

Totally unreasonable wait to pick up vehicle.

By Essex23 on 1/1/2017 at 4:00 PM. Helped by Graham Richardson was great..

I bought a pre-owned vehicle for my daughter the first time I visited this dealer. I have them a $500 deposit to hold the vehicle a few days until I could pay the balance e, and that part of the deal went off flawlessly. I came back two days later with an appointment to make the remainder payment and take delivery as all the paperwork was done already, and ended up waiting TWO HOURS just to make the payment! The salesman was on point with us and constantly checking on things and apologizing for the delay and had no idea why we were waiting. When the finance guy finally got to us, we were done in less than 5 minutes. Totally unacceptable wait just to make a payment when any one of the other dealer associates sitting around doing nothing could have easily done it for us.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By zhop on 3/6/2016 at 3:12 PM. Helped by Josh, Justin and Jane.

One of the best car buying experiences I've ever had. Completed the entire process over the phone and from start to finish and was completely satisfied. They were great!!! I had never purchased a car from the internet so I was skeptical about it, but their careful attention to detail and willingness to work with me was very reassuring. My niece lives near their location and went to look at the car on my behalf and even she was impressed with the car and sales process. When my 2007 jaguar arrived at my front door I was overwhelmed. It was in they exact condition they said it was.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Terrible Customer Service

By cm on 2/3/2016 at 6:28 PM. Helped by many.

I am writing this review to warn people, please do not trust this dealership with your money. It was a huge waste of our money. We purchased our vehicle from this dealership along with an expensive extended warranty 5 years ago. We were informed that this warranty would cover just about anything needing to be repaired on the vehicle within the next 5 years, and that while the dealership would be working on our vehicle they would provide us with loaner vehicle to drive. We have had a terrible experience every time we have taken it in to get repaired. The service department lacks in any knowledge of our warranty, lacks in communication, and tries to tell us that things listed in the warranty are not covered. It seems to be an act of congress to get the promised loaner vehicle, they try to charge you to fix more than you bring your vehicle in for, and once they gave me my car back when it had not been fixed. I took it in because the ac was not working, they called me a week later saying that my car was fixed, I paid the $100 deductible, and when I got in the car, the ac only worked on two settings, so I had to be late for work for nothing and leave my car with them for a one more week!

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

Safety Recalls

By Stormron on 1/20/2015 at 5:22 PM. Helped by Turk, Crystal, Rachel and Parts Guy.

This dealership is the closest one to my office and home. After receiving a safety recall notice on my 2005 GMC truck, I took the truck to this dealer and effectively lost it for five days. After it had been in their shop for a couple of days, I started trying to find out when I could pick it up. Unfortunately this was a five day ordeal with the worst part being their inability to find anyone to answer the call. At one point I was on hold for over 30 minutes and finally gave up. I finally just talked to the service "manager" who found the truck - service recall cleared and maybe or maybe not cleared - and he is getting it washed so I can pick it up in 30 minutes. If you are taking a vehicle to this dealership, I would strongly suggest that you get contact phone numbers for the service writers and the service manager. The "automated phone answering" is totally unacceptable and frustrating. Their appointments for any service work are a joke.

I would not recommend this dealer.