Dealer 2-Year Rating

Overall Rating

1.2 / 5
Customer Service
1  
Friendliness
1  
Overall Experience
1  
Price
1  
Quality of Work
2  
Service
1.6  

Dealer Reviews

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Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
4   Quality of Work

Service Department

By New2Chevy on 6/6/2017 at 5:08 AM. Helped by Manny (amazing!!) , some other Service Tech.

There is no reception desk, it is so weird, I encountered an incredibly rude female service technician who insulted me,I told her my car was literally breaking down and I felt lucky to have made it in, I even got an ONSTAR email that said go in NOW. She was so condescending, she told me she was too busy to help, then said ' come back some other time, ok, bye bye now...' BIT***!!!! I have been a Honda and Mercedes customer for many years, and now I know why. Next time she will hear it from me, as I am no quiet little thing. She had loose cigarettes all over her desk and was a disaster. Her cubicle was right next door to Manny. I left almost in tears, then got mad and walked into Manny's office, he saved me! So nice and helpful, He saved your business and some really bad social postings, you are lucky to have him!!!! He kept in contact with me, updated me to everything. Against his power, the part took a week to come in, ridiculous...I felt so bad... Manny, will you please come work at Honda, I have kept my Honda and they could use you, this Chevy agency is a waste of time for you! You are too talented to work with those morons. I scored this based on Manny alone, otherwise it would be a zero!!!!!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Customer Service

By Carguru101 on 4/19/2017 at 7:51 AM. Helped by They know who they are 👎🏼.

The overall customer service at this dealer is awful, unless you have to have a Chevy and this is the only dealer you can buy from. I would NOT recommend driving here from anywhere. The sales people are a joke, the people behind the desk (in the sound proof room) are a joke and after 3 hours of no progress I just left.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

No integrity and dishonest

By Retired Navy on 2/12/2017 at 4:49 AM. Helped by Chad.

Wanted to share my experience with while I was in to order a new car at Autonation Chevy in Valencia California. Called this dealership a couple months ago asking about a 2017 Chevy Camaro ZL1 allocation. These vehicles are hard to come by but because of a positive and accommodating purchase I made at Autonation Jeep in Valencia a few months ago I thought for sure this was the place to go to for car purchases. But after today I am very disappointed and dumbfounded by the lack of integrity and honesty at the Chevy dealer. When I got a call from salesman named Chad that they had an allocation and would I like to come in to build out the car for ordering I thought great. But was I wrong. First thing I did was verify that the car was not going to be marked up beyond MSRP. Chad then confirmed with General Manager that there was not. After building out the car I presented Chad with my Military Discount voucher and was ready to write a check for the deposit they needed. At this time Chad says that The General Manager was not going to honor the General Motors Military Discount program. I then pointed out that the dealerships web-site has a link to the program and the build feature was specific to a Military Discount for this vehicle. His response is what floored me. I quote “we don’t make enough money off the Military Discount program so not offering it on this vehicle”. I tried to point out there advertising on the website which he went to but it did not make a difference. As a Navy Retired Master Chief of 27 years having served in three combat zones I have never felt so degraded in all my Military experience shopping anywhere. After the Jeep purchase I refered everyone to Autonation to include even my boss who just signed a deal for a Mercedes at Autonation. I feel so betrayed and sick to my stomach with regret for believing Autonation was different.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst Dealership Ever

By Rachel10712 on 12/22/2015 at 6:55 PM. Helped by Rodin and Danny.

I spent months looking for the right car and finally did at autonation Valencia chevrolet. I came in to see it...sat down with RODIN and talked about payment plans...RODIN had the vehicle sent back for PDI to get fully checked before the purchase...then made an appt for that night at 7pm (just a few hours away) to buy the vehicle with my husband Joe. Over those few hours, Joe had been in contact with RODIN and was told we will be dealing with a kid named DANNY when we came in. I called at 6:55pm to inform DANNY that we were on our way. He said "great, see you soon". As we were turning into the lot at 7pm, we got a call from DANNY saying "I just wanted to let you know the vehicle has just sold. I storm inside and he greets me with a smug smile asking how I am. Visibly angry I answered him and asked why he didn't think to tell me there was other buyers 5 minutes ago when I spoke with him. He said "well yuh know, first come first serve". He said this line about 4 more times after every time I asked a question. I then saw RODIN walking into the office behind me and when I asked him "are you serious? You had an appt with me to buy that car right now." he just stuttered his words and hid behind his office walls. Another salesman walked up and said "I understand you're angry but there's nothing we can do". Riiiight I never received an apology. Never was offered to try and find another car. Nothing. I understand they have a first come first serve dealership but they could have called me to say there were other buyers interested and let me try and buy first since I was the first one there for it, or at the very least let me know when I had called 5 minutes prior that people were there and paperwork was being printed for them! When I asked for the salemans last name he answered "why do you need to know. That won't change anything". The manager never came out to introduce himself either so apparently the place was just being run by these fools for the night. RODIN and DANNY at the Valencia Chevrolet lot are complete and total morons and DO NOT know how to execute a proper business deal. They have not only lost mine and Joes business but all of our friends and family as well. We had a friend with us at the time that was going to buy a 2016 tahoe LTZ with us that night but he and his wife have decided to go elsewhere after seeing how we were treated. It would be wise for you all to do the same

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer service was second to none

By Coals15 on 5/21/2015 at 3:38 AM.

Had a issue with a used car i bought and the dealer went above and beyond to help me. I am very impressed how the handled things and would go back to them to buy another chevy based on customer service alone.

I would recommend this dealer.

Overall Rating

2.4  

2   Customer Service
3   Friendliness
1   Overall Experience
4   Price
2   Quality of Work

chevrolet volt

By 24110wildwood on 10/14/2014 at 11:23 PM. Helped by robert.

brought my 2 year old volt in for service and was told that there was a hole in the radiator and it would be $1100.00. also the water pump was bad and it needed replacing. Two weeks later I was back and I need a new battery which is $300.00. There is also a leak so when I go to the car wash the carpeting on the passengers side gets wet. That will cost me an additional $400.00. Please consider not buying a volt. Try a Prius

I would not recommend this dealer.

Overall Rating

3.4  

4   Customer Service
5   Friendliness
2   Overall Experience
1   Price
5   Quality of Work

Outrageous Service Bill

By AdamAth on 10/2/2014 at 2:39 AM. Helped by Maria Lindsey.

Just returned from Power Chevy in Valencia. While the service advisor, Maria Lindsey, was helpful and professional, in the end the bill was outrageous. We requested service only this morning and they fit us in - YooHoo. Our 2008 Suburban was long overdue for brakes. I left there without an estimate, but gave them a $25 gift card and a Power Chevrolet-provided mailer coupon for $99/axle for brake pads. Neither were used against our bill of $1191.50. You read that right, $1191.50 for pads all around, labor, turning the front rotors and replacing the rear rotors - therefore no labor for turning them. The posted rate for replacing pads and turning rotors on the wall is $340 per axle (I have a pix), so the $99 was an awesome coupon. The service advisor informed me after the fact that the $99 was for pads that were not appropriate for my 2008 Suburban. The problem is Power Chevrolet sent us the coupon noting that it was for the Suburban - the only Chevy we own. Looks like false advertising to me. I am no mechanic but we have had the pads replaced and the rotors turned by a local certified mechanic (G&M Auto Repair in Dec 2012). Price out the door? $589.69. With inflation and a $99 Power Chevrolet coupon in hand, I was expecting something along the same lines except for not turning the rear rotors and buying new ones instead. Also, Power Chevrolet's labor rate is $125 instead of ~$65 at the time, which should run $200-$300 more. Instead, Power Chevrolet is $600 more. How do you do bold, underline, flashing, twirling symbols here? Outrageous. By the way, the $1191.50 is AFTER graciously giving us a discount of $130. If Power Chevrolet wants to make amends, they should honor the coupon. The total should come to approx ($99 x 2 - labor for turning rear rotors + cost for purchasing new rear rotors + labor necessary, accounting for the coupon). A price of $800 out the door would be ballpark. That is still expensive, but it is not outrageous. I would not recommend going to Power Chevrolet for service, unless money is no object. Edit Remove

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Substandard Repairs at Service Department

By desertrealtyav on 4/16/2014 at 5:35 AM. Helped by Service Manger and General Manager.

Had a repair done at Auto Nation Chevrolet Valencia Ca. The repair was on a Chevy Tahoe. I had engine work don't to it, the lifters and camshaft were replaced and I was given a 12month or 12000 mile repair on parts and labor. I had originally came to the dealership for a quality repair and a good warranty. Boy was I wrong. The repair failed after only 8 months and 17000 miles later. I took my Tahoe back to the dealer and it was doing the same thing as before. They performed a diagnostic test and told me the lifters failed. These were the lifters that were replaced by them. They told me I neglected the vehicle by not performing 2 oil changes. I was under the imprecation that a good quality repair would out last 2 oil changes. They absolute did nothing for me except offer a new engine for $8,000. The service Manger and General Manager did nothing for me and stuck to the oil change causing the lifter to fail. I'm not sure if this is a common problem with Chevy Engines. The General Manager discounted the engine down to $7200. No Thanks! I had an other shop do the Engine for half the cost and better customer service. Beware of the Service Department. If your not treated right you can contact the BAR State Agency They have an office in Valencia Ca. They got involved and the Dealership did not want to work with him.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

My experience with the sales reps were great. Zach really...

By Lawhardtimes on 3/4/2014 at 7:36 PM. Helped by Zachary salesman and Seth-desk manager.

My experience with the sales reps were great. Zach really went above and beyond helping u view different trucks. Very knowledgeable. As for the desk manager Seth could really learn from Zack. He pushed for us to run our credit without having the vehicle we wanted. We requested a 2500 Chevy diesel in white. In not signing any application and running my credit on a whim that they find and locate my truck. I felt they should have located the truck first and then finalize the purchase. On my way out the dealership I told them find my truck then give me a call. Seth the desk manager just laughed and said we won't. After that his associates laughed. Unfortunately their unprofesional behavior lost them a qualified buyer

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Overall great experience. They all work well together as...

By Suzanpetracca on 3/16/2013 at 7:49 AM. Helped by Mike Sellheim, Harry (financing) & Nikki Marrone ( Service).

Overall great experience. They all work well together as a team. Nikki in service is awesome and easy to deal with! Harry was able to get me great financing with less than perfect credit. Mike is very knowledgeable about the cars, and has been there a long time. A good Salesman, honest and to the point, which I appreciate.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Spoke to Tim Leary on the phone, was interested in a...

By jbroswell on 2/2/2013 at 4:51 AM. Helped by Tim Leary Salesperson.

Spoke to Tim Leary on the phone, was interested in a truck i saw on their website, came in the next day, received a courtesy call to let me know what hours he would be away tending to lunch or personal matters, i showed up, he was prompt no waiting around for him, hopped in took a test drive, talked a bit , free car fax free inspection report etc filled out the paper signed it wrote a down payment check and 15 min later it was washed and gassed up and i was driving away, could not have been easier or more pleasant experience, was offered drinks etc comfortable happy environment, no pressure to add anyting extra. just a smoooothh transaction. Also thrown in at no extra cost was 2 years of free oil changes and tire rotations. couldnt be happier . Thank you power chevrolet valencia..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

John Booth was really helpful and supper to work with and...

By Bill Collis on 1/12/2013 at 5:03 PM. Helped by John Both.

John Booth was really helpful and supper to work with and the rest of the staff where great to work also. I woulld go back again.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

My experience at Power Chevrolet was very good. It...

By lkern on 1/4/2013 at 3:40 AM. Helped by Zoltan Lakatos, Darrell (finance).

My experience at Power Chevrolet was very good. It started with an inquiry by internet that ultimately led to a follow up call from Zoltan, who was persistant but not pushy. After a meeting on the car lot to narrow down what I wanted, he worked hard to follow up on everything specified. He was well versed on the vehicle and gave a thorough orientation of its features. He was a pleasure to work with. Darrell, in finance, was very good at his job and also a pleasure to work with in completing the deal. Thanks Power Chevrolet for making a typically stressful experience relatively free of anxiety.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Javier was a very knowledgeable and polite salesman and...

By vickie.johnson.319 on 12/24/2012 at 4:59 AM. Helped by Javier Perez-Salesman, Randy-Manager, Derrill Boon-Finance, Robert Perez-Advisor.

Javier was a very knowledgeable and polite salesman and Randy -Manager was also helpful and professional in assisting us. Derrill was very informative in the finance dept and Robert was very helpful in assisting in the service dept. I was very pleased with the service and help I received at Power Chevrolet - Valencia. I would definitely recommend this dealership and employees to friends and family. Everyone was very patient and helpful with any questions and information that I was requesting while in the process of shopping for a new vehicle. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Valencia Chevy in Valencia made the exciting, but usally...

By bjeanboop on 12/10/2012 at 3:07 AM. Helped by James Booth, sales, Zoltan.

Valencia Chevy in Valencia made the exciting, but usally hectic, job of buying a new car smooth and easy. Sales and management were very business like and friendly at the same time. I love my car and would recommend this dealer to anyone. :) Betty Patterson.

I would recommend this dealer.

Overall Rating

2.3  

2   Customer Service
2   Friendliness
2   Overall Experience
3   Price

So just had a horrible experience with the sales...

By Scrabble 1977 on 11/25/2012 at 5:39 PM. Helped by Sales mangers.

So just had a horrible experience with the sales managers. The sales rep Derek was great, but the bulldog ambush and low balling of my trade by the two sales managers tanked the sale. Unfortunate for Derek, the kid knows his stuff. The managers tactics were horrible and insulting, would not recommend this dealership....not to mention the exhorbatant amount of time they took to even generate an offer sheet from the managers, I don't have 30 minutes to wait around, to have a manager BS on his cell phone with my paperwork in his hand. Poor.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very happy with the experience - Percy was conscientious...

By davvie on 11/25/2012 at 1:26 AM. Helped by Percy, Seth, Harry.

Very happy with the experience - Percy was conscientious and knowledgeable, and the rest of the staff was well informed and candid in their motivations. I found the entire experience highly professional and efficient. I fully intend to follow-up and use the dealership for my service needs as well. As a local resident, I wanted to support a local dealership, and would recommend Power to anyone in the LA area. I believe that Power was very price competitive - and found the dealer experience to be a positive indication of how they likely treat both sales an service customers. thank you

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

It was possibley the easiest buying experience I have...

By lang on 10/20/2012 at 3:24 PM. Helped by James Booth.

It was possibley the easiest buying experience I have ever had. My only complaints where that none of the cars we test drove had gas in them. The first car literally ran out of gas during the test drive and we had to walk back, the second one had such little gas in it, we didnt get to test drive it very far.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Power Chevrolet was very helpful, patient and showed a...

By larescrew on 10/19/2012 at 7:59 PM. Helped by Soltan Lakatos.

Power Chevrolet was very helpful, patient and showed a lot of knowledge in their cars. Soltan Lakatos was very helpful and went above and beyond to help us as much as he could. He was fun, energetic and very friendly. He worked very hard in making sure that we were satisfied with our purchase. Over all our experience was great and we love our new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We came in there to trade in our Tahoe for a new Chevy...

By Trini0303 on 9/9/2012 at 7:45 PM. Helped by Chuck, Frank, Javier, Darrel, Robert, Mike.

We came in there to trade in our Tahoe for a new Chevy volt. The sales team was quick to ask us what we were interested in, showed us any vehicle that thy thought we may be interested and made sure we walked out of there with a car payment we were satisfied with. Any questions we had they made sure they answered, and if they were unsure of the answer, they made sure to look into it before they answered. Rather then jut answering something they were unsure of just to get us out of there. They were persistent in offering their service if we had any further questions or concerns. When you walk in there you feel like you apart of a family, not just any family, but the CHEVY family. I would always recommend this dealership.

I would recommend this dealer.