Dealer 2-Year Rating

Overall Rating

3.6 / 5
Customer Service
3.6  
Friendliness
3.3  
Overall Experience
3.6  
Price
4  
Quality of Work
4.4  
Service
3.1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Christopher Walker on 12/2/2017 at 9:37 PM. Helped by Frazlic.

It's was wonderful I told Frazlic my price range and type of car I wanted and I got it, I'm extremely pleased . I recommend this dealership to anyone buying a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealer

By SSman on 11/14/2017 at 9:25 PM. Helped by Jose.

This is so far the best dealer i have come across for my car. They treat me like family and i trust them with my car. They dealer has a great manager and i can see them improving greatly from the perfection they are now.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Price
5   Quality of Work

The only pace to buy a car

By Honey honeth1 on 4/7/2017 at 2:40 PM. Helped by Troy,ugene.

Wonderful troy my salesman u gene.the general manager and the whole staff at this dealership treat you like a.family member not just a sale in the books in my opinion they set they standards that all other dealerships strive to meet if you are ever interested in a new vehicle then this place will be the last place you will ever go to again we love our black 2017 malibu and will be back again when we're ready to purchase our next vehicle thanks again and keep up the standards that all other dealerships want to meet

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Horrible dealership!!!

By JamesD on 12/16/2016 at 12:58 PM. Helped by Not necessary to state names they were all unhelpful.

I STRONGLY suggest you do not use this company. Like so many others I was forced to have to give them a one star rating since there is no 0 star rating. I thought I was alone until I read all the other reviews that basically had the same complaints I did. They are a typical BAIT & SWITCH type car lot. They may sell new and used vehicles but they all have that old used car salesman stigma thing people love to joke about. Very unprofessional, shady and underhanded! My wife spent 5 days dealing with them on a car and finally got the price to where we were happy and I accepted their final offer. Next thing I know the car isn’t really for sale anymore but let me see what else we can find. As soon as they are confronted about making us an offer on something they no longer have nobody wants to communicate with us anymore. They just disappeared and moved on to the next victim I guess. I would call back and I talked to 5 more salesmen and they all stated the car was available and I should come down for a test drive. This leads to the bait and switch because now you wasted your time to travel there with buying a car on the brain so they will get you into something. Their website states they put the customer first and take the hassle out of purchasing a car…that was so far from the truth in our case. Then I receive a call from the GM of the lot and he proceeded to share with me in a very pleasant way that my wife and I miss understood the situation that transpired over the course of 10 days of having crap shoved down our throat. He had absolutely nothing to do with this until I posted a negative review, but he had no problem telling me I misunderstood their intentions. There are car lots out there that actually care about their clients but this isn’t one of them. If you enjoy drama, lies, deception & misleading salesmen then this is the place for you. If you want to enjoy your car buying experience and feel like at that moment in time you are the ruler of your own destiny then go somewhere else. Again, I thought I was alone until I read some of the reviews before mine. If I would have read them first I might have caught on to what was happening a little sooner and would have gone somewhere else. Please do your homework before dealing with these individuals. They truly are about putting the customer first as long as it’s on their terms not yours. I would like to thank everyone at this dealership that either completely wasted my time and energy or just ignored us all together because that was such a great non-car buying experience.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ritz Carlton Service

By Camaro0114 on 7/18/2016 at 10:31 PM. Helped by Harry, Mrs Dallie.

Extremely professional, excellent personal and dedicated service that I've only seen when at stay at the Ritz-Carlton. I been to 3 other dealership before I stop at Chevrolet Auto Nation and between Mrs. Dallie and Harry I felt no need to go anywhere else, even though the first day I didn't find the vehicle that I was looking for. Mrs. Dallie and Harry team up and keep looking for cars all over Florida and did not stop until they found a perfect match for me. This for me was so important because I been working hard for the past 3 years in order to get the car that I wanted so to be driving the car that I dream for 3 years deliver by the hands of the professionals like Mrs Dallie and Harry you can rest assure I will recommend them to everybody I know.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Petty and Unprofessional.

By Timothy Hudson on 6/1/2016 at 6:26 PM. Helped by Hannibal.

I gave this place an average rating from a previous repair job. Decided to give them a try again and they actually confronted me about the rating. Quite, frankly I was shocked. Instead of remedying the problem with excellent customer service they escalated bad feelings by this childish whining about a bad rating which wasn't even a bad rating. It was a fair to good rating. I decided at that point, I wasn't going to let them touch my car with this kind of attitude and gave the job to a competitor. I'm a very reasonable and fair person but AutoNation was not...........The most unprofessional appointment I've ever had. Needless to say, I do not recommend this place.

I would not recommend this dealer.

Overall Rating

3.0  

3   Customer Service
3   Friendliness
3   Overall Experience
3   Price

No success

By Wentelsewhere on 2/21/2016 at 1:32 PM. Helped by Not necessary to state names.

We visited here on a weekend and had a salesperson offer to help us with our purchase. We wanted a particular car that they did not have on their lot (2016). To make a long, tedious story short, we went back the following weekend to learn that the salesperson was out sick. We had another person help us, but ended up leaving without the car. This salesperson said the transmission style of the car we wanted was "lousy, no good" and also said that the car cost to much for what it was. Strange that a dealership seemingly wouldn't work to sell you a car, but that was our experience. We did buy a 2016 that weekend, but not from this dealership.

I would not recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

A true blessing!

By tangie10 on 11/21/2014 at 10:00 PM. Helped by Nick.

I was excited to have left with a vehicle that I was not expecting, but have always wanted!! Thanks AutoNation!!! I would definitely recommend this location for their service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bruno Sassi/ Dolly Smith

By Carlos Aviles on 10/31/2014 at 8:42 PM. Helped by Dolly Smith and Bruno Sassi.

This two representative of each area help me from start until finish the transaction with all the complements that they deserve. Very patient and responsible of their duties. I recomended right away.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Chevy dealership in Orlando!

By Shawbtwo on 10/31/2014 at 6:56 PM. Helped by Dollie Smith, Ian Franklin, Glenda, Karen, Jerry (best mechanic ever), Todd Utah, Jeff LaBerge and Bernard.

This was my 2nd new car purchase from this dealership. They are phenomenal people that make customer loyalty a no brainer. The salesperson, service advisors, technicians, cashiers, finance managers and service manager have been there for years which says a lot! They love their dealership too and take pride in making it the best.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Kprunyi1 on 10/31/2014 at 5:07 PM. Helped by Jason Anderson.

Salesman was very helpful and professional throughout the entire experience. Would absolutely recommend Jason! I knew what I wanted, he got it and I was in and out. Not to mention I love my new Z71.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall service 2008 Malibu

By blc1121 on 10/30/2014 at 7:04 PM. Helped by John Mann.

Recently our 2008 Malibu LTZ was subject to recall service. John Mann, our service advisor, kept us up to date on parts availability so we would only need to bring the car in one time to deal with both issues, I have always subscribed to the saying "an ounce of prevention is worth a pound of cure". John has always kept us informed of all routine maintenance issues on our 2008 Malibu and 2006 Silverado, which keeps both vehicle in fine working order. When an unexpected issue has arisen it has always been dealt with quickly and professionally by John and the service professionals Auto Nation Chevrolet. We purchased both cars at this dealership and had an excellent experience each time. However buying a car is a once every several year occurrence, but we visit the service department several times a year for oil changes, tire rotations etc... A great sales department got us into the cars, but the excellent service keeps us coming back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AutoNation= SIMPLY THE BEST

By nathan.gambles.5 on 10/11/2014 at 11:31 PM. Helped by Dollie.

First time buying a Car, First Class Service...I would recommend AutoNation to ANY buyer, but especially First time buyers...the service I received from the staff in a whole was the BEST...they went over & beyond to make me feel comfortable in every sense of the word...think I got the BEST saleswoman (Dollie) ever..but what really took my experience to another level...I went back on a day when my saleswoman hadn't made it in yet...yet every other staff member treated me as if I had purchased the vehicle from them...even top management made sure I understood everything completely, while making sure I got the BEST deal possible...I could go on & ON....I'm just that Happy with the Service I received from AutoNation on West Colonial...I recommend ANYONE to stop here first...not to mention I was in talks with the Lexus dealership at the same time as was with AutoNation...however, they didn't go far & beyond to make me feel as though I was Family as AutoNation did...#OneSatisfiedCustomer

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
3   Quality of Work

Good experiance with my car purchase.

By jjmorillo on 10/8/2014 at 8:38 PM. Helped by Nick Hyathan.

I enjoyed working with Nick Hyathan, he was patient, and informative. Nick went beyond what I expected! Great Job Nick! I will make sure I tell my friends about my car purchasing experience with you. Thanks!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Outstanding Sales service with in transaction of purchase.

By Vicki6765 on 10/7/2014 at 4:53 PM. Helped by TJ, Nick, Patrick, and Jewels..

I would like to thank Nick and TJ for making my 2014 Camaro purchase just wonderful. They went above and beyond. I truly got a great deal and the whole dealership helped out with everything. I am well pleased, and most of all treated like a VIP. Vicki

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Highly Recommended

By jackyli on 10/6/2014 at 7:27 PM. Helped by Nick, Gus.

I would like to say I was really enjoyable of purchasing my first own vehicle in this dealership. I have visited a couple car dealerships in Florida, but in AutoNation Chevrolet West Colonial, the customer service is excellent and the deal provided is undeniable. Nick and Gus are both nice guys in this dealership. They assisted me a lot in obtaining a good deal on my purchase. Especially Nick, he is a dependable and professional sales person. Nick did not only explained many knowledge of the car and facts of insurance to me, but also showed his enthusiasm and responsibilities for a long time after my purchase. Overall, it is likely I will come to this dealer in the future if I want to buy another car, and I highly recommend it to anyone who is interested in purchasing a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership and Service Department

By leftyrod on 9/30/2014 at 9:13 PM. Helped by John Mann.

I bought my new 2010 Camaro at this dealership which won me over to bring my car in for service even though I travel over 30 miles. John Mann and the rest of the service representatives have treated me with respect and thoughtfulness. During my visits to the service department, John Mann has kept me informed of the progress of my service which has always been swift and well done. The management must be doing something right as I am a customer for life.

I would recommend this dealer.

Overall Rating

4.0  

4   Price

I would like to personally thank hubber, he was very...

By Passion09 on 9/6/2013 at 1:58 PM. Helped by Hubber palucha.

I would like to personally thank hubber, he was very helpful and generous to me. I would highly recommend another customer to auto nation dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jeff is a professional & a gentleman. Being a long...

By Who_Dat on 8/20/2013 at 4:15 AM. Helped by Jeff LaBerge.

Jeff is a professional & a gentleman. Being a long time customer (6yrs), he always makes me feel like I am part of the Chevrolet family.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Ian has taken care of me for many years I have a 98...

By Jeffreyplutz on 7/30/2013 at 11:22 PM. Helped by Ian in truck service.

Ian has taken care of me for many years I have a 98 Suburban that's 15 yrs old. Thanks to Ian and the diesel dude. I have been coming here for as long as I've had my truck. And will continue because of guys like Ian! Thank you

I would recommend this dealer.