Dealer 2-Year Rating

Overall Rating

1.8 / 5
Customer Service
1.6  
Friendliness
1.9  
Overall Experience
1.6  
Price
1.9  
Quality of Work
1.9  
Service
1.7  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Do not recommend as a service shop or dealer

By Kkelley on 8/16/2019 at 12:07 AM. Helped by No name remember.

We took our Jeep here for an AC issue, it was quoted over $2,000 to fix. We let them know we would need a second quote and we took the car back. They called the next day and offered a 10% discount if we brought it back, we said no we needed a second quote. They called the next day and asked if we would sell them the car, we said no thanks. Took it to another shop who did the work for $800. We still had to pay the $169 diagnostic fee which is very high. We won’t bring our Jeep here again. Do not go to this dealer for anything.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Scammers

By Harris on 4/27/2019 at 2:36 PM. Helped by Chase.

Scammers. Called 5 dealerships in the Houston area to flash radio (430N) to recognize rearview camera. Quoted $99 and he sounded like he knew what I was talking about. The best price for a five minute process. Three weeks later when I was able to get an appointment they quoted $170 and the service rep was confused on what was required (offered to show him the instructions on line on the proper VIN code to select/update - Sales code ‘XAC’) Spoke to the service manager and while he ultimately provided a discount ($130), the bait and switch speaks to the integrity of the operation and an example of why dealer service centers have such a bad reputation.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Sold a damaged Truck and refused to repair it

By SethW on 4/18/2019 at 12:40 AM. Helped by GM and Service Manager.

UPDATE: After receiving the notification below from the owner, I called the GM the next day. Obviously there is a disconnect between the owner and the GM or the owner is truly only worried about making a profit anyway he can. I call the GM and told him I was going to file a claim with insurance (even though I bought a damaged truck from AutoNation and they should have been responsible for the repairs) and said I would like to just get my truck back since they have had it as of March 5th. Therefore, I proposed that they pay the deductible which is much less of a financially burden to them than covering the whole cost. He said, "No." I then had to twist his arms to get him to cover half of the deductible. To company of that size a few thousand dollars is a drop in the bucket if it means repeat business and referrals. Now Autonation is making a profit off of me twice: 1) The sale of the damaged truck 2) The insurance claim to get the truck repaired to working order. The GM had the audacity to call me today ask for me to remove my review since they are taking care of the problem. Seriously? At this point it is no longer about the money it's the principle of the matter. Had I read the reviews on google first prior to the purchase of the used F250, I would not have bought the truck from AutoNation. It appears to be a reoccurring problem where people buy used vehicles from there and inherent problems, then are told they have the 90 day warranty that is completely useless. BUYERS BEWARE - DO NOT BUY USED FROM HERE. They will not help you, Service Manager GM, etc. are more worried about hitting their bonuses than having returning customers. I bought a used F250 from them on Saturday, on Tuesday a service light came on. I didn't even have the truck a full 3 days. AutoNation Dodge sent the truck to AutoNation Ford to figure out the problem. Turns out either the previous owner or whoever AutoNation bought the truck from put "something" in the def tank. They have had my truck since April 5th and have been fighting on who was going to pay the $~4,000 to correct it, or place the blame on me. Knowing that I did nothing to contaminate the DEF system and understanding the way the system works I have presented my case to several of their management up to the GM. Today he told me that the repairs would not be covered by Autonation. I was told that in order to get the truck put back together it would be $680... just to leave. This is totally unacceptable. You buy a car from a reputable company and then get screwed because they didn't do their due diligence with their "Certified" vehicle.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Worst Car Sales Experience

By CarBuyer on 4/17/2019 at 8:19 PM. Helped by Carlos Parades.

One of the worst experiences I had dealing with this place. I walked in knowing exactly what I want after doing my research online. I was told incorrect information, the numbers kept changing at least 5 or 6 different times, and the sales manager outright lied on several points. After spending 4 hours there I left without buying the car I wanted. I returned home to find 4 different credit checks ran on my credit report, while I was assured that only one hard inquiry was done on my report. Autonation should not have such wrong financial policies, and Carlos Parades the sales manager should not be in such a position. This dealership is a bad representative of Chrysler. I later got an email from the GM, Cecilio Flores, asking about my bad experience. I responded with the details and he never even bothered to respond. More time lost with this dealership.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Thirsty Service Dept.

By klthompson83 on 3/6/2019 at 4:44 PM. Helped by Emerson.

I have a brand new car - I also have a service and tire warranty program where oil changes and tire service is covered. I took it in for a routine oil change and tire rotation. I made the appt. online with a rep. via chat. I get there at 7:20AM - appt is 7:30 . They tell me I'm there to get an alignment, service mechanical issues, tires, fluid flush, brake check, etc. I said, "No.. I am here for an oil change and rotation. I drive a brand new car, I do not need any of that stuff"... He says ok takes me inside, shows me a piece of paper of the 'recommended' services. I said, "Again, I drive a BRAND NEW CAR I do not need an alignment, fluid flush, none of that. It is brand new. Just an oil change." He proceeds to tell me I need new tires and they probably wont rotate them because of it. ITS A BRAND NEW CAR! I tell him "that is insane... I literally bought this car with 15 miles on it." I ask for a shuttle to take me home... at 7:30AM. 8:40AM Still no shuttle. I walk back over to ask what the deal is, he says "Oh, it comes at 9:00AM" I got there before 7:30! No one told me I would be sitting there till 9! I would have called an Uber the second I checked in with them. THEN I go to pickup my car after work, they write up a service plan. They say I need a new battery.. IN A BRAND NEW CAR... for.. drumroll... $551! On a Dodge Durango! I was speechless. LOL $551 for a battery... on a brand new car... This was the most ridiculous experience I've had. these guys are thirsty for work. Ill go to a different location from now on.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Long time but worth it

By txstringking on 11/10/2018 at 3:23 AM. Helped by Omar Coreas.

the process wasn't ideal, but in the end the wife is happy. Omar Coreas came out to help me and i wasn't sure about him at first. He didn't know everything about the car i was looking at but he didn't fake like he did. i posed a question about a trim detail and upon returning for a test drive, He knew the answer about the trim. I liked that about him. he'll go the extra mile for you too. Call/Text him (832) 769-7033

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
4   Quality of Work

Horrible custormer service

By Aeramirez on 10/11/2018 at 10:08 PM. Helped by Bukeka Carter.

My wife called ahead to see if she needed an appointment to make an oil change. Andrew -the employee who took the call- told her that there was no need for an appointment but that I was going to take an hour. No problem, I took my wife's Cherokee there. I waited 5 minutes outside for somebody to come and get my car, no luck. Then, I went inside and there were at least 10 employees talking to each other, some of them doing nothing and NOBODY asked me what I needed. I stood there for another 5 minutes. Finally Bukeka Carter was the only one who asked me if I needed any help. Although she hadn't had lunch yet she took care of me with a smile in her face. The rest of the employees continued to chat. Kudos for Bukeka!!

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Phito moise is a xxxxx

By Unhappy customer on 8/25/2018 at 5:49 PM. Helped by Phito Moise.

Phito Moise is a joke. The man is a bold face liar. Autonation has completely ruined any chance of me getting a vehicle anytime soon.i went in with a credit score in the high 600 now I'm in the low 500 they literally pulled my credit 27 times on one vehicle even though I came in with a pre approved loan . There saying is " everything is good we got you" should be " if you don't leave here with a vehicle you won't get one anywhere else " cause we are gonna trash your credit trying to get you in one

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Sales and Service is a Joke

By Unsatisfied in Katy, TX on 8/7/2018 at 3:56 PM. Helped by Jose.

Tried to buy a car with pre-arranged price and financing. Salesperson after 2 and a half hours was so concerned with new folks coming in, he failed to even start the paperwork with me. I sat in a cramped office for 2+ hours and did not even start the paperwork, even though vehicle, price and financing had already been determined. Got up to go the bathroom and came back and office was now occupied by another salesperson and customer. Was told to find another office. The short time my sales person was in the office, was interrupted by guys sheetrock repair of walls, F&I person, etc. I left with no resolution and no help from management. Terrible, terrible, terrible. I have examples of unbelievable terrible service as well where we dropped a vehicle off for factory recall and they stated it would be ready that evening as they had the parts in stock. 4 days later we were able to pick up the vehicle. GO TO THIS Vendor at your own RISK! You have been warned.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Customer Service - STAY AWAY!

By hello15 on 7/9/2018 at 8:35 PM. Helped by Sara Porter, Chelsea Ramirez.

DO NOT BUY YOUR CAR HERE. I've never received such poor customer service. I purchased a new truck in March, and now 4 months later still haven't received my plates or my title. The dealership told me they filed the paperwork incorrectly, and still hasn't fixed the problem. The dealership has stopped answering my emails, and my salesperson isn't answering or returning my calls.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lies, sleazy, arrogant

By shelbydriver on 5/16/2018 at 4:04 AM. Helped by Todd.

I called and inquired of a Dodge Challenger I was interested in purchasing. My wife and I came in and test drove the vehicle. After this was when things went south. I showed the listing I found on CarGurus advertising the price of $28,294. I did some math and gave an offer I felt was extremely fair (~100 dollars off the drive out price). The manager (Todd) comes in to discuss the deal. The offer he laid out listed the price at $30,544 (before TTL). I told him this was not the price I saw on CarGurus. He retorts that he does not advertise on Cargurus and car gurus lists cars from their inventory just to bloat their inventory advertised. Okay. I was in front of him and pulled up the AutoNation Dodge website and see the exact car listed at $28,294. His response? "Oh that's the purchase price, not the lease price. If you did your homework you would obviously know." Okay, if that's the case, why not say that from the beginning? That the price of $28,294 was for financing and not leasing. His lack of manners, condescending attitude stemmed from how little he knew and how much he underestimated me. It would've saved 10 minutes of conversation had he explained that in the beginning. Instead, he goes on to brag about how he as a sales manager moves 500 cars a month Long story short, they lost a deal. Misleading on the price of the vehicle, getting aggressive and argumentative when that was unnecessary, and last, because the sales managers arrogance and snarky behavior as disgusting as it was, could not overshadow how sleazy he was and how sleazy he runs this dealership. What a joke. Update: Upon further investigation; AutoNation Dodge Jeep Ram Katy owns and responds to reviews on their CarGurus profile; meaning they advertise on CarGurus. Another lie. Good to know.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad service department

By Bwalker on 4/14/2018 at 12:18 AM. Helped by Steven Eason.

The service department for this place is unreal. when you buy a $50,000. dollar jeep. and you need service when we bought the extended warranty from sales and service says that don't work out here in the shop area. Brake lines at 10,600 miles. They are rude and please don't use them.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Had The oil changed on my new 2017 3500 Ram

By Missing wheel cap on 4/28/2018 at 2:25 AM. Helped by Matt.

Took my new truck to have my oil changed. When I got home I noticed that the rear wheel had the center cap missing. Went to the dealership the next day and told them that evidently they forgot to replace the cap. They had someone go to check and he came back with a cap, but it wasn’t it. To make the story short they said they would order one and would call me when it got in, which they never did. I went back to the dealership and once again I was told that they had called and they returned it because I never picked it up. They promise to order it again and call when it came in. I called the technician and got his voice mail and left a message inquiring about the status of the wheel cap. Never had the call returned, it’s being about a month and I’m sure they’ll never call me. I will never go back to this dealership and will be contacting Dodge with my concerns. If you have any problems with service you should contact Dodge with your complaints.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
3   Quality of Work

They don't care

By Vipersaint on 3/6/2018 at 2:13 PM. Helped by Service advisor was to be M Patton but can't say for sure it was hm.

I’m sorry to say that I bought my vehicle at this dealership. I scheduled my most recent appointment with service on Saturday. It takes about 30 minutes to get to the dealership. Normal service time for my issue would be 1-4 hours total worst-case, so I intended to wait for my vehicle. When I arrived the service man told me that it would be until at least Tuesday before he could get to my vehicle. When I inquired as to why he didn’t call me in advance to notify me so that I wouldn’t waste my time traveling to the dealership he blew me off and seem totally unconcerned. He backpedaled and said he could try to “work me in” but no promises. I reminded him that I thought the intent of the appointment was to avoid the very thing that was happening. This is not the first incident I have had with this dealership. I will totally avoid this dealership in the future.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Recall and Refusal to order and repair my vehicle

By SoDisappointedinDodge on 2/24/2018 at 3:55 PM. Helped by Mike in service.

I have a 2013 Dodge 1500 and for the past 6 months, I have attempted to schedule numerous appointment to have my recalls repaired. They have advised me on all 3 prior occasions that their data system is down and they can not schedule my recalls repairs. I called FCA (FIAT Chrysler Automotive, the company that sent out all 4 of our recalls) and spoke with Lisa who also called Mike at AutoNation Katy and she experienced the same situation. She then called Mac Haik In Katy and they quickly set me up for the repairs.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

My experience was terrible and very dissatisfied

By Completely Dissatisfied Customet on 1/25/2018 at 3:42 AM. Helped by Carlos Paredes and Robert the new finance person.

I went here to buy a vehicle. I waited too long. I was told to send my documents needed for approval. The next day the salesman Carlos Paredes text me and stated we have everything approved, so go ahead and add the insurance on the vehicle,come sign the paperwork and pick up your vehicle. I drove 2 hrs to this dealership and waited over an hour on the new finance person. Robert the finance person states "I'm sorry but we submitted information to bank for the wrong vehicle so we will have to resend your application tomorrow because the bank is closed. This was the worst experience at any dealership that I have ever had in my entire life. The salesman disappeared and never bothered to apologize or call to give me any update. I have took my business elsewhere and bought a brand new SUV with no problem and a smooth process. Everything my new salesman stated to me it was done. This is how you should treat your customers.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer services

By Luissy on 11/3/2017 at 10:04 PM. Helped by Carlos paredes.

It was amazing get my truck with Carlos Paredes, it was smooth and quick, I have so much thanks to Angel In finance he make my deal right in the terms that I was needing. Thanks for the hard work

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

AutoNation Illegal Practices

By AutoNation Illegal on 10/19/2017 at 7:17 AM. Helped by Rudy Raley.

Horrible horrible. STAY AWAY!!! My car needs a transmission and an engine. I have been hospitalized because I had a heart attack. My doctor has me on medication and I am about to lose my apartment because I can’t work. I am passed pissed. AutoNation told me that basically die. They don’t care!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very professional and courtesy.

By Bobby Bounds on 10/18/2017 at 12:21 PM. Helped by Angela Taylor.

Because of the way I was treated was outstanding by Angela Taylor and the other personnel that I came in contact kept asking me if I needed help. The two girls at the pay counter were very nice also.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Run Away!!!

By Bnd1731 on 9/26/2017 at 1:51 AM. Helped by They All Suck.

Terribly ran dealership with no apperent process any step of the way! Run as fast as you can! I spent 6 hours because they very “unusually busy”, going back and forth on price and that should have been my first clue. However, excitement of the new truck kept me waiting until I finally lost my cool at the end when they could not find my car I was trading in to move my stuff. One of the most unorganized places I have ever seen and sales team is a joke!

I would not recommend this dealer.