Dealer 2-Year Rating

Overall Rating

1.5 / 5
Customer Service
1.6  
Friendliness
2.3  
Overall Experience
1.4  
Price
1.7  
Quality of Work
1.4  
Service
1.2  

Dealer Reviews

Show:  

Overall Rating

1.5  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Quality of Work

Amatuers

By DrewCH on 9/11/2018 at 8:29 PM. Helped by Eric.

I bought my Jeep last September, took it back two weeks later for a USB port that never worked. They kept it for three days, didn't provide me with a car, and when I went to pick the car up, the USB port still didn't work. They asked me to wait 10 minutes, and it worked after that, but it turns out they replaced my radio and killed my SiriusXM radio subscription in the process. Fast forward to yesterday. I called them for two hours, nobody answered the phone in the service department. I finally got through around 10:30am, and my service advisor, Eric said he would call me and let me know what was wrong with my Jeep. He didn't call me, and I spent about an hour on hold at the end of the day only to find out they hadn't worked on my Jeep at all. They were supposed to diagnose the issue today and get in touch with me, but not surprisingly, nobody has contacted me.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst experience

By Bianca2006 on 9/5/2018 at 8:53 PM. Helped by Reynaldo, harold..

I went with my car still having warranty, they mischanged parts from my vehicule that my car didnt really needed at the time due to it being new. After they found out that it was not those parts that they needed to change, they still charged me. The general managers name is reynaldo and the service manager name is harold. Be careful with them 2 thiefs. -Juan Nunez

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Quality of Work

"STAY AWAY FROM THE SERVICE DEPARTMENT"

By Tometria on 7/2/2018 at 4:51 PM. Helped by Josh, service manager, and Daniel, service director.

I highly recommend everyone to stay away from this dealership. Worst customer service I’ve ever seen. The service department is the worst I have ever experienced. April 2018, I took my Dodge Challenger, because my vehicle won’t start. I informed the service advisor that I had just purchased a new battery at the end of March 2018. The service technician stated that my battery was dead, because the vehicle was not started in ten days. I told the service technician that the alternator or starter is draining my battery. I told him that it is no way possible that a battery will die due to a vehicle not being started in 10 days. The service technician charged my battery and annotated on the service sheet that my battery was good. On 25 Jun 2018, I attempted to start my vehicle; but the vehicle won’t start. On 2 Jul 2018, I took my vehicle back to the AutoNation Chrysler Dodge Jeep Ram in Pembroke Pines, because it won’t start. The service technician connected my vehicle to a machine and the machine indicated that my vehicle needed a new battery. Josh, the service manager, and Daniel, service director told me that I had to purchase another battery before the service technician can run additional diagnostics on my vehicle. I’m really confused. Back in April 2018, I told the service manager, the service technician, and the service advisor that the starter or alternator is draining my battery. Why would I purchase another battery when the issue is not the battery or for the alternator or starter to drain the battery? There are some incompetence people that work at this facility. Stay away for this place. This is far the worst customer service I have experienced or seen.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Service could be better.

By Dfern on 6/13/2018 at 11:21 AM. Helped by Service Department.

Made an appointment for service. 2 days later, my car still hasn't been diagnosed. It's a mission to contact anyone in that department. The fact that it took 2 1/2 days to get a diagnosis on the car is not acceptable. Parts need to be ordered that's another couple of days. Then, the time it takes to do the repair. However, on a positive note, after the 2nd day, I came in contact with another advisor, Melissa, who was very helpful and handled my problem immediately.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Stay Away

By Brad's S on 5/5/2018 at 6:11 PM. Helped by Stan.

Plan to spend 3-5k more than the advertised price if your luck you. Incentives and conditional incentives are muddled together to get your attention. Better odd of playing the lottery. Staff are ignorant to the price. Poor customer service. Will never interact again...waste of time.

I would not recommend this dealer.

Overall Rating

1.8  

2   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

SERVICE HORRIBLE EXPERIENCE

By jcat15 on 10/18/2017 at 11:36 AM. Helped by DO NOT KNOW.

A Jeep Owner for more than 2 decades, worth NOTHING! There is something that must be done immediately here ASAP. I took my car to have an oil leak checked, after $650, a repair was done. I did not use my car for a week, and when I started using the airbag light comes up, and the oil leak. Take back to the dealer, they said they will check, Service Director provided a loaner. I called many many times, to find out what happened to my car, because NO ONE provided feedback, IT TOOK THEM 3 WEEKS TO "FIX" (I HOPE IS DONE) a part that cost $5.80, but since I have extended warranty I paid $150. BUT THE INTERESTING FACT IS THAT THEY DID NOT CALL ME WHEN "IT WAS READY" I CALLED THEM SO MANY TIMES THAT THE SERVICE REP TOLD ME TO GO PICK IT UP. I WAITED FOR 2 HOURS (APPROX) TO GET MY CAR, AS SOON AS I GET INTO MY CAR, GUESS WHAT??? THE AIRBAG LIGHT WAS STILL ON!!!! Director of Service, Michael, wasn't not please and provided assistance, (KUDOS TO HIM) told me to leave the car and gave me the loaner back. After 3.5 weeks of my car being in their possession, my car was delivered yesterday. TO MY SURPRISE, WHEN I DROVE AT NIGHT THE HEADLIGHTS DID NOT WORK PROPERLY, BUT THEY WERE BEFORE I TOOK MY CAR TO THIS PLACE. ON MY WAY THERE TODAY AGAIN... LET'S SEE HOW LONG ARE THEY WILL TAKE THIS TIME. I WILL APPRECIATE A CALL FROM THE HEAD OF CUSTOMER SERVICE OF THIS PLACE AS WELL AS BROWARD DIRECTOR OF SERVICE.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

would not fix a warranty issue and held the car for 40 days.

By SAL on 10/4/2017 at 5:17 PM. Helped by MIKE AND GM ALFRADO.

Worse experience I have ever had. My car had a blown head gasket and was still under warranty. They said they had to charge $700 diagnostic !!!!! It was determined by another Dodge dealer that it was a head gasket already....$700 diagnostic on a dodge is never heard off...it took me and a rep from Dodge factory over 10 days to get a hold of service. They had the car for over 40 days and never made an effort to reach out to us. Call the service dept and you will see that getting a hold of us president is way easier. GM Alfredo is a Joke, his service manager runs the show not him..he couldnt do nothing...STAY AWAY FROM THIS DEALERSHIP AS THEY TRY HARD TO RIP YOU OFF EVEN WHEN YOU HAVE A WARRANTY....THIEVES!!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bad to good

By Jink1415 on 5/20/2017 at 3:19 PM. Helped by John Falciglia, Tommy Alonso, Noel Amaro, Jeff Humpries, Deante Powell, Tom Latesta, Wellington Cavalcanti, Alfredo Guillien.

Long story short, I purchased a Dodge Challenger Hellcat which originally came defective. After a few unsuccessful repairs, the management ordered me a new one and took the financial loss without me having to initiate the lemon law. During the entire process, (which was long and painful) I was given a loaner car and even ended up getting money back directly from Chrysler for the inconvenience. The staff there is very friendly and everyone made an effort to help in making what started out as a nightmare into a perfect outcome. I work locally, and would pass by at least once a week and really got to see how great everyone works as a team at this dealership. Even though it was a large business, every employee knew about my case and always took the time to look into it without me having to ask. I'd like to give a shoutout and special thanks to the mastermind behind everything that goes on at this dealership (sales manager John Falciglia) who orchestrated the entire resolution to this flawless outcome. Aside from probably being the busiest employee there, John would assist me on his days off and really helped me stay positive even when things looked grim. I also want to thank the GM, Alfredo Guillien for having excellent customer service, patience and tact in helping me achieve a proper and successful car buy experience. I'd also like to thank Jeff Humphries, not only for being a badass and serving in our country's armed forces but for guiding me throughout this whole process. Special thanks to my finance guy Deante Powell, and my sales team; Noel Amaro (great sales dude), Tom Latesta (great salesman who knows his Cigars), Tommy Alonso (who would fill in when John wasn't there) and Wellington Cavalcanti who closed the final trade. I know many people dislike the service center there, but for someone who spent the last 5 months visiting that center on a weekly basis to check on the status of my car; I was able to see it go from being a horrible service center, to being turned around to one of the better ones out there thanks to the firing of some incompetent manager named Orlando and the hiring of his replacement Michael Barrows and the great managerial skills of Michael Lopez. For those of you who judge this dealership on the health of your car, don't! It's not their fault if your car comes defective! But I'll guarantee you they'll make every effort to either fix it or get you taken care of some way or another. Again, thank you Chrysler and Autonation dodge in Pembroke Pines for always giving me the best price and the best car buying experience. I'll definitely be buying more cars from here (I've purchased 4) and I recommend this place 100%.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience
1   Quality of Work

WORSE SERVICE CENTER

By sweetpoison02001 on 3/14/2017 at 9:24 AM. Helped by Orlando.

I have brought my DODGE JOURNEY to this service center numerous times, and the service is lousy. For years, my AC comes on by itself. And for years, AutoNation cannot seem to find the cause. I took it to them on another occation because my check engine light was on. They kept the vehicle for 2 weeks, and the check engine light was on again the next day. No one returns phone calls. It's like pulling teeth in order to get information via a phone call. Will never bring my vehicle here again.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lame dealership

By Jeeprenegade2016 on 1/17/2017 at 3:08 PM. Helped by Service manager / service department..

Lame, lame, lame. The service for this place is xxxx. The brand new jeep I bought has had squeaky brakes which I am wasting time to try and fix by driving here. Do not buy anything from here!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

service very bad

By jaimeapc on 8/4/2016 at 5:33 PM. Helped by AutoNation Chrysler Dodge Jeep Ram Pembroke Pines.

This is by far the worst service department I have ever used by a long shot. I've made 2 trips to this place in the last 4 days and nothing has been done to my car. Basically, no one gives a xxxx at this place and if you want to complain you better get in line. The service director was already having his xxx chewed out by someone else while I was in there. It would be nice if they could have an accurate idea of how long things will take and not tell you ya no problem and leave you without a car. And they should be offering loaners to people who are already inconvenienced by these recalls. Terrible service

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

worst dealrship - beware

By qwer4gfc on 4/12/2016 at 9:33 PM. Helped by juan.

brand new car has broke down 2 in 1.5 months. i have called 10 times for 5 days and left messages and no one has ever called me back. if you need a new car don't get it here.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Bad Customer Service, Manager Rude!

By NEWCAR on 3/10/2016 at 3:17 AM. Helped by Frank - Manager.

Just visited this dealership to return a Chrysler Van that was leased from another dealership as my lease is ending. Was greeted by a nice sales associate who told me he could assist with the return. I also called the dealership yesterday to verify that my van could be returned there and verified that I did not need an appointment. He took my car and a bunch of information and we sat in his office for over 20 minutes. Then, a very unfriendly manager named Frank, returned to tell us that he was unable to accept the car because the didn't have room for it. I explained that I had called earlier and was told it was ok and he didn't budge and said it needed to be returned elsewhere. Upon arriving at another dealership 30 minutes later, they told us that this kind of practice was totally unacceptable. Think twice before using this dealership as they were clearly unwilling to help us knowing there wasn't anything in it for them! BAD BUSINESS PRACTICE!!!!!

I would not recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
3   Overall Experience
5   Quality of Work

Rough start; pleasant ending

By R Jacomino on 2/26/2016 at 8:01 PM. Helped by Gino, Bill, Kimberly, Mr. Amaro and Mr. Cil.

It took me 2 weeks to set up a service appointment at AutoNation Jeep; 2 weeks prior to February 15 I called the service advisor recommended by our sales person at the time we took possession of our NEW Jeep Grand Cherokee. We explained our concern about our vehicle Transmission; and were told that his Technician was attending a Seminar that week and that they following week this person was going to be catching up to make the appointment for February 15. I called the appointment desk and set my appointment for 8:30AM; upon my arrival I met with Gino (my advisor) and was told; not sure if we can take your car, as we about 24 cars in for transmission. I reminded Gino that I had waited for 2 weeks and that at least I wanted to have my vehicle diagnosed; finally he spoke to the Service Manager and told me that he was going to accept my vehicle. So I asked; how long will it take for you to diagnose my vehicle; “probably late this afternoon”. I told Gino that I work for a living and that I wouldn’t mind to wait 2 or 3 hours as I had my laptop with me and could work while I waited; anyhow, I had to go and discuss the issue with Bill the Service Manager. Finally I was offered a rental car. I tried calling/texting/e-mail both Gino and/or Bill that Monday afternoon to understand the status of my vehicle; and what a disappointing experience; none responded my e-mail or text. I was not able to leave a message because both mailboxes were full. The next morning it was time to contact Autonations Executive office – Kimberly listened to my concerns; apologized and call me back and told me that the GM from Autonations Jeep was going to call me. Within the hour I received a call from Mr. Cill who told me that he was stepping in and between Mr. Cil and Mr. Amaro my car was diagnosed on Tuesday; only needed updates and they were done and I picked up my car on Wednesday morning. My rough start had a pleasant ending and I will go back to this dealer for service and hopefully next time things will be under control.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Positive Experience

By Dodge RAM on 10/5/2015 at 6:06 PM. Helped by Tommy/Kevin.

GM Tommy Alonso made the buying process seamless, from start to finish. He is kind, helpful, and sensitive to the needs and desires of the buyer. He does not try to push his own agenda but rather he seeks to clarify the inclinations of the customer and find a perfect balance of all desired specs. The entire team made buying a car a simple and positive experience. The team was very professional and proactive at all times and we for the deal we expected without having to go through a long tedious negotiation process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

perfect experience

By tahoe2469 on 9/7/2015 at 4:37 PM. Helped by karen,orlan,frank and Wellington.

Amazing, i would honestly recommend automation dodge jeep, karen was great,she introduced us to Gsm orlan very nice person. Then when we sign Frank came out with Karen and thanks us. Made us feel great. We got a great deal and found great people to work with in the future. Wellington did a great job in finance had us in and out 1hr. Thanks again to all. Love my Cherokee

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Service department is terrible

By jeanlikethepants on 7/7/2015 at 10:09 PM. Helped by Jose.

I took my jeep in for and an oil change and tire rotation, and one week later at 9500 miles, i have a check engine light. I make an appointment for 5:00pm, and when i get there, nobody greets me, or provides any guidance. I walk up to someone and they give me a hard time asking me who i am meeting with, after i tell him the persons name, they don't go get the service adviser, they just point me in a general direction. Fine, no biggy, i walk to an empty office and wait outside for the service adviser. When he finally arrives, he tells me the techs are gone and i should drop the vehicle off tomorrow morning. Well what's the point of even offering appointments at 5? To top it off, chrysler does not offer loaner vehicles for warranty service. I will never go to autonation again, nor will i purchase another chrysler make. Also, if it matters to you, the service waiting area is small, cramped, stinky and dirty. There was a cup of spilled coffee on the side table in the waiting room, nobody cleaned it up. Just over all terrible experience.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Finally had a great experience looking for a new car.

By Jeep Sport on 10/9/2014 at 1:18 AM. Helped by Mitchell Gross.

My wife and I wanted to buy or lease a new car. We currently have a 2006 Jeep Liberty and although we have had no problems with this car, we wanted to find a car that would offer a smoother ride due to previous back injuries that I had. So we decided we would go a Jeep dealership first as a courtesy or loyalty even though my eye was set on a Toyota Roadrunner. We went to Auto nation in Pembroke Pines, FL. We were greeted by Mitchell Gross. I was expecting the usual pressure sales pitch which has happened to us in the past. To my surprise he asked me what made me come to Auto Nation and after I explained about my back his main concern was to try any and all cars to see what was the most comfortable for me before we would even talk price , style, color etc... We took several cars out and went over the speed bumps. It was hot out that day. He placed us in a car and while running the air conditioner he ran back and forth getting keys for me to test other cars. He was down to earth, not pushy but concerned for my well being. I told him he was the first dealership we visited and I wanted to visit Toyota to compare cars and pricing. I was shocked when he said he understood and would be here if I needed anything else. I was expecting the pressure that I encountered with previous car searching. As we talked more and more and exchanged stories of family and new York he grew on us and the end result of this very long story is, we got a 2015 Jeep Cherokee Sport. Thank you Mitch for the great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great first car buying experience

By stephen.diaz.3939 on 10/4/2014 at 2:28 PM. Helped by Matthew Vinson.

My first time buying a car at a dealership and I was extremely pleased with the Purchase. Matthew Vinson was a spectacular salesman with great product knowledge. I Definitely recommend this place to everyone

I would recommend this dealer.

Overall Rating

3.8  

3   Customer Service
4   Friendliness
3   Overall Experience
5   Price

Great Car - OK Service

By ceeloceelo on 6/24/2014 at 10:04 PM. Helped by Salesman Matthew & his Manager Tommy.

I met Matthew and after heavy contemplating, being that I was only there for an inquiry; I ended up purchasing the 2014 Dodge Charger at a great price/deal. Matthew was very friendly. Although, I rated my overall experience and Matthew's customer service as ok because I think he was overwhelmed with getting even more sales, his attention was swayed. He didn't follow-up, but he did give me his direct line and I was able to contact him directly in order to complete my deal (i.e., window tints). I had to contact his manager Tommy only once and my needs were met eventually. Both gentlemen were pleasant and knowledgeable. I am now completely happy and I would still recommend this establishment to whom ever I meet since they had also taken care of the maintenance on the Dodge Charger that I traded in as well.

I would recommend this dealer.