Dealer 2-Year Rating

Overall Rating

3 / 5
Customer Service
3  
Friendliness
3  
Overall Experience
3  
Price
3.7  
Quality of Work
3.7  
Service
1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Car Buying Experience!!!

By Lisa Herring on 8/9/2019 at 9:17 PM. Helped by Ricky Jessup & Johnny Marquez.

Ricky Jessup was awesome and made the car buying experience so easy and stress free! He quickly responded and is very knowledgeable! I will definitely refer Ricky & Auto Nation to all my friends & family!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership

By RubyRed on 11/11/2018 at 4:37 AM. Helped by Mike Halasa, Kim Harris.

We came in to get a recall done on our mustang we strolled through the used cars and found a Fusion that we liked. Wifes Mustang came from this dealership back in 2006 when it was Texan Ford. So ours was 12 years old 177000 miles. It was time. Our sales person Mike Halasa was awesome. He was not the pushy salesman that we have had in the past at other dealerships. He made it a awesome time. He found some trim pieces broken and is having them replaced along with window tint. Now our finance person Kim Harris was the best. Made signing the papers fun. Very helpful and very good at her job explaining all the warranties and all other questions. She gave me a nickname as serial trader since I have had the 5 new cars since my wife has had one. She had me laughing and enjoying our time. This is how car buying should be. Got our payments where we wanted. AWESOME DEALERSHIP!!!!!!! As we were about to leave the check engine light came on. No worries they said. Put us in a loaner until it can get fixed. Very impressed how we were treated. Thank you Autonation Ford Arlington

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

HORRIBLE CUSTOMER SERVICE!

By LANAE on 8/1/2018 at 3:49 PM. Helped by PAUL BARNUM.

HORRIBLE CUSTOMER SERVICE! I just called to schedule an appointment and the guy asked me if I was a customer there. I said yes and he asked for my phone number. I then said I wasn't sure if I had been there before and he cut me off and said "I need your phone number...I need your phone number ma'am!" I immediately told him that was not a good way to start earning my business and asked to speak with his supervisor! He hung up on me. I called back and a guy named Paul Barnum answered and defended him..for all I know it could have been Paul I spoke with the first time...but I won't be going there for service!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible

By chris on 2/1/2018 at 7:08 PM. Helped by Grant Stautzenberger.

I attempted to buy a truck here, the sales guy tried to argue with me and tell me a rear locker was the same as 4x4. Then they offered me an insulting price for my trade well below what other dealers had offered. When I asked for my key so I could leave the salesman left and came back with a manager and no key like they were holding me hostage, Would NOT recommend.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We have never had better service from a dealership. Excell

By Notyourbusiness on 9/26/2017 at 11:39 AM. Helped by Peggy Chaney.

Excellent service. They ordered our part on Tuesday and when we took it back on Saturday it was installed in less than 30 minutes. Great service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Treated me like family

By Craig Keas on 2/7/2017 at 12:10 AM. Helped by Steve Belcher.

I was torn between two dealerships, but Steve Belcher helped me find the perfect car for my lifestyle. The dealership staff treated me very well and can help you find what you want within your budget.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Maintenance Check up and recall work.

By Steve on 1/18/2017 at 3:10 PM. Helped by Dawn Robinson.

Great experience at the Ford dealership service department in Arlington. Very efficient and thorough with covering our service needs and getting it done within the timeline requested. Everyone there was very professional in their assistance. This the kind of service at a dealership that you continue with. Great job everyone.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Excellent Customer Service

By Jones0228 on 1/2/2017 at 10:14 PM. Helped by Stephen Belcher.

Stephen was friendly helpful and kind during my car purchase. I was very concerned for my 1st time and without my hubby but everyone was extremely nice.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Buying experience I've had!!!

By Tancild on 12/1/2016 at 9:35 PM. Helped by Stephen Belcher, Robert Howard.

Steve Belcher was very personable. He listened to what I wanted and made did what he could to meet those needs. Robert did a great job securing my loan and getting me a payment I was comfortable with as well as all the add ons for a worry free next few years. My car buying experience here was wonderful.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

No response, help, or service After the Sale.....

By raymond83 on 11/22/2016 at 7:25 PM. Helped by Mahmoud, Mohammed, David Carpenter.

Canceled GAP & Tire & Wheel due to totaled 2016 Mustang originally through SafeGuard (which don't buy any of the products...super headache with claims and cancellations) on 09/30/16. It is now approaching 2 months later and almost 11/30/16. My loan funded to pay for these items in 72 hours when I bought the car....but I cant seem to get a refund check after I bought the car approx. two months later....GAP company says canceled out and to pick up at dealer....Dealer claims they have no check....Now wont even respond.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Service Depatment

By C. Meadows on 12/12/2015 at 6:56 PM. Helped by Don and some woman in service.

I have previously used this dealership for the maintenance on my 2014 Ford Fusion with no problems. However today's (12/12) service and attitude eradicated all of my previous experiences. From the time I entered the service department, I felt like "who let you in and why". I needed an oil change and rotation and a previous check engine light researched. I didn't think that I needed the engine code reviewed as the light had gone off but after speaking to Grand Prairie Ford they said to still have it looked at as the computer system would still retain the code and I am close to my 36K mileage. I knew that the service would take a long time and brought in a book to wait. I have a maintenance warranty through MPP and was told by the woman working the service desk after being there for over an hour that they were closed and I would have to pay for the oil change. That sounded so strange to me as I brought my car in previously on Saturday's (even later than the current time of 11:45) and never had this issue. The woman became IRATE that I would challenge this assertion of them being closed. I called GPF and asked them and the service rep provided the phone number and stated that she had just gotten off the phone with them 5 minutes previously and that they did not close until 3PM. I took down the number for a live rep and the automated service they could use if this location actually sold MPP warranties. I returned to the counter and stated that I called GPF and got the number and they had just gotten off the phone with them. She proceeded to get defensive and say "who is THEY". I also said that she provided this automated number that can be used if they sold the warranty. Again she huffed "we dont sell them" and tried to call them again. As I am watching I am saying to my self "why is she punching in all these numbers". At this point, i am finished as I don't stay places where I am treated in such a manner and asked that they just pull my car so I can go. She has someone pull the car around and then I proceed to call MPP myself from my cell phone. I was talking to a live rep within 30 seconds after selecting options #1 and #2. But it doesn't stop there.... I then proceed to talk to the service manager who also had the demeanor of "xxx does she want" written all over his face. He proceeds to call MPP in the same manner that I did and immediately gets a rep on the phone to confirm coverage. Then this *** wants me to wait an additional 1-1.5 hours for an oil change. I just left. I will now take my car back to GPF for service. Their service reps tried to assist me with getting my service completed at ANOTHER Ford place whereas the people at AutoNation treated me like I dared to cross their threshold and expect quality service and respect.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buy with Greg P.

By jasper2013 on 9/3/2015 at 10:30 PM. Helped by Greg Plechus, Chad.

I was able to work quickly and efficiently with Greg on my 2016 Fusion purchase. He was efficient and thorough (rare combo) and made it possible for me to take advantage of their great prices while passing through for business. Greg had everything ready to go when I got there and really went above and beyond. I was referred by a co-worker who has purchased 3 cars from Greg and his son, I can see why he keeps coming back.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
4   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dead Battery in new car

By Lauri C on 7/30/2015 at 2:57 PM. Helped by Service Dept.

I got to this dealer at 6:30 with a dead battery in my new Mustang GT. They replaced free, no hassles and very quickly. I was out by 7pm. Very impressed and appreciative of their fantastic service.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Needed Oil Change and Recall done

By chundra on 5/24/2015 at 12:37 PM. Helped by serviceman cant remember name.

Where do I begin, from the Management of Used Sales Dept, to the Finance Dept to the Service Dept poor service is what I received. I will never set foot on Autonation Arlington as long as I live nor will any of my family members. Autonation Arlington aren't trustworthy bottom line. I suggest future customers do your homework and research before buying if not you've been warned

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Don on 5/9/2015 at 4:57 PM. Helped by Susan Ragsdale.

Susan was a great advisor she helped me find out that I had purchased a maintenance package from Grand Praire Ford and they didn't give when I had maintenance done. She is top notch when coming to treating customers well. This is why my next vehicle purchase will be from here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Service!!!!

By Joe on 5/8/2015 at 9:07 PM. Helped by Susan Ragsdale.

I brought my F250 in for service and I was very pleased to see women working on the QuickLane! Susan was very pleasant and I will return. Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Like Family

By jhonesto on 5/7/2015 at 3:02 PM. Helped by Susan Ragsdale.

I came in because I needed tires. Susan Ragsdale was my service advisor and treated me like her own family. She helped me to get the best price since they price match their tires. The service was extremely fast and I would defiantly go back just to see Susan!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By Ashley on 5/6/2015 at 1:16 AM. Helped by Quick lane.

Took my car in for oil change and routine maintenance and had great service! I was in and out faster than I was told it would take. They even washed my car!!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

WOUD NOT BUY HERE

By MAS on 4/7/2015 at 8:05 PM. Helped by PAUL ANDERSON AND AKIM MCBROOM.

I WENT TO TEST DRIVE A FORD FUSION. I WAS GREETED BY A GENTLMAN NAMED AKIM. HE WAS VERY NICE AND TOOK ME TO MEET PAUL A, WHO I HAD RECIEVED AN EMAIL FROM FROM MY INTERNET SEARCHES. PAUL ASKED ME 3 TIMES IF I WANTED TO LOOK AT THE FORD FUSION ENERGY I KEPT TELLING HIM NO. THEN HE SAID WHY WOULD YOU NOT WANT 100 MGG? RUDE....(BECAUSE I WANT A FORD FUSION) AKIM TOOK ME ON THE TEST DRIVE AND WAS VERY NICE. WE CAME BACK AND AT ONE POINT I ASKED PAUL IF THE CAR WENT PAST 80 MPH (I HAD SEEN SOMETHING ON A VIDEO WAS NOT SURE OF) HE RESPONDED WITH WHY DO YOU WANT TO SPEED. AGAIN RUDE....(I FOUND OUT FROM ANOTHER DEALER THAT YOU CAN CONTROL THE SPEED TO NOT GO PAST 80 AS A FEATURE FOR THE MY KEY). HE GAVE ME A QUOTE WHICH WAS HIGHER THAN THE INTERNET PRICE. HE SAID HE WAS GOING TO CALL ME BACK AND HE NEVER DID. NEEDLESS TO SAY I WENT TO ANOTHER DEALERSHIP AND WAS GIVEN AWESOME CUSTOMER SERVICE AND PRICE. I BOUGHT SOMEONE ELSE....

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

John New vehicle buying expereince

By JohnBain47 on 4/6/2015 at 4:32 AM. Helped by Ricky Jessup Brad Whittaker.

Well i bought a new 2014 F150 and they were really nice until they get you to buy and then you are swept under the carpet i had a problem with window tint and bedliner they said take it to car toys they didnt even do the work the comment was oh your free window tint and your free bedliner that just went over my head and then finance said why do you want to trade its none of their business

I would not recommend this dealer.