Dealer 2-Year Rating

Overall Rating

2.5 / 5
Customer Service
2.5  
Friendliness
2.8  
Overall Experience
2.1  
Price
2.5  
Quality of Work
2.6  
Service
1.4  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Rude can't be bothered service center, extremely poor custom

By Jolly on 9/25/2017 at 2:34 PM. Helped by Ann.

I am one of the unfortunate owners of a 2011 Ford Fiesta. After the first year of ownership as the clutch system built into the shifting mechanism of the automatic transmission started giving me problems I took it in for service. Was treated like they had no idea what I was talking about and they would check the car out, adjust the clutch and say nothing really was wrong. Over a course of 1.5 years this went on almost every 90 days until they finally admitted there was a recall on the clutch system but it has to go totally out before they can replace it, and there are so many there is usually a 6 month wait but the car would still be drivable. Finally this was replaced. Now the car is six years old and air conditioning system is problematic. I take in for service and the young girl Ann had to be interrupted from the man (employee) sitting in her booth so I could get help. She was rude and could of cared less about helping me. The quote given to me 3 days later was for almost 4 times more than it should have been. I told them not to fix it and I would be in to get the car. When I arrived the woman taking payments had me fill out a 4 question rating. I asked her if this was for when I first took the car in or for now? She said oh for when you brought the car in to us. I answered all (4) as poor. And yes I was charged $100 just to be told my cooling fan was out. Back to the woman taking my payment. She hands me keys to a car and I told her they were not my keys. She said yes they are, I said well not unless you put them on a new key fob because this is not the key I brought in. She says well I think they are. I said ok well could you point me to the car they will start because if it is better than the piece of junk I am driving now I will be happy to take it. She then says just a minute. About 3 minutes late she comes back with my key and says here. I said ok could you point me in the direction of my car. She says it is outside behind that wall. I go outside walk up one side of the service lot and down the other and no car. I go back in and said you are going to have to come point my car out as it is not out there. She is obviously put out by having to come outside and as she steps outside and a man is walking by, she says his name and tells him to go find this lady's car and walks off. This man literally holds my key fob in the air and begins clicking the button. I do not have an alarm so he is obviously listening for lock click. He literally does this for over 5 minutes and the car winds up in the very back of the service lot behind a gated area, no where near where the woman had me looking. Seriously I will never come to this place for anything. If I am stupid enough to ever buy a ford again it will not be from the Burleson dealership. I will go somewhere that values their customers whether it is sales or service. You have lied to me from the beginning of my experience with you, knowing full well the car was a big problem child and now involved in a huge class action lawsuit. Honesty and kindness would of went a long ways with keeping me as a customer. Where you find your help out and your screening policy of hiring them leaves a lot to be desired. This customer will not be giving any of their business to you again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought two Cars Over the phone, were ready and waiting

By Hans on 8/19/2017 at 2:47 PM. Helped by Robert Young.

Robert Young was a great salesman and the cars were ready and waiting upon arrival. Signed paperwork and left-great service, fast and friendly. No haggle or BS all was as promised! Would do business again!

I would recommend this dealer.

Overall Rating

1.8  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Tires

By DRMilliman on 8/8/2017 at 8:17 PM. Helped by Mike Wood.

Asked for a specific tire and was shown the exact tire on THEIR screen before purchasing. The tire ended up being the same brand but without the specs I had asked for. When asked why it did not come with the raised white lettering, they informed me that that tire did not come with raised white lettering. I should have made them take them all off but I was in a time crunch.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Made it happen!!

By Jack on 7/21/2017 at 12:02 AM. Helped by Melvin, Misty.

There are plenty dealerships in the metroplex, but none like Autonation Ford Burleson. I walked on the lot with "a deal" from another dealer , exploring options. I was met by Melvin and after explaining what I was looking for he immediately went to work. Though it took 24 hours with Misty's assistance and both of there diligent efforts,they made it happen. They went above and beyond shat I was looking for, from beginning to end!! Now I have a 2017 Fusion and the payments are less than what the other dealer qouted on the pre-owned vehicle they were proposing. Hurry and go see Melvin and Misty the will make it happen, no gimmicks, no lies, no run around!!!!!

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Quality of Work

Clueless

By Btx on 5/19/2017 at 11:22 PM. Helped by Anthony.

Called earlier in the day to see about a last minute alignment on my f250 which was pulling hard to the left before I left town for the weekend was told there was a 6:00 pm opening , with dis belief , I questioned that late of an appointment and was assured it was open for that late , showed up at 5:55 , and was told my assigned adviser had left early for the day and they had. No one to do the alignment at 6:00 on a Friday afternoon... I wouldn't have expected it , but they made the appointment , so I didn't look for anyone else..will never take another truck there for service......obviously one hand doesn't have a clue what the other one is doing

I would not recommend this dealer.

Overall Rating

1.7  

2   Friendliness
1   Overall Experience
2   Price

I feel ripped off, and lied to!

By pissed off guy on 5/3/2017 at 2:37 PM. Helped by Sales, Martin Lynch, Finance, Salvador Guzman, service, Joey.

When looking for a new truck, I found what I was looking for at AutoNation, Burleson on their website. I called to reserve the truck, and the salesman told me he had it held for me for 48 hrs. When I was preparing to go purchase it the next day, I called, and was told they had traded it to another dealership. I kept looking and another one just like the first came available so I called the manager and he said he personally put it on hold for me., When I got their their finance guy, Guzman, said he had secured financing for me, which I had requested. Then He started the hard sales pitch about buying an extended warranty, which I repeatedly said I didn't want. Then he tells me that he could get me the policy with out increasing my payment.. Magically he reduces the interest rate by a quarter of a percent. Some where in their advertising they pledge not to manipulat interest rates to sell aftermarket programs or other items to you. "THAT'S EXACTLY WHAT HE DID!' Fast forward one year and 11,000 miles later. I noticed bubbles under the window tint on two windows. I contacted service and was eventually told they couldn't warranty the claim because, of all things, they hadn't charged me for the tinting of the windows when I purchased the truck. The service guy was sincerely nice, but said it was out of his hand, the decision came from a "Misty Ivey". Obviously some xxxxx they put in a managerial position. I cannot believe that with all the complaints that's on file against AutoNation Ford, Burleson, that FORD allows them to represent the Ford Motor Corporation

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Disappointed, feel lied to.

By Steven on 3/26/2017 at 6:45 PM. Helped by Chris, sales Jonathan, finance.

First Chris "accidentally" sold us a a car with 300 miles on it instead of the one we looked at that had 13 his excuse was "it's the same car just a different VIN" well actually it's not because it has 300 miles that your people put on it driving it from Houston. Secondly we were sold the extended warranty which Jonathan repeatedly said "all you have to worry about is the gas." my wife tried several times to call the sales person to claim one of our 2 tanks of gas they offored to make up for selling us the wrong vehicle he never answered his phone and "never recieved" her messages he then said "you should have called my cell phone" and my wife said I did I still have your card. At that he looked surprised and said "I never recieved any messages.". Then while getting our plates we told them about the wiper blades that never worked properly and smeared and we were told that wearable items aren't covered under the warranty we purchased. We said that's not what we were told and asked to speak with someone. Jonathan came over in his sweet kind voice and said "Im sorry about the misunderstanding" and we told him what he said when he sold us the warranty and he admitted he says that but then he also said it doesn't cover wearable items. Well if it doesn't cover wearable items when we said "all we have to worry about is putting gas in the car" he should have told us yes and your wearable items like blah blah and blah not just simply yes. I feel we were mislead and taken advantage of considering this is our first time to purchase a new car.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dishonest salesmen

By Macoyt54 on 12/25/2016 at 12:54 PM. Helped by Jason, Ben.

This place is disgusting. After I had negotiated the price. They hand me some sheets to fill out and after I filled it out I realized the second sheet was for financing. I told them that I do not want their financing I was already pre approved by my bank for financing. I gave them my banker info for them to email it to her. Afterwards, the finance guy comes out the back with paperwork saying he contacted my bank and here's the paperwork. I ask him did he contacted my banker and he said yes. So I signed the paperwork and went to get my cashiers check for my deposit. That's when my banker informed me that she was not contacted and I would have been signing paperwork with them not the dealership. So I tried calling the finance guy Jason no answer. I called and spoke with Ben the manager and told him what happen which Ben was the one I told from the beginning I had my own financing(the manager). He said Jason will call me back and within 20 seconds he did. I 'm still at the bank at this time on speaker with my banker. I told Jason that he did not contacted my banker. He said you told me you wanted this bank financing and that's what I got you. I told him I handed you and card with my banker info on it and to email her the bill of sale. Jason then told me what's the big deal you wanted this bank financing and thats what you have. I replied that is not the point I gave you instructions as a customer for you to fulfill and you failed to do that and I then canceled the sale. Later Ben (the manager) called and said Jason told me what happened and he wanted to take over the sale and I can just deal with him to fix the issue. I told him no. He then said he would throw in a bedliner for the truck. I told him I'm not selling my self out for a bedliner I can get cheaper than they was going to do it for. Then Ben called me back about 2 hours later and said he told the GM what happened and they were going to knock off another 750. I doubt he told the GM. If so, he should have called me himself but that tells you about their customer service. I told him I will call him back tomorrow. Needless to say, I did not call back which they figured that out that the sale was over by then. Very unprofessional place and dishonest. I went to Five Star Ford in North Richland Hills and got a truck for 4K cheaper and a brand new 2106 verses a brand new 2015 they still had on their lot. This place was trying to sell me a brand new 2015 for more than a brand new 2016. F150 platinum by the way. Even though my credit was ran against my will. It was the best mistake they made for me. Thanks to Aaron Dias and Five Star Ford I am in a newer model truck for 4K cheaper. Stay away from this place and they will try to rip you off anyway possible. Their owner or GM haven't even claim their page on dealer reviews. That alone should tell about their pride,honesty, and customer service. But then again I would not claim this place if I was scamming customers of their hard earned money. 0 stars if i could.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Frustrated

By jillmick on 8/26/2016 at 11:34 PM. Helped by Mr.Green and Mr.Cross.

I would like to thank Mr.Cross and Mr.Green. I previously posted our disappointment with this dealership. That has not changed. These 2 fellows have gone out of there way to help. When I picked up our vehicle today Mr.Green was dealing with customers. They did not look happy. I feel like his hands are tied on many issues. I am overwhelmed by the lack of care put in by the General manager and the sales manager. By the way we still have not heard from Misty. I can't in good faith recommend this dealership. I do however really appreciate the 2 men I mentioned before.

I would not recommend this dealer.

Overall Rating

2.4  

3   Customer Service
3   Friendliness
1   Overall Experience
2   Price
3   Quality of Work

Disappointed with used car sales manager.

By Francisco Banda on 7/11/2016 at 2:47 PM. Helped by Robert Young.

Was not happy with the way i was spoken to by sales manager after i bought the truck concerning replacing my windshield. They replaced it but did not want to pay for windshield that was made for sensor. He was rude about it.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By Brittany on 4/26/2016 at 4:04 AM. Helped by Jonathan.

We recently purchased a truck from Jonathan at Autonation Burleson, and we could not have asked for a better experience! We were shown exactly the vehicles we were looking for, never felt pressured into a vehicle we didn't want or need, and we never felt that dreaded dealer "run around". We had our trade in appraised very quickly and received a fair offer. Everyone that we encountered from the sales staff to the financing department was extremely friendly and accommodating. I would highly recommend visiting this dealership!

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
2   Quality of Work

3 hours to hear we need to order the broke part

By Bryanjoe on 7/30/2015 at 1:47 AM. Helped by LONDON.

After my wife took our Explorer in for a repair. ..One month later..I called the service dept..Landon answered...I ask if the part for our car had come in...He checked and said yes it did...This was the first time they didn't call to let us know a part came in...So I asked Landon..why didn't someone call us? He said he didn't order the part. I expressed how disappointed I was with them again...And told him I thought there customer service was one of the worsed I have come across..Landon told me he knew they were not the best and assured me that there are dealerships worse than them...wow...Maybe that should be on the front window.... or at least a patch on there shirts..I would not buy another car from Autonation.

I would not recommend this dealer.

Overall Rating

2.3  

2   Customer Service
3   Friendliness
1   Overall Experience
3   Price

Silverado

By Unhappy on 5/31/2015 at 12:24 AM. Helped by Mike.

Bought a truck last week although the salesman was a nice guy the truck has a multitude of problems. It was a three hr process on top of that. Thanks alot.

I would not recommend this dealer.

Overall Rating

1.8  

2   Customer Service
3   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

They don't want to sale

By Keveng on 5/23/2015 at 10:24 PM. Helped by Never got a card to know name.

They have a used 08 ford expodition that was listed at 21,500. After talking to them about financing they said 9.99% interest is an ball park number. Got our bank to give us a 2%. We had a trade in and $18,000 cash. Came to $21,000 total. They wouldn't make a deal over $895 difference after TT&L. Last time I checked it was a sales job and buying a used car negotiations are part of the deal. Not there to sale cars. Why be open!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thomas Medford

By g35 owner on 5/1/2015 at 2:32 AM. Helped by Thomas Medford.

Everything I wanted I got. Excellent service. Thomas helped me in every step of the process and answered every question that I had. He found me the exact car that I have been looking for. He searched for the car that I wanted and exceeded my expectations. I have already recommended him to coworkers and friends who are looking for new vehicles. I have so many great things to say about my experience that I have people from out of town wanting to come up and work with Thomas on their next purchase.

I would recommend this dealer.

Overall Rating

2.6  

4   Customer Service
4   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

So I went in after seeing a used car that I'd been...

By jcienahouck on 1/10/2014 at 2:47 AM. Helped by Randy.

So I went in after seeing a used car that I'd been looking months for. After speaking to one salesperson by phone I was told the car was in "sale pending" status. I asked for the salesperson to ask the manager if that car was in fact sold or not. I was told he would get right back to me. Two days later and still no call, I saw the car had a discounted price. So I thought I'd try another salesperson. This time I spoke to Randy, who was more than helpful and really the only decent thing about this place. Upon a credit check I was shown paperwork showing the 2008 Honda Civic Si was worth $17k so the price I was getting was a steal!! Not only was that untrue ( Car booked for $13.5k in perfect condition) but they told me that they gave over 11k in trade. Seriously, if you've done your homework this place doesn't want you as a customer, they want someone who's willing to believe everything they say. No I didn't buy the car, my offer was a little low but why shouldn't I try to get the best deal I could? Oh well I can wait, plenty of cars I out there.

I would not recommend this dealer.

Overall Rating

2.0  

2   Customer Service
3   Friendliness
1   Overall Experience
2   Quality of Work

I made an appointment for 12:30 on a Saturday to get my...

By htrdce69 on 11/4/2013 at 8:02 PM. Helped by Service Manager, I don't remember his name.

I made an appointment for 12:30 on a Saturday to get my first oil changed and tires rotation on my Mazdaspeed 3 with 7500 miles. After waiting for 1.5 hours, I asked one of the service managers if it normally took this long to change oil and rotate tires. He said that he would check into it. About 15 minutes later he explained that the service ticket printed out that I needed my wheels rotated AND balanced and the technician was having difficulties getting my wheels balanced. He told me that they would get a more experienced technician to take care of it and get them all balanced. 45 minutes later, my car was finished. I always check for my wheel lock key before I leave whenever my wheels have been removed. This is a good practice since my key had not been returned to my vehicle. I go back in to once again speak to the service manager about this issue. He goes out to the shop and returns with my key. Explanation: "The technician must have forgotten to put it back in your car." I'm so angry at this point that I don't notice all the oil/grease smudge marks on my door, hood, and front bumper of my car until I get home. I had just spent $30 on a car wash the day before! I will NEVER go back to the Burleson Autonation service facility again. I have very little reason to feel confident that any service I was to have received was done correctly, so I may as well cancel the remainder of my service contract, get my refund, and do it myself as I always have.

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Mr. Maldonado's knowledge of ford is excellent,...

By juann69 on 7/1/2013 at 2:20 AM. Helped by clint maldonado.

Mr. Maldonado's knowledge of ford is excellent, answered all questions I had was excellent as a salesman and got me the greatest deal on my vehicle. My visit to autonation ford in burleson tx. Was pleasent and definitely returning for my daughters car purchase in the near future. My name is juan narvaez and proud owner of a taurus limited.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best vehicle purchasing experience I have had in a very...

By jdblack97 on 5/9/2013 at 8:29 PM. Helped by Clint Maldonado and Debbie Baxter.

Best vehicle purchasing experience I have had in a very long time. The staff was very friendly. Clint Maldonado and Debbie Baxter were great. They were both very helpful and friendly. Debbie was so personable, she was just a "real" people person, she made my day very enjoyable. Clint was very helpful as well, he showed me how to use all the electronics on my new truck. I would definitely return in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The salesman worked with my wife and she decided on a...

By kenforns on 5/8/2013 at 3:50 AM. Helped by Geoff Amble.

The salesman worked with my wife and she decided on a 2013 Ford Taurus SEL. I did some research and knew what I wanted to pay, after speaking with the salesman he talked with his sales manager and they not only met my request, they also added additional incentives that I didn't know where available. We agreed on a very good price and we purchased the car. The best part was that they had it all wrapped up and my wife leaving with her new car within 3 hours. Great Job! By the way my wife is really enjoying her new Taurus.

I would recommend this dealer.