Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.1  
Friendliness
4.3  
Overall Experience
4  
Price
4.4  
Quality of Work
4.1  
Service
2.5  

Dealer Reviews

Show:  

Overall Rating

4.0  

5   Customer Service
5   Friendliness
1   Overall Experience
4   Price
5   Quality of Work

SMOKE AND MIRROR'S AT ITS BEST : NOT THE SAME PLACE :

By Colt on 4/30/2018 at 12:28 AM. Helped by MANNY.........KELLY.............PATTI..........& THE NICE LOT PERSON HELPING MY FATHER.

WOW TO SAY THE LEAST. NOT UNHAPPY AT ALL WITH ANY SALES REP. , UNHAPPY ABOUT SLOPPY COMMUNICATION . WASTED TIME AND ENERGY THAT COULD HAVE BEEN USED HELPING FEED THE HOMELESS @ THE LOCAL SHELTER . DO NOT WANT TO LIST NAMES NOR WHAT TRANSPIRED , AS THAT IS PRIVATE. IF A CUSTOMER MAKES A SPECIAL REQUEST FOR SPECIAL NEEDS IT SHOULD HAPPEN ACCORDINGLY BY THE BOOK . I KNOW THIS PLACE VERY WELL. SINCE 1975-1976 , TO CURRENT. HAD BEEN RIDING AROUND FOR DAYS IN A LOANER WAITING TO TAKE DELIVERY OF BRAND NEW CAR. CALLED THE SUPPLIER TO ASK HOW THINGS WERE GOING. IDENTIFIED MYSELF AS GRANDSON OF CARDEALER WHO FOR YEARS , TRUSTED A SUPPLIER FOR THIER WORK . WAS TOLD THAT THERE WERE NO CURRENT OPEN ORDERS FOR MY MAKE AND MODEL . WENT IMMEDIATELY TO AUTONATION / BRYANT IRVIN ROAD ; AND SEEMS LIKE THEY FOUND A WAY TO USE SOMEONE ELSE AND POCKET SOME MORE OF OUR FAMILYS MONEY . ABSOLUTELY WAS IN MELTDOWN MODE WHEN THE BOTTOM DROPPED OUT OF THIS CARDEAL . IF YOU ORDER YOURSELF A DOUBLE CHEESEBURGER WITH NO MUSTARD.....THAT MEANS......NO....MUSTARD...! ! THESE FOLKS SPREAD MUSTARD ALL OVER MY CAR DEAL. I WILL SAY A GOOD THING ABOUT THE SERVICE DEPARTMENT...SUSAN LEE SURE KNOWS HER WAY AROUND A DIESEL ENGINE....MAYBE THEY CAN ELEVATE HER TO DEALERSHIP MANAGER...OUR FAMILY LOVES HOW SHE HAS HELPED US , MANY , MANY , TIMES.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Run Away Quickly

By Pissed off buyer on 4/18/2018 at 9:02 PM. Helped by Sales, finance, service.

I've been dealing with AutoNation for 6 weeks now. I went in with an approved application and it still took 7 hours to complete the sale, without getting my car cleaned. I bought a 2017 certified pre-owned which you would think would not have issues out the door, I was wrong. Trying to get them to address the issues was a nightmare. I finally had to go to their corporate headquarters to force them to address the issues. I picked up my car late at night so I didn't see the damage that was done to my car while it was in the shop. They only shrugged when I brought it up. Now finance, 6 weeks after the fact, is coming back to me requesting information. Once again, it's back to corporate headquarters I go because I'm sick to death of them not being able to manage their own business.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

ADVISOR SUSAN LEE AND MANAGER LARRY STINCE

By bells7179 on 1/23/2018 at 10:24 PM. Helped by SUSAN LEE AND LARRY STINCE.

The dealership and staff lack in committing a service experience worth returning. The advisor failed to call in and claim a extended warranty claim and told us it was a non covered item charging us over $2000.00 in repairs. After further research and a call into the extended warranty company myself, I find out that the repairs should have been covered. I did call to speak with the service manager with no resolution or explanation and the general manger and has not returned my phone call. DO NOT GO TO AUTONATION

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Christine Caselli made it easy

By Sean F. on 11/10/2017 at 4:00 AM. Helped by Christine Caselli.

She did a great job for us. Stress free process. Helped us thoroughly and took time to make sure we got in and out with ease.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Delivery of a car should happen when promised

By RichardB on 8/11/2017 at 5:43 PM. Helped by Chris Smith.

Bought a used Ford Excursion, paid cash- paid to have leather put in it- All of this was done at about 3 pm on Thursday, August 3rd, 2017. I was promised delivery of my vehicle on the following Wednesday, August 9th, 2017. C. Smith- the sales person lied through his teeth. I had to call on the way to the dealership on Wednesday to find out the Truck wasn't ready. I was told at that point by Mr. Smith it would be done Thursday by end of day... Long story short it wasn't... So Again Mr. Smith the Sales person at AutoNation Ford in Fort Worth assured me- "It'll be done by Friday, August 11th, 2017. Now I'm being told it won't be done until Monday, August 14th. THAT'S AN 11 DAY SALES PROCESS???? I will not ever do business with Mr. Smith or AutoNation again. Total disgrace to the car buying process.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Sales Team

By Michaelg on 7/19/2017 at 1:49 PM. Helped by Christine Caselli.

I love this dealership. My wife and I have purchased 2 vehicles from them this year! Their sales team and financing are great. In the past we have been a Chevy family and it has been so stressful and a terrible experience across the board. We are now a Ford Family with a New Expedition and F150. AutoNation Fort Worth is Fun, Professional and Accommodating. Go see Christine Caselli. She is great to work with and easy going. We never felt pushed into anything. She is a great Salesperson. Also, my wife has hated taking her vehicles in for service. She has always had bad experiences. She took her new Expedition in the AutoNation Fort Worth for its first service recently and went out of her way to let me know how great and nice they were. She set an appointment and was done in about an hour.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding car buying experience!!

By Loganchase on 7/17/2017 at 12:41 AM. Helped by Christine Caselli.

Kris the sales manager was awesome! He beat a competitors price significantly and helped to get me in the ride I wanted. Christine Caselli was a great sales both at the dealership and since I've had the vehicle. Very straight forward and helpful! I would absolutely buy here again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome used care sales manager

By carolyn6433 on 6/8/2017 at 9:04 PM. Helped by Collin.

So impressed with Collin the used car sales manager!!! Never thought the day would come that I could truely say I was impressed with a car dealership! He has gone above and beyond and wouldn't ever trust anyone like I have come to trust him. Truely cares about the customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent car-buying experience!

By htxemily on 5/8/2017 at 7:52 PM. Helped by Christine Caselli.

Christine helped me buy a new car and trade in my old one. Everyone was nice, helpful, and informative. All of my questions were answered, and I found exactly what I needed. I highly recommend their services!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superb experience-Thx You Christine!

By Elda C. on 4/22/2017 at 5:30 PM. Helped by Christine Caselli.

Christine Caselli is awesome & our buying experience was great.She gave us all the vehicle info up front, no tricks or no haggle. She answered our email, made an appt & 2 hours later I drove my new vehicle home. Easy & smooth sailing throughout the whole deal. Go see Christine, she's the BEST!!!

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Quality of Work

Failed/refused to repair bumper guard on 2015 Ford Explorer

By boxowner12 on 3/9/2017 at 3:42 PM. Helped by Larry Stence.

Service Center (and Manager) claimed there was no way to repair the portion of the bumper guard that continues to come loose and that it is caused by driving habit instead of manufacturing design. Our Explorer is still under Ford warranty. We will never buy another car from Ford AutoNation nor will we recommend it to any of our friends.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This is the place to go!

By Medrano.ruben on 2/16/2017 at 7:18 PM. Helped by Christine caselli.

They have a great staff. Process is quick . I recommend you ask for Christine caselli. She was friendly found me the car I wanted quickly and answered every question you can think of when purchasing a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ford Explorer

By atijerina on 12/31/2016 at 6:44 PM. Helped by Demetrius Oliphant.

Demetrius Oliphant was the guy who sold my family our car. What an amazing guy. I walked in he greeted my daughter and I, I told him what I was looking for. He said no problem, I can find what you need. And in no time he found it! It was not in the lot but he got it delivered within a day so that I can test drive it. He made all the paper work easy and didn't take up much of my time or my families time. We love our car. Demetrius will be someone I always recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you for everything!

By Jmart on 12/31/2016 at 4:10 PM. Helped by Stovall, Justin McLain, Gil McLain.

The staff at this dealership are awesome! They stayed on Christmas Eve to help us find the perfect truck. Mr. Stovall was a pleasure to work with. Mr. McLain made the finance fast and easy. The manager, Gil, made sure that we left happy. Thank you all!

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Positive internet experience.

By Nana on 1/1/2017 at 5:00 AM. Helped by Kristopher Stovall.

I would like to say this was one of the easiest buying experiences I have ever had. I would recommend Kristopher Stovall to anyone interested in buying a new auto. I was upfront about not wanting to be frequently and I would call when I was ready to talk seriously. Kris honored my wishes and after months we made the decision to purchase and glad I stayed with Kris.

I would recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quickest and easiest car deal I've had

By rinosaur on 12/31/2016 at 10:19 PM. Helped by David Aldred, Gary.

My experience at Autonation Mazda was just awesome. I got a very nice trade in appraisal online which they honored and their low cost CPO Mazda was also a no haggle price. David Aldred was an amazing 0 pressure sales guy who got me on an 8 mile test drive in all sorts of road conditions. I was in and out in 2 and half hours which is pretty amazing when buying a car. Gary the finance guy was a bit pushy on the extended warranties but that's the only con. Really recommend this place and David.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Expedition

By Matt V on 12/31/2016 at 1:51 PM. Helped by Kris Stovall.

Great experience with Kris. He was very helpful and I could tell he genuinely cared about my wife and I. I searched all over the metroplex and am very happy I ultimately decided to work with Kris.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Great buying experience

By chad123 on 12/30/2016 at 5:39 PM. Helped by Arlene Kress.

Arlene was fantastic to work with on our puchase. We worked on email and the phone since I was driving over four hours to get there. she had everything ready and it was the quickest I have ever made a purchase. Beautiful Car and a great price. Thank You

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always quick

By Bellebr549 on 12/28/2016 at 7:48 PM. Helped by Ramos, and a sweet cashier.

Every time I go in for service I take my lunch. I enjoy my lunch and the next thing I know my car is ready. Such a cheerful group of people.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5 Star Service

By Islandboi671 on 12/24/2016 at 5:46 PM. Helped by Christie.

From the first conversation with Christine to selecting the right vehicle online and to arriving at the dealership, Christine has been amazing. The process of buying a vehicle was stress and worry free. Really felt like i was talking to a friend, rather than a sales person. She really made sure i was happy and well taken cared of. If you are in the market of purchasing a vehile, please come down and speak to Christine.

I would recommend this dealer.