Dealer 2-Year Rating

Overall Rating

1.6 / 5
Customer Service
1.5  
Friendliness
2.1  
Overall Experience
1.5  
Price
1.7  
Quality of Work
1.8  
Service
1.5  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Overall Experience

They will rip you off

By 03fastmach1 on 7/29/2019 at 8:46 PM. Helped by Steven Medsger.

Be careful, they charged me for options they did not install on the vehicle passing them off as pre-installed and that since they were already installed I had to pay for them. I brought this to their attention that these options were not installed and they told me they would return my money then went silent and now no none knows what is going on.

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
2   Overall Experience
2   Price
2   Quality of Work

Sales are great, but Service Dept is terrible

By kjs on 7/7/2019 at 3:44 PM. Helped by Have not gotten anyone..

I bought a 2019 Mustang a year ago. I have had my car in, appointments both times. I waited 5.5 hrs the first time and 3.5hrs the next...it was only an oil change and tire rotation. The second time they did give me a discount for inconvenience. Now I have 3 warranty issues and do not even get a call back to set up and loaner and time to bring it in for service. One of the issues is with the traction control taking over and shooting me across a lane, thank God no one was there...what happened to safety is Job 1, Ford? Definitely looking for a new service department.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ask for Cameron Thomas

By Karen A. on 5/10/2019 at 4:35 PM. Helped by Cameron Thomas Sales, Gaston Gomez CFS Manager.

Excellent customer service!! Fast and friendly service!! Ask for Cameron Thomas, very nice and made sure that we got what we were looking for. He didn't too long and was very thorough

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Sales Department Just wanted to voice my total diss

By Jimmy Wilfong on 3/7/2019 at 3:59 AM. Helped by John Wilson, Hugo, & Richard (front desk mgr).

Just wanted to voice my total dissatisfaction with this dealership. Showed up looking to buy a new 2019 F250 Saturday February 16th was told the one I wanted would be there either Monday or Tuesday the following week. I signed a contract and handed over a 28K check to Hugo. I called the salesman John Wilson Monday at 11:59am and he informed me then that the truck I was supposed to get was sold. Needless to say I was upset that I had to initiate the call. I showed up at the dealership Monday and asked to talk to a manger, I got Richard who looked for another truck and said he could get it soon. After several calls and text this one was sold also. The third and final attempt was when both John and Richard found one in Georgia. This one would arrive in five working days due to having to send a driver. Well I found out Friday that this one had extensive damage to it. I have purchased vehicles from your dealership in the past but after this I can promise you I will never buy another from you nor will I recommend anyone to you. Really sucks that I have to give you a single star, you deserve NONE!!!!

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Trash Service department

By Vysuals on 3/2/2019 at 12:54 AM. Helped by Ginger.

Lazy, incompetent xxxxxxxx who basically screwed me so they could get home 15 minutes early and wasted me entire night. My car was there for something that has a recall and the next day they called me at 4:40pm (Service closes at 7pm) to tell me it would be done in about an hour and a half, I wait for 2 hours only to have no call, try to call them and have one person say they were transferring me to the person handling my case, they hang up on me, I call back 3 times only to have it ring forever, have to call and press 2 for the used car section so I could have them transfer me, and it goes to voicemail saying they're closed. Unbelievably horrific customer service, would never ever return or recommend.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Scammers

By ForThePeople on 2/26/2019 at 2:16 PM. Helped by Yasser, Jorge Rodriguez.

Signed for a mustang without the full down payment and they gave us a month to come up with the 2,900 for the 3,900 down payment cause I already gave 1,000. 2 weeks go by and they called me tell me I needed to bring the car back because I wasn’t approved because I didn’t make enough to afford the car which is understandable, so my boyfriend ran hit credit because he make more so we can keep the car. But the guy said “if bank don’t except it we don’t get paid”. So they told us to come back the next day but, we didn’t because my boyfriend got off work late so we went Saturday. Friday we discussed getting something cheaper so we financed a cheaper car. And was approved with documents to prove that we were. So that Saturday we got the new car and tried to take the Ford back but the finance guy (after about 10mins., pretty sure he was figuring out what to say) said, “you signed for it so it’s yours”! WE WERE NEVER APPROVED FOR THE CAR! We called the back we weren’t approved for and they said they sent the contract back, but Jorge Rodriguez said that we got a “Special Managers approval 😑! He lied! He’s been buying time or thinking we would leave it alone but not us. There’s xxxxxxxx and will take you for whatever your worth. Even though we signed the contract we went approved for the loan so there’s no deal between the Buyer and Seller and you should receive you down payment back because there is no deal, it’s just a piece of paper with your signature on it! But theytook our down payment and said it’s already been cashed so we’re currently fighting for it back and won’t stop till we get it. Use this true story as an example

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience
1   Price

Bogus pricing structure

By chuck2541 on 5/12/2018 at 6:03 PM. Helped by Burton.

Dealt on a truck listed for $35973. Dealer would not sell for $35973, wanted to add $750 for financing even though the pricing structure clearly did not require that additional cost when paying cash.. When questioned the dealer just stated that was how the truck was priced. Heartily recommend customers avoid this dealership. Perhaps the most dishonest dealer I've seen in 37 years of buying.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Do NOT ask for Juan Barrow

By JenniferRamirez on 4/4/2018 at 10:41 PM. Helped by Juan Barrow, Calvin finance manager.

We went here with an already APPROVED loan from Bank of America. We were approved for 16900 but the vehicle was 20000. We had money to pay the difference and thought it would be an easy transaction. However our sales rep JUAN BARROW Insisted that we had to go to Bank of America to pay the difference. We didn’t understand why we were going there but we went because he was insisting. When we got to Bank of America they didn’t know what we were there for, WE didn’t know what we were there for and we called juan and HE didn’t know what we were there for. So we came back to the dealership and when we got back and told him we got nothing resolved there because they don’t have on site vehicle loan officers he again INSISTED that we were supposed to pay Bank of America the difference. My usband was already LATE for work! We explained to him again that we were already approved and willing to pay the rest as a down payment. At this point 3 hours of our time was already wasted so we decided to talk to the finance manager CALVIN and he explained to JUAN that all he needs from us was the approved loan document proof and that we would be good. That was at 4:00 pm. Then finally at 5 pm after waiting in a cold waiting room we were brought in by finance to finish up. A complete waste of time. JUAN completely disappeared and didn’t apologize. Calvin didn’t apologize as a manager. We end up buying the car because we really need a car and liked the one they had. But if I could’ve went else where and saved my time and headache and my husbands work time I WOULDVE! PLEASE AVOID GOING THERE

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

The WORST dealership we have ever dealt with!

By Tuesday on 2/1/2018 at 3:39 PM. Helped by Xavier, Ryan, Tina.

I'll start with how they quote you a price and then once you agree add many unnecessary fees into the paperwork to drive the price up. The rudest salespeople and managers I've ever seen. We were lied to and told some of the fees would be removed and that we would be able to handle our own paperwork for our title. Had my husband fly to Houston to get the vehicle and once he did and we then called to follow up about paperwork for our title and what we werw previously told, now suddenly we were misinformed and were lying about what was told to us and are being treated horribly after purchasing a 70k vehicle from them. I plan on filing a complaint with bbb, this company shouldn't even be in business with the type of practices they have.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible customer service

By Spencer on 1/31/2018 at 12:49 AM. Helped by Andrea Resendez.

Terrible customer service. Brought a use 2007 Maxim Nissan July 26,2017.Found out when I drove the car home the brake was bad. Now 5 month later it got a oil leak and all type of things wrong.How did this vehicle pass inspection or did it get one? Now I find out the Vehicle Protection Plan that I paid $2000 for don’t hardly cover anything.I would recommend to anybody avoid this dealership AutoNation Ford 12237 Gulf Freeway,Houston,TX 77034 at all cost.Regards,Clarence Spencer.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

HORRIBLE DEALERSHIP

By Celia on 7/20/2017 at 8:34 PM. Helped by Johnny Navarro, Logan Justice.

Purchased a 2013 Scion tC. 3 months later transmission fails. Took to two mechanics and both informed the transmission lines and hoses were damaged. They sold me a faulty car and REFUSED TO ACCEPT LIABLITY FOR IT. I WILL NEVER DO BUSINESS WITH ANY AUTONATION DEALER AGAIN.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience
1   Price

Bait and switch is the name of the game here!

By JackLucas on 5/26/2017 at 12:59 AM. Helped by Rosa.

I saw a truck on their internet site. The price was good so I went down to buy it. Once I got there they changed the price and add $ 600 worth of "dealer addons" like $ 300 for plastic strips on the door edges. I don't like being scammed and I figured they would try and screw me on the price where else was I going to get the shaft before they finished with me. Stay away from this place you won't get an honest deal!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Center

By cmcl1805 on 2/3/2017 at 8:51 AM. Helped by Ismael Sanchez.

Vehicle was clean, detailed and ready for me when I arrived at dealership. Inside of vehicle was immaculately cleaned, tires and rims were in great shape. Gas tank was filled to full capacity before I bought the car.

I would recommend this dealer.

Overall Rating

1.8  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Never again

By Ckhris on 12/31/2016 at 2:50 AM. Helped by Jerod Johnson.

Great service department, terrible sales staff. Ashame this dealer has to try to scam people like this. I will never goto this place for a new car again.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Service Dept.

By RK on 7/22/2016 at 2:04 AM. Helped by Josh, Raymon.

Worst Dept. Wrong choice to buy the vehicle from this dealer. If you leave message to service manager or advisor no one return the call.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price
1   Quality of Work

Worst Service department

By Danny61716 on 6/17/2016 at 7:21 PM. Helped by Steve Miller.

Service writer continuously lied about when truck would be ready. Kept truck from Monday through Friday for tuneup and driveshaft lube. I've never experienced so much dishonesty. After buying three trucks, I'm done with them, and my family and friends will know what happened. Steve Miller was the service writer. He needs to find another line of business where he doesn't feel it necessary to be dishonest. I don't trust anyone here now.

I would not recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

car serviced

By jamayne25 on 7/22/2014 at 11:11 PM. Helped by R.Glenn.

Two thumbs up on the service of my vehicle. The salesman I dealt with was knowledgeable of the ford product & willing to demonstrate every aspect of the vehicle.

I would recommend this dealer.

Overall Rating

1.0  

1   Price

shitty service.

By pissedcustomer101 on 7/2/2014 at 6:51 PM. Helped by hiedi crump.

I bought my 2012 Ford Feista at autonation Ford, gulf freeway. 2 years later my passenger rear latch breaks, so I bring it to the dealership, considering it is still under warranty, after keeping it all day, and not calling me, and when I call I get the run around. Eventually I go up there for them to tell me it will be two weeks for a dang part! They bungee cord my door shut and tell me it's safe to drive, but the paper work says it is NOT safe to drive due to the back door possibly opening. Well here it is, 2 WEEKS LATER. all of a sudden they need another 21 days to get the latch. Worst service ever, I stay on hold for 45 minutes at a time, never get who im calling and I've been hung up on. They need to restock on their asst service managers ASAP !!!

I would not recommend this dealer.

Overall Rating

2.2  

3   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bought a used diesel truck about six months ago from this...

By speedracer4b on 7/16/2013 at 9:25 PM. Helped by service manager.

Bought a used diesel truck about six months ago from this dealership, bought the warranty also to make sure I was covered. Well check engine light came on no worries because I have a warranty right? WRONG brought it in and got a phone call saying I needed a trans flush, my radiator was busted, needed new brakes, shocks for the suspension, and more. The best part the sensor wasn't covered under warranty!. Let me give you some background on the truck is has around 100 thousand miles on it and since I bought it I have only driven it maybe once or twice a week to work and back since I have a work vehicle. So didn't put a lot of miles on the thing, o and I just replaced the brakes, and did the transmission flush about a month before I brought it to the dealership. I had a prior bad experience with my old dealership so I checked my truck top to bottom and took pictures before I brought it in for service so I know my radiator wasn't busted plus I would have noticed it leaking in my garage. Looks like they are just trying to make a buck, will never go back!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Very helpful, out everything out of the way just to make...

By Edgar De La Cruz on 6/11/2013 at 2:31 AM. Helped by Javier Balderas.

Very helpful, out everything out of the way just to make a satisfactory deal. Had a great time at the dealership, wish to visit again for another vehicle.

I would recommend this dealer.