Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.3  
Friendliness
4.4  
Overall Experience
4.3  
Price
4.3  
Quality of Work
4.6  
Service
1.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Buying Experience Ever!

By Hilwen on 1/15/2019 at 2:35 AM. Helped by Melvin and Diana.

I have been in the market for a new pick up truck, unlike most men, my wife was searching online shopping for me. She came across the exact truck that I was looking for in the exact color, for the price that I wanted to spend. It was a Sunday evening and my wife put in my information for someone to contact me about the availability of the vehicle. Within the hour, on that same Sunday night, (I didn’t even think they were open) Melvin Lomack sent an email and followed up with a phone call. Long story short, Monday morning my wife and I drove out there to test drive the vehicle, and within an hour and a half I purchased my new pick up truck with the transaction finished. Diana and Melvin are excellent sales reps. A really pleasant experience, they eliminated the Dread of car buying! I highly recommend AutoNation Ford in Marietta Georgia and equally recommend Diana and Melvin and Matthew in the finance department made the entire experience quick and pleasant.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and easy

By Chris Perales D. on 1/7/2019 at 8:31 PM. Helped by Mohammed.

I needed a new car to replace my old one to daily drive from home to work. The process was fast and easy, I was satisfied to drive home my new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pre-Owned To You, NEW To me!

By FamilyGuy2018 on 1/5/2019 at 8:30 PM. Helped by Melvin Lomax, Hal Ross.

For starters, my purchase process did not take SEVERAL HOURS like all of my past purchases. I purchased a Pre-Owned Passenger Van from Melvin And Was In and out within a Hour and a half, which is More than acceptable when purchasing a vehicle! He had the vehicle detailed so well it looked as it if were Brand New! Would definitely send family and friends to Melvin and AutoNation!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and easy!

By Mustang Convertible on 1/3/2019 at 8:14 PM. Helped by Melvin, Diana, Hal, Oscar, Matthew.

Our team at Autonation Ford was awesome! Led by Melvin and supported by Diana, Hal, and Oscar with Matthew in Finance. This was the best car buying experience I have ever had! Quick and easy! Carolyn Sussman Marietta, GA 2017 Mustang Convertible

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Car for college

By LDL67 on 1/2/2019 at 11:58 PM. Helped by Melvin Lomax.

My daughter’s car died and we needed to quickly find a replacement that will last her through college and beyond. I found one at Autonation online and requested availability info. I received a call from Melvin, a sales associate, within minutes offering to set up a test drive. When we arrived, Melvin greeted us at the door and had the car outside and ready to go. There were no hidden fees and the price was actually lower than was posted online. Through the entire purchase process, everyone at the dealership was pleasant and very helpful. I would recommend Melvin and Autonation highly to anyone in need of a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ford Mama

By AnjaneenP on 1/1/2019 at 9:06 PM. Helped by Megan smith, Oscar, Matthew, Hal.

I knew I wanted To upgarde my Ford Fusion after 2 years to an Edge. I knew exactly the type of Edge I wanted And Megan Smith found what I needed. She was on top of it every step of the way and with the help of Oscar dealing with the financial part they made my dream car come to life. The entire process was smooth and not stressful at all. Honestly I’ve never bought from Auto Nation before but everyone was so professional and nice. Hal made me laugh, and Matthew explained everything in detail for me while signing the paperwork. My Edge was brought in from cartesville and Megan made sure it was in perfect condition since it was new but noticed a few scratches on the back of the car and had it painted, detailed and also had my front windows tinted for me. I was Truly impressed by the attention to detail everyone has shown throughout this entire process. I’m definitely pleased with my purchase and would buy from AutoNation Ford in Marietta, I’m sold!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great truck buying experience.

By F150 on 12/31/2018 at 11:59 PM. Helped by Diana, Hal.

Diana went above and beyond in her service and performed her job very well. She was very helpful. Hal was great also. Highly recommended auto dealership and service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Spectacular buying experience and customer focus

By DrSPruitt on 12/30/2018 at 7:39 PM. Helped by Hal Ross, Mohammad Raees.

Hal Ross, sales manager, and Mohammad Raees, salesman, were incredible. Mohammad met us first and made us feel at home. He listened to our needs and introduced me to Hal. Hal is one of the most hands on managers I’ve experienced, and I’ve traded a lot of cars. He worked with us fairly and transparently to get us not one deal, but 3 by day’s end. My family and I will be back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Amazing experience!!

By Goligirlga on 12/19/2018 at 12:38 AM. Helped by Greg Collins, Eric Hardison.

So excited about my new wheels!! If you're in GA or within driving distance of Marietta GA, I HIGHLY recommend visiting the guys at Auto Nation Ford!!! Ask for Greg Collins or Eric Hardison -- they'll take excellent care of you!!! Love you guys!! Thanks SO MUCH for all your help!!!! You ROCK!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My salesman G.Collins&M.Johnson made my purchase wonderful

By LuvLocs on 12/13/2018 at 12:23 PM. Helped by Gregory Collins and Matthew Johnson both very professional, knowledgeable, patient,and welcoming experience setters. TOP 10 ?? EXPERIENCE FOR ME..

My salesman Gregory Collins and Matthew Johnson made my car purchase experience a absolute breeze and pleasure. He was very professional, knowledgeable and a TOP 10 🌟 salesman. They both made me feel very comfortable, welcomed and not rushed nor pressured for time or to purchase. They took their time and was very patient. A VERY GOOD CAR PURCHASE EXPERIENCE.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service after the sale

By CaryC on 12/7/2018 at 3:58 PM. Helped by Hal Ross, Greg Collins.

After the sale, does the dealer still take your calls? Respond to your questions? AutoNation Ford in Marietta, GA, does. Thank you Sales Manager Hal Ross for helping me with my title transfer to another state. It was a hassle, but you hung in there. Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant used car buying experience!

By CaryC on 11/27/2018 at 12:31 AM. Helped by Greg Collins in sales and Giorgio Ligeon did the paperwork..

After several horrifying used-car test drive experiences over the past few months, I was impressed by AutoNation, and my mechanics were impressed by the car’s good condition, despite high mileage. I bought it. AutoNation really does check its cars before marketing them, and they do everything to make sure the total buying experience is both friendly and professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience purchasing a vehicle

By Brandon22 on 9/10/2018 at 9:46 PM. Helped by Greg Collins.

Greg Collins was is the most patient sales person, I looked at so many cars and said yes this is it, then changed my mind, I don't really like that. Until finally I found the one. There was never any pressure all he said when I finally picked the one was "lets do this! Thank you Greg and Drew for all of your hard work. Jasmin

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Long-time customer: Ignored by Service Dept. Reps

By Disappointed Customer on 8/7/2018 at 6:57 PM. Helped by No names to give. No one bothered to assist me....

Took my car in today for the routine oil-change, and none of the three employees standing in the service corridor bothered to greet me, ask what I needed done, nor did they move previous cars forward in the services lane causing me and two others behind me to leave our cars parked in an intersection (there was enough lane space for three cars to move into the service bay!). Three employees standing the service area, talking to each other and doing nothing else! Went inside on my own to get a service rep. After telling the CSR at counter what I needed done, she told me to wait on a service rep. Only one available, and he was fairly disorganized - he was trying to process paperwork on a completed repair, and kept walking away to find out what to do with the paperwork. Still the three employees in the service area loitering around and no one tried to assist me. After 20 minutes of waiting to be helped, I decided to leave. Will go to local independent from now on. This used to be a good service center, but they just lost a nine-year customer relationship.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience

By Boscodog on 7/21/2018 at 6:11 PM. Helped by Shawn Brooks, Toby McKinnon.

The whole staff was friendly and helpful. They made the car buying experience easy! I would definitely recommend to anyone looking for a car. Appreciate the attention and service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great to deal with.

By JQ127 on 2/6/2018 at 10:08 PM. Helped by Gio,Harry,Vee.

Just bought a 2012 E350 through salesman Gio. Couldn't be happier. Took my old van in for repairs and happened to see this one on the lot. Used what I would have paid for repairs to the old one for a deposit on the 2012 and a day later drove it off the lot. Gio was very pleasant to deal with. Harry in finance was great too. Honestly it was fast and easy. I've had my other vans serviced here in years past and they've always done a great job. A bit pricey but the work is top notch and they've always been straight shooters with me. Everyone I dealt with at this place has been super nice. Thank you!

I would recommend this dealer.

Overall Rating

2.2  

2   Customer Service
3   Friendliness
2   Overall Experience
1   Price
3   Quality of Work

Service department

By dieseldavef250 on 11/30/2017 at 8:51 PM. Helped by service department.

Dropped off my vehicle (Diesel F250) for diagnostic, after 2 days there, they had my vehicle in the shop. Technician determined turbocharger needed to be tested out of the vehicle to determine if the turbo was indeed bad or could be serviced. They scanned my vehicle and tested it in under one hour. When I paid the bill I was charged for two hour labor even tough they did not work on my truck for two hours. Service manager told me that is standard charge diesel maintenance, even if they work on it for one hour they will charge you two hours. In my case they did not even give me a definitive diagnostic and/or total price for the fix since the turbo would have to come out. After the diagnostic I was told the money I paid for diagnostic would not go towards the fix the vehicle needed if I did decide to fix it there. I have never heard of the policy with any other dealership. I paid close to $300 and was on my way, very little will to make me content as a customer. On a second visit (I also own a 2012 Ford focus and Ford has a recall for the vehicle transmission). Drove vehicle in and was told it would be four, let me repeat, four weeks before they could even diagnose it to check and see if it would fall under the warranty/recall. I was told to wait four weeks and they would let me know. They did do a door lock actuator recall on the Focus while it was there, but not because they checked their system for all the recalls/ extended warranties and were proactive about having everything done. I actually had to call the service adviser and advise him that the door lock actuator also had issues and a recall. At least that was done in a reasonable time frame Service adviser was friendly but not a lot of help.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Very, Very Poor Service (Be Aware)

By dval1234 on 11/21/2017 at 8:14 PM. Helped by Service Manager.

I will never get my car serviced here again, not even for a simple oil change. I got my Evap Canister replaced at this location a few weeks ago and it costs me $500 (it would have cost me more if I did not price match their quoted price for the parts with http://www.fordautoparts.com- Yes, they will charge you 100% cost for parts even if its discounted on the Ford Part's website, don't let them play you). About a week later, I come back in because I needed an oil change and had also noticed my check engine light came on, which has never happened before. I was told it would cost $140 diagnostics fee just for them to tell me whats wrong with it, even though they just serviced my car the week before. I ended up going to Auto zone for a free test and sure enough I had a small leak in my Evap Canister. I came back in and brought the report to the service manager's attention. He told me I paid for parts and labor only, and that I didn't pay to ensure that the parts they replaced were in proper place or working properly (this thew me off guard and made me wonder why I even paid for their service to begin with). He said this was part of their business model and that he couldn't help me without paying a diagnostics fee. He still wasn't understanding or willing to go back and fix anything even though I told him what the issue was (which was related to the service they provided); not even after I already spent alot of money for them to get the job done correctly. I brought my car to this location to get it done professional and correctly, and yet, I am still disappointed about the horrible service. Not only do they halfway do the job, they also have very poor customer service. They do nothing exceptional to make sure you leave with a better experience. It would have been nice of them if they could have simply fixed the very small leak on my Evap Canister because I didn't have a leak prior to bringing it to them. They are very unfair! I wouldn't be surprised if they caused this leak themselves just to get me in their shop spending more money. Save yourself the stress and take your money somewhere else where you will be taken care of, valued as a customer and treated with the nothing less than great customer service. Ford Autonation on Cobb Parkway is not worth it, don't even think about it or regret it later.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic experience

By Natmpolak on 11/18/2017 at 12:28 PM. Helped by Greg Collins, Jeff Cohen.

I bought my first car recently at AutoNation Ford in Marietta. My family has entrusted this dealership in the purchase of many new Fords because of the outstanding Greg Collins and Jeff Cohen, who were very accomadating and helpful in the process. Buying a car for the first time can be pretty nerve wracking, but I was put to ease as soon as I got to AutoNation. I can't speak highly enough of Greg Collins and the experience I had buying my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Greg Collins Rocks

By Carolyn Polakowski on 11/18/2017 at 2:50 AM. Helped by Greg Collins.

I think this is the 6th or 7th car we have purchased under the guidance of Greg Collins. He feels like family to us. We have come to him in several modes: undecided...rushed...no money to put down...child attempting to be a first time car buyer and he has taken care of us with such honest care. We are a Ford family to begin with and he is a shining example that there are car dealerships with people there who actually think like they are in your shoes. When I crashed my first beloved Fusion (which LITERALLY saved my life so I knew I needed to buy another) Greg took care of everything and I just showed up and drove away. This is what happens when you establish a relationship with someone you trust. And what really hit me like a ton of bricks is that I rushed in there and found him personally wiping down the side boards when I walked in. A long time after I am pretty sure he should have been home with his family. He is just good people

I would recommend this dealer.