Dealer 2-Year Rating

Overall Rating

3.1 / 5
Customer Service
3.1  
Friendliness
3.1  
Overall Experience
3.1  
Price
3.5  
Quality of Work
3.1  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience buying used car!

By sue4mk on 8/1/2018 at 6:05 PM. Helped by Roger.

Stopped on a whim and ended up purchasing a beautiful Ford Explorer. Staff was incredibly helpful. Roger was knowledgeable and friendly and even stayed late to help us purchase our vehicle. We will definitely be back when we are ready to purchase again. Thanks Auto Nation!

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Very friendly and attentive

By Mer0401 on 5/22/2018 at 4:42 PM. Helped by Chandler.

I appreciate work Chandler put into finding a car for me. He was very friendly. He took time with me even though I was not buying a very expensive car. He stayed late and returned my text each time.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Was deceived

By Justin Julian on 10/25/2017 at 9:11 PM. Helped by Sales.

We had a lease and went to trade in for a new Mustang. 3 times we were told different things about our lease. Finally got feed up and went to Honda of Bay County. WOW they know how to treat a customer. Won't be back for another ford.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A long way from home with a car not running properly.

By Pops on 10/23/2017 at 2:43 PM. Helped by Matt-.

While traveling to Florida the car had a miss. When we got here I came back to the place we had visited years ago although it had changed hands the people working there were just as good the second time as the first. They treated me like family as before if I ever have a car problem while in Panama City this is where I will go. Thanks to all the people there.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dishonest Sales People that have Bogus Deals

By Tyler Small on 8/23/2017 at 3:59 AM. Helped by Chris the manager at used car lot.

Ok my husband and I went to visit the used car lot there and were we in for a surprise... The sales person we saw promised us that they would do a soft credit pull and it turns out it was a hard credit inquiry. After reporting this to the manager (Chris) he just shrugged it off to common practice. This sort of behavior is expected by many in car sales but still shouldn't be tolerated by the consumer. The manager was extremely rude and hung up in my husband's face for no reason. My husband was calm and collected the entire conversation and he made out like he was annoying him. He was on the phone for less than three minutes. They make bogus promises when it comes to things like checking your credit and being responsible people. Consumer beware!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Too busy for customers

By Wayne Andrus on 3/29/2017 at 8:43 PM. Helped by Mike peele Randy-New car sales mgr.

Over the past 7 days i have attempted to purchase an extended warranty plan from this dealership that i purchased a new F150 from. At the dealership i was directed to a Mike Peele and waited outside of his office for 30 minutes while he was with another customer before i had to leave. Later that day i called and left a message and did so the following day as well. on my third attempt i was put through and spoke to him and he said i would have to see him in person to purchase the extended warranty. i made an appointment for todays date and once again he was unavailable. I asked for the manager whos name is Randy and explained my unsuccessful attempts to see Mike Peele and he said I would have to wait and no one else could help me. While waiting i contacted Ford directly and purchased the extended warranty over the phone while waiting for my turn to try to do business with this dealership. I spoke with Randy again and told him What i did while waiting and he fussed at me comparing their dealership to a doctors office and that i should not be upset. because they cant guarantee appointment times and thanked me for not returning. Trust me the next time i need a $60 thousand dollar truck it wont be at this dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Supreme, top of the line customer service.

By H.H. Jones on 3/21/2017 at 10:42 PM. Helped by Butch, Sean.

Butch and Sean always provide exceptional customer service and go above and beyond. Although this is the first occasion in which I have worked with Sean he proved to me in a very short time that he is a very honest and caring individual and is truly concerned with his customers happiness. I have worked with Butch on several occasions as well and he has never let me down. You are lucky to have them in your service department.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Say No to Door Handle Repair

By Yaya850 on 1/27/2016 at 7:37 PM. Helped by Tracey.

Before shelling out over $500 on estimated service repairs on a "broken" door handle in my Ford at Autonation Ford of P.C., I decided to check out another option---a collision repair center. Lucky for me the entire guts of the door handle mechanism wasn't even broken...the cable had just popped loose. It took a collision guy 20 minutes to repair it for FREE. FYI: broken door handles are notorious in Fords (according to the collision guy, You Tube, and Google sites), but oddly, NO RECALLS yet issued. Glad I shopped around and saved my ton of money.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dawn in service, took Me under her wings! Thanks a lot!

By Bearcatsfan2316 on 4/9/2015 at 12:50 AM. Helped by Dawn in service department.

I was visiting in town, from Cincinnati, Ohio, and I really was thankful that yall were there. I had trouble with my AC and a recall on my 2012 Ford Focus transmission. I'm only 17, and Dawn was helping me every step of the way. She literally made me feel comfortable, and at ease. You guys also fixed my car, in a small window of time, which I really appreciate. Dawn in the Service department is awesome, and would definitely tell my friends to come here(if I lived here). Thanks Dawn and Ford for a great experience.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

We will never buy a car from this dealership again!

By mike.ecda on 12/5/2014 at 1:10 AM. Helped by Calvin Rigby, Keith (Manager), Greg (Service).

On November 1, 2014 my wife and I bought a Used 2008 VW Eos. I was sold to us by Calvin R. We purchased the car for high average retail price as it was clean and certified by Ford (160 point inspection) with a six week warranty. After driving the car over the weekend we returned it to have a stereo speaker repaired / replaced. This took them a week to complete and we received the car back for the following weekend. We drove it home and to one function over the weekend and returned it to the dealership with the following problems: - The retractable top is disrupted during the retraction process. The driver side interior pillar trim is binding with part of the top assembly causing the retraction to stop in mid function. (Witnessed by the salesman when the car was picked up after the first repair.) - The driver side rear window is binding with the same interior trim mentioned above causing it to malfunction during operation. This is not limited to the retraction process as it will malfunction during standard operation of the window. (Also witnessed by salesman after first repair) - The multi-zone climate control system is malfunctioning. When in cooling mode with the air conditioner on, the driver side outside upper vent is blowing heat. (From the heater, not just outside air) All other vents are discharging cold refrigerated air. - There is a significant fluid leak coming from the passenger side front part of the engine. (by the wheel) Assuming transmission fluid as it is red in color but I am not sure. Overnight Thursday, a puddle of approximately 12" in diameter formed. It took four weeks more before our car was returned, dirty, with low air pressures and less a quarter a tank of gas. We were told that they were "doing us a favor". Really!? When I ask for the six week warranty to be adjusted to the date we finally received the car we were told no. Our six week warranty is now down to a week and we have driven the car less than 150 mikes. THANK YOU FOR YOUR generous FAVORS. Meanwhile we paid both a month of note and insurance on a car that we had not been in possession. We will never buy a car from this dealership again!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mike Wood was great!

By wcharlow on 12/2/2014 at 7:18 PM. Helped by Mike Wood.

I came into the dealership in late spring and wanted a F150 with a 5.4L engine but it was not available. Mike recommended the 3.5L Ecoboost engine but wasn't happy with the engine and left. I came back in September and purchased a new F150 4x4 with the Ecoboost V6. As of this date, everything Mike said about the Ecoboost V6 was true and correct, much to my shugrin. He is a true professional and I would recommend anyone looking for a The sales process is new or used vehicle to ask for him. The sales process was very easy and swift. ~ WC Harlow

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Spencer made the process easy, especially since I am...

By Jonny13 on 1/26/2014 at 8:37 PM. Helped by Spencer Murphy.

Spencer made the process easy, especially since I am deployed to Afghanistan and this was my wife's first car-buying experience. It was wonderful and painless! I will no doubt be back to purchase again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I bought a 2011 F150 EXT 4WD new at this dealership when...

By sanblasdan on 9/19/2013 at 3:19 PM. Helped by Brad Bonowich, Bobby in finance.

I bought a 2011 F150 EXT 4WD new at this dealership when I lived near Panama City, FL and recently traded it for a Ford Fusion in Georgia where I now live. But, I must say I had the most exceptional experience at this dealership from the onset. The salesman Brad and the finance guy Bobby made the sale seamless and actually pleasurable. Brad called me many times to make sure all was well with the truck and Bobby helped me with not only the sale but extended warranty and and a service contract "after" the sale. The service department is top drawer and I always found everyone in the dealership friendly and helpful. And, to top it all off, after I moved and traded this vehicle I called Bobby about a little credit left on my extended warranty. He actually remembered me and was most helpful and friendly. Of all the many many vehicles I have bought in my lifetime, this experience with PC Auto Nation stands out most in my mind. These guys are really wonderful to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Price

I cannot say enough about Spencer and Joey ! Believe me...

By mrmorris on 5/10/2013 at 1:47 AM. Helped by Spencer Murphy salesperson. Joey general manager.

I cannot say enough about Spencer and Joey ! Believe me they went above and beyond to earn my business and give me the best deal I could get. I would rexommend Auro Nation Ford to anyone!!! I love my new Edge!!!!!

I would recommend this dealer.

Overall Rating

1.6  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

These guys were awful. My 2003 F-150 blew a head gasket,...

By Kewelsteve on 5/4/2013 at 11:08 PM. Helped by Brandon.

These guys were awful. My 2003 F-150 blew a head gasket, should have lasted a lot longer than 106,000 miles. They said that they wanted to earn my business for a new F-150. They didn't even try. If you want to buy only what is on the lot and pay MSRP to indifferent salespeople, this is the place. Do yourself a favor...go down the street to Panama City Toyota and buy a Tundra, and save yourself $15k; PC Toyota cares about their customers, CW Ford does not.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The quality of Mr. CR was outstanding, after a slow start...

By ronmccrary on 4/8/2013 at 11:06 PM. Helped by CR Rish.

The quality of Mr. CR was outstanding, after a slow start I felt very comfortable with Cook Whitehead dealership. I will recomend freinds and family to at least give this dealer for their next purchace. Must talk to C.R. Though he is the best. no presure just up front deal. Thanks again C.R.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

On Friday, March 22 we went looking for a car at...

By nick429 on 3/26/2013 at 5:50 PM. Helped by Billy Provost, & Bobby in Financial.

On Friday, March 22 we went looking for a car at Cook-Whitehead Ford. We had looked at cars on the computer, And really like the Fusion & the Focus. When we arrived at the dealership Billy Provost came out to meet with us & asked what we were looking for, he let us test drive both cars. We liked them both. Billy did the paperwork on the Fusion which we loved. When the price came back over our budget, he went back to run the financial for the Focus. We were very happy that the price was in our budget. We found the employees at Cook-Whithead couldn't be nicer or more helpful. Before we took the Focus, Billy showed us how to work all the features in the car. He even registered us for SYNC---That's a really cool feature.We were very happy with the service at Cook-Whitehead & would definately recommend this Ford dealer.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

CR was my sales rep, I have to say I made this sale...

By welcomemike on 3/1/2013 at 1:53 PM. Helped by C R Rish.

CR was my sales rep, I have to say I made this sale difficult for him. CR gave me a fair deal on the truck. I had backed out of the deal at one point due to me being 600 miles away I called him back a couple of days later and asked him if the truck was still available and it was. He helped me by getting the truck transported to me down to South Florida. He was patient with me while I got my bank draft ready for him with my local credit union. Bottom line I purchase vehicles quite often and it was a real joy to work with CR everything he told me about my truck was true and I would strongly recommend Cook Whitehead Ford to anyone Michael G

I would recommend this dealer.

Overall Rating

3.8  

5   Customer Service
4   Friendliness
3   Overall Experience
3   Price
4   Quality of Work

Traded in my car for Edge 2010. Billy was very helpfull,...

By oritnof on 2/8/2013 at 6:02 AM. Helped by Billy Provost.

Traded in my car for Edge 2010. Billy was very helpfull, but was very disapointed with who ever certified the Edge. My battery went dead the next day, the CD did not work and the reverse light, one of them, did not work. After a few trips to the service dept. all is good.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought new Fusion 2013, 2nd vehicle I bought from Brad in...

By er70riv on 1/30/2013 at 12:24 PM. Helped by Brad Bonewit.

Bought new Fusion 2013, 2nd vehicle I bought from Brad in two years 2011 f 150 also. Great dealer and great people to work with.

I would recommend this dealer.