Dealer 2-Year Rating

Overall Rating

3.9 / 5
Customer Service
4  
Friendliness
4  
Overall Experience
3.9  
Price
3.6  
Quality of Work
3.8  
Service
5  

Dealer Reviews

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Overall Rating

2.2  

3   Customer Service
2   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Sold me a used vehicle with a broken airbag and a missing se

By nayradartse on 11/28/2018 at 2:15 PM. Helped by Nathan Evans, Jorge Florez.

I primarily worked with Nathan Evans and Jorge Florez-Velez. Over the years I have purchased multiple vehicles from AutoNation, usually feeling secure with the inspection process. This was the first time purchasing a car from Ford Sanford and I would never do it again. My Lincoln Navigator was in AutoNation’s possession for 6+ months and Nathan had assured me that it had been put through their in-depth inspection process multiple times. There was a delay getting the car because of a broken tailgate, he specifically told me it was because “they have to do the full inspection again” implying they want to make sure everything is perfect before sending it home. Despite this final inspection, I received the car with the Airbag light on, a missing rear seatbelt and missing back panel that was lost in the repair. Jorge did make false promises, which he later apologized for. I chalk it up to him being new at the time, not much fault here. Nathan however made me very uncomfortable by always providing me with vague empty promises. “Everything is perfect, I just looked” then followed up with we need more time. He did something similar so many times I asked to no longer work with him and to have someone else. In which I never heard from anyone in response. I had to reach out to them to complete the sale with Jorge alone. Ultimately they did fix/replace everything under an extended warranty. It did take multiple trips with 60 min + travel tim each way. They never offered anything to alleviate my time or troubles. Even though I suggested they should. Not even a gas gift card despite driving to them over 5 times. They even gave me a loaner once with a completely empty gas tank. This experience was less than stellar and I do not plan to buy a car from AutoNation again in the future. I would highly suggest doing a through overview of your car prior to leaving, we even found “temp repairs" in the engine bay after the inspection. Which is using a rag to get suction on a vacuum line temporarily instead of clamping it and they forgot. They are creating a false security with their inspection process, and I fell for it. You don’t have to.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Talk about exceeding expectations..

By DanaB on 11/21/2018 at 3:13 PM. Helped by Laura, Eddie, Sean, Lee.

From the start communication was great. I went in with the intentions of just getting in and getting out, and they totally blew me away. When I arrived Eddie, the sales manager knew exactly who I was and which vehicle I was there to see. Our salesman Sean, and finance gentleman Lee were OUTSTANDING! They did a number of favors for me which they were under NO obligation to do. I was buying the car regardless. They are the definition customer service, and definitely went above and beyond for me. I highly recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

New car purchase

By Ford guy on 7/24/2018 at 8:45 PM. Helped by Cedric, Matt and Oliver.

AutoNation Ford in Sanford Fl gave us excellent service purchasing our new Explorer. The employees that helped us were friendly, professional and knowledgeable. Matt was very helpful setting us up with a salesperson and handled having our trade in evaluated. Oliver the financial services mgr was patient with us as we reviewed our options for extended service plans. He answered all of our questions. Cedric was very helpful with the entire process. He is well versed in all aspects of the selling process. He explained everything to us so that we understood the procedure. He also explained financing and extended service plans. He knows the process from start to finish and made sure we understand also. Thanks to the team! Curt and Sharon Butterstein

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great!!

By DuaneSchutt on 7/10/2018 at 9:33 PM. Helped by Robert Vanseghi.

This place is wonderful We worked with Robert, my wife was extremely happy with the purchase of the 2016 F250. Robert was very kind, helpful, and patient. If I ever want to buy or trade another vehicle it will definitely be seeing Robert.

I would recommend this dealer.

Overall Rating

2.2  

2   Customer Service
2   Friendliness
3   Overall Experience
2   Price
2   Quality of Work

"non negotiating"....

By NWright1650 on 6/16/2018 at 8:26 PM. Helped by sales.

I came up there to look at a 05 mustang. I wanted a lower price and after sitting there and them telling me the price on the car cannot be changed because ford has a no negotiating price. But they call me the next day and tell me theyll do a 1000 off which is what i wanted in the first place. Then i show up to the dealership to find that they only took 200 dollars off....... waste of time.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Customer Service

By ny35kngtn on 12/11/2017 at 4:49 PM. Helped by Karen Morro.

When I first came to automation Ford a year ago. I had a bad experience and said I would never come back to your dealership again. I few weeks later I was contacted by Karen Morro and she asked me to give her a chance to fix the problem. Well, I have to tell you Karen was one of the most friendliest courteous, and caring people I have ever met. She had just become a manager and I have to tell you I was blown away with the service department after meeting her. Had it not been for Karens caring and outgoing personality I don't think I would have came back. Karen did everything she could to help me get my car fixed and be on my way. Automation Ford is very lucky to have a dedicated employee who really cares about the customers and their vehicle. I want to thank you Karen for everything. and because of you Automation Ford will always have a customer who will come back knowing That I can feel safe knowing you ( Karen ) are apart of the service that is above and beyond and service I have ever had. You make the customer ( and me ) feel more like family. I know it sounds a little far fetched but I have to be totally honest. Thank you Thank you Karen

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied Again!

By Carmencita on 8/20/2017 at 11:39 AM. Helped by Victor Oquendo.

Well, you've done it again! I was very satisfied with the professionalism & detailed work on my son's car & mine. Mr. Victor Oquendo was very kind in making sure we were taken cared of. Offered to even drive us to the mall since servicing the care would take a few hours, since I brought in both cars, but we turned down the offer. One vehicle was purchased at AutoNation of Sanford a few months ago(need to place a review on that after this review) They performed a Multi Point Inspection and the car purchased needed nothing done since it was still up to par since purchased. That made me very happy. Then my car needed an oil change which was past due, the Multi Point inspection on my car turned our great also. I was happy to hear that. I can now relax knowing the car is in very good condition, and will keep up with regular maintenance. Victor and everyone there were very professional, I even had one of your sales person from time to time come and asked me if I needed anything knowing I was waiting for our cars to be serviced. Even had a little conversation with me. The check out lady, which I did not get her name was extremely pleasant also. I've read negative comments of AutoNation and positive ones. I have to say that mine has been a pleasant experience with AutoNation of Sanford. I think people should speak up when things don't go just right so that corrections can be made, but it's equally important to speak up with things go well, and they have gone thus far with me very well. The service area employees were very pleasant along with Victor O. and in the store, just as pleasant-An overall nice experience and will go back to service my car and when in the market to purchase a new vehicle, my first selection will be AutoNation of Sanford because of my good experience there. Satisfied Customer- Carmencita N.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lovely service

By Kkoerner on 6/27/2017 at 11:20 PM. Helped by Matthew Ryan.

Worked with Victor who did extremely well! Very professional and helpful people. I enjoyed my service. I would absolutely return for every service I have. Could not ask for a better experience.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Help me out

By 1953 on 4/7/2017 at 7:21 PM. Helped by Victor Oquendo.

Victor Oquendo help me out. I got a oil change and I needed a battery. They washed my car too. He was very friendly. My car had a recall on the passenger side. airbag and still waiting for parts. Its been since last year. That is my concerned. Told me I shouldn't have any body in the front. .

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Don't go near this business as they are a total scam.

By Kelly McKean on 2/28/2017 at 1:43 AM. Helped by Bobby Criddle, Jonathan, Jose Castrillon.

They advertise cars $2,000 less than the Blue Book value to draw people in. They tack on $750 dealer fees to the agreed on price in addition to other fees. They took my deposit. When I went to pick the car up, they had sold it to someone else. At least that is what they said. The car was probably still there so they could continue their scam. This is a horrible place and all of the employees are snakes. Beware! Bobby Criddle is particularly revolting.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible customer service

By Nuttnutt93 on 9/16/2016 at 1:05 AM. Helped by Devon sales manager.

Horrible customer service I bought a preowned used truck just over a year ago I've had nothing but problems been in and out of their service shop multiple times I was just told by AutoNation Ford sales manager named Devon to come in with my truck they can work me a deal and get me and something better I get there and ask for Devon he immediately pushes me off to a sales rep for two hour dident speak to Devon again untill i was told sorry about your luck on a new truck in other words worst place to buy a truck or car would never go back and would never recommend anyone to go there unless you want shortly customer service and to be beat around the bush when a probly occupies

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Won't stand by warranty

By Joey5013 on 10/13/2015 at 10:57 PM. Helped by Not sure.

My family has a 2011 Ford Fusion a very nice car however recently we've had some problems with it it has a loose control arm and the AC isn't working properly when we brought it in for service they charged us a $100 deductible and didn't fix anything no we're on our paperwork was there anything about a deductible on the warranty these people are only interested in putting your money in their pockets and not helping you with your problems and concerns with your vehicle

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Buyer Beware you could be in for a scare.

By NinjaIzuna on 1/26/2015 at 12:30 AM. Helped by Can't remember the salesmens name.....

I visited AutoNation Ford on 1/25/2015 after looking on their website for used cares either CPO or every day used. They listed a 2007 Blue Ford Mustang at $8,895 which is high except by NADA standards which is typically higher then any other standard (KBB, Black Book Etc). I used the internet chat feature to make sure the car was at least on the lot, they were friendly enough and accepted that I didn't want to give my e-mail or my phone number. The problem started after I got to the lot and physically looked at the car. There were many warning signs this car was not what it appeared to be. The first one was when I specifically asked to see it the sales person didn't bother to grab the keys so either A: it could go for a test drive or B: so I could hear it run, the second issue I noticed after popping the hood was the engine had an abnormal amount of dirt dust and grime, the second issue was it looked like it hadn't been even turned over in awhile based on the oil cap it wasn't bone dry but pretty close. The biggest issue was the hood wouldn't close, which when I inspected it further looked like it had front end damage, the hood latch was loose and slightly tilted forward. When I mentioned it the salesmen said no not at all! ran his finger across the hood looking for a break in the seam, which only occurs when there is damage to the hood / anything mid grill and up if they ran over a curb or got stuck on a parking block it could easily cause this damage. With all that aside talking about "market price" I was informed they use the NADA standard, which is fine except NADA only grades top quality cars not ones with body damage. So this car was FAR from market price. If you are shopping used I would be VERY VERY skeptical about buying from this dealer, The Pony Car they are famous was in such bad shape makes you wonder how they treat other brands.

I would not recommend this dealer.

Overall Rating

1.4  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor and deceptive advertising, Buy a car elsewhere!

By Keyser Söze on 11/16/2014 at 12:00 AM.

Poor sales experience and deceptive advertising practices. They add hundreds or thousands of dollars to the advertised prices of their cars with useless or overpriced add-ons. Go elsewhere and save yourself thousands on the purchase of your car.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Poor post sales service

By Atul K on 10/22/2014 at 5:54 PM. Helped by B Lavin.

Picked up a new Expedition here. Worst post sales service ever. Did not get any manuals or package. Kept calling Bob Lavin and kept getting BS. Left him many messages and was told the manuals were on back order. This was false info too. After over a month, received the manuals without the leather binder or the key code. Won't bother buying any cars here- salespeople are too lazy to respond to customers. They just don't care. Informed Ford Motor company about my experience.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Rude Rude Rude!

By sandy.welkercreech on 10/14/2014 at 5:28 PM. Helped by Devin, Louis and Jr (do not know last names).

We were in the process of buying a brand new 2014 Ford Fusion. It was located at another dealership. We worked with an initial sales person Devin and finance guy called Luis. We have very high credit and were ready to buy. We worked prices for an hour, then said we wanted to go home and talk it over. Sales person gave me his card to call him. Next morning I called, he didn't answer, and get this, his voicemail is not set up so I can't leave a message!! How can a sales person expect to stay in touch when he can't even set up his voicemail on his phone! We go back to the dealership, explain our situation to the receptionist. Another sales person comes to help named JR. He brings over another finance manager who immediately tells me since we were Costco customers they do not go down in prices at all. I explain the other manager did, and that we were very close in agreement in price for the 35k car! We have a trade in we thought we would work with. The new sales guy JR talks to us while we wait. I explain I'm from Jersey and I can be stubborn - knowing what my bottom line was and would be tough unless I can get it or get close. JR tells me he is from Indiana, and he is tougher than Jersey people. Hello? I'm close to buying a car from him and he is going to insult me? We walked out of there - and we will never go back! Instead we drove 3 hrs to the dealership who had the car. They came in $1,000 lower than the AutoNation best price! So don't waste your time going here even if you have the costco membership! We dealt with Al Packer Ford in West Palm - Luce was our salesperson and she was AMAZING!!!!! We bought our 2014 Ford Fusion for a great price, exactly what we wanted. We also own a 2013 Ford Mustang convertible bought new from Don Reid Ford in Maitland.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Don't buy a used car here!

By dm60 on 7/25/2014 at 4:10 PM. Helped by Ken, Luis, Julie, Lee.

Perhaps this dealership specializes in new car sales and that accounts for the positive reviews. They have a three-day return policy on used cars, and you just might need it if you buy pre-owned from them. GET THE VEHICLE INSPECTED BY A THIRD PARTY as soon as possible if you decide to buy here. And stay under 150 miles in the first three days, until you are sure you want to keep it. I am a level-headed shopper, usually do not get so emotional about business transactions, but I have been reduced to tears of frustration on this one. Their used car department is awful. After several "honest mistakes" (lies?) where I gave them the benefit of the doubt, I finally decided to return both cars I bought. The first one was returned due to undisclosed problems which would cost too much to repair, on top of what I had already paid. I attempted to remain respectful and pleasant (even though I was getting suspicious), brought back the first car, and found a different, newer, slightly more expensive one with fewer miles. Took it home, had it inspected the next morning, and found the condition of it to be worse than the one I had purchased prior. I brought back the second car right away, and the runaround began. I won't go into a play-by-play, but I was getting very frustrated, passed around from person to person, told to call my bank, made to sit and wait even though there was only one other customer on the premises, etc. I provided proof that my check had cleared and yet I couldn't get answers. As I headed for the door with no real answers, I tried to calmly express my frustration to the manager. He literally nodded, smiled, and said nothing. I was flabbergasted. So here I sit, more than two weeks later, unable to access my money to put toward a new vehicle. My check had already cleared when I returned the car, and I have yet to receive my money or a phone call (as promised) telling me when my check is ready. I have called several times and they are "in a meeting" or “out”. I have left countless voicemails. Overall, the salesman was very nice and I have a hunch none of this was his fault, but the dealership is not to be trusted. I am writing this review because I hope to save at least one more consumer the aggravation I experienced at AutoNation Ford in Sanford.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

1999 Toyota Avalon described by the dealer as...

By PeterPopichak on 2/16/2014 at 5:08 PM. Helped by Ken House, Bill Johnson.

1999 Toyota Avalon described by the dealer as "pampered". It was raining when I looked at the car and it had been polished. It looked attractive. I was only permitted to drive it in the parking lot. It drove nicely. The car was advertised as for sale at $3495.00. I agreed to purchase it. After a substantial wait I was brought the paperwork to sign. The price had inflated to $5700.00. I protested and the price was "reduced" to $4700.00 Since my neighbor had ridden with me I chose to let him drive the car home.The car was parked at my residence until the next morning. Well I went to look at my purchas the next morning. I removed the plastic covering on my carpet and found it was soaked. I also found the ignition key was defective. The CD player and CD changer were not in the car (It was an advertised Accessory) I then posted an email to the salesmen and said I'd like to discuss the problems with the car. The following day an individual called and said he would have the used car sales manager call me (The car could be returned in 3 days, no questions asked) Since this is a large dealership I thought the problems were going to be addressed, so I waited for the used car manager to call. A week passed and sent an email telling the manager when I was going to be available. Finally after the tenth day he called. He was rude unsympathetic and belligerant to the point Where I cursed him and hung up. He had made it very clear he was not interested in listening to me and was going to do nothing.After this interlude other problems surfaced with the car.My trust was misplaced in thinking this was a reputable dealership. "Buy here,Pay here" Dealerships are more trustworthy than Auto Nation Ford. Be carefull dealing here!!

I would not recommend this dealer.

Overall Rating

2.8  

3   Customer Service
4   Friendliness
2   Overall Experience
2   Price
3   Quality of Work

I had high hopes of buying a 2013 Ford Edge from them in...

By RockysDad on 12/31/2013 at 12:24 AM. Helped by Devin.

I had high hopes of buying a 2013 Ford Edge from them in the last days of the year. We had contacted the dealer via internet sales and selected a vehicle. When my wife & I went there within a short few minutes it was obvious this was the dealership the commercial satire was about when the associate had to ask his manager about everything, availability, price, a cup of water... After three rounds of "let me check with the sales manager" the conclusion was the car we had selected was not going to be discounted any more. This practice was even worse with the several thousands of dollars of After-sale price additional fees (nitrogen air in the tired that were filled at the manufacturer was going to cost us $79 in addition to the selling price) He showed us two more vehicles as were leaving, one was perfect and he said he'd get the deal put together for us by the morning. But instead, he emailed that they could not make it work either. If you like games, go to Auto Nation/Courtesy Ford in Sanford. I won't again, I'll go to Gary Yeoman Ford.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I received awesome service from sales team and finance. ...

By Christysymanns on 12/29/2013 at 10:31 PM. Helped by Ken Coffee & David.

I received awesome service from sales team and finance. I definitely would recommend this dealership to others. The salesmen I worked with were very friendly and down to earth.

I would recommend this dealer.