AutoNation Ford Tustin
Dealer 2-Year Rating |
Dealer Reviews
Poor part/repair service
Despite the long wait (3+ hours with appointment) to get the car checked up and oil change, part will take forever to be available. First part order took about 3 weeks. Second time, parts is taking more than 2 months. No update, no respond, nothing!!! Don't waste your time here. Go somewhere else that worth the time. Overall, this is not a place that you would want to come back to.
I would not recommend this dealer.
poor customer service
Call to find out any information about the vehicle that we purchased approximately 30 days ago with a bad sunroof and was basically told don't call us we'll call you when it's done. Pretty poor service if you ask me
I would not recommend this dealer.
Above and Beyond Experience
I contacted ANFT to find out their e-price for a 2018 Mustang GT. Karen W. Reached out to me right away and went over color, options, etc. The one that was listed and fit all that I was looking for unfortunately sold before I could see it. Karen and Brianna S. both worked so hard in finding the exact car for me. The color I really wanted was very difficult to find with the options, but they didn't give up. They both suggested I do a special order which I was fine with. Just as we were about to set up a date to work on my order, Brianna found my Mustang! She found it up near Santa Barbara and was having it delivered on a flatbed to Tustin. Talk about going above and beyond! It took a few days of waiting but I finally picked up my dream car and it was so worth the wait!! They detailed and gave me a full tank. A big Thank You also to Jillian, Vanessa and Rana for being wonderful and so helpful. A positive experience from start to finish and very much recommended! Thank you ANFT!
I would recommend this dealer.
Don’t buy the maintenance plan!!
Do not buy their maintenance plan!! You will not get any help when another dealership refuses to perform the basic maintenance on your vehicle. I have never had such a poor experience with getting a single question answered from a store. John a manager at the location was very rude on the phone interrupting my sentences and then stated he could not answer my question as he had to go into a meeting. So unprofessional. Please be cautious when thinking about their extended products. This was my first time trying to use the maintenance plan and I have spent well I’ve 2 hours on phone calls with no resolution. No manager to take ownership and perform the basic customer service of resolving an issue. Please keep in mind my issue was to simply answer a question. I still cannot believe how a question cannot be answered or the willingness of someone to find out the answer.
I would not recommend this dealer.
They don't seem to know what they are doing - lack of traini
Brought my truck (2012 F350) for recall service for one of the exhaust temperature sensors. It took them one week to replace the sensor, then when I came to pick it up I got: "Trailer Brake Module Fault" message on the display. I have never seen this message, since I own the truck (I am original owner). The service adviser said it will take a minute to reprogram the module and took the truck back to the shop. Came back after a while, saying that it didn't help and I need to leave the truck, so another technician can work on it tomorrow. Tomorrow came and I got the call that they reprogrammed the module again, but the message still shows up, so they need to work on it. As of now they still don't know what is happening. Apparently they broke something while replacing the EGT sensor and don't know how to fix it. I don't think I can trust these guys anymore. My advise, find another dealer for any of your service needs.
I would not recommend this dealer.
My new Flex!
I found my new Ford Flex at Auto Nation Ford Tustin. It was super easy and super quick, not like any other car buying experience I have had before. My sales rep Mario was so kind and helpful. He helped me with my trade-in and found the exact Flex my family and I were hoping for. After a couple emails and maybe an hour at the dealership I was driving away in "Sugar" our new bright white Flex! Thank you to the sales manager and of course Mario for making this transaction fun and hassle free!
I would recommend this dealer.
Good Service & Car--Not Entirely Trustworthy or Customer Fri
I would give this place a perfect 5 star rating but for a few things. First of all, Marsh was a pleasure to deal with. The car was also what I was looking for and priced to sell. However, immediately while driving away the molding on the windshield started flapping around because (as I later found out) the windsheild had been replaced, and the molding was not secured properly in the process. I drove back immediately and told the manager about it. They took pictures and told me they would set up a mobile repair thar could address this without me losing time at work, or use of the vehicle. I had to call back for two days to get a response, at which point they (and by they I am talking about the same employee that blew off the request that I address in the next paragraph) backpeddled on their promise and told me to take it to another Ford dealership so they could take care of the problem for me. Luckily this dealership dealt with the issue under warranty in spite of the window replacement issue. There was a Car Fax and a 120 Point inspection in the car when I purchased it. I assumed it would be there when I purchased the car and took it home. When it wasn't, I called in and told them that it was important to me for my records. I was directed to leave a message with the employee who worked on finalizing my sale (an experience that had already shown me how bad this guy was at working with customers), and was ignored for days where I continued to do this. Eventually I got ahold of him and, in a familair and frustrated tone, he said I could go to Car Fax and pay for it. I asked it he could just scan me a copy, since I also needed the 120 point inspection. He unpersuasively told me that he would ask. I've heard nothing back about it, don't think he even asked, and am pretty frustrated that he wouldnt take this simple step after I purchased a vehicle from them. Makes me wonder if they don't want me to have this information for some unknown reason? Outside of this one employee, who seems genuinely annoyed and unwilling to go the extra mile for customers, my experience was pretty good.
I would not recommend this dealer.
2015 mustang ecoboost engine trouble
I recently took me n my 2015 50 year edition mustang ecoboost because of a noise it was making for months and now is affecting entire engine. when I took the vehicle in months ago they told me it was "nothing". I kept driving the vehicle a kept up with All the regular maintenance. there is major damage in the engine at on 16,000 miles and they are saying it is my fault and refuse to repair it eventhoughbi have warrarntybfor up to 50,000 miles. this ford dealership is pathetic! all they want is for u to purchase their cheap vehicles and will say anything so you do. they most likely will always blame vehicle problems on you!
I would not recommend this dealer.
Five star service!!
Absolutely great service. All my questions were answered and everything from my new car got explained very well from Mr. Kemick. I will definitely recommend this dealership to others.
I would recommend this dealer.
My husband and I recently purchased a Ford Edge from a...
My husband and I recently purchased a Ford Edge from a Ford dealership in another city and weren't given instructions on how to use the new technology available in the vehicle with the onscreen navigation and voice technology. Last night, we were driving past the Ford AutoNation dealership in Tustin and decided it might be worthwhile to ask someone there how to operate the new features. Fortunately for us, our timing was perfect. A salesman named Mario happened to be on the lot and more than willing to show us what we needed to know, even though we didn't buy a car from him or even this dealership. He took his time and went through every single feature we were unaware of and showed us exactly how to use them all. We were blown away by all the stuff our car could do and thrilled to have this "on the spot" instruction. He was very kind and even helped us change our remote locking system to allow only the drivers side door to unlock instead of all doors at once. A feature we were wishing for but didn't know was an option. Even though we didn't buy our car here, we would definitely consider it in the future. Mario and the rest of the team, including the general manager, Todd, treated us like family. It was very unexpected and extremely appreciated. Buying a car is a major ordeal and most dealerships are only concerned about their bottom line. This dealership seems different. We get the sense they genuinely care about people and are interested in helping you no matter what your need may be. Thank you, Mario! You made our night!
I would recommend this dealer.
What a great experience! Every one was pleasant and...
What a great experience! Every one was pleasant and helpful. Terry worked with both my husband and I. Initially, I was was just there because my husband was buying a new car. The service and prices were so great that I ended up trading my car in and getting a new one two. Terry handled the purchase of my husband's new car and my trade and purchase as well. Tim did our papers. We were there for a bit but Terry used that time to ensure that we both were hooked up to Sync and that my husband knew how to work all the cool features of his new Hybrid. This was the best car buying experience I've ever had. Great deals and great service!
I would recommend this dealer.
Buying a car at this dealership was quick and painless! ...
Buying a car at this dealership was quick and painless! The customer service at Power Ford is excellent, they really treat you like you are family. Even one of the managers, Mitch said "Welcome to the Family" ! My salesman Terry Mohamadi was very professional and knowledgeable , he presented all of the options for me and was so patient and helpful. He even set up my SYNC system with my iphone! I am enjoying my new car, and appreciated that Terry Mohamadi and Todd McNitt have followed up with me several times to ensure that I am satisfied. I have already recommended Power Ford in Tustin to many of my friends and co-workers, and will continue to spread the word that this is the place to buy your next car!
I would recommend this dealer.
I'd like to thank Kemick Larson at Power Ford Lincoln...
I'd like to thank Kemick Larson at Power Ford Lincoln of Tustin. I bought a 2013 F150 pick up and am very happy with the honest and professional service I received from Kemick Larson and the other members of the staff. Kemick was the first person to reply to my internet inquiry but he was the last person I called to set an appointment, after I had visited other dealers closer to home. Although all the dealers I made appointments with knew exactly what I was shopping for. The first dealer was not prepared for my visit. I sat there for an hour so they could review their inventory online and walked around the lot for another hour and found nothing close to what I was looking for. The second dealer told me he was holding for me the exact F150 I was looking for. I showed up for my appointment and the salesman had the day off. Another salesperson called him to find out what the stock number was or where the truck was located and was told it was being brought in from another location and will be there tomorrow. I walked around to see what they had in stock and seen nothing close to what I wanted. At this time I was frustrated since I been out shopping since 10:00 AM. I called Kemick at Power Ford Tustin at around 3:00 in the afternoon to ask if he had the truck he quoted to me online. I told him I was going to get angry if I came down and he didn't have it in stock. I did not have an appointment with him but he told me to come on in and he'll have it when I get there as it was at another lot. I waited about 10 minutes when I got there and he drove into the lot with the exact truck I've been looking for. My experience and service I received with Kemick Larson and the members of Power Ford of Tustin go above an beyond excellence in providing service and satisfaction to their customers.
I would recommend this dealer.
Today I had my 2005 Navigator in the service department. ...
Today I had my 2005 Navigator in the service department. I came in because my charging light was on. I have had little trouble with the vehicle up until now, with the exception of a rear axle seal leak under warranty. At first I was impressed with how quickly I was greeted at the place of business by "Lou" the service writer. My positive feelings quickly changed when the vehicle repairs were completed. I sat and waited for "Lou" while my vehicle sat parked in the lot waiting for him to deliver my keys, this took nearly 45 minutes. The final price was more than I had been quoted and the bill for labor was inflated as I had personally watched how long my vehicle was in the service bay. In the end, what could have been a pleasant experience was deflated. I would not recommend this dealer to anyone seeking service
I would not recommend this dealer.
We were shopping for awhile trying to find the perfect...
We were shopping for awhile trying to find the perfect car and we felt we had done a good amount of research prior to going to a dealership. But once we met Kemick we realized there was more to learn. He was very informative and helpful. We never felt we were at a car dealership. Everyone there was friendly and helpful. We went by one night when Kemick was off and Modesto helped us even though we weren't his client and treated us just as well as Kemick. We are very pleased not only with our experience but with our 2013 Ford Edge. Thank you for all your help and patience during our purchase...
I would recommend this dealer.
I walked away from two other Ford dealerships: one...
I walked away from two other Ford dealerships: one because although the personal were efficient, they were cold and impersonal; the second because they low-balled the offer on my trade-in to make up for the deal they didn't want to give me. Power Ford provided me with the best auto buying experience I have ever had! They were friendly but not obsequious; efficient without being cold; fair in the business practices AND gave me every thing I really wanted and needed. I am so happy with my new C-Max. And I felt that both Kenmik and Aaron (as well as Rami in finance) were an absolute pleasure to deal with. There was no pressure, just honest people doing an honest job. I was really impressed! I have already told three friends who are in the market for cars to go see Power Ford!
I would recommend this dealer.
Tim Hill was a pleasure to work with. Tim made our...
Tim Hill was a pleasure to work with. Tim made our vehicle purchase smooth and easy. I would recommend anyone looking for a new car go see Tim.
I would recommend this dealer.
Excellent experience. I am a pain in the butt for a...
Excellent experience. I am a pain in the butt for a dealership and having been treated accordingly at many a locations. That was not the case at this dealership. Everyone was friendly, courteous and patient. I visited the dealership twice and corresponded numerous times through email and phone prior to actually buying the car. Ultimately I got a price that I know from shopping around I could not get at other dealerships, and great service. I highly recommend this dealership.
I would recommend this dealer.
We had recently purchased a new travel trailer and were...
We had recently purchased a new travel trailer and were looking to upgrade our tow vehicle. After about a week of obligatory on-line research, it came down to a Ford F150 with the best combination of the towing capacity, proper mirrors, and creature comforts for the money. We placed a query on CarsDirect.com for a quote late afternoon on a Friday. Terry Mohamadi (Internet Sales Manager at Power Ford of Tustin) was the first to reply, and did so within an hour of my query. After several internet exchanges of information, we decided to meet with Terry. He spent a great deal of time with us and answered all of our questions regarding option packages, availability, and pricing, and provided revised quotes each time our “desirements” changed. If Terry didn’t know the answer to our question, he said as much, and then went about finding someone who did. His communication was excellent throughout and made the process seem effortless. Terry’s offer to let us do a “test tow” of our trailer was unsolicited, unprecedented in my experience, and a big driver in our final decision to purchase from Power Ford. We felt as if we were more “family” then customer. We had a similarly pleasant experience in the finance department with Bill MacDonald, who very clearly walked us through the mountain of paperwork that comes with the purchase of any new vehicle. He described extended warranties and “protection packages”, and did not pressure us in any way to purchase them. His candor was much appreciated. We were then introduced to Bill Lyman in the service department. Bill broke away from the mound of paperwork he was perusing to tell us about the service department and the level of service we should expect to receive. Again, Bill made us feel “a part of the family.” Once we actually have service experience we’ll update this review. Bottom line...we would highly recommend Terry, Bill M., Bill L., and Power Ford of Tustin to anyone in the market for a new car or truck.
I would recommend this dealer.
Bill let me test drive a Ford Escape. He answered all my...
Bill let me test drive a Ford Escape. He answered all my questions and after I bought the car he went over all the features with me. He also told me to come back if I had any questions. I had the best experience in buying a new car. Bill took the time to explain everything and was very patient with me. I have had the car for 9 days and am very satisfied. I still have lots to learn.
I would recommend this dealer.