Dealer 2-Year Rating

Overall Rating

3 / 5
Customer Service
2.7  
Friendliness
3.3  
Overall Experience
2.8  
Price
3.4  
Quality of Work
3.3  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Servicio

By YukChang on 10/23/2017 at 2:07 PM. Helped by Victor Melo.

Excelente servicio yo llegue sin cita previa y me atendieron muy rápido y el personal también todos muy atentos y la parte de servicio muy cómodo y limpio !! Sigan así !! Suerte

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

The worst experience ever !!!

By Eddy Marte on 2/25/2017 at 8:06 PM. Helped by Don Leighton, Charles Clay.

Initially my experience started going bad with the finance department which we had a credit of 134 and they said the bank came back with a higher interest rate. In order for us to get a lower rate of 2.8 interest we had to buy an extended warranty he which to me is a scam. We had no choice to buy extended warranty he in order to get the lower payments. When I got home I realize that I left a pair of Ray-Ban's which I use for work in the car which I turned in I emailed my salesman which he responded that he would look into finding my sunglasses as soon as he got in to the dealership. Apparently somebody had gone into the car and stolen my sunglasses I tried reaching out to the sales manager which they did not answer me regarding the theft of my glasses. Ultimately the GM made a decision that they are not responsible for anything left in the car but instead of them having the courtesy of calling me and letting me know I have to call the dealership and speak to the salesman and self to which my response was they are never going to see me ever again in this dealership because if I go and bring my car in for service and leave something inside they're not responsible if somebody steals it the worst service I've seen in a dealership before.

I would not recommend this dealer.

Overall Rating

2.6  

2   Customer Service
2   Friendliness
1   Overall Experience
4   Price
4   Quality of Work

50 % of satisfaction

By luis0008 on 11/29/2016 at 4:25 AM. Helped by Alex,Michael good. /// Jeremy so bad.

AUTONATION 50 % of satisfaction. Short history: I have to say that I am very satisfied with the salesman: Alex and Michael, but because of the finances guy Jeremy I wouldn’t recommend this dealer to any of my relatives. This guy, called Jeremy, was like a lion, like a beast ready to kill his prey. He started the business with an impulsive and strong character. He tried to obligate us to buy the warranty, gap, and maintenance that he was proposing. Awful experience with him. Again: nice salesperson but horrible financial service.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Do yourself a favor and ask for Daniel Previlon and Mgr RJ

By jlwhit on 11/24/2016 at 6:43 PM. Helped by Salesperson Daniel Previlon and Manager RJ.

This might sound strange... a family writing a very positive review for a salesperson, manager, and dealership where their car was not purchased... but it is well deserved. We didn't think we'd get a new car in the very short span of 1.5 days of "car shopping" but we did. Though we had on our mind the need to get a new car soon, it just ended up happening quite suddenly over part of a weekend when close friends of ours offered to have our kids spend the night and next day at their place with their own kids. So, we got to work right away and went to a few car dealerships. Through our experience that weekend, we met 3 nice managers and 1 lousy one, BUT only 1 really great salesperson. This salesperson is DANIEL PREVILON. He didn't waste any of our time at all but made our experience at the AutoNation Honda of Hollywood really efficient and we couldn't have been happier with him. He is a really down to earth kind of person... a very genuine guy just doing his best to help customers out in finding the right car for them and in trying to get them the best offer possible. As soon as we got to the AutoNation Honda of Hollywood dealership, Daniel met us and took the keys to our Honda Odyssey to get an appraisal on its trade-in value while he helped us to look at the cars on the lot and go for a test drive in the one we were interested in getting. Every aspect of our time with Daniel was just so efficient... and his manager (RJ, I think the name was) showed that he was ready to do all he could to help us out with the numbers too. The dealership itself is in a pretty new building of considerable size so it is a nice place to come to as well. In the end, because another dealership we went to had the car we wanted in the color we wanted, we got our new car from that other dealership instead. (Unfortunately, we didn't have time for dealerships to get cars transfered and we had been burned before by such an offer in the past... with one dealership going through the whole negotiations process with us and promising they could have the color car we wanted transfered over within the week... but it just never happened.) However, the salesperson we had to deal with over at the other dealership was someone we would never recommend and the manager we initially had to deal with was an arrogant individual. It was lucky for us and for that dealership that another manager took over and saved the reputation of that dealership and our sale. We were sorry that we couldn't have sealed the deal with Daniel and his manager RJ from AutoNation Honda of Hollywood, but as the color vehicle we wanted was not on hand there, we had to go with the place that had exactly what we wanted. We would highly recommend anyone interested in a Honda to go see Daniel and RJ at the AutoNation Honda of Hollywood though as Daniel will not waste your time like some salespeople at other dealerships, and we are sure they will give you a very competitive offer.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

1000% Satisfied!!!

By A&Mharris on 10/13/2016 at 2:42 PM. Helped by Edward Valenz, Charles Durrant.

Truly the best car buying experience we have ever had due to Dominick Feola being our Sales Consultant. He is the guy you need to see...you won't regret it!! Everyone we dealt with was professional, friendly and helpful.

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
1   Overall Experience
3   Price
1   Quality of Work

Used car con artists

By r100rjohn on 9/11/2016 at 5:25 AM. Helped by Nick Wiliiam Nickerson.

I had been searching auto trader for several weeks looking for a southern car as I live in an area that uses a lot of salt and have always purchased my used cars from dealers in a southern state so the car is not rusted out before I can get a decent amount of use out of it. Buying from a dealer has always been easier since I want to be certain the car has been checked over by a service department so I know it will be safe to make a long trip to go back to northern climate,in my case with autonation Honda of Hollywood 22 hours of driving to return home after flying in and buying it. I will say I was impressed with the reviews on there website. (I now feel that those are likely phony) ,you know as in they paid to have them written would be my guess. I also thought after spending a lot of time reviewing the photos ,the car fax and asking the salesperson numerous questions such as how are the tires and has the car been checked over buy service that I was ready to commit ,there response to my questions where . The tires are good at least 50% tread left,and the car has had a complete safety check.They made me feel confident that this car was worth the trip . I will add this car was $10,000 It had 80,000 miles on the odometer. Well they picked me up at the airport as they had volunteered to do. I did have to remind them that when I said I was coming and had check in hand and had put a 48 hour hold on the car that they had volunteered to pick me up. I suggested they pick me up in the vehicle so I could test drive it and be on my way after an inspection of the car was done and the paper work taken care of. The first thing I noticed in driving it was that the brakes where very soft ,the salesperson responded with yes he thought so as well when he drove it to get me , I then asked knowing that this vehicle had a recall on the master cylinder for the brakes if they had done that and he said they had . My question to this sales person now is why if you thought the brakes where soft did you ever let me drive it ? Knowing what I do about brakes I said well maybe they need to be re -bleed the brakes ,maybe they did not get the air out of the lines when they changed the master cylinder,I was trying to work with them I had after all just spent money flying there to buy a car . We pulled into the dealership and I proceeded to inspect the car.The cosmetics where notas good as I pictured from the salesmans description, but I was not expecting perfection on a car with 80,000 miles I was however expecting it to be safe! the front tires where below the wear bars I said not acceptable and they agreed to change them. I then looked at the spare it was flat. I was loosing confidence that any real inspection had been done . But was still willing to work with them. I then opened the hood and realized that this car had been over heated and the insulation mat under the hood was stained with radiator fluid from an over heat. I then called 3 mechanic friends of mine, one of them races for Honda They all said any mechanic worth there salt could tell you from the pics I sent to each of them that this car had overheated and that the potential for head gasket leaks in the future was likely do to possible warping of the heads from overheating . They advised that I walk away from the deal,which I did. To sum up a long winded recounting, I was told confidently from a salesman at autonation Honda that this car had been gone over and was safe ! # 1 ,the brakes where soft #2 tires in font where bad # 3 the spare was flat . # 4 the car showed definite signs of previous overheating. I t is a good thing I am diligent about the cars I drive or I could have been stranded driving home on I -95 with a flat and no spare and possibly an overheated car. I will also throw in that the salesman had promised a $350 reduction in price which he conveniently left off my purchase agreement until I reminded him of, typical of a sneaky salesperson. Conclusion here is that I have come to expect more from a Honda dealership. I have come to trust Honda cars very much too bad I can't trust this dealer who represents them. I hope you don't make a mistake with them.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Horrific deception

By DK on 7/21/2016 at 8:39 PM. Helped by Ernest Rohn, Vladamir, Haywood, Charles Clay, Larry Michaels (GM), Robert Dwyer.

I would rate this dealership with negative stars if I could I went to Autonation Honda Hollywood after many back and forth emails with Ernest Rohn, an internet salesperson. We agreed on an OTD price for a Honda Civic and I took my daughter in, it was going to be her first car. Ernest took us for a test drive and we asked the typical questions, does it come with 2 keys, a valet key, the owners manuel, etc. He assured us the car had everything. I asked about the warranty and he showed me the paper that the warranty was up and quoted me the prices for the extended warranty. We were shown the car fax, but the car had no service records and/or receipts. We decided to purchase the car. While waiting for 2 hours for the finance manager, Jeremy from finance came over and told us that the car was Certified Pre Owned and came with a 12 month warranty. We signed the papers and then the commotion began. Vladamir our salesperson said they could not find a second key. We waited another 45 minutes for a second key to be cut. He also told us they were detailing the car and making sure it was ready to go. I questioned about how and where the second key was and they hemmed and hawed around the question. 3/4s of the way home (I live in Miami) I realized they did not give me the registration or the valet key. I called Charles Clay, the internet director, and he told me that the car didn’t come with a valet key. I told him both keys and the valet key were checked off on the CPO paperwork and that I hadn’t received the registration. He was adamant that they send the registration and there is no valet key. I told him that is not what the paperwork stated. He checked with the service manager who said yes, it comes with a key and I could pick it up. I balked and told them absolutely not, I was not driving up to Hollywood for their mistake. Haywood assured me they would fed ex it. Cleaning the car we found a hole through the carpet to the floor, that was covered by the mat. The CPO report showed no damage. I was OK with that. We found the registration shoved in the glove box. Nice that a manager does not know anything about the cars/services he sells. We washed, waxed, and cleaned the interior since it had not been done as promised. They had left a Sharpie marker and two pennies inside. How is that for a Honda dealership detailing? The next day I called American Honda and gave them the VIN to check the warranty. Low and behold, my daughter’s new vehicle was not registered as a CPO! I asked them how that works and was told the car is registered when the CPO is completed. I freaked out and called Autonation and demanded to speak with Larry Michaels, the general manager. Him and Haywood were conveniently in a meeting. Haywood got on and I explained what I had found out. He said it was impossible. I told him to call American Honda and he refused. He said he would have to get the paperwork and call back. He called and said that the car was registered in May 2016. I told him it was not and demanded to speak with the GM if not I was calling the news. He magically was able to get out of his meeting. He told me that the car was just purchased and that he had to send in the CPO paperwork in the next day. That would be the third day and make the car unreturnable. My BF was on the other line with American Honda double checking. They told him that is not their policy, the car needed to be certified upon inspection. I told the GM that we were deceived and that how could they sell us the car as CPO when it was not, that is fraud. He told us to bring the car back for a full refund. Never did he nor Haywood say they would call Honda to verify-because they knew the car was not certified. We arrived at the dealership and the receptionist knew of our situation. Not one employee offered an apology or an explanation. The GM was not even around. My daughter was heart broken. Autonation Honda Hollywood is a deceitful dealership full of lying and sleezy people. Never buy a car from there!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

100% satisfied

By Sala, katy74 on 3/16/2016 at 1:19 AM. Helped by Alberto.

I went last week to auto nation honda to look for a car. I found an awesome honda civic that I took home with me. They treat me like a queen. The service was great. Alberto was very informative and gave me a great deal. I would highly recommend this dealer.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Larry Michaels WORST GM from Diego

By Dc25 on 1/30/2016 at 4:50 AM. Helped by Larry Michaels.

Larry Michaels is the worst GM. He has no idea what customer service is and I have no idea how he's kept his job for so long. He doesn't care about the customer what so ever. He called me a liar and basically told me that My car is worth nothing. On top of that he's refusing to give my money back. I was lied to multiple times by two financiers and the general manager, they lead me on and wasted my time. All my paperwork was wrong and I had to go back to do the paperwork all over again and that's when I was lied to again. When I returned the car and got my car back,which was suppose to be a trade, the radio was missing, the car battery was dead, and the took of my emblem from the trunk. When I told the GM to return my car the way I gave it to them he said the only thing he was fixing was the radio, that my car wasn't even worth that much, and that the emblem was cheap to buy. Plus he told me to stop making speculations on how MY car was before I traded it in. This went all the way to the eastern office of autonation and when I told this to the GM he said that he knew and that he spoke with my parents about it. So I got there and minutes later my mom arrived, we confronted him about it. I asked him about it and he said he IS the headquarters and that he called my mom. I told him that my mom has never heard his voice and she has no idea who he is. He was surprised and didn't know what to say so he decided to end the conversation and walk away from us. On top of all this the down payment I gave them has already cleared their bank, which was confirmed by my bank, and I was told that the check hasn't cleared yet. They are very unprofessional starting with the General Manager Larry Michaels

I would not recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good service

By See094 on 12/7/2015 at 3:52 AM. Helped by Roderick Williams and Charles clay.

The best car buying experience ever , my salesman Roderick Williams was the best , would recommend anyone looking for a car to see him. He was so involve in the deal .

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
1   Overall Experience
2   Price

Bad attitude permeates the dealership.

By DonMark on 11/30/2015 at 1:13 AM. Helped by Daniel Previlon, RJ Dwyer.

My wife and I went by there Friday evening and the sales rep (Daniel) was very friendly but the manager at the desk by the front window had an attitude. It was late and this kind of put us off so we told the Daniel that we could come back on Sunday afternoon to do a test drive and try and work a deal if we liked how the car drove. We did return on Sunday and went for a test ride with Daniel and thought that the vehicle performed well and were willing to make a purchase. I informed Daniel of my desire to place a large down payment using my credit card to get points but when another employee overheard this he said that debit would be the only way due to the dealer cost (2 to 3 percent) when using a credit card. My wife and I were ok with that so we decided to try and negotiate on the price. When it came down to negotiating a deal Mr. Dwyer came to us and seemed to be having a bad day. He said that the comparing the Ford Fusion, Mazda 6 and Honda Accord was like comparing apples and oranges. It body language showed that he was upset so we decided to purchase another vehicle. I believe we made the right choice because the Mazda 6 rides like a champ. Daniel was very friendly and cordial, an excellent sales rep. The management need some coaching on how to relate to the customer's needs.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership

By JosieB on 10/25/2015 at 12:31 AM. Helped by Rapheal Williams and RJ.

Came into Autonation Honda Hollywood purchase a vehicle and salesman Raphael Williams was wonderful. He listened to me and what I wanted and what type of payments I can afford. Raphael W. and sales manager RJ gave me the best deal I could of imagine. I left out here with a brand new 2016 Honda Accord Sport with a payment I can afford. I would highly recommend this dealership and the two salesperson mentioned in this review. I had the best experience imaginable. I gave them five stars. Raphael and RJ treated me like family.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Very good!!

By Car1234 on 9/27/2015 at 10:20 PM. Helped by Robert Cohen,Juancarlo ,RJ.

Robert did a wonderful job today sometimes buying a car can be a little difficult he was very thoughtful he was very knowledgeable I really just can't say enough it was a great experience if I ever buy a car again I hope Robert and RJ and Juan Carlos are still available.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

they swapped my auto part when i went for an auto diagnosis

By alanst on 2/21/2015 at 7:06 PM. Helped by lazaro rojas (service manager) fernando collazo, unknown technician, and many more.

My car was having some issues so i took it to the service department. Now prior to this i was working on the distributor and i took pictures of it also i knew what condition it was in. After i had dropped it off y later i picked it up i realized that they had swapped the part for another broken one and suggested that i had to buy another one for $500. I can easily recognize ot was my vehicles part because of the multiple pictures i had taken. Then all the employees and managers acted like they didnt know what to do or how to handle the issue. If necessary DO NOT visit these auto nation honda or they might perform fraudulent activities on your vehicle. This happened 02-20-2015

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Buying Experience

By cous on 1/4/2015 at 10:02 PM. Helped by Mark Scott.

I did my homework upfront, and contacted Mark Scott online. When I went to the dealer there were no surprises, and everyone could not have been more friendly. I would highly recommend working with Mark Scott if you wish to purchase a new Honda in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

best dealer in South florida

By Amy Gomez on 11/12/2014 at 7:38 PM. Helped by Ronal Louissaint.

Best staff and dealer in South florida. They helped me resolve my horrible issue at the autonation in miami lakes. Took care of transferring my deposit so I won't deal with them and gave me a better car with more upgrades for the same price. They were considerate and made my numbers happen. Ronal the sales man and his manager were absolutely amazing. God sent. Thank you for it all

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

Worst car experience ever

By julie.adler.18 on 10/21/2014 at 10:13 PM. Helped by Rj the manager.

This was truly the worst experience. If it was the only Honda dealer anywhere I would switch to Toyota after 6 Hondas. Everyone was rude from the awful salesperson who kept me waiting for hours, to the manager who could care less about my experience, GO ANYWHERE else!

I would not recommend this dealer.

Overall Rating

2.0  

3   Customer Service
2   Friendliness
1   Overall Experience
2   Price

Great salesman; awful manager

By singletails on 6/2/2014 at 12:51 PM. Helped by Ken Berman--great; "Nick"--unprofessional.

Mr. Berman was excellent and professional; His superior "Nick" was loud, obnoxious, accused me of lying, yelled at me loudly in front of other customers and staff stating that even the deal he offered me was "gone." Never been treated like this before at a car dealer.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Mediocre dealership

By Shore_lbs on 5/3/2014 at 2:37 PM. Helped by Manuel.

You'll save thousands at ANY other dealership. Questionably high misc. charges (GAP, dealer fee, other random charges) . Be prepared to hurry up and wait. They offer you $100 for a referral but when you attempt to redeem it they just smile and offer you a "free" car detail. Save your hard earned money and shop around.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Horrible experience

By kacruz on 4/9/2014 at 4:08 PM. Helped by Ernie.

We were looking for a Honda Civic they have (they still have it a month later) advertised. we called the dealer to find out if they had the car and they said yes. We got to the dealer 15 minutes after we had called and when we got there Ernie comes with another sales man to tell us "the car was just sold but I have other ones you will like" we also said we couldn't help us personally because he was taking care of another costumer but the other sales man would show us the cars and helps us. I was very upset at this point because I knew he was lying. They showed us this old really overprized Honda 2010 60k miles for $16K so not worth it. Don't waste your time going there.

I would not recommend this dealer.