Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
5  
Friendliness
4.7  
Overall Experience
4.9  
Price
4.1  
Quality of Work
4.7  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Gilda on 12/9/2018 at 4:58 PM. Helped by Arthur Bigelow.

My Honda CRV needed a recall to replace the airbag inflator. From start to finish of my visit to Honda AutoNation, service was excellent, professional, and all done within an hour. Arthur Bigelow, service advisor, was very informative and pleasant. Thank you, Gilda

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top notch service from Mike P

By Colleen on 1/2/2018 at 9:32 PM. Helped by Mike Pescatore.

Mike Pescatore is hands-down the best service manager in Tucson. He takes time to explain repairs, provides options, and is honest and professional. I have been with Mike for 10 years.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recently moved to Tucson- had a GREAT service experience

By GaryW on 11/14/2017 at 9:08 PM. Helped by Mike Pescatore.

Recently moved to Tucson and had a GREAT experience at Autonation Honda. Mike Pescatore took good care of us and we felt he was straight forward and honest at all times in describing the service needed..

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Honest and efficient Customer Service!

By Jason P Gutierrez on 11/2/2017 at 4:28 PM. Helped by Martin Fiello.

Martin Fiello and his team were professional and a pleasure to work with. My wife and I purchased a 2015 Subaru Forester and Martin's no non-sense approach made for a pleasant sales process. In addition, he went the extra mile to ensure the car was in tip top shape before letting us drive it off the lot. I highly recommend Mr. Fiello and AutoNation Honda.

I would recommend this dealer.

Overall Rating

3.6  

5   Customer Service
3   Friendliness
4   Overall Experience
3   Price
3   Quality of Work

Poor attitude

By Michael Kittrell on 8/23/2017 at 7:36 AM. Helped by tall pudgy blond guy.

From the minute I walked in the door I felt like I was being sold and not in a good way. It felt almost used car salesman sleazy, and the insult to injury was the "we don't negotiate" because we are "market based" and our prices are the best. And we have a giant dealership family and move lots of cars so we know more than you do and we won't change for you. Regardless of what you believe, I'll decide if your prices are market and good enough, and if they're not good enough and you don't negotiate then that's fine I'll move on. I'm not drinking your kool-aid before we've even sit down to look at numbers. That being said, other than the attitude regarding their prices and dealership, the sales guy was very good and knew his stuff. He wasn't pushy or sleazy in any important ways, but I don't like being sold crap. Stop selling me the dealership and pricing and sell me the car instead. In some ways I feel like 4 stars is too low, but 5 stars is too high due to pricing which I didn't find competitive and the attitude which I'll call somewhat elitist. Pride in your work is one thing, elitism is something altogether different.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Resolving on going issue

By JimP on 7/28/2017 at 2:24 PM. Helped by Martin.

My name is Jim my wife and I bought a 2014 Jeep from Nation Auto Mall Honda from the very get-go the service was very very good we finally had to receive the second key for the vehicle and with no success of getting it to work with the vehicle and went back to Honda AutoNation they told us to go try the Jeep dealer since they're the one that put it in with a couple of attempts to get it resolved I was told by them to go to the main manufacturer two to three attempts online to reach them they wouldn't contact back through email my wife funny call them at told her that they cannot help because it was a dealer issue so with all attempts had failed to resolve this issue with the second remote did not want to work I've contacted Martin again at Honda AutoNation he helped resolve the issue on July 28th of 2017 him and his staff I very much appreciate your time and effort to help us resolve this issue if you are really looking to purchase a vehicle this would be a place to go new or even used it would be worth your time and effort to look into what they have and talking to the sales people there again from my heart I'm very satisfied with the outcome I highly recommend them even if myself when it's time for another vehicle I will be going there that's only have two thumbs two thumbs up plus two thank you again Martin from Jim P

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Excellent Service!

By goodcarday on 7/7/2017 at 3:08 PM. Helped by Mike Pescatore.

I wanted to let you know how pleased I have always been with your service. Mike Pescatore has always taken care of my car in a pleasant, honest and efficient way. Thanks Mike for your help in taking care of everything on 7/6/2017. I'll be back next month. Irene Brothers

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By M. Reyes on 1/26/2017 at 3:32 AM. Helped by Adrian Suarez.

My husband and I had a great experience buying our new Honda CRV at Auto Nation. We appreciated the honesty and fair dealing from our salesperson, Adrian. We received a good deal with extra hassles or overselling. The price for our trade-in vehicle was also fair and well explained.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great vehicle at a great price

By Manlpaints on 12/31/2016 at 1:32 PM. Helped by Pedro.

My wife and I were looking for a new vehicle. We had been looking at several different types of vehicles when she decided to look at an Odyssey that was at Autonation. The salesman Pedro was very helpful and knowledgeable. He was very patient with us and our multitude of questions. We purchased the Odyssey from them and couldn't be happier. Thanks Pedro.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Don't trust the finance department

By grdone1970 on 4/1/2016 at 12:04 PM. Helped by Mike, Paul.

I came to the dealership looking to purchase a new car.I was greeted by Mike the salesman,and after telling him what I was looking for,we test drove the accord. I liked it so we went inside to start the negotiation process,and that's when Paul enters the picture. I expressed to him that I had my own financing when he begins to tell me that he thinks he has a bank that could beat my credit union rate.He said he would get to work on it while I went to get some lunch. I get a call about an hour later saying give him another hour.I never received a call back from him, so I found another car to purchase.When I called the credit union to pick the check up for my new car,I find out that this guy shotguns my credit app.Even submitting the app to my own credit union that he knew I had my pre-approval through.The loan officer told me that there was a contract already ready to sign. Keep in mind I never received a call back from this dealership.A Slimy way to do business in my book.If you're in the market for a new honda, give Lawley Honda in Sierra Vista a shot.Not only was the salesman laid back, but the whole process was painless.I was also able to purchase the car for almost 2000.00 dollars less.Well worth the drive.I will never buy another car in Tucson again.Shame on you Autonation Honda

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great staff. All well trained and very personable.

By Good deal shoppers on 1/27/2016 at 1:43 AM. Helped by Jeremiah Ridgeway, Joseph Butler & Bilal Chamseddine..

Even though we didn't purchase a new Honda CRV, our experience with our sales consultant, Jeremiah Ridgeway was excellent. The sales manager, Joseph Butler was excellent also. We didn't feel overwhelmed and no one was pushy which just turns us off. In the future we will consider a purchase as well as recommend this dealership to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Wonderful 5-STAR Experience!

By paminaz on 1/1/2016 at 2:57 AM. Helped by Joe (Mgr) Randall (Sales) Dustin (Finance).

We purchased a new car today [12/31/15] from AutoNation Honda Tucson and I have to say that this was an absolutely pleasant, low-key and low stress experience. Joe, Randall and Dustin were very professional, polite and knowledgable, and so easy to work with. There is no question whatsoever that we will continue to work with AutoNation Tucson in the future. We also had our last car serviced here @AutoNation over the past 3 years, and were always greeted respectfully and dealt with honestly.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service is not to be trusted

By dkeefe on 10/30/2015 at 5:08 PM.

We had them change the oil on our Honda CRV. They called and told us that the steering fluid was leaking onto the steering rack and it would cost $1200 to fix. There was no problem with the steering and no spots in our garage where it is parked. So I took it to a local garage that I have used to check. The was no leak and nothing wrong with the car. Do not trust this service department!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Sometimes things just don't work out

By fanewsom on 8/4/2015 at 9:03 PM.

Usually, if you buy a car and then decide you don’t like it it’s too bad; but was not the case with AutoNation Honda Tucson Auto Mall. My wife and I both liked the Accord and decided to go for the EX-L model. Our salesman, James, was friendly, helpful and knowledgeable and never pressured us. We test drove it and all seemed well. The following day, however, while driving, but wife realized her neck was hurting. The headrest, which can’t be adjusted forward and back, turned out to be the culprit. We could have taken the headrest out but decided that wouldn’t be safe. The Sales Manager let us try several other cars in different models including vans, but all had the same type of headrests. When we sadly concluded that none of their cars would work for us, we were given a full refund. In my opinion, that kind of customer service deserves recognition. Through no one’s fault, we were not able to buy from Auto Nation, but next time we need a car (in a decade or so) we will definitely try them again and, in the meantime, we will recommend them to others.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Stay Away from Auto Nation in Tucson AZ

By johnsonbc1 on 5/21/2015 at 11:26 PM. Helped by Adrien, Joe, Ronald, and Greg Paulson.

PLEASE STAY AWAY- WE TRIED TO WORK WITH ADRIEN, JOE, AND EVEN GREG PAULSON. THEY NOT ONLY SOLD US THE FIRST LEMON BUT THE SECOND CAR THEY SOLD US TO "MAKE IT RIGHT" JUST THREW A ROD!!!!!! It is a 2012 Kia Optima. We bought in Jan. 2015 and just have put barely 6000 miles on it. It's going to need a whole new engine! I tried to speak with the General Manager Greg Paulson but he was so arrogant and told me things that were not true that I just have to get an attorney involved and try to warn the public. Please with so many other car dealerships in Tucson don't your hard earned money and families safety. I was naïve and hopeful to trust them twice. Learn from my costly mistake.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Save yourself the grief, go elsewhere..you'll be better off

By aquamahn on 11/5/2014 at 3:22 PM. Helped by service rep.

Service dept deceptive. Went for a simple oil change and found out they used bulk Quaker State Motor Oil that they don't even sell in the parts dept. They tell you they use genuine Honda parts and then instead of using the Honda motor oil they sell in the parts dept that is a blended high grade oil they put this other cheaper bulk oil that is not a blend ,in your car. Switch and bait, no integrity. scammers for a few bucks . inferior parts bottom line .Buyer beware of this place. Can not recommend this service dept.Will not return.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Sold a lemon and a useless extended warranty

By johnsonbc1 on 9/11/2014 at 6:02 PM. Helped by Finance Mgr..

We were sold a lemon and a useless extended warranty. They won't call you back unless you are going to spend money. Finance Mgr. totally scammed us.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Classic used car salesmen

By nic5 on 5/13/2014 at 6:54 PM. Helped by Mike Branam.

Went in on 4/23 to look at Honda Pilot. Was approached by Mike Branam and took car for a test drive. Liked the car and was told I could hold it for a $200 deposit, but to please let him know right away if I wanted it or not as it drove him crazy when people didn't get back to him. So I put it on my credit card. Called the very next evening and told him I had decided on another vehicle. He questioned why I wasn't buying that car and scoffed at the fact that another dealer was giving me an extended warranty. He then proceeded to tell me that it would be 10 business days to get my card refunded. 15 business days later with no refund, I called and spoke to the manager who told me that was not even their policy! I was immediately given a refund by finance. Mike also went on and on about how unhappy everyone was about being owned by Autonation and they can't keep people there. Not a real encouraging thing to tell a potential buyer. The whole experience left a bad taste in mouth and I will not return.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
4   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This was a great experience for me. Everyone in the...

By JKH2 on 6/8/2013 at 10:31 PM. Helped by Joe Butler.

This was a great experience for me. Everyone in the dealership was friendly and helpful. They gave me information but didn't try to pressure me into a decision but rather to make up my own mind as to what I wanted to do. I am delighted with the experience AND with my new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The dealers were not pushy at all and were very helpful...

By Partha1 on 5/18/2013 at 7:55 AM. Helped by Martin Fiello.

The dealers were not pushy at all and were very helpful in making my decision. They were very knowledgeable and friendly as well. Communication was done online and the final arrangements were done at the dealership.

I would recommend this dealer.