Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.6  
Friendliness
4.6  
Overall Experience
4.6  
Price
4.4  
Quality of Work
4.4  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

not respecting customers - maybe raciest

By unhappy customer on 7/30/2018 at 3:32 AM. Helped by The accounting and sales managers..

The store definitely has issues with its management. Some of the sales persons are pretty professional. However the whole management of the store is low efficient. The managers treat customers, especially international customers with very bad attitude. Will never come back or recommend anybody to this dealership again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Mary Jordan on 3/16/2018 at 11:52 AM. Helped by Joseph Schober.

The service performed was as stated and performed on time. They were friendly and courteous. The staff at the dealership was helpful with all my concerns.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Edna Andrew on 8/30/2017 at 3:44 PM. Helped by Joe Aragon.

Excellent service! The people who work there are so nice and very helpful. I love my Honda and the Honda place! You won't be dissatisfied!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great, Fast!

By HondaCivGal on 8/23/2017 at 7:18 PM. Helped by Robert.

Great service and people who keep you informed and let you know what all went down during the service. Would recommend to friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best with all service centers experienced

By Ha654321 on 7/25/2017 at 3:02 PM. Helped by Joe Schober.

The AutoNation Honda West Knoxville is the best with all service centers we have experienced. The service representatives are friendly, professional and honest. They always keep good and relax communication with customers and think things on the custom side. They did great services on my vehicle every time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The service center was excellent.

By Grumps on 5/3/2017 at 8:30 PM. Helped by can't remember his name but it was a young man..

The service representative was very courteous and quickly processed my request. The car was ready sooner than projected. The service representative found in my records that I still had 2 free services left from the maintenance agreement I purchased when I bought the van.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good, easy, no pressure car buying experience.

By Dr. Fred W. Patterson on 4/11/2017 at 10:55 PM. Helped by David Clendenon.

We had a good experience at AutoNation and David was great to work with! He helped us find exactly what we wanted - even when we changed our minds several times and we are very happy with the Honda Pilot EX-L we finally chose. The dealership worked with us to put together the best deal possible. I highly recommend AutoNation Honda West Knoxville, and David Clendenon.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Good experience buying new car

By Iamreal on 2/21/2017 at 1:17 PM. Helped by Ed Pernick.

I had a good experience buying a new Honda Accord Coupe. They appraised my trade-ins without obligation and met my expectations during negotiations- on both car price and trade-in values. Salesman Ed Pernick understood I did not want a lot of hassle/pressure when it came to financing and optional coverages/add-ons... I walked in pre-approved from my own bank. I would buy from that dealership again.

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price

Unbelievably excellent service

By DonaldJamesParker on 9/14/2016 at 2:52 AM. Helped by Sean and Gus.

We were visiting in Knoxville (Farragut actually) today when our vehicle started smoking and smelling. We pulled into a gas station. My wife started for the gas station to ask if they knew of someplace we could take it. On the way she ran into a salesman from AutoNation Honda West Knoxville. He said if we dropped by the Honda dealership, someone there could take a look at it. It turned out to be only a mile away. They took a look almost immediately and discovered serious problems with the front brake - caliper had locked up. They offered to give us a loaner car so we could leave it to get fixed. When they found their loaner cars were all loaned out, they tried to get us a rental car. Enterprise and Hertz were both out of cars. After consulting with his manager, Gus offered to help pay for a rental from Toyota. This vehicle we were driving is a Chrysler. I was blown away with the way Honda went out of their way to help us. Sean even drove us over to the Toyota dealership to get our rental. Those guys were amazing. Next time I need to buy a car, you can guess where I'm going. And actually I did buy a car from them four years ago - and it's never had one lick of work done in those four years other than routine maintenance. I can recommend these guys enough!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service & Repair rips you off. Warranty an expensive joke.

By Virginia J Trudeau on 7/9/2016 at 3:27 AM. Helped by Steve.

Their Service and Repair dept is a rip-off. We bought a used Civic Hybrid and in less than a year the AC went out. We took it in and after sitting for 4 hours they charged us $50 and said they had no idea what was wrong. They were getting 'weird codes' on their diagnostics. They said we had to bring it back some other time and they were going to change us $150 an hour to find the problem. And they had no idea how long it would take. We replaced the AC compressor on our own and it works now. Really? They couldn't tell it was the AC compressor after 4 hours? No idea at all? They are worthless and super expensive. Also, DO NOT GET THE EXTENDED WARRANTY! It is also a rip-off. It was super expensive and expired long before it did us any good. It was an extremely high pressure sales pitch after a long day and lots of paperwork and we caved in. Big mistake! Expensive mistake.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Completely Satisfied

By djaustin88 on 6/14/2016 at 3:27 PM. Helped by Thomas Brothers.

My wife and I are completely satisfied with our buying experience with Thomas Brothers. Never at any point did we feel pressured to buy. In fact, it was the complete opposite. He was very patient with us especially during the 3 months it took for us to decide on a vehicle. My wife and I have and will continue to referral people to Thomas Brothers to anyone we know wanting to purchase a vehicle. This is the 7th car we have bought from this location and we go back time after time because of the service we get.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sean Bradke

By ProudHondaOwner on 5/19/2016 at 5:21 PM. Helped by Sean Bradke.

Sean is so helpful and extremely friendly. Honesty and integrity go a long way! His big smile and kind attitude helped me find my perfect car!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

bad customer service

By shar on 3/20/2016 at 9:17 PM. Helped by Jason.

very bad customer service. its too much to write about, but that company thinks only about the money.Drove over 3 hours in the rain to pick up a car from this dealer and when we got there we were told the vehicle was sold 5 minutes ago, they hardly apologize and when they barely said sorry they had no empathy its like going through the process. I spoke with a sales person name Jason all the way there and all he had to say was he stepped out to demo a car and another sales man sold the vehicle.The vehicle was parked and another customer was doing the paperwork on it .It was a horrible experience and its obvious they didn't care.We couldn't even get a manager to address us until about 15 minutes later came to us to tell us that Jason was out with another customer e and he will be back soon.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
2   Overall Experience
3   Price

Rude management broke the deal

By Jkoueri1 on 12/28/2015 at 10:46 PM. Helped by Jeff Smith.

Went to AutoNation Honda in west Knoxville today in search for 2 cars for my brother and myself. The salesperson Jeff was great, and we were ready to make a purchase, but after my brother made an initial offer on the car, the manager Adam literally laughed and told my brother to "go do research and educate himself" - in these exact words. I dont care if you just flat out reject our offer but what he said was completely rude and disrespectful. After that we didn't even want to stay around to check out the second car, or any car from there, ever.

I would not recommend this dealer.

Overall Rating

2.8  

1   Customer Service
3   Friendliness
3   Overall Experience
4   Price
3   Quality of Work

Post sale support? NOT.

By Johansson300 on 3/4/2015 at 2:55 AM. Helped by Ken/Russ.

My experience at AutoNation of West Knoxville was pleasant. The sales force was nice and worked with me to get a sale price I was comfortable with. But, the post sale support was another issue. As with any dealer, of course, the sales force is very happy to accommodate the buyer. However, they had no problem texting and calling me to come back by to sign some additional paperwork that they forgot at the "closing." I went back to sign the papers even though it was inconvenient for me. But, when something as minor as a missing valve stem cap or wheel center was brought to their attention they go into defense mode. Their comment, "Oh I am sure the detailers would have noticed that when they cleaned the car. It would have stuck out like a sore thumb and they would let us know." I found their comment insulting. I had only driven the car 35 miles from the dealer to my garage. I noticed the missing items, when I cleaned and waxed the car, and brought it to their attention. Why would I fabricate a missing valve stem cap or wheel center? SO, is it my word against theirs? I have not received a return call or received the missing parts. I hope this very minor incident can be resolved, but if not, this is what these reviews and comments are about! Mike

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

It can be extremely overwhelming to buy a new car, and...

By Ectclm12 on 9/22/2013 at 9:04 PM. Helped by Adam Foster.

It can be extremely overwhelming to buy a new car, and Adam Foster made our experience easy and painless. We had many cars to choose from and he was honest about what would be the right fit for us. He answered all of my endless questions and made us feel at home. We will definitely recommend this dealership and Adam to anyone looking for a new car! We love our new Honda Civic!

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
3   Friendliness
2   Overall Experience
1   Price
2   Quality of Work

I was in the market for a new Pilot. I had dealt with...

By daystorm99 on 9/11/2013 at 3:53 PM. Helped by John.

I was in the market for a new Pilot. I had dealt with West Side for many years. After leaving having made the purchase this time however, I felt like I had been used and abused. Unfortunately, it has taken me 8 months to find out how used I was. I told them that I wanted a HondaCare warranty with the vehicle. When we went over the paperwork, I asked after the HondaCare warranty. At that time, I was told that HondaCare was not available for the one I was purchasing. The finance manager said, "This warranty works just like HondaCare." Let me tell you now that it does NOT. I have had the Pilot in for a few repairs now, and nothing has been covered. I feel like I got thrown into the biggest bait and switch that I have ever fallen for. After a couple of bad service experiences with my Prelude, I will never, ever, ever buy from West Side Honda again!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I recently helped my sister in-law purchase a Honda...

By jecopper28 on 8/31/2013 at 10:35 PM. Helped by Adam Foster.

I recently helped my sister in-law purchase a Honda Accord from AutoNation Honda. I contacted Adam Foster in the Internet Department and I'm so thankful I did. I asked Adam for a no negotiable price and he delivered with a great one. When we arrived at the dealership, he had the Accord all ready for us to look at and from there it was a really easy process. We completed all the paperwork and was out of the dealership in a record time of about an hour. I've bought numerous cars and very typically it's a 2-3 hour process, but not here. Get in the hands of Adam and he will make buying a car an easy, stress free process. Thanks Adam! -Jeff

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price

We had a completely awful experience at AutoNation Honda....

By ConDunk on 8/5/2013 at 4:22 PM. Helped by Adrian.

We had a completely awful experience at AutoNation Honda. It seems that AutoNation completely forgot the first rule of sales, “People buy from people they LIKE.” They could learn from Anheuser-Busch’s motto – "Making Friends is Our Business." Our salesperson was Adrian. My daughter and son-in-law are newlyweds in their 20’s buying their first new car, so I was just advising. They first thought they wanted a Honda CRV LX and found one they liked. I advised them to sleep on it and shop around since there are 3 Honda dealers in Knoxville. This agitated Adrian greatly. This was Wednesday. We went back on Friday. In the meantime, the kids had decided to upgrade to an E-XL. You would think Adrian would be happy to sell a more expensive vehicle, but he was not. He said they had already pulled the LX off the lot and cleaned it up, but we saw it still setting on the lot, not washed. In the negotiations, Adrian told my son-in-law that he could not do math. My son-in-law has a degree in Bio Chemistry and Chemical Engineering, so he can do math quite well. It went downhill from there – Adrian was very contentious – making us all very uncomfortable. I have purchased quite a few cars in my lifetime, and I have never had a more unpleasant experience. This story does have a happy ending however. The kids left AutoNation, went to Airport Honda, found the perfect Honda CRV E-XL, along with a pleasant salesman and had a terrific buying experience at Airport Honda!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

What a pleasure it was to buy our 2013 Honda Accord at...

By JohnAndFaye on 6/21/2013 at 4:48 PM. Helped by Adam, Samuel, John.

What a pleasure it was to buy our 2013 Honda Accord at AutoNation Honda West Knoxville. Our sales representative, Adam, did a wonderful job of making sure they had the exact car we wanted and negotiated the sale price (best we found) in a very straightforward manner. Samuel, the F&I mgr. took care of the paperwork quick and easy, explaining addon options without sales pressure. General Manager, John Patty, even checked in on our purchase to make sure it went well. No tricks here. Just a great car at a great price. Their coffee bar has a great cup of coffee too.

I would recommend this dealer.