Dealer 2-Year Rating

Overall Rating

3.2 / 5
Customer Service
3.2  
Friendliness
3.6  
Overall Experience
3.1  
Price
3.5  
Quality of Work
3.3  
Service
3.5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Truly Satisfying Experience

By Justin Poff on 10/10/2017 at 7:37 PM. Helped by Max.

To start, I used to work in sales and was prepared for a battle. I was helping my fiance purchase a new vehicle, and we worked with Max. From the introduction to the delivery, Max never made us feel pressured or uncomfortable, and was extremely knowledgeable about the vehicle and the process. The sales manager and finance manager (Ryan) were also excellent, and we got a deal we can brag about on a vehicle we're in love with. So grateful to these processionals! We'll be sending all of our friends and family their way!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Daniellasitalian on 7/22/2017 at 11:50 PM. Helped by Blake Thomas stebbin.

I liked the fact that they were nice and accommodating on the phone when I scheduled my appointment for an oil change. I ended up being early, and Blake helped me right away. He was very courteous, so I would recommend this place.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Horrible service

By Nathan on 7/5/2017 at 5:59 PM. Helped by Debbie, Zack.

I purchased a Nissan from a different dealer in the Valley, but recently moved closer these guys. Today I called about a service issue and wanted to know if it was covered under my extended warranty. Debbie, the receptionist answers the phone and immediately puts me on hold. After about 7 mins she picks the phone up. I ask my question. Without hesitation she says "NO" it's not covered. I asked Debbie how can she be sure, she didn't even ask my name, VIN, warranty contract number, anything. She said "I'm sure" and then placed me on hold again. I rifled through my file cabinet and found my contract. I called the 3rd party company that they farmed the warranty out to. They told me the issue IS covered. I called AutoNation back to speak with Debbie's supervisor. She must have taken note of my number because each time I called I heard someone pick up the phone and hang-up on me. After several failed attempts at contacting service, I reached out the sales where Zack tried to connect me to Tobi? Long-story-short, each time I was transferred their system "conveniently" disconnected or hung-up because no one was at that extension. Just a glimpse into what you can expect from them after your purchase.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Yesterday was the finest car buying experience of my life!

By Eric Felix on 4/21/2017 at 11:45 PM. Helped by Frederick in internet sales and Robert in finance.

This dealership is great! Their prices are fair and they post their lowest, fair price, so no haggling and being bounced around to different people. I bought a low mileage 2016 Altima. I connected with Frederick in internet sales from home. When we met at the dealership, he was amazing! He was there to serve me versus trying to make a sale! He is simply a nice man in every regard! I told Robert in finance that I didn't want any extended warranty or add on service programs and he honored my request! He even found a way to save me an extra $500 on the buy! A truly great dealership in so many ways!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

You as a customer are not in their best interest

By Andrea01 on 4/14/2017 at 3:02 PM. Helped by Nick and Billy.

I am absolutely sickened by this dealership and their finance guys. They will say anything to make you feel like you won't have to worry about anything just to get the deal done. I turned in a lease and purchased a new lease having never done that before and not knowing what to expect. They kept me at the dealership all day back and forth with numbers and trying to make me feel like they were doing me a favor and not making any money off of the sale. I did owe a few months of payments still on my previous lease but they made it seem like I could exit early and still get my payment to where I wanted it to be. Funny how things change once you are in their office. They try to confuse you with throwing different numbers around and making it seem like they have no wiggle room. I should have left but they were pretty convincing with how they spoke and I sort of believed them so I went through with it. I was concerned about the inspection of my lease return by their third party since it was something that would be done after I leased a new car and not that day but a couple weeks later so I went out of my way to buy replacements for a couple things and the finance guy Nick told me he thinks my car is in great shape by looking at it and I shouldn't have to worry about anything from the third party inspector but of course they can't guarantee anything. I trusted his judgement stupidly. I just got a statement from Nissan saying I owe 881 for remaining payments and damage that some of it should be expected wear and tear...chips on the hood, left and right rear tire worn, bumper cover chipped. I was apparently sent a pre inspection letter in the mail where i could have scheduled an inspection before the third party came to inspect and possibly avoid some of these "excessive wear damages" Do you think either the salesman (Billy) or the guy (Nick) who did a preinspection on my car at the dealership would have had enough courtesy to keep my best jnterest in this car sale and give me a warning that it would be good to wait and schedule a real pre I spection? Of course not, then they wouldn't have made a sale from me that day. I can't believe this is even happening. I'm at a total loss of words and will never lease with this dealership or from Nissan again. Completely disgusted. These guys try to come off as nice but they are slimeballs especially Nick.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good experience,service and sales departments are superb

By Frontier guy on 4/15/2017 at 8:11 PM. Helped by Ian.

Sales department was great and so is the service department.Salesman was extremely helpful and explained everything perfectly and got me the deal I wanted.Sevice and parts have been great also.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

service was great

By DaveG on 4/8/2017 at 8:32 PM. Helped by Marcus.

Worked with Marcus on purchasing 2 cars this past week. One a 2014 Rogue and a 2007 Mustang they happened to have that I purchased for my sons 16th birthday. Already knew what I wanted so the sale went fairly quickly even though I was missing my title on the trade in. Still have to find it. Price on the Mustang had just dropped 1k so that made the experience even better. Financing was the typical length of time. Financing rate seemed fair and in line. During financing be ready for the up sell on warranty protection which can add hundreds if not a few thousand to the purchase price. Not a hard sales pitch on this but a sales pitch all the same. I can easily say I recommend this dealership on the purchase aspect. Have not dealt with them on any issues so that remains to be seen, if any appear. Both sales and finance did a great job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service with Alex

By Stonzy on 4/6/2017 at 4:44 AM. Helped by Alex.

Stopped in for an oil change with no appointment. Yup! Just showed up. Alex took care of me immediately and got two recalls fixed on my vehicle. Would definitely recommend.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Service

By Barbie on 3/31/2017 at 11:55 AM. Helped by Alex.

Alex is great and always busy but acknowledges me! Helps deal with problems and gets them fixed. Still waiting for service recall part to come in. Hope it's soon after a week. Thank you. Barbara

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible service department!!!

By Wrek84 on 2/9/2017 at 1:45 PM. Helped by Nate.

Title says it all. Just trying to get a hold of some at the service department was horrible. Would not recommend working with Nate he was not friendly nore professional. Walked in to go pick up car and he did t even greet me when I walked up to the counter. Overall experience was bad would never come back here again.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Not a good experience !!!!!! This is a review modification

By MTS on 1/21/2017 at 5:39 PM. Helped by Nick, Robert.

After weeks of battling for my refund it has finally occurred. Bottom line is ask a lot of questions and demand all information before signing on the bottom line. Example, what does a used car warranty include. If a refund is due, do not wait or trust what they may say, get it in writing. Remember this is car sales and well its all about trust and comfortable feelings about what they tell you.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service repair

By Dennis on 11/5/2016 at 6:17 PM. Helped by 3 employees.

Took 2012 frontier in for window tinting and oil change. The person who did the window tint cut my drivers side door molding. Service advisor said they would repair it free of charge. Its been a month and he never called. I left messages for him. He never called. Never do business with this place. Now its going to cost me more money to have it repaired.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another Very Efficient Service Appointment

By JAS on 9/27/2016 at 11:12 PM. Helped by Alex Reyes.

Took our Murano in last week for recall work. Easy to make the appointment on line. Got there early, no problem. Dropped off the care. Car was ready in about three hours. All set to go when we went to pick it up. Alex Reyes did a fine job, as always, keeping us informed about the work to be done. We'll need to go back when a part arrives for one of the recall items, and Alex explained it all. Thanks again.

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price

Terrible

By Toddaz on 9/15/2016 at 6:03 PM. Helped by Jeffery Moe and Dallas.

OWNER ONLY RESPONDS TO POSITIVE REVIEWS..Not sure how ratings are so high. My experience was terrible. Tried using Costco buying program was told it wouldn't save me any money (Not according to costco) Tried calling manager and left messages all for nothing. No return calls..warning don't deal with Jeff Moe or Finance Guy Dallas..I have noticed the only responses from owner are for good reviews (poor practice). My family has a total of 4 Nissans in last 2 years but last 3 purchases from other dealers. Had I seen interest by anyone to resolve my issues or even a response (to many to list I would have been happy to discuss with manager). No responses period.. Buy Nissan ....Just don't buy here.. worst experience buying a car ever..Im sure this review will be removed as my previous one has.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Purchasing a NV3500

By Living the DREAM on 6/15/2016 at 6:53 PM. Helped by Do not remember, that how memorable they were.

My wife and I went in to look at NV3500 passenger vans. This is the only large van that we liked, that didn't make us look like a Christian church group on a road trip. We were shown a couple that they had on the lot, however they didn't have the color or options we were looking for. We were told that the SV did not have the option to have the backup camera installed. We made a few calls and found out that was a lie, they only told us that so we would purchase one they had on the lot. We live in Gilbert, however we ended up purchasing from Avondale Nissan....well worth the drive! We called them, they ran our credit, prepared all the paperwork, we were in an out in less than 30 minutes. This is the way to purchase a vehicle! Be sure to ask for Trudy, she will take care of you. I use Power Nissan for our service, however I am starting to feel that I may need to switch. I leave messages that never get returned or I try calling and nobody picks up the phone....it just rings. They started out strong when they first opened, however as personal have left, the qualify for service has all but vanished.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Horrible communication and follow through

By boltfan74 on 1/27/2016 at 6:45 PM. Helped by Lorenzo, Nick.

These folks need a lesson on how to communicate. Made an offer, agreed on a price, offered to pay for the truck or pay a deposit as I was driving from another state to pickup the vehicle. I even had the offer in writing from them, so there was no confusion that we agreed upon a price. Found a shop down the road to perform an inspection and silence. They didn't return calls, and sold the truck to someone else the next day. Should have known better, the communication from the get go was poor. Lorenzo the sales rep who responded to my online inquiry was inept. Nick the manager blamed the rep for not passing along information, just an overall time waste and beating. Maybe I dodged a bullet.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible experience

By Kaitlyn Anderson on 7/28/2015 at 12:33 AM. Helped by Mike Roberts & Nicholas Clark.

I had went in wanting to purchase a brand new car. I had Mike Roberts as my salesman. He was very convincing on a 2015 Nissan Altima that I had my eyes on. He told me that it was brand new and was used ONLY for the Nissan employees to transport parts. I did the average wait of about six hours to get through the process or purchasing the car. When they pulled the car up after it was done being cleaned, we did an inspection on the exterior and interior. The exterior of the car had scratches on the front and also the back of the car. The driver side mirror was very loose and also had paint scratched off on the back of the car. We notify Mike about this and he said he would have these scratches fixed ASAP, including the loose mirror. I went in a couple days later and they had buffed out the stratches. I was told to schedule an appointment with the paint guy to paint over the stratches that were too deep to be buffed out. So, they had done that. I noticed that the mirror was not tightened and that they didn't even try to fix the paint on the back of the mirror. A couple days ago, I called Mike asking when was the best time to come in and get that fixed. He told me that he could not fixed it and that he was on vacation. I called back today and he still said that he can't fix it. I then contacted Nicholas Clark, the manager of sales, and he was very rude also. He did however schedule me to come in and get the paint on the back of the mirror fixed and to get the mirror tighten. But, he told me that it was a used car that was lent out to others that needed a rental car while their car was in the shop, which is not what Mike Roberts had told me. I was lied to and if I knew that the car was lent out to others, I wouldn't never bought the car. I am very upset with this company. I will never recommend them to anyone.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good Experience, all 3 times so far

By Susie M on 5/8/2015 at 7:14 PM. Helped by Joey and many others.

I had some work done at this location. Auto body work after an accident and oil changes a couple of times. The work was done well, efficiently, at a fair price and the staff were very pleasant.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Not Vet friendly.

By andybsmith on 7/1/2014 at 3:58 AM. Helped by Someone who really did not care..

Not veteran friendly...They will ignore your USAA quote and use it against you. Once they have your information its sold off to everyone. They will seriously lowball your trade. Wave off if you are military, Vet, or USAA!!!

I would not recommend this dealer.

Overall Rating

2.8  

3   Customer Service
4   Friendliness
2   Overall Experience
3   Price
2   Quality of Work

This dealership has been a total hit or miss from me. I...

By ACE430 on 3/27/2014 at 12:49 PM. Helped by April, Alan.

This dealership has been a total hit or miss from me. I am a fairly frequent customer of their lot and service department as I own a older 2006 Nissan Altima with the 3.5 SE trim and all available features that I bought used from them back in 2010. I was in the market to purchase another pre-owned car to add to my family, and I have always liked Nissan cars. I've always found Honda and Toyota to be a little too bland for my tastes, in the mundane world of grinding work 9-5, I like to have a little fun with my vehicle to a degree, as we all spend a good portion of our lives in our cars. Nissan has always added a little more performance and pep to their cars compared to the conservative Honda and Toyota. This review is unfortunately going to be overall negative. The only time I did purchase a car here was from sales man Alan Newbury and that was my pre owned 2006 Nissan Altima 3.5 SE which I still own to this day, that particular buying experience was very positive and pretty much text book in terms of doing the deal and the pricing, unfortunately, I've been to this lot a lot more times then that to look into buying, all of them have been more bad then my single good buying experience with Alan. I consider myself to be a fairly reasonable individual with expectations that are not too unrealistic, I try to find the perfect blend of price and performance, best bang for the buck as you will, because lets be honest, if I had all the money in the world I would not be driving a Nissan. My recent experience with Autonation Nissan Chandler was with saleswoman April. I was looking for another pre-owned car to add to the home and went to the lot with intentions to buy again. We test drove several cars, a couple Altimas of different trim levels. Previously owning a Nissan with the upgraded V6 engine and leather interior naturally spoiled me, as who would want to go back to cloth and plastic and a whiny 4-banger after driving that for years? The 3.5 SL/SV was just a little too out of my price range, I had my eyes set on a 2013 CPO 2.5 S Altima with low miles and a multi-point inspection done. I went back into the "box" as you will and we ran the numbers, I've been to other dealers before, and for some reason this dealership always takes such a long time to "ask their manager" and process some numbers on a sale price and present them to their customer. I'm not too sure why, in any case, I waited patiently, keeping myself occupied with my tablet. After about 20-30 minutes, April walked back to the desk with another woman whom appeared to be part of the financing team or perhaps management or both, I am not sure. Being a price conscious shopper I wanted to make sure to get the best deal I could without being unreasonable, which they had dropped the price for me, which I was thankful for, unfortunately, the car I was aiming for and the price was still just a little too out of reach. I told April that the price was almost there and that dropping it a hair more would be in my range and I would drive home with it, this is where the other woman came in, she introduced herself and then proceeded to explain to me that they could not drop the price further. Which is fine, I understand that the dealer needs to make a profit and can only drop the price so much. My only gripe is she acted like she was offended that I was asking for another price drop and proceeded to tell me that "We don't do that stuff here" . Fair enough, I said I could not do the deal at that price. She then insisted that we price out a brand new 3.5 SL/SV package, as the finance lady convinced me that being it was a new car she could push all kinds of rebates, cash back and incentives of being a new car. I sat there to myself and briefly pondered and thought why not, lets go for it and run the numbers, when I shop for the car I focus on the purchase price and for what I am getting for the said price, if they were able to "push" all kinds of company incentives, maybe I could swing the larger monthly payment coming from a loaded brand new vehicle. Another long 30 minute wait commenced. April came back to refresh me that they were still putting things together, we started looking at some brand new car trims and colors on the computer, the color and trim that I was looking for was not on their lot at the time unfortunately. This was going to be a major factor to me, I had never purchased a brand new car before, but I can assure you that if I am going to purchase a brand new car, it is going to be exactly what I want. I understand that we can make some compromises on a used vehicle, not a new car. It had to be a certain exterior, interior color and trim for me if its new. The other lady from finance came back (I regretfully forgot her name.) With some papers, she broke down the price for me, adding some company rebates and cashback incentive, combined with some monthly payment values with certain down payments applied (which I had). They had put together a pretty good deal for me for a 30k loaded Altima, but reviewing the numbers and all, I just wasn't willing to pay that much for a vehicle given all the company "discounts" and rebates, I was curious from her positioning she used on me to include massive discounts, but I wasn't going to swing those monthly payments and instant depreciation of driving a brand new car off the lot and instantly losing thousands of dollars in value, I needed to think this over, as it was a major purchase for me. This is unfortunately where things went south. This lady started breaking out your old school, classic age old dealership tactics of the 1990's and early 2000's, classic canned sales tactics on me to get me to buy a car today, using phrases like "What would it take for you to buy today?" "What kind of monthly payment are you looking for?" I give my answer, she says "Up to?" She proceeds to ask me if she can make me "color blind" and choose a 3.5 car that is not my color preference, proceeds to ask me that if she can find the exact color and trim I'm looking for and can make a "really" good deal for me that would I buy it, I responded with a strong "maybe" and she takes all the papers off the desk and goes back into the finance room to try to yet again put together another deal for me, at this point I had went from comfortable to uncomfortable and just wanting to walk out and leave the place, but I didn't want to be rude. I waited another ridiculous 30 minutes (I had been in the dealership for almost 4 hours at that point). I needed to think over such a major purchase and these people just threw things at me like it wasn't a big deal and tried to pressure me into a high priced sale. April, the finance woman, and now another man presumably also from finance, also walked back to the desk with yet more paperwork and numbers, stated to me they had found my exact car and color and went over some numbers, showing me that they also "added" free oil changes and tire rotations to the deal, a add on that I totally did NOT ask for and increased the sales price (the original price on the 3.5 was not dropped). And that sealed the deal for me, I got up and told them I had to go. And I left the dealership. I felt pressured, and hassled, not by my original saleswoman April, who was very nice and easy to work with, but the finance individuals turned desperate for a sale, they sensed I had money to buy but weren't willing to take into account of my purchase needs and what I was looking for, given the fact that I was willing to buy the original pre owned CPO Altima from them if they were willing to drop the price another $500-1000, but the high pressure sales tactics, the constantly bringing new people out to try and "close" a deal with me, throwing the usual sales tactics at me, I felt pressured and uncomfortable, and because of that, Autonation Nissan Chandler did not retain my business. I don't understand the array of tactics deployed against me, I had never had this happen to me buying my pre-owned car with Alan, not once during the buying process with him did another person ever come out to try to sell or run numbers to me, I'm not sure if it was because we were working with a lower purchase price at that time or what have you, Alan was able to drop the price of the car (reasonably) and accommodate and reach a tell for me that got me to buy it, why couldn't they do it this time around? I don't know. All I know is, the dealership was hungry for a sale, and seemed to throw my considerations and needs out the window, not taking into account what I was, trying to lead me on and romance me with a higher trim level and better car by offering all kinds of "discounts". I should of just left when we couldn't meet a agreement on price of the pre-owned, but her leading me on with the "discounts" kept me there over another hour. I realized it was going to be more money, but she almost made it seem like it was too good to be true. Maybe that was my mistake, I don't know. In the end, because of the long waits, and how I was treated, Autonation Nissan Chandler lost a sale. Unfortunately, I probably will not ever shop here for another car purchase. I will continue to use their service department for my pre-owned Altima that I still own, but I won't be buying another car here for those reasons. The service department has been good to me. I did find a pre-owned car to fit my needs, and it wasn't a Nissan, the buying experience was similar to the one I had with Alan Newbury, but honestly, it was probably better. Sorry it didn't work out.

I would not recommend this dealer.