Dealer 2-Year Rating

Overall Rating

1.7 / 5
Customer Service
1.8  
Friendliness
2  
Overall Experience
1.7  
Price
1.7  
Quality of Work
2.5  
Service
2  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor financial service

By Amador0323@ on 4/20/2018 at 5:29 AM. Helped by Raven.

I went there to purchase a car then the guy from sell was nice he filled up my application and then gave the application to other guy then the seller came back he said yes u can get approved then we were waiting for 6 hours coz the guy from finance had more costumers after 6 hours the guy from finance said we were next to sign the document then when finally was our turn he called us and told us that wasn’t approved why they made us waited for 6 or 7 hours for that answer and I went to abc Hyundai next day and got approved on Hyundai Santa Fe 2018

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience
1   Price

3 times higher repair quote than another nissan dealer in LV

By trusting grandma on 11/20/2017 at 10:13 PM. Helped by Blake.

Took our 2012 versa into service dept 11-10-17. Told them the symptoms of an issue with the car. An hour later the service writer says they had answers on what was wrong. The guy named Blake said the brake switch needed replaced, said it would cost $350.00, and that it would take 1 1/2 hours. I asked if it could wait a couple days so I could have my husband bring it back. He said yes. My husband called a different Nissan service dept and was quoted a price of $82.00 for parts and labor taking less time to repair. Before we could take it in we discovered we had no brake lights on the car which Blake never mentioned. Feeling it unsafe to drive we found a mechanic to come to our place and repair it for a total of $111.00 (parts & labor). This did fix the problem. My thoughts are that hopefully I wasn't quoted a repair price 3 times higher than else where because I'm a 60 yr old lady.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Full of Crap Dealer!!!!!!!

By Janela Martinez on 9/21/2017 at 11:10 PM. Helped by Stacy, Jennifer, John.

This is a true nightmare with this Dealership! I've been sold a 2012 Durango which it has not been working properly a week after I took it from the dealer. It brakes down on me in the middle of the street, I call the salesperson who is never available, then I called the financed Manager who decides to charge me more money to be able to close the deal, just to tell me she will get back with me, which she doesn't at all! Waited 4 hours in heat out there, I called my AAA to have my car towed to the service dept, they send me to the salesperson who I found inside her office, then she sends me back to Service Dept, at the end the only true and great help I get is from a young lady called Kim who works in the Rental car dept, who authorized for me to take a loaner car. However i was only going to be with out my car for the long labor weekend, which turned out to 2 weeks, them knowing I have 5 kids which is why I needed am Suv! Well they didn't care, no consideration or respect what so ever, never got a courtesy call from my salesperson or a manager, to top it off my plates expires while my car has been in their posesion at all time, they give me my car with expires plates, and still my vehicle not properly functioning, I go back the next day when they gave me the car to tell them my car plates are expired, I haven't been able to make use of my car, and now I have to pay for my plates which has been expired since they had my car, just to get an answer from the Manager (Dalily saying I suggest you just go pay your platesat the DMV!) In top of that I had to take my car to the Dodge dealer to have a full inspection done since it not running properly, so here I am without a car, with more expenses added to me, with expired plates, and no car! None of them Salesperson, Manager or anyone has had the courtesy to call and see how they can help me out! Worst Customer Service Ever! Do not buy from this place you will regret it!!!!!!!

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

crap service

By coryjohnson91 on 8/12/2017 at 9:49 PM. Helped by blake.

I bought a 2008 Nissan Sentra there in May 2017. Everything seemed to work fine for a while, the dealer even got me to obtain the "powertrain protection plan" so that more on the car is covered in case something major breaks down. The dealer plays as if there is nothing wrong with the car but sure enough, the crap car struggles to stay idle and turns off when i blast the air conditioning because its over 100 degrees in Las Vegas at the time. The protection plan doesn't cover a dime. PAYMENT: So the diagnosis was around 80 bucks(not bad)...Nothing else was explained to me with helpful detail on what the car needed but that the bill would come out to 700.00...the actual total bill was over 800.00!! most of it being labor (553.00). So thanks for selling me a garbage car with your bs useless pledge paper that you put in my folder to make me feel better. And they left a pink rag on my passenger seat!!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price

Needed service while traveling

By Unhappy traveler on 7/13/2017 at 8:01 PM. Helped by Frank.

We developed an over heating problem in our Titan truck while traveling to Oregon from Arizona. Suspected a faulty thermostat called to make an appointment and had the truck in before 9:30 am. It was after 11:30 when Frank found us and told us we needed a thermostat and the radiator was leaking and needed replaced estimate was $996... When asked where the leak was he didn't know , we asked how much for just the thermostat and his answer was $580.. the estimate cost us $80 and we headed back to Phoenix for a new thermostat and radiator cap , installed for a total of $121 with tax. I would avoid this dealer at all cost.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience made us feel like family

By Hernandez family on 5/26/2017 at 6:44 PM. Helped by Blake.zahn..frank.vanessa.maria.

Blake..zahn..vanessa.maria.and frank they made me and my family feel like family.. I calles in a talked to blake about my issue with the car and also mentioned i just had a new born baby and as soon as i said that..no questions asked he said he had a rental vehicle ready for me and he took care of the the other issues..main thing was the a.c. i had to get done cant have the kids in there with no a.c this summer.. And when we got there the ladys in the service dept made us feel so good offer us food amd drinks made us feel like family..frank in service also made us feel like family while we waited for blake..they all were very professional and respectful also zahn the manger was so polite..I know that these staff memebers were all trained from good managment..it starts from the top on down..also another lady in the service dept i did not get her name but again they all were so nice..vanessa and maria..thank you so much to all

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price

Lied to over and over shame on us!

By Sad in Vegas on 12/10/2016 at 6:23 AM. Helped by Bernie, Marty sales dept..

We purchased a new frontier only to find out we never really received any discount on last years model, just play on #'s. We've waited 11 days and still no truck that was to be delivered a week ago. Dealership has no idea where our truck is just somewhere b/t Las Vegas and Tx, such a joke so disappointed!!! Should of ran after the first lie. Shame on autonation Nissan las vegas

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Andrew Evans great guy

By Mello_44 on 10/26/2016 at 5:48 AM. Helped by Andrew Evans.

So came in last minute and andrew made sure i was taken care of thanks again to Andrew Evans for all the great service. Will send many people your way

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience

..Nissan rouge /lv. Sahara location

By Flowerst1 on 10/12/2016 at 7:27 PM. Helped by Andrew.

Not only do I service my car here but also got it from here I hate this place they don't seem to care about the issues with your car really. Two weeks into getting my new nissan rouge (6miles) i realized that the passenger seat would vibrate mentioned it to the salesman and he said oh bring it in we'll have a look so I did and the service center said " I should continue to run my car till I had more mileage because sometimes the brake pads ....blah blah" it has now been months (I have took it in two other times and nothing has been done one of those times i spoke to the service manager explaining everything from the start I told him it was very frustrating having leased this car brand new and I didn't feel it was safe nor did i want the car at this point i also told him his department was not helpful and rude *on one visit I was there 4hrs and they forgot about my car!?* he replied with a grin on his face sorry i dont think you'll be able to do much its hard to get out of contracts then followed by saying you dont have to come here i mean you can go to a diff. Location they'll probably treat you the same tho i was like wow...shortly after he mentioned a buy back ... ) I opened up a claim on the car but I bet my best option now is to go into a different dealership and get into another vehicle

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

"Drive safe with Nissan" I DON'T THINK SO...

By Gavygalvin0822 on 9/11/2016 at 6:10 PM. Helped by Andrew.

We bought a brand new Nissan Pathfinder 2013 of June 2013, we've been very happy about it until this year when it started experiencing shuddering, juddering, jerking and the worse of all LOSING POWER WHILE YOUR DRIVING AND HAPPENED ONE TIME YEALDING ON LEFT TURN WITH ONGOING TRAFFIC WITH MY 7 and 2 yrs old kids in the car, that was a HORRIFIC AND VERY SCARY MOMENT. Took to AutoNation first time and service advisor said might be just an update on a software which they did, car was fine until it happened again took it back and couldn't find a code (can't do anything about it they said) and again it happened again, took it back and this time mechanic verified shuddering and lost of power when accelerating, got a code and replaced a part,car was fine until it did it again. FOURTH TIME took it back to dealership unable to get a code and AGAIN THEY SAID can't do anything about BECAUSE no code, picked up the car and just after half hour it happened again on my way home AGAIN: my husband called ANDREW the service Advisor and my husband suggested to keep the car and maybe can someone drive it everyday until they can verify (we don't care how long they will keep it) they kept it for a week and they said unable to reproduce the problem and no code and of course "THEY CANT DO ANYTHING ABOUT IT" it still happening .MY QUESTION TO THE NISSAN: especially they have this add was it DRIVE PINK,DRIVE SAFE: if you really value people lives, why are you letting people drive your car when they have this UNSAFE PROBLEM? WHY DON'T YOU RECOGNIZE THE PROBLEM? IS IT BECAUSE WE ARE JUST A MIDDLE CLASS FAMILY AND YOU KNOW THERE IS NOT MUCH WE CAN DO ABOUT IT? I WONDER IF WE ARE FIRST CLASS FAMILY,LAWYER OR A DOCTOR WILL WE BE TREATED THE SAME?

I would not recommend this dealer.

Overall Rating

1.5  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Quality of Work

Not professionals at all.

By Johansoto on 9/15/2014 at 11:29 PM. Helped by Andrew B. Chris A..

It is a waste of time they will not repair what it needs to be repair and they will not fix whatever they damage. I went in for a noise on my radio it Andrew B. told me that they were going to replace the harness of the radio but in the process of checking the radio problem a piece of the interior plastic got scratched. Now I got two things that needs to be fixed. Well They never called me back at all, I called back a few times and they said "parted backorder but I'll call you as soon as the parts is in". 4 months later I ended up taking my car to the centennial Nissan dealership for them to fix the radio problem that was and it still is under warranty, they told me that "The wires on the back of the radio were cut like they were trying to bridge the problem instead of replacing the harness wires". After Nissan Centennial fixed the problems I went back to AutoNation Nissan dealership for them to replace the plastic that was scratched. I waited for about one hour and when I went back to my car, after it was "supposed to be fixed" I see that the new part was scratched as well like when they put it in there were not careful enough and the piece got scratched again. After complaining Chris A. He told me I'm so sorry I'll fix this myself give me a few days to order the part again and I'll call you as soon part is here. Well he has been few months since that happen and I'm still waiting for them to call me back.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service Department

By Tyggie on 8/15/2014 at 5:25 PM. Helped by Service department in general.

I've taken my car here twice for service and each time I've been treated fairly and honestly. All of their personnel are friendly and seem to have the customer's needs in mind.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service provide by the sales person Javier...

By Yespnz on 3/29/2013 at 12:43 AM. Helped by Javier Canales.

Excellent service provide by the sales person Javier Canales he was very helpful and courteous. He also was very knowledgeable. Help us decide which car we really wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service! great dealership! awesome all the way...

By Cali10 on 3/13/2013 at 4:52 AM. Helped by David Froemming.

Great service! great dealership! awesome all the way around!!! I will recommend all my friends and family to go to this dealership for sure! I have bought two cars from them already and no complaints!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Michael Tabb and Tek helped me get my truck... I...

By mariostope on 2/8/2013 at 10:48 PM. Helped by tek and Mike Tabb.

Michael Tabb and Tek helped me get my truck... I couldn't of been more appretiative ! my credit was not great and Tek went far and beyond o help me get my new truck ! I have a low credit score and can't show all my earnings...Tek made it happen ! I will in the future buy again from them and tell others ! thank you, Mario

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

My vehicle was totaled in an accident & I was looking...

By C. Brooks on 2/3/2013 at 3:09 AM. Helped by Danny Burgess (Sales) Bill Hoeft (Finance) Chris Ditmore & Lou (Sales Managers).

My vehicle was totaled in an accident & I was looking for used 4WD truck to replace it & I only had a few days left w/ the insurance provided rental. I have purchased or been involved with the purchase of over a dozen vehicles in the past and never have I ever had a auto buying experience like the one I just had at Desert Nissan. Danny Burgess (Sales) is an All Star in my opinion. Most Sales guys will try & convince you they are laid back & try to be your best friend & fill your head w/ whatever they think you want to hear so they can get you to hurry up & sign. This was NOT the case w/ Danny. When Danny said this was a "no pressure, straight forward, simple transaction" he truly meant it. Danny listened to everything I was looking for and led me to a Frontier that was everything I was looking for & so much more. Even though the Frontier was perfect I still wanted to see other Frontiers (new & used) & Danny happily showed me essentially every truck on the lot & answered every question I had both directly & honestly. I wanted to take the rest of the day to think it over & to my surprise, neither Danny nor Chris (Sales Manager) tried to pressure me into making a decision or a commitment before leaving. I made an appt to return the next day to do the paperwork & even though he had the day off, Danny was there patiently awaiting my arrival. Danny had everything ready to go for when I arrived which really saved a lot of time. I was prepared to have to negotiate and fight for the payment, down payment & terms I wanted but Never had to do more the choose the length of the loan. My Finance Manager was Bill Hoeft. Bill was straight forward, friendly & relaxed. Bill didn't try & push or pressure me into adding thousands upon thousands of dollars in add ons or other stuff I didn't want. Bill took the time to explain all my options & helped me get the coverage I was Wanting at a price which beat my best expectations & even helped me to save hundreds more on annual insurance premiums. I came in at 3:30 and was driving away in my dream truck before 6 pm. No Hassle, No Haggle from start to finish. By far the best truck buying experience EVER. Plus the awesome service doesn’t end after the purchase. Every time I have been into the dealership (most recently to pick up the green slip) I have been met with the same friendly & amazing attitudes as the 1st time I drove onto the lot . Thanks Danny, Chris, Bill, & Lou! I would highly recommend anyone in the market for a new or used vehicle to go see Danny Burgess & the crew at Desert Nissan.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We went into the dealer not figuring to buy and thinking...

By shaun powers on 1/27/2013 at 5:33 PM. Helped by Danny Burgess(sales)/Bill Hoeft(finance).

We went into the dealer not figuring to buy and thinking that our credit wouldn't let us anyway. We wanted to look at the Nissan Titan and had an appointment with Danny Burgess the internet manager. Although the truck was nice I wasn't willing to pay that high a payment at this time. We decided to look at the Altima and see what kind of deal it would be. The price was good and the vehicle is beautiful. We decided to go ahead and see what the deal would be. There were no "high pressure" tactics or long waits to get info. Our salesman was a personable and easy going guy that listened to what we wanted. We were not first in line to see finance but the wait wasn't long. In finance we dealt with the Bill Hoeft. This was the easiest time I have ever had in a finance office. Everything was explained in full and easy to understand. The truth is that if I hadn't been talking so much about other stuff it would have been very short time in finance. Once we went back to the car Danny explained all the options again and helped us move our stuff from our previous vehicle. I have purchased many vehicles in my life and had both good and bad experiences with dealers. This has by far been the best experience I have had while buying a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

For someone who has never bought a car before, this...

By KRut on 12/5/2012 at 4:20 AM. Helped by Zack, Eli.

For someone who has never bought a car before, this experience was painless, and dare I say...fun? I had no idea what I wanted walking into the dealership, and left a satisfied customer. The employees are thoughtful, considerate and don't make you feel pressured to make any decisions you may be uncertain about. The result? A brand new 2013 Nissan Sentra that has truly changed the way I think about automobiles and the car buying process. I would recommend this place in a heart beat, and Nissan definitely has a new fan.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This is the second car I bought from Desert Nissan. In...

By monroecool on 11/27/2012 at 2:26 AM. Helped by Rico Williams.

This is the second car I bought from Desert Nissan. In each case I was satisfied. If I should decide to buy another car after a while, Desert Nissan will be my dealer.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Everything necessary for the purchase was taken care of...

By zxwing on 11/13/2012 at 4:01 AM. Helped by Daniel Maimran, Edward Dooner.

Everything necessary for the purchase was taken care of before I arrived at the dealer. The amount of paperwork was minimal. I received excellent customer service. The personnel were very friendly and eager to please. I believe I received a fair deal. I would recommed this dealership to others.

I would recommend this dealer.