Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.4  
Friendliness
5  
Overall Experience
4.4  
Price
5  
Quality of Work
4.4  
Service
5  

Dealer Reviews

Show:  

Overall Rating

2.6  

1   Customer Service
5   Friendliness
1   Overall Experience
5   Price
1   Quality of Work

No call back

By Jelani on 1/25/2018 at 9:03 AM. Helped by Jon Tyler.

I submitted an online request for information for a 2017 Nissan Altima. I live in another city, but found the best deal on the Altima here. Jon Tyler called me immediately and sent me a credit app by email. I sent the completed app back immediately, and never heard from this guy again. My credit was ran several times. I had no credit issues because I ended up buying a 2018 Jeep Grand Cherokee from my home city when I didnt hear back from this place. Regardless of what my credit situation was, I expect a call back to keep me informed, especially since you've run my credit. Very unprofessional and unppreciated. Especially since it was an emergency to replace a car that had broken down. Time was of the essence. Do better!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service department utmost courtesy and professionals

By JIM071363 on 6/5/2017 at 3:58 PM. Helped by Dave Ranger.

Dave Ranger ( asst. service mgr.)handled our rather hard to find repairs in the utmost professional manner and we have never been treated with such detailed care and by such a professional . H e remained diligent and got us taken care of. I would like to have such a manager in my own business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful customer service

By yvonne perry on 3/9/2017 at 5:15 AM. Helped by Calvin Ingram.

Great place to purchase a car. The staff was great especially Calvin my saleman. Calvin knowledge about the car that I purchased was amazing. I will recommend the dealer with Calvin as the saleman.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No Comparison..Best Staff Ever

By Shell on 3/6/2017 at 8:45 PM. Helped by Calvin Ingram.

Went to several dealerships and this was the only one who would work with our situation. Mr. Calvin Ingram didn't sugarcoat anything and we left in a 2017 Murano within 2 1/2 hours. Very Sastified with our purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a car a week ago

By Brandy Evans on 1/30/2017 at 3:53 AM. Helped by Luke.

They were awsome very helpful and nice thanks to Luke for finding the right car for my daughter they are great people there is live 2 hours from them and the next car or Suv I will drive to buy it with them

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Phenomenal Service!!!

By Woo10 on 1/5/2017 at 1:36 AM. Helped by Steve Oriaku.

Super fantastic service!!! This is my 2nd Nissan that I have purchased. My first experience with this dealership was GREAT (over 9 years ago). They were very professional, courteous, and very much aware of my needs and aggressively exceeded my expectations!! I left Nissan that day VERY, OVERWHELMINGLY satisfied!! This 2nd time was an absolute charm!! ALL of my needs were met actually exceeded. I am so happy with my new 2017!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Bush on 11/23/2016 at 3:56 PM. Helped by Shane Carr.

We purchased a gently used Nissan Armada and were impressed with the professionalism of all staff involved in our transaction. Thanks Autonation Nissan for making our purchase a smooth and easy process! Thanks to Shane Carr for giving us information needed beforehand, setting us up with appointment, and taking us for a test drive! We are still loving it!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Vehicle Purchase

By Roy on 1/17/2016 at 5:02 PM. Helped by Steve Miller, Shane Carson.

Recently purchase a 2015 Nissan Altima from this dealership. I was able to negotiate a walk out the door price via email which was honored upon our arrival and the sales process went as smoothly as I have ever experienced. It was like night and day compared to the horrible experience I had with Wolfchase Nissan.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Shopping and Buying Experience!! 5 Star Attitude

By BChapman on 5/16/2015 at 1:58 PM. Helped by Jonathan Faught.

Great Shopping and Buying Experience!! 5 Star Attitude - 5 Star Approach - 5 Star Experience Shopping for My Daughter's First Car for 16th Birthday -- I visited 6-7 dealerships about a month ago to test drive a variety of vehicles to see what I thought would be a good fit for my daughter. Last Saturday, I got up early did some research, and went out searching for 2 vehicles, Toyota RAV4 and Nissan Rogue. Spent all day, going all over memphis visiting 12 dealerships. Actually found a couple of possibilities. Decided to visit the last dealership on my list AutoNation NISSAN to look at a Rogue. I was greeted by a young man, who's approach I greatly appreciated - Jonathan Fought. (I hate when I'm greeted with a cocky, prideful, and/or arrogant Sales person that don't greet me with the intent to help me with what I'm looking for.) Jonathan Faught greeted me and he began for first LISTENING to me and what I was looking for. I felt he wasn't pushy, but instead was genuinely interested in HELPING ME the customer. (so far he was 2 for 2 in my book). Then he showed me what you had to offer in line with what I was looking for. He went over the features and benefits of the vehicle (again without being pushy or aggressive... 3 for 3 now). Took the Rogue out for a short test drive. I loved the way it handled and braking and I was convinced that the Rogue was going to be the car for my new 16 yr old. Now, it was just a matter if I was going to be able to buy it here or go back to 2 other options I had found early that morning. Both other vehicles 2011 were 1 owner with 32-36K miles. I really liked the car, Jonathan's attitude and approach towards me and I wanted to drive back to Bartlett to get my wife so she could see it and test drive if she wanted to. Then one of the Managers stepped in (can't remember his name) and offered to allow me to just take the vehicle to Bartlett to show my wife (I really appreciated the pro-active attitude and willingness to do everything possible and gave me the impression that the customer comes first). Then he went over the CarFax report and explained further how the report worked, what to look for and benefits of it. All of this still happened as I was leaving the dealership without the intent of buying the car because of the price being a little out of my budget. Now we're 4 for 4, I was truly impressed with the level of professionalism, courtesy, customer-first approach. After understanding the CarFax report and the value of being able to see the service records for this vehicle. I decided that I might want to adjust my budget just slightly in order to have this peace of mind of knowing what I was getting. All that said....I would highly recommend allowing this dealership the opportunity to help you with your search for a new or used car. I genuinely had a CUSTOMER COMES FIRST Experience with Jonathan leading the way. We decided to purchase the vehicle and surprise my daughter with it that night. They even lent us a big red bow to put on the vehicle (once again.... taking care of all the customer's needs). Since, the purchase, Jonathan has been following up with me to check to see if I had any questions, concerns or anything he might be able to help us with. Jonathan - "My job didn't end when you left the store, please know I'm always available to help" Great Shopping and Buying Experience!! 5 Star Attitude - 5 Star Approach - 5 Star Experience Salesman: Jonathan Faught Dealership: AutoNation NISSAN 901-759-6100 Address: 4140 Hacks Cross Road, Memphis TN 38125

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Price for new vehicle was initially quoted. We waited...

By Cjones33 on 8/7/2013 at 12:01 AM. Helped by Steve Miller.

Price for new vehicle was initially quoted. We waited one hour and 15 minutes before sales rep got back with us on a trade in price, only after we told him we had been waiting that long and needed to leave, but he could call us. At that point, he was very rude, and showed us the price he had come up with. The trade in price for our 2002 Oldsmobile Silhouette in excellent condition was an insult and the price quote of the new vehicle had increased over $1000. He showed us the blue book price of our vehicle was at $5300, but only offered us $1750 after stating our vehicle was in excellent condition. Since we, as senior citizens, felt we were treated poorly, we asked for the key to our car. He didn't even offer to get it - he said the key was at the front desk if we wanted it, and we had to go get it. Then treated with "an attitude" by person who gave us the key. Never in my life had such POOR customer service.

I would not recommend this dealer.

Overall Rating

4.0  

5   Customer Service
5   Friendliness
3   Overall Experience
3   Price
4   Quality of Work

I was very please with the service which I received, but...

By jodyblond on 5/14/2013 at 12:44 PM. Helped by Shannon Webb.

I was very please with the service which I received, but the follow up that they said they would do was very poorly. I purchased a used GMC Acadia which did not have the owner manual. The sales man told me that he would contact the person that traded the vehicle in and see if they still have it. The follow up I got was yes and would bring it by the dealer ship by the end of the week. I called to follow up and they said no one had been by but they would call and follow up again. I told them that I would pay to have it sent to me or the dealer ship if they would just let me know. Ok I will call again, after four months still no answer. I feel like all they had to tell me was they could not get it and let it go.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Mr Sanford is very friendly and work very hard for his...

By williams2013 on 5/10/2013 at 1:37 AM. Helped by jerry sanford.

Mr Sanford is very friendly and work very hard for his clients. He also made my visit at Nissan Dobbs a pleasant experience. I want to say thank you to the Nissan Dobbs team.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I bought a 2013 Altima, and the service I received was...

By Kelly H on 4/2/2013 at 6:48 PM. Helped by Will Rogers.

I bought a 2013 Altima, and the service I received was excellent. Will Rogers sold me my car, and he was as pleasant and accommodating as he could be. He was never pushy, and he even helped babysit my 18 month old daughter to allow me to tend to paperwork, etc. I was very impressed with Dobbs Nissan, and will definitely purchase my next vehicle from them!

I would recommend this dealer.

Overall Rating

2.0  

3   Friendliness
1   Overall Experience

Spent three hours in dealer showroom trying to purchase...

By gkallen on 3/26/2013 at 9:31 PM. Helped by Michael Good.

Spent three hours in dealer showroom trying to purchase new Rogue - most salespeople were in meeting - my rep trying to attend my needs as well as other customers - vehicle in which I was interested had dead battery - paint scratches in hood and doors - malfunctioning power steering - sales manager treated my concerns as trivial - worst car buying attempt in my 76 years of trading!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

While attempting to purchase a car for our son, we went...

By dgreer525 on 3/6/2013 at 12:52 AM. Helped by George Soles.

While attempting to purchase a car for our son, we went to Dobbs and was greeted by George Soles. We had the best experience with our auto purchase. I recommend the hassle/stress free experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The staff was very informative and patient with me as I...

By K. McLin on 11/30/2012 at 7:34 PM. Helped by Steve O..

The staff was very informative and patient with me as I made my selection and worked very hard to find a vehicle that had everything I wanted included. I will return and refer others to this location. I had a wonderful car buying experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I was looking to find a Dodge Challenger and Dobbs Nissan...

By jessica freeman on 10/2/2012 at 10:45 PM. Helped by Jerry Sanford.

I was looking to find a Dodge Challenger and Dobbs Nissan had exactly want I was looking for. I had a wonderful salesman Jerry Sanford. He answered all of my questions about the challenger. They gave me a reasonable amount for my trade in. Thanks to the guys at Dobbs Nissan I have my dream car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I took my Altima in with a tire that blew out. I was...

By gwendolynj on 10/2/2012 at 8:08 PM. Helped by Greg Tyler.

I took my Altima in with a tire that blew out. I was expecting to have to buy a tire, but Greg found out that I had a tire warranty that was covered under my maintenance plan. He replaced the tire and had me on my way quickly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have great confidence in John Galvalisi. Originally I...

By C Meisterman on 9/29/2012 at 3:01 PM. Helped by John Galvalisi.

I have great confidence in John Galvalisi. Originally I was taking my Honda in to the dealership to have it serviced because it was close to my home. John listened carefully to what I told him about the sounds the car was making and always told me exactly what I needed to do to keep it running smoothly. I felt like he cared. The big thing is he listened, and when I began to think about trading in my car, he heard me. He checked out what the dealership had and mentioned that there was a Rogue on the lot that he felt I would like. He referred me to a salesman who closed the deal. I now am driving a Nissan and am totally confident that whatever I need to do to keep my car running, John will be there to guide me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Working with jerry was a pleasure. The entire staff was...

By jennifer.alexander.520 on 9/27/2012 at 10:28 PM. Helped by Jerry Sanford.

Working with jerry was a pleasure. The entire staff was helpful. He found out what i wanted to buy and made it happen. I love my car and thank you to the whole dobbs team.

I would recommend this dealer.