Dealer 2-Year Rating

Overall Rating

2.1 / 5
Customer Service
2  
Friendliness
2.3  
Overall Experience
2  
Price
2.7  
Quality of Work
2.1  
Service
1  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Uninformed, poor service, incorrect diagnostics

By DavidJonesAZ on 6/5/2017 at 6:12 PM. Helped by Leo Leufkens.

My review is of their service department. I bought a new Nissan Rogue memorial weekend from ABC Nissan in Phoenix. I noticed the next day the heated seats weren’t working. I know, heated seats in Phoenix, it’s a long story. Regardless, I talked to the service manager at ABC Nissan and he said I could use my warranty at any Nissan Dealership in the US. AutoNation Nissan in Tempe is closer to my house and I figured would be less busy. I booked a service appointment online. I showed up 20 minutes before my scheduled appointment to find out it would be at least 2 hours. Why have appointments? 2.5 hours later, my new car is returned to me with the diagnostics “of course the heated seats aren’t working it’s too hot outside” then the service person proceeded to explain it has to be below 68 degrees outside for the heated seats to function. WHAT? I read the owner’s manual, the heated steering wheel has that requirement. The heated seats do not. I called up the service manager at ABC Nissan and explained the situation and he confirmed that the outside temperature has zero impact on the heated seats. Do not trust what the service folks at this location tell you.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

A1 Customer Service & Sales

By sanzuality2 on 6/5/2017 at 4:50 AM. Helped by Kelly M. Jeremiah W. & Lori A.

AutoNation Nissan Tempe where i had the only pleasant car buying experience in my lifetime. No hard pressure, no "we're the biggest, baddest and you won't find this anywhere else... blah blah blah." We agreed on a price, I came in documents were prepared promptly with numbers as agreed. In and out in less than two hours. Thank you Kelly M. Jeremiah W. & Lori A. I truly appreciate that you provided not just excellent customer service but a comfortable buying & sales transaction! So happy with my 2017 Rogue!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Horrible Customer Service

By Offended by Poor Service on 11/7/2016 at 1:28 AM. Helped by Howie.

Said they would match a price at another dealership and get us to the desired monthly payment. Came back with an offer for $2000 more than the price at the other dealership but the right monthly payment. When we questioned the difference in price Howie became defensive and was rude to our friend who was with us saying "are you co-signing?" And "you're trying to mess you friend up from getting a good deal". So he felt it was OK to charge 2K more when he said they would match the price, because he knew how much we were willing to pay. He also refused to bring out the sales manager or a finance manager when we were done talking to him for being rude and condescending.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

COREY WAS GREAT!!!!!

By Amy C on 11/1/2016 at 11:27 PM. Helped by Angel and Corey.

Best car buying experience EVER!!!! When we dealt with the salesman Angel he and the Manager did a great job to exceed our expectations by far!!!! I would recommend Everyone to buy a car from Tempe Nissan. This was our 3rd purchase. Thank you Corey and Angel for the PERFECT experience!!!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Lied about cancellation of warranty and refuses to refund!

By ljan on 10/31/2016 at 11:19 PM. Helped by A.J.

I bought a Nisan Finder from this dealer last August. The sale guy was really a very nice and helpful guy but when I sealed the deal, the finance manager spent almost an hour to convince buying some extra warranty and finally I agreed when he confirmed that I cancel within 30 days without any cancellation fee. Then the next day, I realized that I really don't need this warranty and I called to cancel and then the finance person y (A.J) told me he'll do it in two weeks from that date and I agreed. Two months later, I was surprised that the warranty has been partially cancelled and I got only $400 out of the $1500 !!! I kept calling and there was no response. I spent hours on the phone with Nissan finance and they came with an answer that they can't do anything about it! That is called rip off and stealing!! and it is a disgusting way to do business!! I have all the documents that show that I already cancelled and I know that I am liable for full refund. I'll definetley avoid dealing with this dealer! I'll extend my patience for a week and if I find there is no progress then I'll proceed the case with a lawyer!

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Very disrespectful manager ....Cory....

By Miketucson on 10/27/2016 at 5:01 PM. Helped by Cory.

I drove 2 hours to purchase SUV from AUTO NATION NISSAN. Very unprofessional manager .... CORY... when I told him let me think about the deal his response was "WHAT ARE YOU DOING HERE GET THE xxxx OUT" Since others complained PLEASE do your self a favor READ the REVIEWS ON YELP AND GOOGLE before you visit this location.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Screwed me

By ASUhusband1 on 10/17/2016 at 1:20 AM. Helped by Joe,fleet manager.

Bought a used car from joe the fleet manager. Paid 2900 cash 24 hours later check engine light came on while trying to figure the cause of there 2 weeks after purchase driving to work gearbox warning light came on now transmission doesn't shift at all 5000 to put in new trans will never deal with this dealership again avoid them at all cost

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Didn't listen

By nissan on 2/15/2016 at 11:39 PM. Helped by Howie.

Howie was fine as a person but he was poorly trained. We said specifically what we wanted. Instead of pointing us to what we were interested in or just saying they didn't have it, he proceeded to bring out what he thought we needed. Wasn't even close to what we were looking for. Then when he did find a style we were looking for, it had a leaking head gasket. Really, you would have that on your lot? Avoid, Avoid, Avoid. We will never set foot there again. The salesperson kept calling me pops. Really?

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Rip off alert

By Ndaryn on 11/29/2015 at 12:55 AM. Helped by Clint.

Stopped in to get check engine light checked. Told me 11 codes. Car not safe to drive. Said it would take 3 hrs to determine codes. Took it to different dealership. Advised 10/11 codes old and nothing major. Example tire pressure codes and battery code due to recently installed new battery. Only one real item to be addressed, found this out in five minutes and advised car safe to drive. Clint tried scare tactics that are unprofessional and the reason dealerships get a bad name.

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
4   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Returned certified pre-owned junk within 14 hours

By MyCarisAlfred on 9/30/2015 at 9:33 PM. Helped by Jeremiah.

My experience was the worst at AutoNation. Neither I nor any of the people I have told my story to will ever enter AutoNation Nissan again. First the salesman was a complete slimeball of a salesman, saying anything and everything that he could to sell me a car. Many of the things that he was claiming was not even scientifically accurate, such as, "Electric vehicles don't use more power to accelerate." Wrong. When the vehicle was transferred over to my possession, it was only charged a third of the way. I was sitting in that lobby for hours to purchase the vehicle. That would have been plenty of time to charge a vehicle to full on the level 3 charger at the dealership. Also, I am not familiar with Nissan's 127-point certified pre-owned inspection, but the front tires were so bald it couldn't even tell what the tread looked like once upon a time. I'm glad I was protected by Nissan's 3-day, 150 mile money back guarantee because the car that was sold to me did not charge at all. I have receipts from the Blink charging stations that I used for an hour and a half, and the car only barely charged <10%. Bringing the car back was a ridiculous hassle. I was approached by a whole team of salesmen when I got there to return the vehicle, but the staff disappeared after I handed back the keys to the return vehicle. No attempts were made to get me in another vehicle or to repair the vehicle I had already purchased - not a smart move when you have a serious buyer on premises. I resolved to only wait 30 minutes for assistance (which never came), so I went to the front desk to arrange for my trade-in to be returned to me. No one had even been instructed to retrieve my trade-in. The runner immediately went to get it while I waited outside, but he came back with the wrong car. As he went back to get the right one, I went inside to demand the refund of my down payment since no one had bothered to discuss that with me. Since I had only purchased the vehicle less than 24 hours prior, I had the receipt ready. The woman at the front desk rudely argued with me about which vehicle was mine. She shoved a piece of paper at me to return a SENTRA. I HAVE AN INFINITY i30t which I and another employee at the dealership had to explain to her. When she still insisted that I had the Sentra, I went to call the bogus "We Care" hotline posted in there. I left a voicemail with my contact information and was never contacted, leaving me to assume that the practices described above are their common practices for handling customers. Finally I was able to get my refund and drove away in my old car. I drove away from AutoNation Nissan and I will never, ever return to an experience like this.

I would not recommend this dealer.

Overall Rating

1.0  

1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

automation Nissan sucks

By euroguy on 7/4/2015 at 10:15 PM. Helped by wade.... alp.

I dealt with wade, the so called manager which was rude and pushy .... then I dealt with alp one of the sales people who was incompetent.... trying to pull a fast one on me by accident my...his words" take my cell phone and put it in his pocket....he told me sorry about that he grabbed the wrong phone yeah okay . they were not willing to give me a good deal and they are a very greedy outfit/place..... buyer beware.... I even received a rude telephone call earlier today from them because I told them my bad experience do not go to this place you're wasting your time and money

I would not recommend this dealer.

Overall Rating

3.0  

4   Customer Service
4   Friendliness
2   Overall Experience
2   Price

Wouldn't provide a quote

By First new vehicle since 1985 on 4/29/2015 at 12:49 AM. Helped by Carmen Spidle.

We were in the market 2015 Nissan Murano. I did all the online research and decided that we were going to do things our way. We would not accept deception (lies), play games, or be called names. We were not going to allow car people to push us around and have the encounter comparable with having a tooth pulled without anesthesia. We were going to complete the process via electronic communication or not at all. We wanted to factory order our Murano to get it just the way we wanted. AutoNation Nissan Tempe was on a short list of dealers willing to factory order a 2015 Murano. Via email, I worked with Carmen Spidle for over three weeks in January. Carmen answered all our questions and provided good customer service. Carmen kept us informed of their inventory of arriving Muranos. I sent an email to three dealerships on January 20 asking for a line-itemized out-the-door quote on our Murano build (link from Nissan's website with MSRP prices) to include prep fees, sales tax, and licensing. Unfortunately, Carmen's response was, "Your [emphasis added] quote looks pretty solid." This is not what we requested. Two things bothered us about AutoNation Nissan Tempe. First, On December 31, we felt Carmen led us to believe AutoNation could factory order a Murano for us. Carmen wrote, "We special order vehicles for our customers." Although Carmen didn't mention a Murano specifically, that is to what our email was referring. Carmen may have had no intention on misleading us. However, at no time during the three weeks we were corresponding did Carmen write they couldn't factory order a Murano. Then, on January 22, Carmen emailed this bomb, "We will know on the 24th if we are allocated to order specific Murano’s." Secondly, you can't find names or pictures of anyone associated with the dealership anywhere on their website. We couldn't find the identity of any of the managers: General, Sales, Internet Sales, Fleet, Finance, Parts, or Service. You can't find the names of their sales people. To us, this sends up a huge 'proceed with extreme caution' flag! An old salesperson's adage is the first person to speak--loses. AutoNation Nissan did not make an offer and neither did we. AutoNation Nissan lost a sale. Only one dealership provided that quote: they won our business. We are currently enjoying our 2015 Murano from Thoroughbred Nissan in Tucson. They got a 5 star rating.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Car Buying Experience

By SIH on 3/24/2015 at 6:04 PM. Helped by Frank.

Frank was so awesome to work with! We really wanted to get into a 2015 Rouge for our new growing family but we weren't sure it would fit in our budget. Frank went right to work and was able to get the car in our budget with all the great upgrades. He was so easy to work with, it seemed more like a friend helping us out to get into a car.

I would recommend this dealer.

Overall Rating

1.6  

2   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

BAIT AND SWITCH IS ALL I CAN SAY... WHAT BS......

By pablosergio.cardenas on 9/16/2014 at 4:05 AM. Helped by SALES MANAGER WORKING 9-15-2014 AT 8PM.

I called and spoke to a salesman about a car that was advertised on their own website, I gave him the stock number of the vehicle to make sure it was still available, he responded it was, I read to him the price that was on the website and he verified price and stated yes that's a good deal huh ? So I piled my family this evening drove the miles one way , spent two hours their only to find out that the sales manager upped the price of the car by $ 1800 , once I asked him why they raised the price he pretended he did not know what I talking about.... and he would see if he can work the numbers to get it down to the advertised price.. I said " what " ...... We decided that we would no spend out hard earned money at this dealership for being dishonest from the start and trying to lure you in under false pretenses... BEWARE !!!!!!!!!!!!!!!!!!!! MY NAME IS PABLO CARDENAS IF SOMEONE CARES TO CALL FROM THE DEALERSHIP 480-519-7267

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

We found them to be open and truthful.

By andybsmith on 7/5/2014 at 3:25 AM. Helped by Julie Brown.

We ultimately did not buy a car from these folks, however I was a little sad we did not find the right car here. Very laid back, very open about pricing and no pressure.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

PLEASE DO NOT VISIT THIS DEALER and DON'T WASTE YOUR TIME.

By ramvarma on 6/23/2014 at 4:29 AM. Helped by NA.

PLEASE DO NOT VISIT THIS DEALER and DON'T WASTE YOUR TIME. I went to auto nation nissan Tempe for a Altima quote and I had really bad experience. There was no proper response and also they are quoting more prices, price is more than $3000 than market value and I asked like it's a more price but sales representatvie said like if you want to take it or leave it, they were not even interested for price negotiation. Please DO NOT go to this dealer, there are many good Nissan dealers like ABC, Midway etc. I'm giving ZERO rating for this dealer I'm really not happy as there is no -ve rating other than zero. I never see that kind of bad response from any other dealer in AriZona. PLEASE DO NOT VISIT THIS DEALER and DON'T WASTE YOUR TIME. --Ram Varma

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

After two weeks of contacting other dealers and getting...

By marlarae on 10/28/2013 at 2:52 AM. Helped by Frank Cook, Tomis.

After two weeks of contacting other dealers and getting little or no response, I contacted Nissan Tempe and within a few hours I received a response to my inquiry from Frank. We communicated via email and an appointment was made. Upon arriving I was greeted by a smiling Frank, who immediately introduced me to his manager, Andre. Frank was attentive, and listened to my needs and wants and within 15 minutes he presented a car that I immediately fell in love with! There was a minor issue with the car and management insured me they would take car of it and I was given a brand new car to use as a rental! Tomis (finance) was a pleasure to work with and he did not give me empty promises on what he could do to get me approved. He worked diligently to get me approved a great rate and shared his knowledge with that i will use towards my next automobile purchase in the next 8-9 months and it will be from Nissan!!!!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

I have never been unhappier with service and...

By wtran1 on 7/20/2013 at 10:26 PM. Helped by Noah.

I have never been unhappier with service and professionalism than my short time with Nissan. In the last year alone, my household purchased two brand new 2013 vehicles only for each vehicle to start falling apart, weeks in. My Nissan Sentra's washers and bolts underneath the car, burned to the point where it came off as it was driving, making my car shake violently and make extremely loud noises. While I was on the highway, I experienced acceleration issue and the tachometer was maxed. My sister's car experienced the same acceleration issue and one of the plastic panels to her car just popped out and fell and on her as she was driving, almost causing an accident from the shock at the time. After it was reinstalled again, the same thing happened another time. I came to Noah at the finance department probably about three months ago about a credit issue for a family member. His loan officer informed him that all he needed to do was fill out the enrollment sheet as soon as he got it, and that that was that. The payment would automatically be deducted. It wasn't deducted. This family member was charged for late payment and his credit was affected. After spending six hours or more at the dealership, and finally bringing this family member in, Noah said "I don't deal with this matter." He rescinded his comment after he heard us out and realized, yes, the loan officer did give us the wrong information. He would help us make the call to the bank to clear the matter out. The bank was closed (eastern time) and he said "My day off is tomorrow, but when I get back, I'll make the call and I'll let you know as soon as I do." Fast forward two three months and I still never heard from him. I called in at least every week, probably 20-30 phone calls, leaving voice-mails to both the front desk and to his voice-mail, all left unanswered and un-returned. When I finally caught him off guard this afternoon and he finally picked up, he simply said, after months of waiting, "I don't deal with that, you're responsible." After three months, he basically told me that he didn't call, and that we should've handled this, when we explained what happened. I don't know about other people, but our lives are immersed in our work. We have bills to pay, we try and get by. When we were told something was done, we expected it to be done. Like how auto-enrollment would pay off the car, like how Noah would make the phone call for us. We pay for two cars only to put time and effort on our behalf to chase down the dealers who sold them to us, despite all the issues that car came with. The only reason why we didn't purchase our third vehicle (a truck) there, was because the family member was scoffed at by one of the sales representatives there for his credit issue (after my dad exposed that he increased the previously quoted price). This wasn't the only Nissan dealer that I went to, I also went to the one in Chandler, and we still were being heckled. I've made it my goal to make sure that everyone knows how poorly treated a customer can be (at those two specific locations). Simply stating that all of Nissan is bad, is unreasonable. But saying it is good, is hardly the truth. I guess that my objective is simply for you to be aware.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tempe Nissan worked with us to get the car we wanted and...

By kaylan02 on 5/28/2013 at 8:29 PM. Helped by Theo N..

Tempe Nissan worked with us to get the car we wanted and to stay within our budget without a lot of hassle. It was a great experience and I will recommend them to everyone I know.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have never been treated this well at a dealership...

By hollandmth on 5/17/2013 at 4:31 AM. Helped by Carmen Spidle.

I have never been treated this well at a dealership before. I came in with a used car that I was charged too much for with an extremely high interest rate and walked out with a brand new Versa with an extremely low interest rate and I couldn't be happier. I would heartily recommend this dealership to anyone looking for a great car at a very good price and exceptional customer service. Thanks to Power Nissan in Tempe I am a very satisfied customer and look forward to having all future service done by them.

I would recommend this dealer.