Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.5  
Overall Experience
4.5  
Price
4.5  
Quality of Work
4.5  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional & curteous

By Rick Brill on 4/3/2019 at 11:22 PM. Helped by Shannon.

Quick, efficiently done. Had a courtesy car for me to use so not to disrupt my business day. Shannon was genuinely interested in asking my experience a good one. Thank you Autonation Tempe. Thank you Shannon

I would recommend this dealer.

Overall Rating

3.0  

3   Customer Service
3   Friendliness
3   Overall Experience
3   Quality of Work

Service Review - Saul

By rblack6 on 1/27/2019 at 1:50 AM. Helped by Saul.

I have been using Autonation Nissan in Tempe since I've been in Arizona. The help received by Saul has been okay. I will simply state what has happened to me and not include my own personal feelings about the level of service provided. A couple of visits ago, I was told that my battery needed to be replaced at 35,000 miles (2014 Nissan Altima) because of mild corrosion around the cables and the cost would be $130 dollars. I declined. Flash forward to 43,000 miles and Saul now tells me my battery only needs to be cleaned for the price of $45. I ask Saul to replace my wipers and he forgets to do so. After reviewing the work on my car, I notice that Saul had taken note of a cracked front control arm on the passenger side that Saul did not notify me of. When I looked for him to clarify, he was nowhere to be found. After being called on the radio 3 times and PA system once, he was still nowhere to be found. Thankfully, two service advisers who share his office were able to help me out. As I was leaving, I saw Saul in the parking lot sitting in a car.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Do not buy here

By har1207 on 8/1/2018 at 2:01 AM. Helped by Justin Huerta-Stamper.

Do not buy here as purchasing a vehicle here will most likely result in me pursuing legal action against the dealership. highly not recommended for any reason.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ask for Zach--you won't be disappointed

By Cami Skiba on 3/20/2018 at 9:24 PM. Helped by Zach.

I arrived at the dealer ten minutes earlier, and although I had an appointment with a tech, someone else approached me and was willing to help. He introduced himself as Zach. He found my paperwork, took my car keys and offered to get the shuttle bus to take me to work. Unfortunately the shuttle bus was already on route and so, Zach offered to take me to work. I call that going above and beyond the call of duty! He was professional, helpful and got me to work in no time. Later on he called to tell me what the car needed and what would cost me, offering to once again send the shuttle to pick me up. Cars in general and everything that has to do with them, make me a little apprehensive, but thanks to Zach, I had a great experience and I will definitely return to this dealer. With people like him my car will always be in good hands!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service with a Smile

By Debra, Temoe AZ on 3/9/2018 at 11:12 PM. Helped by Maurice.

I have purchased 2 vehicles through Autonation Tempe. Last weekend, I needed service for an oil change and 100-point inspection before mg warranty expired. Maurice was my service person. He was friendly and informative. I had an appointment but they were running behind and may take several hours. He must have put a rush on it as he said, and my vehicle was ready in less than an hour! Thank you Maurice.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

MAXIMIZING CUSTOMER EXPERIENCE

By Ladynovember75 on 3/1/2018 at 12:46 AM. Helped by Jack C..

The best car buying experience ever! My salesman was TOP OF THE LINE...God bless you Jack. And the days of a million papers to sign in finance ARE OVER!!! I love technology and I appreciate Autonation being on top of maximizing the customer experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Troy did a magnificient job of taking care of both me!

By gresch on 2/27/2018 at 10:42 PM. Helped by Troy, and the guy incharge of the loaner cars..

My 2016 Rogue was in for warranty work. Troy informed me that the part necessary to complete the repair was not in stock and would not be available until the next day. Since my Rouge was dissembled waiting for the replacement part, Troy got me a loaner car to use until the next day. The Rouge was repaired the next day at the time Troy indicated it would be finished.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best vehicle buying experience

By emily6841 on 2/13/2018 at 7:00 PM. Helped by Kesha, Frank.

I've gone to a few dealerships in the Phoenix area looking for a specific vehicle, and Autonation Nisssan Tempe (ANT) provided the best deal up front to me. Other dealerships wanted to bargain, and negotiate which is something I'm not into. This dealership offered me the terms I was looking for upfront, while other dealerships wanted me to "compromise", and then finally meet my terms. My time is precious so if I can't get what I want up front then I don't want to hear anything else. I'm a bit picky, so ANT didnt have the color I wanted for my future vehicle, but they happened to acquire it from a different dealership BUT it didn't change the price. Coulter Nissan was going to do the same thing but charge me more because they "want to get rid of the vehicles in their own lot first". This was not the case with ANT. ABC Nissan wanted to charge me almost $13,000 more for the same vehicle I purchased from ANT. After they started this negotiation process, I demanded they return my keys from doing the appraisal so I could leave as I didnt want to hear anymore. I couldn't believe ABC Nissan would try to rip me off so much upfront, so they immediately lost my trust. Long story short, it took me 15 minutes of begging and pleading to the point of tears for them to return my keys to me. Even after they offered me their "best deal they could offer me", it was STILL $5,000 more than what ANT was offering me upfront. I did not feel pressured to purchase a vehicle at ANT, and they offered me the best price over everyone else in the valley upfront which was most important to me. I highly recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service Experience

By T. Waters on 2/12/2018 at 6:32 PM. Helped by Zach.

The service team at Nissan Tempe AutoNation are great. The guys there have excellent customer service skills and are very friendly. Service was fast and I look forward to coming back for future service needs.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Bought a new car!

By Vrowww on 1/24/2018 at 10:44 PM. Helped by Julius , Howe.

I recently just bought a new car here at autonation Tempe. Julius was great in helping me find the perfect car. My parents also recently bought a car here and I would say that we will definitely recommend this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you!

By Peggy K on 1/30/2018 at 6:17 PM. Helped by Shannon.

I had my Rogue in for it's 1 year service and it was surprisingly painless. Shannon was professional, explained everything clearly and answered my questions. I love that when I make an appointment my car goes immediately in to service and my wait time is kept to a minimum. I purchased my last 2 vehicles, both Rogues, here and I'm a satisfied customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Dealer made the car buying process so easy

By David R on 1/24/2018 at 12:54 AM. Helped by Kesha Rush.

We purchased a new Nissan Sentra last Friday and it was the easiest new car purchase ever. From making the deal to getting the car detailed and ready to deliver the process was so professional. Kesha was so nice to work with. We would definitely use this dealership again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Productive and well done service

By eblibby on 1/23/2018 at 6:51 AM. Helped by Service advisor Shannon.

Had an oil change done, service advisor was Shannon, very knowledgeable and friendly she explained all work done & made sure car was well inspected. She went over all the details of what was done and any other items that may need to be done in the future. Performance was nice and quick did not have a long wait and will definitely return for any future service needs on my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Suzanneko on 1/23/2018 at 1:31 AM. Helped by Saul.

My Versa had to have two airbags replaced. I was wondering what was going to happen but My experience wasn’t anything I expected. The service given by Saul went above and beyond and he have experienced at a dealer shop. He reassured me everything would get done as quickly as possible and then made sure it did. His reassurance kept me calm and made me trust him and the company he represents. I certainly would recommend the service!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Helpful Service from Saul

By 1angemon on 1/17/2018 at 2:18 AM. Helped by Saul Duarte.

Went to Nissan to get my car fixed. Talked to Saul, he had informed of what needed to be done. After getting the work done plus oil change, had realized I started smelling a burning smell. Called Saul to which he had me come back to the shop for a check and help get me a rental . Had the cap for the engine oil to be missing spilling oil all over the engine. As I was getting the paperwork done, Saul had informed of what he was going to do. He covered the rental, was going to have the oil replaced, and clean off the engine of all the oil. It put me at ease to see him take ownership of problem. He told me that he would try to car ready the next day and would call me. To my surprise I got a call the next day and was told the car was ready. So thank you Saul for your professionalism.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kesha Rush

By Kdevellin on 1/5/2018 at 5:59 PM. Helped by Wade Howard.

If anyone ever wants to buy a vehicle go see Kesha !! Totally amazing girl great personality and she will get the job done!!! Very quick I did everything on the internet went to the dealership car was waiting for me to test drive. I was in and out quick unlike the 4-6 hour wait everywhere else!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Only Looking

By Rhonda Hamilton on 1/5/2018 at 1:58 AM. Helped by Kesha Rush.

I only wanted to look around, it didn't work out that way. Meet Kesha Rush a friendly, knowledgeable sales woman. After test driving and talking about the car I ended up driving off with a 2017 Sentra. My experience was so stress free that I'll gladly recommend people go see Kesha.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Experience!!!

By newroguegirl on 1/3/2018 at 10:46 PM. Helped by Kesha, Kenneth.

Thank you Kesha for introducing me to my new Nissan Rogue. Everyone at the dealership was great to work with and very personable. There was no pressure to buy and they were able to show me exactly everything I was paying for.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kesha Rush is the best sales person I've ever worked with.

By Steff on 1/3/2018 at 5:23 PM. Helped by Kesha Rush.

Kesha was knowledgeable, informative, very low pressure, and extremely helpful. I love my new Rogue Sport and I would recommend her (and them) to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience ever!

By LeslieM14 on 1/3/2018 at 4:41 PM. Helped by Saul.

My experience with Saul from AutoNation Nissan in tempe was the best I’ve ever had. He was able to fix my car and tell me exactly what was wrong. He was very friendly and I’ll definitely be going back to him!

I would recommend this dealer.