Dealer 2-Year Rating

Overall Rating

3.7 / 5
Customer Service
3.8  
Friendliness
3.8  
Overall Experience
3.6  
Price
3.7  
Quality of Work
3.8  
Service
3.9  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Extremely bad experience

By Gigi on 11/3/2018 at 9:22 AM. Helped by Ahmad, Kent and Kevin.

Zero rating. Disgrace of a Toyota dealership. The Voodoo Blue FJ Cruiser you see advertised was originally for $14, 905. Sales rep Ahmad showed me the FJ and said he did not have the keys so i could not start it or test drive it. I signed a temporary agreement to buy it after test drive. He called me and said FJ had numerous mechanical problems that will cost 2k to fix, i spoke with so called manager Kent and we agreed on $800. My brother thought that was too much and spoke with GM Kevin. I test drove the car next day and it can only be put in 4WD and not the rest and it jerks on high speed. Long story short the GM Kevin came out and told me this car has numerous mechanical problems and is not safe to be on the road so he plans to return it to Toyota since he will lose money trying to fix it. Next day he lists the car for $18,524 as you can see. Read the rest on BBB since i can only write so much here. Do not buy this junk. They will use your money to patch it up and make profit.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Painless Sales. Goid value!

By Mikecantdrive55 on 10/11/2018 at 2:53 PM. Helped by Victor, Jorge.

After wasting my time at AutoNation Toyota of Irvine, I went to this dealership. Bought a 2019 4Runner and got an adequate deal. The sales experience was very pleasant. Had our new car within an hour. Victor(sales) was friendly and knowledgeable. Jorge(finance) was also super friendly and was fun to hang out with for a bit. Our new car was prepared perfectly. Test drive with Victor was perfect. Victor was very knowledgeable about the vehicle any answered all our questions. The dealership was clean and professional looking. The accessory shop was nice (picked up a few items) and got a snack at their mini cafe. This is how a dealership should be run. A stark contrast to wasting my time at Irvine Toyota. Great job by all involved. Thank You!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Aggressive and unprofessional

By Shopper on 5/27/2018 at 12:22 AM. Helped by Albert and Sergio.

The finance specialist, Sergio was very unprofessional. His attitude changed - became confrontational once found out that I wasn't prepared to drive out of the lot with a car. He said that I could have done my shopping online. Basically made me feel like I wasted their time. Carson Toyota had better customer service. At least there you'll leave with dignity and you wouldn't have to deal with a third rate, desperate sales person. I would not go back to this place once I am ready to finalize my purchase.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dealership in So Cal - Great Sales Rep: Bryan Gonzalez

By CYS on 3/21/2018 at 4:18 PM. Helped by Bryan Gonzalez.

Toyota Autonation in Cerritos is the BEST Dealership in Southern California and Bryan Gonzalez is the BEST Sales Representative that I worked with at that dealership!! He not only treated my like royalty during the negotiation and purchase, but the care I am receiving after the purchase is PHENOMENOL!!! I have heard from people who also purchased from this same dealership that they are receiving the same GREAT follow up care even one year after they made their purchase. I recommend anyone interested in buying a new or pre-owned vehicle to stop by Toyota Autonation in Cerritos and please see Bryan Gonzalez.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very Professional !

By Jay0806 on 9/23/2017 at 5:06 PM. Helped by Fredy Estrada , James Inskeep , Jarvis Caguioa ..

Recently bought a 2017 Toyota Corolla at Auto nation Toyota of Cerritos . After going to a different dealer and receiving a very bad service . The guys at Auto Nation Toyota Of Cerritos showed a different attitude and performance was great ! Worked with Fredy Estrada ( Sales person) and James Inskeep ( Manger ) , Great Service , Positive Attitude, and did and Excellent job on getting me the vehicle that fit my budget ! On Finance I would like to thank Jarvis Caguioa for showing a great attitude and staying positive after hours . Thank you guys So much for working with me . Really love my new Vehicle ! Will definitely be going back later in the future! 5 Stars God Bless You all and Keep up the Good work !!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great work by Tiffany

By Amado on 9/9/2017 at 2:11 PM. Helped by Tiffany.

Great work and service by Tiffany. She is very freidly and made my appointment in Toyota enjoyable. Awesome attitude and always has a smile on her face.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Bad customer service

By Lisa on 7/25/2017 at 5:07 PM. Helped by N/A.

I currently own a Toyota and I love it, but it is time for an upgrade. With time what I need in a car has changed so I decided to go into the dealership and look for an upgrade. I know what I am looking for in a car so I had two models in mind. As soon as I parked, the salesman was at my door asking what I wanted. I explained that I was interested in looking at a RAV 4. He took me to the display room and pointed to the car. He gave no information so I proceeded to look inside. He asked when I intended to buy a car. I answered soon, but that I wanted to look at another model. He told me "you don't need that, it's too big for you." He asked if I would be buying a car "today soon" and after I answered "today is too soon". He said "okay thank you" and walked away. I did not get a chance to get his name or view the second model I was interested in. I did not feel like my time was respected and I am not sure why he would assume that I would not need a specific car. My intention was to stay in the Toyota family, but I will be looking elsewhere.

I would not recommend this dealer.

Overall Rating

2.4  

3   Customer Service
2   Friendliness
2   Overall Experience
2   Price
3   Quality of Work

Sales person Not Fair!!!

By pancholin on 6/2/2017 at 5:48 PM. Helped by Middle east guy.

Warranty on my car did not work as the salesperson explained. But he did not explain the way every different warranty works. I spoke to the supervisor and he did support him.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

50k mile service prius check up

By Mr. Disco on 5/19/2017 at 2:40 PM. Helped by Tiffeny Baker.

My service advisor Tiffeny Baker as been my advisor the first and second time came in. I was so impressed by her the first time I remembered her and asked if I could be helped my her again. She has great knowledge of the car and kept me updated of the progress of work being done. Very smooth operation they have..I wish all service depts. would take notes on how to run a service drive.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price

Very Bad Service

By Julie on 4/14/2017 at 3:30 PM. Helped by Michele.

I took my car in for service and they LIED to me telling me I need additional work done. NOT TRUE, little did they know I had just replaced my battery. I took my car to where I bought the battery and it was at 100%, I then took my car to a couple other places to have the battery checked and AGAIN it was in great condition and was at 100%. These guys are LIARS and thief's trying to get you to have repairs that don't need.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

David G. Is awesome!

By Sbermudez on 4/16/2017 at 3:36 AM. Helped by David Gray and Mark Bell.

David was very helpful! He answered all of our million questions and made us feel very comfortable during the process. Even though buying a car usually is a crappy and anxious scenario where you have to watch your step in order to not get jipped, we did not feel that one bit while in Davids hands. I would highly recommend him! Mark Bell was also extremely helpful by making the signing process FAST!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By Jackson3429 on 4/8/2017 at 3:26 AM. Helped by Branden.

I've been bringing my car here for many years and Ive never been disappointed. I love the staff & I rely on their expertise when it comes to my car. My car is always ready when promised!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No pressure sales, straightforward

By neuro5562 on 4/2/2017 at 5:30 PM. Helped by Josh Yoo, Mehir.

After having dealt with a couple dealerships where as a young woman I was told what I wanted by salesmen who didn't care to ask what I actually wanted, I ended up purchasing my car at the Cerritos Toyota dealership. Amazingly, in this age with easy access to online car sources, it was incredible that some dealerships refused to post carfax reports on their websites; thus, it was refreshing to be able to access the carfax report easily and for free on the Toyota Cerritos website. Josh Yoo was very helpful and listened to what I wanted in a car. He helped make the buying process fun and personable. I felt respected throughout the whole process; at no point did either Josh or Mehir (finance guy) try to pressure me into buying something I didn't want. Awesome experience at this dealership!

I would recommend this dealer.

Overall Rating

1.4  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Scratch paint I purchase two cars from this dealership and a

By Yeyelmimalea143 on 3/9/2017 at 6:53 PM. Helped by Stephanie.

I purchase two cars from this dealership and after you paid off your car there done with you they won't help you out on anything . My bad experience is dropping off my truck for airbag recall , my truck has no any single ding it has minor scratch on front bumper so after I pick it up in the afternoon there is a huge scratch on the left front corner so I complain the scratch the manager said she will review the video , she call me the following day and she said that the scratch is there when I drop off my truck. Can you believe that I'm not asking to replace the bumper or repaint the whole bumper all I'm asking is wax or buff the scratch. Stay away from this dealer take your business somewhere else

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Overall Experience
4   Price
5   Quality of Work

Good to excellent

By ArtKing on 1/1/2017 at 6:21 PM. Helped by Ali Shekeb, Robert Aguirre, Alan French, Melissa Shaffer, Kristoher Thompson.

I always take my Toyota Scion to AutoNation Cerritos everytime for maintenance or needed repairs. They know my car well and I know they'll do a good job. Honesty is what I'm looking for and price. They worked with me on pricing and they don't push me in anyway to make a quick decision. If I'll buy a new car again I'll come back to AutoNation Toyota Cerritos

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Miguel is the Man

By alexisbaello on 12/28/2016 at 3:24 AM. Helped by Miguel.

Miguel was really helpful and I followed up with him and after I was able to call him for some help with my car. He offered me some really good advice and listened to the issues I was having with my car while suggesting the most cost-effective solutions. Will be going to him from now on for my car services.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very helpful personal

By Sindy on 1/1/2017 at 11:48 PM. Helped by Jonathan Lozano.

The personal at the dealership were very helpful and friendly. I found exactly what i was looking for and Iam very happy with my new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My new car

By Amorcito on 12/26/2016 at 8:07 AM. Helped by Jairo and Felix.

The associate who help me with my new car did a excelente job I love my corolla and this is my third car my husband and my dauther buy a car from the same Diler and we are happy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Short wait for a routine maintenance check up

By Yesyesyoll on 12/26/2016 at 6:11 PM. Helped by Marriana.

Great service and pleasant guest lounge. Service wait time was actually shorter than estimated by 45 minutes. Quick in n out and they provide pickup/drop off service.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

NO, NO AND BIG NO TO THIS PLACE (AUTONATION TOYOTA CERRITOS

By Jig on 12/21/2016 at 6:36 PM. Helped by MANAGER DANIELLE MAYNARD.

NO, NO AND BIG NO TO THIS PLACE (AUTONATION TOYOTA CERRITOS), my brother and i went to buy 2017 Rav4 SE last week. first they told me the price is 32500.00. once we told them that we want to buy 2 CAR, 1 for me and 1 for my brother. they told us they would do it for 30890.00 out the door. so we counter offer them for 30500 and 0% APR. and they accepted the offer and send me an email with conformation statement with the price. so i went there yesterday to buy the car, we went there at 6:30 pm talk to sales person, he help us to pick car color, took out 2 cars for us, we did test drive again and fill out the paper work and waited more then 3 hours. finally time to sit down with MANAGER DANIELLE MAYNARD. (there is twist now) she told us that we have 2 choices, 1st choice they will give us 0% APR but the prices is now 31400.00 out the door, or 2nd choices is they will give us for 30500.00 but the APR is going to be 4.5%. THEY ARE BIG CHEATER AND BIG LIAR, I WOULD ADVISE TO EVERY ONE PLEASE GO TO CARSON TOYOTA. THEY GAVE US ACCURATE PRICE RIGHT ON THE SPOT. IF YOU WANT TO WASTE YOUR GOOD TIME THIS IS THE RIGHT PLACE TO GO FOR.

I would not recommend this dealer.