Dealer 2-Year Rating

Overall Rating

3.6 / 5
Customer Service
3.2  
Friendliness
3.6  
Overall Experience
3.4  
Price
3.9  
Quality of Work
3.4  
Service
3.6  

Dealer Reviews

Show:  

Overall Rating

2.4  

1   Customer Service
2   Friendliness
2   Overall Experience
4   Price
3   Quality of Work

Tabata airbag recall

By ghoov1 on 11/23/2017 at 7:20 PM. Helped by service manager.

After our Corolla was recalled and told not to drive the vehicle, the Ft Myers Auto Nation offered us a loaner car until our's was repaired but would have to leave our car parked on the roof in the open. Our Corolla had always been garaged. The Ft Myers dealer refused the National Toyota offer that the customer would park their vehicle in their garage and agree not to drive it and receive the loaner with a signer release. The Punta Gorda dealer had absolutely no problem with the National Toyota plan, we signed a release, parked our car in our garage with no problem. Drove a loaner for 4 months. The Ft Myers Toyota dealership was very unsympathetic with our concerns. The Punta Gorda dealership was extremely nice and accommodating. My next Toyota will come from Punta Gorda dealer even though I live in Cape Coral

I would not recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Quality of Work

Autonation refused to repair 2018 Camry with 1100 miles

By daves1997 on 11/11/2017 at 10:24 PM. Helped by Don't recall names.

Just passed 1000 miles in this beast. Nothing but problems. My kia had no problems in 3 years. So far I have had multiple problems with my 2018 Camry. Today I was at Autonation Toyota in Fort Myers Florida. Total frustration at the dealership. Went there for 2 reasons. Yikes! 1 the Lane sensors have quit working. 2. the front sensor ceased to work. because of this failure went to far parking car. Over the concrete stopper I went. Tore up some plastic housing. Couldn't drive car. Went under the car in good clothes to fix it. A normal screwdriver did not fit to tighten. Finally fixed it, Kinda, so I could drive it. I bought a new car to avoid problems and that is all I have had. Never mind that Sirius wasn't installed and that added it on. Was told this was on the XLE. Don't buy this vehicle. AutoNation Toyota refused to replace dragging plastic housing

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great customer service

By Golfer on 8/17/2017 at 11:02 PM. Helped by Kevin Ledesma.

My salesperson, Kevin was great from start to finish. He paid attention to my needs and gave me a great deal on a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superb Service

By jer515 on 8/2/2017 at 2:52 PM. Helped by Greg Flemming.

Auto Nation in general is an excellent dealership. The service department is fantastic. Mr. Greg Flemming has handled my servicing on my 2015 Toyota Tundra 4x4 for the past several visits and has done an exceptional job. A seasoned professional with a great personality. As I'm leaving the state soon, I can only hope to find a dealership close to this good down the road. Thank you guys, at Auto Nation. Jerome Schmidt

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Service Rating Excellent

By Irene C Wheeler on 6/20/2017 at 7:28 PM. Helped by Dan Dixon.

Personnel were friendly; gave me an estimate of time required to complete work and finished within that time. Dan Dixon is especially efficient and personable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Michelle Irizarry Sikes on 5/27/2017 at 3:27 PM. Helped by Joe Collins and Leo Williams.

I had the best experience purchasing my new vehicle. Salesperson Joe Collins was great and he answered all the questions I had. He also went the extra mile to help me find what I was looking for and that I was getting a great deal that will meet my budget expectations.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New truck lease

By Rick N on 5/9/2017 at 12:42 AM. Helped by Bernard, Hank, Andrew J.

Brought my son's truck in for a problem walked out with a leased truck. Wiped out the service bill. Bernard and Hank in sales were great, got a great deal. Andrew J. in service is my go to guy and is great to deal with. No problems or issues at all with any one. This is my 4th truck I have bought from this dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase truck

By Cooper on 3/15/2017 at 4:49 PM. Helped by Jeremy Smith.

Fast friendly service. Staff was willing to work after hours to enable us to purchase truck that evening. Paperwork was completed quickly so we could get movung.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

run away, do not go here!!!!!

By cereal3 on 1/23/2017 at 12:38 AM. Helped by Joshua.

as a long time toyota customer it pains me to write this.... my 84 year old father was taken advantage of by the service department today they charge him an extra $180 above their quoted estimate because they told him the parts person gave them incorrect information how sad for a dealership to fleece those who are least able to stand up for their rights and most easily intimidated I called and they assured me they would call me right back....guess what, no call

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service this time.

By DDDillon on 12/30/2016 at 9:50 PM. Helped by Greg Fleming.

I purchased a 2007 Toyota Sienna from AutoNation's used car lot. The dealership replaced the dash under recall and did an excellent job with flawless service from beginning to end. I have dealt with this dealership for my company vehicles and personal vehicles in the past and it was not always a good experience. This experience was a welcome change and I hope that it is a sign that AutoNation in Fort Myers is making customer satisfaction a priority.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unacceptable

By Tawoodring on 12/27/2016 at 6:36 PM. Helped by Sean, Ed.

Service was unacceptable, Sean the "manager" should never be allowed to talk to customers to resolve a situation. They screwed us in the service department. I've bought 4 vehicles here. I will never buy another At this location. We were told one thing and the mechanics and technicians did soemthing completely different with out my consent. Don't go here.

I would not recommend this dealer.

Overall Rating

2.4  

1   Customer Service
4   Friendliness
1   Overall Experience
5   Price
1   Quality of Work

service

By Righty90 on 12/27/2016 at 6:29 PM. Helped by Shawn sales manager.

awfuk experience in the service department with a nail in tire that was never told to me that it was going to be removed and is non repairable now ! It's not on Toyota its on the customer great job Toyota great Service BS

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Mualem77 on 12/6/2016 at 6:24 PM. Helped by JAMIE FAULHABER.

I just want to tell you guys how happy I am from the service I received from Ms. Jamie she was a great person and she did the best to make sure everything work right as always Toyota great dealer

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Claud was patient and attentive to my aunt's needs

By LB on 8/22/2016 at 12:01 AM.

Claud Wood recently helped my aunt lease a new Toyota Rav4 which she loves. She lives in Fort Myers, FL and needed to turn in her previous leased vehicle which she had leased in Massachusetts. She had run into some challenges trying to turn in her car in FL and leasing a new one but Claude was extremely helpful and walked my aunt through the process. He made sure she was comfortable with the process and helped her get the vehicle she wanted in the color she wanted for an even better monthly payment than she had on her previous vehicle. Claude's excellent customer service provided a great car leasing experience for my aunt.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

no nonsense, efficient, fair deal

By SueS on 4/29/2016 at 9:11 PM. Helped by Teo Rodriguez and Joshua.

The advertised price was $1,000 less than at Germain Toyota in Naples. Sales person Teo Rodriguez was knowledgeable and efficient. I told him what I could pay and 5 minutes later he came back and said ok. I live 35 miles away so hey delivered the car for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Salesman

By Usedbutnew on 4/21/2016 at 12:47 AM. Helped by Joseph Collins.

April 2016- went shopping for a used vehicle I found on Auto Nation/Toyota in Fort Myers. Joseph Collins was a salesman that asked if we needed any help. He was great from the beginning to end!! Took us across the street to the preowned lot, test drives, answered every question, friendly and easy to work with our budget. I highly recommend him to anyone. He gave us his full attention at all times. I wouldn't have this vehicle without him! Ask for him by name if your in the market for used or new! Thanks again Joe!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Very Disappointed in their Customer Service

By Disappointed on 2/5/2016 at 11:38 PM. Helped by General Manager, Finance Director, Receptionists.

My elderly mother purchased a Scion Xb from this dealership in November 2013. As part of the deal, she purchased over $4200 worth of warranties. After my mother passed away, the vehicle transferred to me as part of probate. I live in another state, so called this dealership on 5 different occasions over 4 weeks to inquire about how to transfer their warranties that my deceased mother paid for. Each time, I explained to the receptionist what I was trying to accomplish. Each time, she transferred my call three times and no one picked up. Each time, she took my name, contact info, VIN, etc... and assured I would receive a call back. I have left messages for the General Manager and Finance Director, but apparently honoring their contracts is not high on their work priority list as no one from the dealership has called. It is very obvious that AutoNation Toyota Scion does not honor their commitments, but are sure in a hurry to up-sell every add-on they can to a senior citizen retiree. I was forced to contact the Florida Attorney General's office and BBB to get the management to do their jobs. I would never purchase a vehicle from these people.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Platinum warranty no good

By Ty4567 on 12/3/2015 at 2:43 PM. Helped by Franley.

Do not listen to the sales man with the warranty. I told them I wanted the warranty that covered everything. After owning the car for 5 months I bring it in because it's having trouble starting. It's the battery and dealership says it's not covered! I feel very Mis informed! Read the warranty paperwork don't take their word on nothing!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

BAIT and SWITCH Isnt this against the LAW?

By ANGRY on 8/25/2015 at 10:59 PM. Helped by Luis.

Came in to purchase a new car. Asked to see several models. Was shown one in detail and the others were overlooked. Finally settled on a deal for a car. The price was negotiated, their salesperson signed an offer that was agreeable. They called during the evening to make sure I was coming back in the morning. I called back to confirm I was buying the car. I gave them the check from my bank. Their manager then stated they couldnt make the deal as they were "losing money" Tried steering me towards a car worth thousands less, but they wanted me to pay the price that was originally agreed upon for the vehicle I wanted. I showed them the signed offer. I had the payment in full RIGHT THERE. They refused to sell the car at the agreed upon terms. Bait and Switch is against the law in the United States. Needless to say I walked out and am going to another dealership. HORRIBLE experience.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Annoying sales people

By stlivingston on 5/25/2015 at 7:48 PM. Helped by Bob Somebody.

Even after I told the guy I wasn't interested, he still keeps on calling. A-N-N-O-Y-I-N-G! I ended up going to the east coast for my new car.

I would not recommend this dealer.