Dealer 2-Year Rating

Overall Rating

1.8 / 5
Customer Service
1.8  
Friendliness
2.2  
Overall Experience
1.7  
Price
2  
Quality of Work
2  
Service
1  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Felipe tried to scam me and my family!!!

By Txian on 4/25/2019 at 11:47 PM. Helped by Felipe Bibian.

0 STAR! Scammers. Thieves. Liars. Don't EVER GO HERE FOR YOUR CAR MAINTENANCE! I ALMOST GOT SCREWED OVER BY FELIPE! What kind of ethics do they not have? Felipe Bibian, the service advisor tried to scam me out and lie to me that my tire alignment was off showing some technology that showed my car had some. Didn't even bother being nice or getting to know me, went straight for the sale and pushed into getting a throttle body intake service for my 2017 corolla. Showed me the pricing estimate and they were RIDICULOUSLY OVERPRICED!I've got sales experience and I knew right away something was fishy and fake. Luckily I called my original place I take my car in for maintenance in baytown Toyota and the service advisor told me he used to work there and that this location would shove sales and unnecessary expenses down customers pockets and wallets for them to shell out. Food for thought: do your homework on how much maintenance should cost for your vehicle. Shop around and find someone that isn't lying to your face and be friend the dealership and stay loyal to them.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I got the best service, the staff was very knowledgable.

By SAM on 12/29/2018 at 2:36 AM. Helped by SHAKEEL AND KENNETH STROMILE.

I got timely service. in the sales side the management was very helpful and it worked out really good. From sales associate to the GM everybody was professional and they understood my need and I got the best deal in the town. I am so happy to be the member of Toyota Family. I love my Toyota vehicle.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

bad receptionist!

By Jack on 12/27/2018 at 9:18 PM. Helped by whoever answering call on 12/27/2018 in Toyota service.

My neighbor pass me their number, but he wasn't sure, I try to make sure if it is the correct number, but the line was cut off, I try many times after that, but I couldn't get through, then I realize that wasn't a bad cell signal, she rejects my calls every time after hangup on me! I called in this morning, but I have never received a callback

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dont do business with Auto Nation!

By Alanis on 9/25/2018 at 4:05 PM. Helped by Rick.

DO NOT DO BUSINESS WITH AUTO NATION TOYOTA... We went last year to Autonation Toyota in Pasadena to get a Nissan Pathfinder. We were happy with it until we started having the "check engine" light on. We had the vehicle for only a few days... We took it back to them and they told us that the vehicle needed a part and the part had to be order. It was "free" of charge since we had just purchase the vehicle. The vehicle was at the dealership for over 3 days. Keep in mind we had traded our car that was appraised for about 8k. So they let us use one of the vehicles they had available, while ours was getting fixed. Once we had our vehicle back the check engine light turned on again. Took it back to Auto Nation and they told me that they "just forgot to reset" the vehicle.... I was in and out within 15min. Well.... I went home, put a white towel underneath the vehicle and in the morning oil was everywhere! I took it back to the shop, told them I did NOT want the vehicle because it was having a lot of mechanical issues... This time they said they forgot to "tighten the oil filter". I said NO, I want my car back.... They said they had sold our vehicle but that they will try to get us another Pathfinder and in the meantime they would let us drive another vehicle while they find us another one. Took them about another week or 2 to be able to get us another one. Well after we finally got to see the new Pathfinder they noticed that the back door wouldn't lock and it would automatically open. They said it was "just and electronic issue". At that point it's been over a month and a half and we need a reliable vehicle and we didn't want to keep doing business with them. So the manager at the time Rick (which he is no longer working for them) was going to refund us our money. He did tell us it would take 4 to 6 weeks for them to get the title back and that they would payoff the loan and refund us for our vehicle trade in plus all the packages (which was about 6k in just add ons) we got at origination of the loan. Its about to be over 8 months and they are ignoring our calls and no one is taking ownership of the situation. We didn't get any money back from our trade in or the packages, and we also didn't get our car back. I will NEVER do any business with them. I wonder how they take accountability for this kind of transaction. How do they report this when it comes to the IRS? At this point my spouse and I have decided to proceed with legal action.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Not sure how they still in business!!!!!!!

By Latif2018 on 7/15/2018 at 11:49 PM. Helped by Steve child.

Went there to return my leased 2015 Camry, and pick up a new one. I had a good sales man that spent good time explaining the features and we test drove the car. Keep in mind my 2015 camry was leased from this dearlership; when it was time to get the lease payment and price I asked the the salesman to check what would be the montly payment, he ask me to fill out a credit app, I told him that I will once I know what would be the price of the car and the payment amount. I am still shopping for a car and I can't fill out a credit app. at every dealerships, since it lower my credit score by getting hit with a hard inquiry on your credit report. I understand the payment depend on the score worthiness and I told him that my credit score is over 800 and if its not I understand if the payment amount changes. The funny part start here. His Genuis finance manager came back with these numbers $445 monthly payment with $5000 $338 monthly payment with $7000 I got confused if i was leasing a Camery or Mercedes I thanked the sales person and I went to Mr.. Genuis and I asked him what the xxxx he was thinking? and if he really want to sell. He told me (It is the law that you have to fill out a credit app) not sure who told him about this law) I am sure not in Texas, second I am a repeated customer and they have all my info. I left the dearlership and I went to Joe Meyers Toyota and I got a sweet deal. Never ever coming back to this dealership.

I would not recommend this dealer.

Overall Rating

2.0  

2   Customer Service
3   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

Just sad

By cardude on 11/1/2017 at 1:03 AM. Helped by ,.

We went to take a look at a 2015 Scion tC 9.0 Series which was the only car I was interested in..we talk about the deal and everything seems to go great. We sign papers and go on our way with the new car home. We go back the next day to pick up our spare key and they tell us to go into the finance office only to tell us that we cant keep the car and to return it. I understand banks kick back a deal but they let you take the car home and tell you everything is set and you're good to go. The reason my deal was kicked back was because $30.000 was too much for me to finance. 3 days later I bought a Charger RT at Gulfgate with 0 down and financed $38.000. I dont mind deals being kicked back but the fact that they let you take the car home and tell you to bring back the car is just sad.

I would not recommend this dealer.

Overall Rating

1.8  

2   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Toyota rav4

By Ficklin on 9/16/2017 at 8:05 PM. Helped by Not sure.

Waited 6 hours, had an agreement then they go back against what they said and now we are leaving without anything. Won't be coming back to this dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Happy Dealing

By Nice Guy Finished Last on 6/2/2017 at 5:44 PM. Helped by Vlad.

I had a great experience buying a new Toyota Tundra at this dealership. I found exactly what I was looking for, I got an extremely good trade in on my old vehicle, a good price on the new vehicle, a good rate on my financing and a good price on a 100 thousand mile warranty. Sales staff was superb and the management was Outstanding. I'll never buy a vehicle anywhere else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Excellent experience

By Leneen03 on 1/2/2017 at 2:39 AM. Helped by Scott Savage.

Best experience buying a car ever. I walked into AutoNation Toyota Gulf Freeway and met with Scott Savage, sales rep. I told him what I was looking for and how much I was willing to pay after much research of course. Within 1 hour, out the door with a brand new RAV4. I would recommend Scott Savage anytime to anyone. Thanks Scott

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Horrible Service

By Toyota on 7/15/2016 at 6:46 PM. Helped by Christ Briere.

Had appointment at 7:30 AM for oil change and minor alignment adjustment. Promised vehicle should be done around 9:30 AM. Was told around 10 that it was driven test. At 10:35 was told it's still driven test! Did not get the vehicle back unil 10:55. Oh, they left plastic cover and paper mat for me to clean up. Talked to the service manager, his answer was "what the h3ll do you want me to do?!?" Take your money somewhere else, where they value you.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

First car buying experience horrible

By Johnson2014 on 8/3/2014 at 4:14 AM. Helped by Eric Clark, Shawn Khalid, Donna.

The ONLY reason they got one star is because of Eric Clark. So thank him!! This was my first time buying a car in 2014 and they have scarred me for LIFE! This experience was horrible, sickening and everything else but good. After 2 months of driving my 2009 Malibu ltz the thermostat broke ..the horrible warranty they sold me (even when I asked for everything to be covered) didn't cover that.. I took it back to auto nation Toyota and they said since it was a Chevy they couldn't fix it and that I needed to take it to auto nation Chevy. The third month I need a new transmission. They sold me a faulty car and they KNOW it!!! Auto nation Chevy is just as bad! They have had my car for a week now and haven't called me to tell me anything! So I started calling auto nation Toyota because if I bought it from there they should've been able to help me . DONNA was Nasty and rude. She told me I needed to talk to Lee Cook. I asked her where was he and she replies well I can't see him from where I'm sitting. Lee never answered the phone and never returned my calls. Then they let me talk to a sorry manager. His response was if it's not covered then I can't help you...they don't want to help.. This place needs to be shutdown and DONNA needs to be the first to go and the "manager" following. I am gonna make sure; anybody so crosses my path will never buy from auto nation Toyota or auto nation Chevy. I am not DONE!

I would not recommend this dealer.

Overall Rating

2.2  

1   Customer Service
2   Friendliness
1   Overall Experience
4   Price
3   Quality of Work

Auto Nation Toyota Service Bad

By vafulcher on 6/15/2014 at 1:26 AM. Helped by Body Shop Manager.

My new Prius V had a dent on the passenger side rear bumper. The service people were indifferent and kept my Brother waiting for two hours and did not schedule the requested body work. We only got the estimate. The sales staff was just as slow about selling us both the Prius V and Prius C that my brother and I baught this last month.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales Deprtment (New)

By jdoornik7 on 6/2/2014 at 5:37 PM. Helped by Donna Terblanche.

I am extremely pleased with the Service provided by Donna Terblanche in my search for a 2014 Toyota Sienna Limited. AutoNation Toyota Gulf freeway actually returned my phone calls and was the first dealership to respond to questions. Throughout the process they were promptly engaged and committed to finding our family the car we wanted. Donna walked me through the sales process over the phone, she provided me the specifications of the vehicle I was interest in, and she provided me the lowest price offer. Because of her I was able to save time and money. I will definitely consider buying from this dealership for my future vehicle needs.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

I recently brought my car in for it's second Toyota...

By hbattaglia on 1/28/2014 at 4:53 PM. Helped by Service Representative.

I recently brought my car in for it's second Toyota Care service service period which consisted of an oil and filter change and a multi-point inspection of the car and engine. The oil and filter change were performed correctly but the multi-point inspection lacked attention to detail in checking the tire pressure including the spare tire. During the cold weather temperature condition Houston has experienced, caused the tire pressure light on the on the instrument panel to come on and remain on. I checked the tire pressure on each of the wheels and it was 29 psi. The spare tire was low in pressure and after repressurizing all five tires including the spare to the recommended pressure, the low tire pressure indicator on the instrumentent panel went off. While this service oversite was not serious and did not cause a problem for my car, it's an indicator of a lack of attention to detail. I recommend that during the winter cold months in Houston, all car tires including the spare tire be checked for proper inflation pressure.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The people at this dealership go above and beyond where...

By VRWhite1 on 9/12/2013 at 7:40 PM. Helped by Mayra.

The people at this dealership go above and beyond where customers and their vehicles are concerned! They do what they say they will do. If there is a change in anticipated work, they tell you before doing the work and give you the cost upfront. They even provide warm cookies and ice cold water while you wait.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Our salesperson Mike Smith was awesome. He found the car...

By Gcnossen on 8/31/2013 at 3:45 PM. Helped by Mike Smith and customer service.

Our salesperson Mike Smith was awesome. He found the car we wanted and gave us a great price. The customer service team is great. They send you email reminders when service is needed, oil change, tune up etc. and they get you in out out with friendly service.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Fraud and dishonest Dealership -- Sold me three extended...

By GaneshLolge on 8/22/2013 at 6:08 PM. Helped by Kent Celka.

Fraud and dishonest Dealership -- Sold me three extended warranty program at the time of purchase. The verbal information provided by the Finance officer was incorrect and fell into the trap and spent close to $4500. Maintenance agreement - covers mechanical failures Service Agreement - covers scheduled services Appearance protection plan - covers exterior paint and interior Cancelled Maintenance plan within 30 days - Thought mechanical breakdowns are less likely on new cards and decided to cancel it. Promised full refund. Received $50 less because of some administrative fees not even mentioned during cancellation Service agreement - Decided to use it. Dealership informed that the maintenance plan cancelled 30 days after purchase was meant to be covering services. The service agreement covers mechanical breakdowns. So this service agreement is of no use to me. As i cancelled wrong agreement in the first place due to wrong information provided by staff. I called dealership to cancel service agreement. Dealership rep informed about full refund and requested clean title received from lien holder. Emailed scanned copy of the clean title with clear mention of 1005 refund as discussed over the phone. Dealership staff replied okay and promised to process cancellation. I received refund check $709.10 less than expected 100% refund. I called dealership to inquire about the discrepancy. Dealership informed that all refunds are prorated. Spent few days over the phone with no use. I lost my $709.10 due to wrong information conveyed to me and my careless cancellation without documentary proofs. Caution - please read your contracts carefully. Do not trust what dealership staff is telling about the warranties, vehicle. Please read all information personally, if you end of buying a car from this dealership. Spend some to read through contracts. I would recommend going to other dealerships around and have peace of mind on getting a honest deal. Honesty is very important when it comes to dealerships. A car buyer put trust into transaction and expects honesty in return. This dealership need to understand this. For a car buyer, this is very important transaction involving lot of money, time, and passion. Don't fall into sweet talks. Be diligent. Good Luck and take care.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have always had my car serviced at Auto Nation Gulf...

By joanevans on 8/16/2013 at 3:02 PM. Helped by Dennis Holmes.

I have always had my car serviced at Auto Nation Gulf Freeway due to the fact of courteous and friendly service by the employees. They always keep me informed of what is going on with my car while waiting for the service to be completed. There's no other place that i would bring my car to be serviced. Thank you Auto Nation for a job well-done. You're the best. Sincerely, Joan Evans

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It is highly recommended to take you vehicle to Champion...

By mrthoover on 8/11/2013 at 2:43 PM. Helped by Ana Mejia.

It is highly recommended to take you vehicle to Champion Toyota Gulf Freeway for service. This dealership is extremely well organized and the staff is absolutely amazing. My Service Advisor, Ana Mejia, was extremely attentive to my need to expedite the service within my expected timeframe. The service was done to my satisfaction and my vehicle was completed on time as promised. I trust that Champion Toyota on the Gulf Freeway will exceed your expectations.

I would recommend this dealer.

Overall Rating

2.4  

3   Customer Service
3   Friendliness
1   Overall Experience
3   Price
2   Quality of Work

I bought a 2012 Honda in March of '13. Now the car I...

By blackelk22 on 7/30/2013 at 11:17 PM. Helped by bob smith.

I bought a 2012 Honda in March of '13. Now the car I bought only had 6,000 miles on it and we all know the reliability of Honda's so the car here is not my concern. What is of concern is my treatment after my purchase. I paid a "fair" price for my car. No one got a deal not me or them. I paid exactly what the car was worth, even though they acted like I got some amazing deal. They wouldn't even fill up the gas tank for me. The dealer tags placed on my vehicle expired on 5/15/13. I never got my new plates in the mail. I waited, and waited and waited. I even began to search for them. I began to place the blame on the USPS with all the budget cut backs and such I became convinced that they had lost them. After three months someone suggested I contact the dealership to which I said "what? No way would they have them it's been three months and they never called or emailed or tried to contact me in anyway. They're a dealership if they had them they would have gotten a hold of me or just mailed them to me." But at a lose I emailed them. WTF!! they had been sitting at the receptionist for over three months. OVER THREE MONTHS!!!!! Without calling me or emailing me or even saying to themselves "Maybe this guy needs his plate lets drop 'em in the mail for him." I am flabbergasted at the level of maturity from these people. The sales man blames the receptionist the receptionist blames the sales man no one would come out and take responsibility and even apologize. Sure everyone had a big smile on their faces when I bought the car but when I needed someone to stand up and say "hey, I messed up. How can I make it right?" Everyone was sitting on their hands. A smile only goes so far. I will never, ever recommend this dealership to anyone not even an enemy. They are the worst.

I would not recommend this dealer.