Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.7  
Quality of Work
5  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

A very happy experience

By Crvguy on 9/4/2018 at 11:37 PM. Helped by Henry Modaresi.

I went to look at ( and purchased) a 2005 Honda I’d seen online. Although it was not a high dollar item, the salesman, Henry Modaresi, could not have been more helpful and pleasant. He also went above and beyond in helping make arrangements to get the vehicle to my home 100 miles away after the purchase. Everyone else I met there was friendly and courteous. I would highly recommend this dealership and Henry in particular.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience with sales and finance

By Coco2018 on 8/28/2018 at 2:14 AM. Helped by David Davis.

Austin Harris not only sold me a car he bought me lunch and fixed my watch while we waited on the bank. A true gentleman!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

love my TUNDRA

By Jam79 on 4/10/2018 at 12:44 AM. Helped by Carlos Benzant, David Davis.

excellent experience buying my truck, the seller Carlos Benzant super attentive with me and my wife and David Davis helped us in the purchase process. Thanks to them we have our Tundra

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rommy is the best

By Jennifer2153 on 4/10/2017 at 2:48 AM. Helped by Rommy Smeir.

Great, long time service advisor Rommy is my favorite part of the service experience. Always attentive and communicates without pressure tactics to upsell you. Prices are always shockingly comparable if not cheaper to "non dealer" service centers.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Great customer service...

By Onlyonce on 4/7/2017 at 4:48 PM. Helped by Tony (sales), Cory (service coord).

Be sure to check EVERYTHING before you purchase. Turns out I had to pay the $50 deductible to fix the "radio" (camera, Bluetooth, radio) unit, even though I purchased the car, noticed the issue, and called them within 48 hours...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Rafael Pagan on 4/6/2017 at 6:38 PM. Helped by Radames Camacho.

Radames Camacho did a great job in offering me arrived and getting time to and back from work. His assistance And Service was top notch!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome...courtiouse.

By Arianna2295 on 4/5/2017 at 12:58 PM. Helped by Mr.santos.

Mr.santos in toyota autonation took his time to tell me about my car and was very polite .thank u.and of course i Love my car...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Gl on 4/4/2017 at 8:31 PM. Helped by Trent.

Received great service concerning a battery problem on our Prius. Trent handled my problem which turned out to be a loose connection . Very pleased with the prompt service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful service by Rommy

By Robert Drean on 4/3/2017 at 10:28 PM. Helped by Rommy Smeir.

My mechanic was Rommy Smeir. Fantastic guy, really fantastic, But I thought he was going to be arrested when he handed me a FREE 2016 RAVA suv for 3 days while my Camry was being repaired. Great car, but three days, no charge ?! PS He installed a brand new dash board . . . no charge. And he was very polite, very friendly. I only have one recommendation to make: PLEASE give Rommy a raise. Bob Drean

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great buying experience

By Andrew Tanski on 4/1/2017 at 11:28 AM. Helped by Samy.

We bought a certified pre-owned Highlander from Samy. He kept us up to date and informed through the sale. Process was smooth and we are happy customers. Would certainly recommend

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
4   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Very bad experience

By rozana on 9/24/2016 at 1:04 AM. Helped by max.

If this is not the most frustrating journey ever. Came back (had an appointment) for the service and radio issue (ongoing for 3 months) and when I took over the car, I noticed that they probably did not change the oil!! The sticker was not changed, but why should I have to worry if it just the sticker that was not replaced. So I called back after few minutes and since it was few minutes over 7pm rep told me that the service has left for the day and that they will call me in the morning. Means, I would have to drive back AGAIN! The same service advisor. They did washed my car and did a nice job with the inside of the car, but the overall experience swiped away all the extra steps they were trying to do .... Had a very bad experience with the service department. Came in to replace the radio that was under factory warranty still. I was told that they have to order the part and will follow up with me once they get the part. After one month I called myself to follow up and phone rep told me that my service rep is off and will call me once he gets back. No call. Followed again after a week or two (was making sure that I do not call same day in the week) and guess what, my advisor was 'off' again. After 2 months since the first follow up I called again, I explained all the unsuccessful follow ups. The rep 'was truly sorry' as all reps are trained, however, they were trying to connect me with the parts department. The transfer failed so I was told again that they will leave a note and somebody will call me back. No call received in the following days. So, I called again and explain all and was finally transferred to the service department. I explained all the glitches and time frames to the service rep, he quickly checked with the parts dep. if the radio came in and explained to me that the part came in on time and because, I was not contacted!! (Imagine how often I called in) they had to send the part back, because the s. number or sth expires after some time if the radio is not installed and it had to be sent back. As you can assume, I had to schedule and come in again to repeat the procedure and once the radio comes in again, I could only hope they would call me. Pretty frustrating, and unprofessional. Delete review

I would not recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

I had an issue with them, but they fixed it

By Anonymous on 9/3/2016 at 5:02 AM.

Overall I'm happy with the end result. To future car buyers, read the contract very carefully and don't rush into signing anything. The staff here is very helpful and responsive.

I would not recommend this dealer.

Overall Rating

2.2  

3   Customer Service
3   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Liars and con artists

By joevdenne on 11/13/2015 at 11:27 AM. Helped by Joe.

They agree to a price only to slip fees into the contract afterward. I called about these mysterious fees and was just told more lies. Stay away from these crooks!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AMAZING Customer Service @ The Service Center!!!

By DianaS. on 9/2/2015 at 1:17 PM. Helped by Stewart Burzee, Joe Fortier, Oscar Luna.

Think “excellent service” and Stewart Burzee, Service Manager at AutoNation Toyota Winter Park comes immediately to mind! The two are synonymous! Stewart personifies graciousness and consistency, always greeting us with a warm smile and attending to our needs and any maintenance concerns in a timely, responsive matter, despite his heavy work demands and hectic schedule, and we don’t even drive a Toyota! We rely on Stewart to provide our maintenance care for both our Lexus RX350 and Audi SUV. He is very knowledgeable in various models and never steers us in the wrong direction! He and his team (Joe Fortier, Asst. Service Manager and Oscar Luna, Master Asst. Service Manager) are like extended family and work hard to provide timely service, while never compromising the safety and reliability of our vehicles. We no longer take our vehicles anywhere else for service and highly recommend AutoNation Toyota in Winter Park for your all of your maintenance needs!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Bait and Twist

By johnathon on 8/19/2015 at 1:17 PM. Helped by Henry Modaresih.

Would not have even given them one star but no other options avail . Worst place ever DONT EVEN WALK THROUGH THE DOOR. back and forth for over a month online with sales person explained to him that I was disabled and only had the one income avail to me I filled out all of the financial information . He told me he had a car avail I sent and filled out the online form to evaluate the value of my trade in when it came time to go there he told me that the car was sold. Gave him benefit of the doubt and he convinced to to bring my car in there and assured me there was a lot of cars there that I qualify for . Even after I explained that it would probably be a one way 40 mile trip with my trade in cause of the transmission problem he said no problem if it breaks down he would come get me. Well after getting there he said I needed a co signer and there was nothing he could do. This was the beginning of my nightmare. Remember I'm very disabled on a fixed income and this man had me go there under completely false pretense. My Car broke down on the way home and it cost me $350.00 to have the car towed and take a taxi home plus gas in the car and tolls. DONT LET THEM LIE TO YOU STAY AWAY.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

misleading sales pitch and car care

By Marwan on 7/6/2015 at 11:54 PM.

the salesman told me when I bought my car that I get a free oil change every 5000 miles and when i went to have my oil change they said that this is a lie and that oil change is every 10000 miles while my engine noise is very high and my oil is pitch black and this is my first oil change ,when I called the manager chafic he said I am sorry the Salesman didn't know what he was doing and left saying sorry,my new car will be driven on bad oil and high engine noise,but david Maus in sanford will save my car and change my oil at 5000,never again I will buy a car from auto nation,worst sales and service..

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Honest and faithful sales person

By wan on 7/5/2015 at 2:17 AM. Helped by Chafik Alloui.

My sales man was Mr.. Chafik Alloui. The deal was very smooth and perfect. I will recomand to other person I know. Thanks a lot.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

GREAT SALES PERSON RICHARD NEWTON

By Barb Wire on 6/29/2015 at 1:18 AM. Helped by Richard, Newton.

As a Toyota owner now we love our 2015 Toyota corolla we were told everything about the car we were looking at he even opened the hood and told us about the motor we were impressed . thank-you Richard Newton we rate you a 10 on the list. THANK-YOU Russell & Barbara Christian.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchasing a new car - Mr. Chafik Alloui helped me.

By aliknights on 6/1/2015 at 7:34 PM. Helped by Chafik Alloui.

Mr. Chafik Alloui helped me purchasing a new car. He was very professional, very helpful, and very caring; I was very happy. I felt that "customer satisfaction" was the utmost priority for Chafik.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Ignored

By james-jin lee on 2/19/2015 at 3:16 PM. Helped by Richard Newton.

As an owner of a 2004 toyota Corolla, Id love to buy another one to replace my old one. However, I was not treated as a customer due to the fact that I looked really young. Not only did Richard not help make deals, he did not tell me how much the price was till the very very end. I was sort of disappointed with his lack of information on the 2015 corolla, because I had happen to know more upon the vehicle in a week versus a man who makes a living off of it. Overall, I was not treated look a customer and I regret wasting my time there.

I would not recommend this dealer.