Dealer 2-Year Rating

Overall Rating

1.5 / 5
Customer Service
1.3  
Friendliness
2  
Overall Experience
1.2  
Price
1.7  
Quality of Work
1.2  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

SCAM!!!!

By NVCOP on 8/20/2018 at 2:27 AM. Helped by Krystopher.

In a short simple message to potential buyers from this place...DON'T DO IT! You are buying vehicles that have been in prior wrecks and they've rebranded the title. ANY smart car buyer will buy only vehicles with CLEAR titles. Otherwise, be prepared to throw your money away. Read the other reviews and be smart with your money, do not buy from AutoSource.

I would not recommend this dealer.

Overall Rating

1.6  

2   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

BIGGEST SCAM IN TOWN!!!! BEWARE!!!!! DMV NEEDS TO SHUT DOWN

By seadoo215 on 12/28/2017 at 1:30 AM. Helped by N/A.

THIS IS THE BIGGEST SCAM ALIVE. THEY BUY CARS THAT ARE WRECKED....FLOOD DAMAGE ....THEY HAVE ISSUES.....THEY BEEN IN HUGE ACCIDENTS......151 INSPECTION.....LOL.......THIS IS SUCH A SCAM....THE BANKS THAT FINANCE THEM SHOULD BE ASHAMED OF THEMSELVES.....THEY PAY PENNIES FOR THESE CARS.....AND YOU WANNA KNOW WHY THEY SAY THAT YOU GET SUCH A GOOD DEAL CAUSE THEIR MAKING 10000 OR MORE CAR .....GUESS WHAT. WAIT TILL YOU GO TO SELL IT OR TRADE IT IN!!!!! GOOD LUCK!!! WHY WOULDN'T THERE BE 100'S OF THESE TYPES OF DEALER EVERYWHERE IF IT WAS OK!!!! DMV SHOULD SHUT THEM DOWN!!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Be educated

By John on 10/29/2017 at 5:46 AM. Helped by Chuck.

Please Educate yourself before buying a branded title. Know that any bank that isn't partnered with AutoSource will only loan 50 - 60% of the titles worth. So all of the money you have saved upfront will be lost on resale or trade-in. We would have bought our 3rd car from them if they would have lowered the price to a fair market value. They wouldn't budge from 80% of the title value to 70%. Needless to say, I think we dodged a bullet. The first car we bought from AutoSource we had paint issues with all of the front end parts that were replaced. Hood, fenders, bumper and drivers door. Secondly, after test driving the Equinox it started to leak transmission fluid from the coolant line. No biggy, probably kinked in the wreak and now is leaking where the rubber is crimped together to the steal, just replace it and I would come back and buy it. A week later I am called saying its been replaced and good as new. I drive 4 hours back down and look at the line that was leaking and it was never replaced. I call them out on it and they act all confused and try filling me full of crap like they rebuilt the line. I traced the line to the leaking point and you don't rebuild or add new seals at the point where the rubber line is crimped together to steal. Even if you can, its best to replace the line. Now if it was leaking where the line is connected to the transmission you can replace o-rings and other parts, but it wasn't. Most likely fixaleak was added to the transmission. Now I'm thinking, buy a car that was ran with low transmission fluid possibly and now has fixaleak in it. No thanks. Cheap shortcut instead of spending $30 on a new line. Lastly, I asked "what if I bought this car and I was driving back to Idaho and it started leaking tranny fluid, would you have fixed it." the Manager of the store said No. it, unfortunately, is a sold as is. Sorry. That was a red flag that they wouldn't stand behind there work. Not even for 30 minutes out the door. Pass! I also buy cheaper wrecked cars off coparts (like AutoSource does) and rebuilt them in my spare time. Now I know what short cuts look like. Plastic welding instead of replacing parts is a cheap shortcut you can find on any AutoSource cars. Finding the exterior thermostat zip tied to the bumper underneath is another shortcut I found. That was without putting it on a lift and looking at the frame and sub-frame for more cover-ups. I don't mind shortcuts on a $500 car that I am driving, but not something I am spending $20,000 on that my wife and kids are going to be in. Good job AutoSource for turning away not only a customer but a returning customer, one of the most valuable things in business.

I would not recommend this dealer.

Overall Rating

2.8  

2   Customer Service
5   Friendliness
2   Overall Experience
3   Price
2   Quality of Work

*** FRIENDLY - POLITE - CONFUSED - BEWARE OF OTHER CHARGES**

By RF9 on 4/25/2017 at 9:19 PM. Helped by Lynne and Josh.

I purchased a 2015 Mazda Miata convertible they had listed on Gargurus. The salesman Lynne was polite and efficient and answered my questions on the first call. I told her this would be an all cash purchase $18,000 no trade ins, no financing, and that I would have someone pickup the vehicle for me because about to leave on a trip. Lynne asked for a $500 deposit to hold the car for a few days (Easter weekend) until my friend arrived to pick up the car, at which time he will pay the balance with a personal check (Wells Fargo). 1.- I offered Lynne and paid them $3000 deposit instead of the $500 asked to further assure they will hold the vehicle. 2.- Lynne stated the "out the door price" would be $18,500, - this seemed a little high since there was no sales tax in the transaction. They charged $399 "documentary fee". Also charged $200 approximately for some worthless "theft deterrent" protection. 3.- Lynne claimed the theft protection "could not be removed" from the vehicle, however in the final papers from the sale, it clearly states that is is optional, not mandatory or a condition of the sale. This was a100% online transaction and these people are unfamiliar or ill equipped to handle it. They had no PDF signature service available, they refused to accept a personal check for the balance as agreed earlier by Lynne and double verified several times, so as not to have any last minute snags, since I was leaving town. These should be all in the "recorded conversations" they claim to keep. They stated my bank Wells Fargo was "out of state" ... there is no such thing - then they changed that to say that because "I (the buyer) was out of state" they could not accept the check as agreed because the vehicle "could be half way to Oregon" when the check clears. They said they would accept a personal check from a" local Las Vegas resident", in which case the vehicle could be half way to Mexico? when the check clear? Very flawed logic, inconsistent and without any common sense. The balance was paid with a transfer from my account to the delar account in Utah, which is not a problem, had they said so in advance ... and two hours before I was to leave town, after many times verifying that they would indeed accept a personal check for the balance. During the initial call Lynne stated the damage to the vehicle since it was a reconstructed "salvage title", and that no carfax report was available from them. I was requested to sign in the FINAL papers that I had a received an "Auto Check" report, which I did not .. but then promptly emailed to me. When my friend arrived to pick up the car he was greeted and treated politely and respectfully. Lynne appeared to make a copy of his ID and disappeared into the sunset, though it would have been nice if she had spent 5-10 minutes getting him familiar with the vehicle. They also make a great deal about their 151 point inspection, but the air conditioner vents were inoperable and the brake pads needed changing. After all, brakes inspection ... can't get more basic than that .. ... as the heading says ... friendly, high fees and misleading fees, and very incompetent for online sales ... perhaps in person your experience will be better. I have two previous vehicles online without any problems or inconsistency, hidden fees or excessive bureaucracy so I was expecting the same here. This was not a "pleasant" buying experience.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Can it get any worse for cars in Vegas...Yes!!!

By JAG on 3/14/2017 at 2:23 AM. Helped by Lynn.

Spent a good hour talking with Lynn from this dealership about a BMW I was interested in. Lynn ran my credit and came up with an interest rate double that of a local credit union. So I decide to go with the credit union and arrange for them to put the deal through and set up an appointment for me to go see the car after work. This dealership was completely across town during rush hour traffic (~40 minutes). I get to the dealership for my appointment and was not acknowledged, the car was not even on lot but I did see some service guy speed off in what looked like a Z4. Go back inside, still not acknowledged. Finally left and had to drive another 30 minutes home burning up some good ole premium in my current Bimmer. It seems like all this dealership is interested in is putting people into PREDATORY loans on branded title cars that have 50% the value of a non-branded title car. So when you are in an accident, the insurance company leaves you with a mess of a bill to pay off to get right with the loan. Lynn all of the sudden didn't even know how to submit loan information to a credit union, even though she had mentioned the dealership doing business with that credit union earlier in our conversation (probably because there was no kick back from the double interest loan to be had anymore). Just save your time and shop somewhere else unless you really want a flooded out, stolen, or abused car for a small discount off retail value which is immediately underwater on a loan due to its branded title status. Plus, the customer service does not exist here, and no apologies were made. Biggest waste of 2 hours of my life...EVER.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Excessively overpriced glass etch charge.

By Pk on 1/16/2017 at 11:17 PM. Helped by Josh Hurtgamm.

Was charged an extra overpriced charge of $359 for glass etch fee. I would have backed out of deal if I would have known about this dishonest dealer practice.

I would not recommend this dealer.