Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.5  
Price
4.3  
Quality of Work
4.7  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent

By hwwang on 7/29/2019 at 3:41 PM. Helped by ANTHONY JAYAKODDY.

Arrived at 7:40am for B-Service. Car was ready to go by 11:30am. Advisor was patient and understanding. It would be even better if the waiting lounge could provide more food though.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Carol on 7/25/2019 at 7:49 PM. Helped by Jose Zambrana.

I live in Alameda and I come all the way to Belmont just for their good service. The service for my car was done in under an hour. The staff here are really passionate about their job and in providing the best possible service for their customers. I will continue to get my service here!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Feedback

By Tongco.kat498 on 7/25/2019 at 3:35 AM. Helped by Sales- John Vierra, Service- Anthony, Finance-Jay.

Sales, after sales and service was a great experience. We live in San Francisco but we go all the way to Belmont bec the staff are very warm, friendly and helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Just amazing

By Taher on 7/20/2019 at 6:36 PM.

Everything about my visit was excellent. The sales executive was very attentive and the finance person was very efficient. I got the best car ever.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service from Sales...David Chao

By thomascallen on 7/19/2019 at 3:45 PM.

David was thorough and courteous. He was on time to appointments and helped us get what we wanted.. He spent a great deal of time with us.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Amazing Customer Service

By kewlkaps9876 on 7/8/2019 at 4:04 PM. Helped by Anthony from Service.

I booked the appointment online and without a wait I was at the dealership in 30 mins. The dealership offered shuttle service to drop me back at my home and shuttled me to pick up my car when it was ready. My car was inspected by Anthony who was very diligent and explained me things that I didn't knew. He was very polite and patient. I was given the estimate that the car would be ready within 2.5 hours and it was ready right on time. I would certainly come back here for my B service. Also, dealership offers lot of offers on Car services, do check it out.

I would recommend this dealer.

Overall Rating

2.8  

4   Customer Service
5   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Dealer does not honor previous repair estimates

By Lakecruiser2 on 5/13/2019 at 4:19 PM. Helped by Anthony Jayakoddy.

My service advisor was helpful, but could not get the previous cost estimates approved by the service department. The preious cost estimates were $ 6,600 and the invoice for the repairs was $ 7, 400. I had other competitive estimates (which were lower than $ 6,600) from other MBZ dealer and decided to have the work done at Autobahn Motors, because I purchased the vehicle there and trusted the dealership to be committed to service excellence and good value. Unfortunately I will not be returning to Autobahn Motors nor purchase any other vehicle from your dealership.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great service

By grandia97 on 2/18/2019 at 9:05 PM. Helped by Mark Nissen.

Great service ,great facility,with hot and cold drinks..and easy access to freeway 101 north and south 101..i will reccomend for friends and family.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

False false false false false false promises............

By mrtonyn on 4/21/2019 at 4:48 AM. Helped by Kenny.

Started off great with the sales experience and I even wrote a nice review for them afterwards. 4 months later, not only did I removed the original nice review but I am now writing a bad review for the promises not fulfilled. When we purchased our G63 AMG, the sales guy promised we would get a complimentary gift (welcome package) from AMG Mercedes. After multiple requests on the updates as to when we would get the gift, I finally gave up because the sales guy and his manager is basically ignoring my corespondent. I can easily purchase those gift items myself if I chose to do so, however, it is false promises just to seal the deal is what bothers me. My future purchases will go to another MB dealership! You loss my business over a small inexpensive gift that you had promised to give us. Not a smart business move.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Ashish on 4/11/2019 at 10:46 PM. Helped by Louis Hernandez.

The experience was great. Service was excellent. Everything was done on time, and as expected. We were kept informed, with good follow-ups. Complementary services were great, too!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Untrustworthy, deceitful, liars, greed.

By Paul B on 3/14/2019 at 2:45 AM. Helped by Nick Serrano. Louis Hernandez..

Untrustworthy. Dishonest. Deceitful. I unequivocally do not recommend this establishment to anyone. Trust that they will lie and cheat you out of your money and not repair your car as promised. Additional fees will be added. Over-charges on labor and parts will appear on your invoice. I spent over $10k to repair a crunching noise from the right front of my GL450 Mercedes. I had to return the car 3x after they claimed to have repaired it the first time. 1st...they told me it was a bad shock. Then, they told me 2 bad shocks, then they told me 3. I caved and paid for all 3 to be replaced. When I picked up the car, my front license late was damaged, my bumper was damaged, and my front parking sensor was cracked. The parking sensor kept sounding off at unpredictable times for no reason. I returned the car. The service manager was condescending, arrogant, and very shifty. He said they would repair it. While I waited for it to be checked in, he screwed my license plate to my bumper and said that the license plate bent due to it not having 4 screws. It came from the factory with the 2 screws and no frame. He put additional screws in my bumper and added their Autobahn Vanity Frame. I didn’t approve it. The car wash damaged my bumper, parking sensor, and license plate frame clearly. There was evidence of the nylon brush from their car wash with a bristle still attached to my license frame. I waited 1 week, the car was to be fixed. They did not replace the sensor! They spray painted the sensor with some white paint. It wasn’t done professionally (I know as I’ve painted cars before). Fast forward... I return the car as the crunching noise I still present. I ask them to also fix the parking sensor that they never did. They replace the 4th shock. They don’t fix the sensor. I get the car back and the parking sensor is blaring and the front of the car is crunching. I’m in it about $7k at this point. I return the car and ask them to again fix the sensor and the crunch. They call me and tell me the crunch is coming from the control arm (not the 4 shocks I just spent $7k on and tons of time and stress!!!!). I tell them to do he control arm. Then they call back a few days later and tell me the other control arm needs to be replaced. (What?!!!). I tell them to replace the 2nd control arm. I pick up the car and they REFUSE to replace the parking sensor they damage. I drive the car home after spending a total of $10k. I hear a crunch in the front. The parking sensor is still sounding off. I’m contacting my lawyer, the BAR, and everyone I can to get justice. Keep in mind they called me regularly to ask me to “pre-pay” for the repairs before I even went to pick up the car. This happened multiple times! COMPLETE CROOKS, LIES, and GREED!!!!

I would not recommend this dealer.

Overall Rating

2.4  

1   Customer Service
1   Friendliness
3   Overall Experience
2   Price
5   Quality of Work

Good in general

By Respect on 3/2/2019 at 5:22 AM. Helped by Ravneel Prasad , Robert, Anthony..

This is the second time i vist for my car service I would like to thank to Ravneel Prasad , my technician for doing a great job , very clean anf nice ex-interior .5* Thanks to adviser Anthony, good to work with Thanks alot to the shuttle service Robert and a man with a glasses , around 45-55 yrs ,abit short(sorry i forgot to ask his name) . And i think Mercedes need provide my person for shuttle service , more accommodate . The counter service , cashier service, greeting service not really nice , they are present the Great company to talk to clients, customers but they not even say hi and talk nice. Just so they know they work for Mercedes!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best of the best among service dealerships

By Mrfirmware on 3/1/2019 at 4:23 PM. Helped by Jayakkody, Catherine Oliver, David Ahlheim,Brandt Haun.

This has been my go to for maintenance of my Mercedes. Issues or area of concerns are thoroughly explained to me prior to any work being performed. I found out over the years that .......it’s not the fancy showroom that brings me back (yes the showroom is really nice); rather it’s the people and the disciplined process that Autobahn possesses which instilled confidence in me by knowing that all mechanical things will be done correctly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By red on 2/26/2019 at 11:26 PM. Helped by Johnny Lam, Reed Paulsen, Ricardo and Robert.

I have worked with two Service Advisors, Johnny and Reed. Both are outstanding. Johnny is an expert working with third party warranty company, he spent a lot of time and explained everything. Reed very efficiently and courteously handled recall replacement and explained everything. A special shout out and thank you to the very efficient and courteous shuttle drivers Ricardo and Robert.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Maintenance Service

By Cml on 2/22/2019 at 4:08 PM. Helped by Reed Paulsen.

Reed was a great help. Even got “maps” updated!! The service on my car yearly has been great. I have a 2017. I love that my car reminds me of a service due.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Bvsales on 2/20/2019 at 5:27 PM.

Johnny Lam is an excellent service advisor and answer all my questions regarding my service request . He has been my service advisor for a long time

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

34 Point Inspection

By Dozhdik on 2/20/2019 at 5:08 AM. Helped by Jimmy Ho.

I came to Autobahn on February 18, 2019 for my 7:40AM appointment. My appointment was for 34 point inspection and battery test. My Service Advisor was Jimmy Ho. When I came in, I told him what I am there for. I also asked Jimmy Ho if they could wash my car. He said yes. He said the car should be ready in about 2 hours. Around 10:00AM, Jimmy came by and said that the car has been inspected and will go to car wash soon. When Jimmy came by, he said there were some items found that needed my attention. He asked me to wait in the lobby until the car is back from the wash, so he can give me my paper work. As I was waiting, I saw one of the team members, drove my car to the waiting area. When I came out he said the car has been washed. When I looked at the car, I saw that the front was dirty and the car has not been vacuumed at all. I asked that team member to take the car back and wash it again and to have it vacuumed. The guy said no problem and took my car. In the meantime, I came over to Jimmy Ho and told him what happened. There was no reaction. I went back to the waiting area. About 10 minutes later, Jimmy Ho came to me and took me to the cashier and handed me the paperwork without saying anything or explaining what needs to be done with the car. He left back to his desk. As I signed all the documents for the cashier, I went back to Jimmy's desk and asked him if we can go over what needs to be done since he didn't say anything. I asked him if he could highlight the things that are most important. One thing he marked was brakes. I asked him will the sensor go off when it's time for the change of breaks and he said I think so. I asked him do sensors work for both front and back brakes and he said he didn't know. He didn't even try to look it up or ask one of his colleagues. Throughout this whole experience, I felt like Jimmy couldn't care less about anything or give me any professional expertise. I went back to the waiting area and cashier told me that my car was ready. When I came out, I looked at my car and it was still dirty in the same place in front. It looked like it was vacuumed but never washed again. I went inside the dealership and asked Jimmy to come out and take a look. When he came out, he said what do you expect from a free complimentary car wash. I said I expect the car to be washed. This is a Mercedes dealership and not a Hyundai or something. Again he caouldn't care less. This was a very bad experience. I felt like the customer service totally lacks there. Before this dealership used to have great Service Advisors that worked there for many years and knew cars inside out. These new kids who work there, seem like they just go there to collect their paycheck. Even in the waiting area there used to be pastries and refreshments, now they only have coffee and water. I would recommend anyone going there anymore.

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great experience

By lhn on 2/19/2019 at 7:32 PM. Helped by Andrew, Brian, the young lady who handles loaner cars (I don't know her name)..

I gave this experience 5 stars because the front end staff was very accommodating, especially the cashier, Brian who assisted me on the phone. From the young lady who helped me with a loaner car, to my service advisor, Andrew, they were very courteous and knowledgeable. Andrew kept me informed of the status of my car and had the necessary repair work completed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Missy on 2/15/2019 at 5:35 PM. Helped by Antoni at service.

As always great service, customer service & respect which makes me so welcome there. Went for my service number 2 which had a nice experience with Antoni.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Radiator leak

By DanIII on 2/15/2019 at 10:12 PM. Helped by Johnny Lam.

Delivered AMG on Sat., received loaner and car was picked up on Wed. Many thanks to Johnny for his timely assistance. Also had my bluetooth reconnected.

I would recommend this dealer.