Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Qwertyu7! on 8/20/2019 at 1:29 AM. Helped by Eric Stolberg.

Eric S is the best salesman around! i hated the buying process untl i encountered upon Eric S!! He made thing easy and manageable... I hated the buying process but Eric made it easy and seamless and enjoyablr Eric S made the car buying process easy and efficient!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience

By Chad on 8/16/2019 at 3:10 PM. Helped by Danny H.,Ken N., and Adam J..

I had $25,000 to put down and finance the rest on a luxury car, so buy a 2019 cheap version or get a 2nd hand top version. Looked up cars on car gurus and seen at Audi A8 at Autobahn in Westborough.I went to look car had some small scratches on the hood, everything else was good , but too boxy looking. Salesman Ken H. came out showed everything on car and apologized for having a car on the lot that had scratches. Told him didn't like the boxy look and it wasn't the scratches. I took a walk around and he let me have space, which was great not having someone right on top of you trying to make a deal. Had a lot of nice cars , but nothing caught my eye. Ken gives me his card and says manager wants to come out and talk to me. Right away I'm thinking here comes the pressure sale, but to my surprise sales manager Danny H. comes out and apologizes for that car not being prepped, which I told him that I didn't call or anything I just showed up at their lot. He told me to keep checking his website and he would gladly help and I never seen any sales manager take the time to come out like that when your not even purchasing. I went home and checked their site and found a Mercedes S550 which looked beautiful, so I contacted Ken and when I got there , he showed me the original A8 with scratches already fixed {which I was surprised as I wasn't buying it, but they still fixed it} ,and went to check out the Mercedes and again no pressure as we took it for test drive. Car was flawless , now something has to go wrong as to much going in my favor as car,salesman and sales manager have been too perfect, then on to finance with Adam J, this is where everything must go wrong, but again I'm shocked as he tried all kinds of different banks and finds me a great rate. Then showed me extended warranties. I picked a Continental warranty and signed all paper work with warranty financed. The warranty covered bumper to bumper , but not the hi-tech equipment, which isn't anyone's fault as it's just what that warranty company offers so, with paper work signed already I figure nothing I can do, maybe have to go somewhere and pay for a second warranty. I call Adam figuring he won't want to redo everything and I already signed, but he said no problem. He redid all the paper work , took out the warranty I didn't like. The other thing that was surprising that this was over 3 days and the 2nd day Adam had the day off ,and that didn't stop him from calling and texting me to help me on his day off. I try to write reviews about every place I go and have to say this is my first good one for a car dealership. I love my car and all the help I received, Thank you to the great staff at AutoBahn for running a business as it should be.I also wanted to add that I drive a used Mercedes that I paid $49,000 with $124,000 original sticker price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5-star service review

By marice8601 on 8/16/2019 at 1:18 PM. Helped by Erik Oslowski.

We brought my wife's 2012 E-class in for service. Erik Oslowski was our advisor, and we could not ask for a more professional, efficient representative. All work was done to the highest standard at a reasonable rate and ready within a day. Plus, the car was washed and waxed when we picked it up. Only place we will bring our cars.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Excellent Customer Service

By Francine on 8/15/2019 at 2:44 AM. Helped by Alex Montes, Erik Oslowski.

I would highly recommend Autobahn USA. I am very impressed how Sales, Service and Management work together as a team to provide excellent customer service which leads to a highly satisfied customer (me...). I would like to give credit to the following individuals who I worked with: Alex Montes (Sales) Erik Oslowski (Service) Fernando (Service Technician) Michael (Management) Renel (who helped me with my extended Warranty)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Review of Service Department

By Jlogan1624 on 8/14/2019 at 9:51 PM. Helped by Eric Oslowski, Hannah Gannon.

I recently worked with Eric and Hannah in the service department. My experience working with these two was outstanding. Hannah went above and beyond to keep me in the loop regarding my repairs which were completed in less than a day! Eric was also outstanding and took the time to answer all my questions and explain the repairs that were completed on my vehicle. I would highly recommend the autobahn service department. If you get the pleasure of working with Eric or Hannah you will not be disappointed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service department is very good to excellent.

By ChomskyReader on 8/10/2019 at 2:50 PM. Helped by Eric and tech Paolo.

If you happen to get Eric, you will be pleasantly surprised. He brings a great deal of value to this dealership. It makes me want to source my next vehicle here as well as my first.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly recommend

By Tallwhiteboy33 on 8/8/2019 at 2:49 AM. Helped by Camden Blair.

I had a couple of hiccups through the process but my salesman Camden did an amazing job explaining everything and making sure everything was good. I highly recommend this dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Autobahn USA: Selling Cars in a Stress- Free Way

By MASERATI-MIKE on 8/6/2019 at 10:25 AM. Helped by Brandon Downer.

Brandon is a charmer He is also a Downer. He's not rude or crass In his efforts to get your cash. He knows his cars And doesn't smoke cigars. I made a stress-free deal With Brandon at the wheel...

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience

By Haz14 on 8/2/2019 at 7:37 PM. Helped by Brandon Downer.

Brandon Downer was extremely helpful with helping us purchase our car. He gave us all the options we had so that we could make an informed decision about the car we wanted; the one that we had viewed on line. We test drove a similar car as the one we wanted because the actual car we had seen on line was at the shop. We loved the car we tested, and the actual car we wanted was availble on Tuesday. This car did not disappoint. Brandon was knowledgeable and provided the information we needed and asked for. He was patient and answered our questions. There was no pressure to buy the car, and Brandon did not take any offense to some of the repeated questions we had. The staff at Autobahn is friendly, pleasant and polite. The dealership is clean, comfortable environment. I woud definitely purchase a car from Autobahn again in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

One and DONE

By Mrs KMB on 7/31/2019 at 7:08 PM. Helped by Alex Montes.

We began our car search adventure with the intention of driving a car or two and then continuing on to several other dealerships around New England. We have always purchased used cars and have always been successful in finding the hidden gems we were after. Alex Montes was randomly assigned to us as our sales person. Alex was polite and had a casual energy about him, confident in his role and very knowledgeable about the extensive list of cars on his lot. We peppered him with questions all over the gambit about this make, that model, this year versus that year. So on and so one. Never a note of irritation or pushy behavior so common with car sales people. We arrived at 7:35pm no less- so irritation was what we anticipated given closing time was 8:00. We had to return another day to drive some other cars Alex had given us some information on. We returned on a weekend and suffice it to say the place was BUSY and it was a hot day outside. Alex was busy and we waited for him to attend to us. Again, he was polite, courteous and despite the hustle and bustle of the environment- Alex was calm, polite and never put out by any of our questions or requests. We left that day, having driven a few other cars and needed some time to process the options. A close friend of ours had purchased a car through CarVana and so we gave it a look. They had the car I wanted with the eight year, features and finishes. It was a bit more expensive than what we had looked at with Alex but it surely wasn’t out of the ballpark for our budget. With this in mind we wanted to bring our trade in for review and drive the Mercedes GLC 300 one more time. Again, we met with Alex and had some time to work on paperwork while another colleague drove our trade in for assessment. We had some polite conversation with Alex all the while and we began to see some commonalities we had with Alex being from the same area. It was with this conversation that we both decided we truly wanted to give Alex our business due to his combination of knowledge about the products, patience with us and his overall calm, confident and polite nature he possesses. What a gem of an employee he is for Autobahn. This is the kind of employee that folks like us wrote reviews like this and ultimately buy from your company and tell our friends and family about the experience we had. We could have easily taken our business to CarVana or a number of other dealerships (who have much more elaborate snack/beverage options😛) but we were so impressed with Alex that we wanted to give him our business. Start to finish it was a great experience. We also had the pleasure to work with Jean on our paperwork and financing. Another wonderful employee! He was knowledgeable and smart and never pushy. It was such a pleasure to chat and work with him on what is generally speaking a not so exciting aspect of purchasing a car. An employee like Alex will be running and owning a dealership like this- patient, smart, tenacious and hardworking- that is a ten star employee!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and extremely quick

By DF on 7/30/2019 at 7:15 PM. Helped by Alex Montes, Michael Bates.

Alex and Michael did a phenomenal job handling my car situation - trading mine in and getting me in a new vehicle all in 2 hours

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast friendly service!

By Nicole on 7/30/2019 at 7:29 PM. Helped by Alex Montes.

Staff was helpful and kind. No high pressure sales. We didn't have much time the morning of our purchase but were able to test drive 2 vehicles and complete a purchase in 3.5 hours. Alex was excellent.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Quick process

By mpsagon on 7/29/2019 at 6:55 PM. Helped by Brandon Downer.

In and out in a few hours - made the process easy. Was able to negotiate a deal that worked out well for both me and the dealer.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Very good dealership, excellent salesman

By TLev on 7/26/2019 at 10:18 PM. Helped by Brandon Downer.

Autobahn USA has a great selection of high end cars and most appear to be in excellent condition. Their processes are very quick and easy which was ideal because I knew the car I was interested in and I was pressed for time. The salesman, Brandon, was absolutely outstanding. He is a young guy, but was professional, polished, efficient, and knowledgeable. I told him my requirements and time constraints. He adapted to them seamlessly and did a fantastic job doing so. He hit the perfect balance of educating but not “selling” and got most everything wrapped up in no time. In large part because of him, I would definitely recommend the dealership to my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

“She should get a SUV, not a COUPE!”

By Lady Di on 7/20/2019 at 12:36 PM. Helped by Alex Montes.

Alex was most attentive to my list of preferences in searching for the perfect coupe to meet my needs. Such a pleasure working w/ him!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By lstef on 7/19/2019 at 3:46 PM. Helped by Brandon Downer.

I went to Autobahn to do some research on crossovers and hatchbacks, but didn't plan on buying that day. Brandon was very attentive and patient and he didn't make me feel pressured to buy a car. Overall, Brandon spent about 3-4 hours with me and I ended up buying an awesome car at a very fair price. It was truly a pleasurable and fun experience and I would absolutely go back in future. He has also been extremely responsive via email after everything was said and done, which I truly appreciate.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brandon Downer BMW X1

By owenm on 7/18/2019 at 2:38 PM. Helped by Brandon Downer, Sam Zadeh, Frieda Zadeh.

Great service from Brandon, helped us find the right vehicle and was very knowledgeable. Treated us very well and the car is great. Good price and overall we had a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Excellent job

By Michael on 7/17/2019 at 10:48 PM. Helped by Alex Montes.

The sales consultant is very helpful. The dealership is doing good job. Have quite lot of inventories to choose. The sales consult also recommended right car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Unparalleled customer service!

By jclerner on 7/17/2019 at 8:36 PM. Helped by Wesley Gopaul, Michael Bates.

I just bought a car from Autobahn USA after weeks of looking. The process was simply painless, which in my experience with car buying is a rarity. The entire team at Autobahn USA was professional and courteous, but perhaps most importantly they were straightforward. No bait-and-switches, no gimmicks, no nonsense, no smoke-and-mirrors or snake oil. I was so pleasantly surprised that I'm writing this review on their behalf. I NEVER WRITE REVIEWS! I highly recommend this dealership and I will be patronizing them again for all my service needs (as well as when it comes time to buy my next car... or my wife's). They have an amazing selection and I honestly feel like I got a great deal on my BMW as well as on my trade in. In particular I would like to thank Wesley Gopaul and Michael Bates for outstanding customer service. I never felt pressured or rushed but at the same time they were responsive and able to assist with any questions about the car or the process or paperwork.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Purchase of a 2016 SQ5 went nice and smooth

By Tom_warren on 7/12/2019 at 9:53 PM. Helped by Brandon Downer.

We worked with Brandon on a car for my wife. Although we were on vacation and couldn't see the car in person we were able to work out a deal and it all worked out excellent. No surprises and we were in and out in one day.

I would recommend this dealer.