Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.6  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

The worst experience I've ever had buying a car

By Vic2323 on 6/25/2019 at 12:45 PM. Helped by No on list.

They lied said they had me approve made me drive up there for nothing show me cars that I didn't even want the worst

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

WOW Dealer more interested in just selling cars

By Kathryn M. on 5/20/2019 at 10:12 PM. Helped by Shrey C. ( sales ) Dave V( finance ) and Adam D.( manager ).

I was involved in a hit and run accident that totaled my car. so when I was begining to look for a new vehicle i was feeling very vunerable. I am 55 years old and had only owned 4 cars total since begining to drive at 16. i have always researched my cars, always bought used, always pay cash. So to have to buy a carbecause I had to, and not have alot of time for the research, after a tramatic event was an incredible amout to handle. I had spent 2 full days researching and walking through dealerships looking specifically for the Mazda CX-5 grand touring because the research was great. However i had no luck finding either a 2017 or 2018 CX-5 grand touring SUV that was neither black or white. on may 16th my husband noticed online that your dealership had one so I set up the test drive. when I walked into the dealer I was more than prepared to deal with the car-dealer "PREDITOR" but what I found was a young man by the name of Shrey who took his time and listened he really listened to what Ihad to say and was more interested in building a longterm relationship than just selling a car to me. as I walked through the buying process I found this to be true with everyone at this dealership. What a breath of fresh air not to have to be on the defensive during such a vunerable time. I comend everyone especially Shrey who has been in contact with me since the sale to make sure I was not only happy but that the vehicle had no surprises( Being that it was not a Hyundai) for me Thank you all of you I will tell more friends about you all than you know. THANK YOU! ( PS) I have a friend who rode in my car today who wants one. I will tell her all about you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

my experience was excellent!

By bricollinss on 5/15/2019 at 4:17 PM. Helped by tyler plante.

tyler plante was an incredible sales associate to work with. he made sure everything was set and ready to go. he was very patient, he got me into a brand new car he knew i would enjoy and love. he isn’t just a person who sells you a car and forgets about you, he texts you and makes sure everything’s going good and he helps schedule appointment for oil changes and whatever else. he’s a very understanding in any situation, and he will do whatever he can to get you into the perfect car even if he needs to go out of his way! defineitly 100% recommend him!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best service I’ve dealt with

By Kerrybaby on 3/23/2019 at 9:17 PM.

Best service I have ever dealt with.. everyone made me comfortable and I was in and out without any headaches.. thanks again.. I am very happy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Scott was great!

By Amiee716 on 3/25/2019 at 10:11 PM. Helped by Scott Murphy.

I was looking to get out of my current car and to lower my payment. I was interested in an SUV which Scott showed me a few of but with my negative equity and credit, Scott and his sales manager Nick were willing to work with me and find me a car that had maximum rebates to help cancel out some of my negative equity. I ended up with an Elantra GT, which had MORE bells and whistles than my current car and was something I had never even considered. Nick was even able to get me set up into a lease to start but advise to come back in a year to buy out the lease and lower my payment even more. I appreciate Scott for coming in on his day off to work with me and Nick for working so hard to get me into something. Great experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick. Exceptional service. Very patient.

By Jannyjan60 on 2/19/2019 at 12:22 PM.

Everyone there was pleasant and helpful Dujae Richards was excellent. Very patient with me while we worked out a deal that worked for me. I left with a brand new Hyundai Kona which I love.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Aksarben on 2/14/2019 at 10:07 PM. Helped by Mark Gillespie.

Outstanding and prompt service all at a great price. Doesn’t get any better than this. I am a happy camper who will return next time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

special

By vergo555 on 2/5/2019 at 11:23 AM. Helped by Kristina Mc Kay..

Kristina is the best.just love her. first time buying a Hondai from fords most of my life, miss my ford but will get used to the Elantra. just don't know why i can't use regular oil instead iof more expensive oil. car should work the same. just a coupke of things i was upset and disappointed in. still not too happy about. but deal was made si now we live with it for 4 yrs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service

By hldr1542 on 1/31/2019 at 7:37 PM. Helped by Tyler Plante.

I came in your store and looking for a new vehicle you have the best customer services in my time at any dealership I ever had. The sale person who helped me out was Tyler Plante he had helped me out the time I got there till the end of the sale and showed me to the different features and set up my phone to to car radio I couldn’t ask for the best person Tyler has been to work with

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Sales person, Doug Johnson, at Auto Fair

By Connie & Jim Lewis on 1/26/2019 at 10:31 PM.

Doug Johnson was a very knowledgeable and professional representative for Auto Fair. We purchased a car because we trusted his opinion and honesty to make our enjoyable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service center was awesome.

By CircuitmanGH on 1/29/2019 at 11:10 PM. Helped by Chris Custudio, Mark Gilespee.

Things started out dicey as I had an issue with my car that started when it was cold out. I thought my battery had died due to the weather when I called triple A I found out my engine had failed and would need to be replaced. I talked to Mark Gilespiee in service center who let me know what was going on with my car. The company had to order the engine and the time it would take to get it back. I received a call from Mark on Friday to let me know my car was done! A whole week ahead of schedule. I found the experience to be a great one. Thanks AutoFair Hyundai!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Excellent Buying experience

By Steve on 1/24/2019 at 8:44 PM. Helped by Matthew Critz, Adam Potvin.

Matthew Critz was our "sales consultant". He understood what we wanted and found just the car and color that fit. The final price and service was what we hoped for. HAPPY Customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience and people...Big Kudos to Anthony C.!

By Shorty123 on 1/27/2019 at 1:11 AM. Helped by Anthony Carignan.

Their customer service exceeded my expectations. They work with you and treat you with respect. They listened to your request and made it happened. Our sales guy Anthony Carignan your knowledge will take you places. Thanks to all of you my daughter clown smile said it all. Thanks for staying with us after hours.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Fast and efficient

By Poke Bas on 1/3/2019 at 6:29 PM. Helped by Brennan.

Pleasant experience. All employees were helpful and courteous . Entire process from start to finish took under 3 hours. Salesman, finance officer and manager were excellent

I would recommend this dealer.

Overall Rating

3.2  

5   Customer Service
5   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

Frustrating

By Pilotjonny71 on 12/27/2018 at 7:20 PM.

The staff at the service department are courteous, friendly and will honor what they say and will do whatever needs to be done for your car to be ready in a reasonable amount of time. I’ve brought my car twice to this specific dealer. My first visit, the work that was done, was done well but the mechanics incompetence blew my mind. They literally broke personal items that was in my car and the dealership said that they would pay for the damage and they did. But they also put gouges in the plastic mold that the front leather seats sits in and that was never taken care of, yet! My personal item that was broken was my cell phone car holder that sits on the dash. How it ended up in several pieces on the floor of my car is beyond me and the mechanic never said anything to customer service at the desk. The interior was a mess with greasy finger prints and smudges from grease being on the mechanics hands on my beige leather upholstery and cloth ceiling. I keep my car clean. It always looks like it came off the show room floor so any spec will be noticeable in my vehicle and these were no specs, they were hands prints. Today I went to have the fuel door repaired because the button in the car wasn’t releasing the door so I was unable to put fuel in my car. They fixed it fine. It took them a half hour and I was in and out...awesome right!!! I left the dealer and headed straight to the gas station to put gas in the car and when I went to shut the fuel door after I refueled my vehicle, the fuel door now won’t shut so I had to go back to the dealer and they had to repair there repair; if that makes any sense. I ah e had nothing but issues with both Hyundai dealership service departments that I e brought my car to. Never ever will I ever purchase another Hyundai all because the service department mechanics take zero pride and zero care for the customers expensive property. We spend hard earned money to make an expensive purchase and they treat the car as if it’s a 1978 $1000 dollar Volkswagen bug and even if it is a 79 bug, they should treat it with kid gloves as if it were a $80,000 BMW. I must reiterate that the customer service men and woman at the desk are great!!! They will work with you and honor everything they say. They are outstanding but the mechanics are another issue all together!! Dave is the best. So if you do have to go here, deal with Dave, he really is the best!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice fast and to the point

By Anubis on 12/19/2018 at 8:19 PM. Helped by Mark.

Came in for 3000mile/3 month oil change and to look at tires. Had my appointment for 2 was in and out in 20mins. Thank you

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Very Efficient service

By Mmmmmmmmmm on 12/14/2018 at 4:00 AM. Helped by Service staff.

Very efficient service called and made appointment same morning,very easy to drop off and get service there was no time wasted Prompt fast service thank you very much

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service center experience

By Anglrcngmom1 on 12/2/2018 at 1:08 AM. Helped by Mark Gillespie.

The service center at Autofair Hyundai Manchester NH is second to none. Mark Gillespie is courteous, knowledgeable and personable. He listens to the customer and doesn't try to sell you parts or sevices you don't need. They are quick and thorough. Waiting is not exhausting.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

High Quality treatment on a low priced used car

By Airmario1! on 11/25/2018 at 4:00 PM. Helped by Eric Martinez, Sales Jean, Finance.

Everyone we dealt with at Autofair Hyundai was professional and courteous. Our sales rep Eric was patient, knowledgeable and accommodating. We purchased one of the lowest priced used cars on the lot as a spare vehicle for the teenagers. Obviously safety, reliability and value being most important to us. The staff at Autofair Hyundai made us feel just as important as if we were buying a higher priced new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Freefall on 11/7/2018 at 5:41 PM. Helped by David Barbrick.

I’ve always been able to schedule my appointments quickly for the time I need. Easy to work with. Always have coupons which are great savings!

I would recommend this dealer.