Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.5  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superb service

By ERVG on 8/21/2019 at 4:25 PM.

Service was as regularly scheduled. Eddie is the utmost professional. I have the greatest confidence in him and his advice about what my aging Mercedes requires.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
2   Price
5   Quality of Work

Excellent service

By Alex Jacobson on 8/20/2019 at 9:42 PM.

The truck was in for the B service and some fluid exchanges. Good service and a good experience. Everyone we dealt with was knowledgeable and very friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By JABUDARH on 8/19/2019 at 2:50 PM.

Prem Parekh is outstanding. He provided excellent service. I am always pleased with his service and knowledge. You have definitely gained a customer that will keep returning and recommend your car dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceeded my high expectations.

By DCB2 on 8/16/2019 at 1:28 AM.

My sales process went smoothly as usual, but I had a dramatic problem with my car. That’s when the dealership, and specifically, my sales guy, Oleg Shmuylovsky, made lemonade out of a lemon.

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Very efficient

By BEH60 on 8/14/2019 at 6:37 PM.

I loved having the Lyft service door to door after the drop off and when my car was ready. As always the set to the car was great and it came back clean.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Engine light service

By JITHU76 on 8/9/2019 at 1:53 AM.

I was extremely satisfied with the service. I was able to drop the car day before the service and Peter was able to find me a loaner car. Peter explained few possibilities of the issue which helped me relax as I was not expecting engine light to come on within months of purchase. Prem kept me updated with the diagnostics procedure and the work in progress. It ended being a software update. They were able to complete the work on time as promised. I would definitely recommend Autohaus service center.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service Visit

By JOHN.NEMETH on 8/8/2019 at 4:26 PM.

Staff always looks to ensure your needs are met. We have both purchased and leased cars through Autohaus on Edens and will definitely continue to do so.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Typical service at 40K miles

By CJOHNSEN0 on 8/6/2019 at 8:17 PM.

Ken D. is the best ever - gets me in and out and finishes the work on a timely manner! He rocks! Been seeing Ken for awhile now and he is by far the best I have ever had - really good guy and really cares.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealership

By NQADRI on 8/2/2019 at 6:23 PM.

My recent leased car is the 5th leased car with Mercedes-Benz. Previously I have leased form Loeber and Fletcher Jones and I always had some issues and problems during and after the lease process. But at Autohaus on Edens dealership with the help of Nicholas Maniatis we completed the deal in less then 30 minutes without any surprises. Sales and Finance department was very upfront in other words honest no surprises. Great people to work with.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

2-fer

By KJS on 8/1/2019 at 7:57 PM.

Prem is top notch - customer focused, engaging and knowledgeable. Works efficiently from start to finish, from setting appointments (I had both vehicles serviced), explaining services and costs (Prem applied coupon discounts without any hassle) , arranging a loaner, keeping me informed, to pickup and checking out.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tom Lood is great

By kkiers on 8/1/2019 at 2:34 AM.

Tom quarterbacked the service on my vehicle and did an awesome job. All and all I have been very happy with the service at this dealership.

I would recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First checkup for GLC 300

By ROSENMICHAELS on 7/31/2019 at 4:39 PM.

I was there for a 7:30am appointment and it was rush hour with a lot of folks and altgough everyone was courteous it took a while to get the paperwork done for the loaner car. As I have been a customer for years I don;t understand why my information is not file (cc and driver's license and insurance company). There needs to be an express check-in process. Otherwise service was very good!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Spare Tire

By TOPERKINS on 7/30/2019 at 6:16 PM.

Ken did and outstanding job resolving my tire issue. His professionalism and caring to meet my needs was his priority. Im thankful he was assigned to me to.

I would recommend this dealer.

Overall Rating

3.0  

4   Customer Service
4   Friendliness
2   Overall Experience
2   Quality of Work

check engine light service

By MB Fan on 7/30/2019 at 5:23 PM.

I brought my car in as it was under warranty to have the check engine light message serviced. They had my car for 10 hours and when I went to pick up the car I started the car and the check engine light was still on!! I went inside and told them and they said all the tech guys are gone for the day, First thing in the morning I received a text from my service advisor to bring the car back in to see why the light was on. I took it in and they had the car for 6 hours and said it was another fault sensor not like the first one.They fixed that and then there was no more sensor check light! A lot of running back and forth to the service center for 2 days.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent

By ROGERFEIN on 7/29/2019 at 9:48 PM.

good,fair,efficient service; nice loaners. Ken Dunaway explained service needed now and likely in the future, and appeared to try to be as economical as practicable. He explained delay resulting from ordering a part.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service!

By linda g on 7/29/2019 at 6:26 PM.

Enjoyed working with Nicholas who was attentive and took his time explaining options and pricing! Much better experience than with the other dealership down the block.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Salesman Michael Koury is amazing!

By Ed H. on 7/28/2019 at 12:57 AM.

I am currently working with salesman Michael Koury, and it's been a wonderful experience thus far. I have a LOT of questions and he has patiently worked with me, answering each and every question, including providing reference materials, etc. I haven't purchased yet, but when I do it will be at Autohaus on Edens, as I'm guessing the kind of service I'm getting from Michael is a reflection of some type of "customer delight" policy at the dealership. Anyway, I don't normally do these type of review things, but just felt I really needed to give Michael a "shout out" for the great customer experience!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
2   Price
5   Quality of Work

hometown

By STEVE on 7/27/2019 at 4:03 PM.

Prompt, efficient, courteous. Always comfortable. Surprisingly honest appraisal of what needs to be done, now or in future. I am treated with respect and rewarded with good coffee.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Time Visit

By GREGPIGOTT on 7/27/2019 at 2:28 PM.

Overall great experience and wonderful service! Would definitely recommend to others. Thank you very much Peter greatly appreciated your help with my garage door opener.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Eddie is ALWAYS AWESOME! Attentive, professional

By Kimberlybrya on 7/26/2019 at 1:33 PM.

Eddie G. is the reason we have now owned 3 cars with Mercedes. He is always attentive, professional, knowledgable and helpful. Outstanding service. ALWAYS. Eddie is a gem of a member of your staff.

I would recommend this dealer.