Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.7  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Bkr32 on 6/13/2018 at 5:49 PM. Helped by Jack.

Great service from the moment I walked in ... very helpfully on everything ... they make the bank work with me on my budget ... Jack help me with all my questions and service I need

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A pleasure

By happyjeepowner on 6/13/2018 at 4:25 PM. Helped by Jack Kowaleski.

Our salesperson Jack was a pleasure to deal with as was the overall experience. Our first Jeep, but perhaps not our last! Thanks again so much!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Experience

By Mimi0241 on 6/9/2018 at 5:50 PM. Helped by Walter Vertil.

Walter was very informative and patient. He made sure I walked out a happy customer. Awesome service. I would recommend him to all my friends.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience! Very friendly and professional staff.

By xironmanx on 6/10/2018 at 11:08 PM. Helped by Melvin, Curt.

I had a really great experience at Autoland. From the moment my wife and I arrived, everyone was friendly and courteous. Melvin was knowledgeable and honest and made us feel very comfortable. He answered every question about the vehicle . The entire process felt very natural. Curt made the financial part a breeze

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Danny was great, could not have been happier.

By Ezezez136 on 6/6/2018 at 4:50 PM. Helped by Danny.

Service was very fast and Danny went out of way to help fix a problem I’ve been having for years with my Both my Jeeps.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jeep Compass

By Jeep Driver on 6/6/2018 at 11:41 AM. Helped by Michael.

I give our sales representative (Mike) an outstanding rating as he went above and beyond to make our leasing experience pleasant. I will definitely recommend the dealership to friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Cee1 on 6/6/2018 at 12:24 AM. Helped by Andrew.

In and out in 1 day for front shocks ..my service guy Andrew help good guy so if you have to take your vehicle in go see Andrew

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience I have ever had

By Silkca on 6/5/2018 at 4:55 PM. Helped by Paula, melvin.

I had the best experience at autoland in Springfield. Paula helped me think of the best option and brought me over to melvin on the toyota side of the dealership who was so helpful and helped me pick out my dream car. Everyone there was amazing, even the ones I came in contact with briefly. I would definitely tell everyone I know to come here. Great customer service!!! ** toyota was not available for an option to choose the make of my car on this survey *** but I was a toyota customer

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

very good

By $DannyMar2$ on 5/14/2018 at 12:50 PM. Helped by Phil, Alan.

I took my car in for service. When I went to pick it up something was wrong with my vehicle. I spoke with Phil and then Alan, who were very good in resolving the issue quickly.. Thank you guy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Review

By bar on 5/31/2018 at 6:21 PM. Helped by Alan.

This time I had a great service experience. Fast service was not out of a car for a long period of time. Work was completed in a timely and efficient manner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extremely helpful

By Candy2015 on 5/18/2018 at 10:27 PM. Helped by Jason.

Our service technician was Jason. He was extremely helpful and knowledgeable about my vehicle and it's service issue. He went above and beyond to make sure our problem was resolved in an expedient manner. I was receiving a college scholarship award that evening and Jason made sure that my vehicle was repaired the same day. Thanks to Jason and his team, I was able to attend my ceremony and even had time for photos! I would rate Autoland with an 11 out of 10. Many thanks to all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Review

By Mls109 on 5/19/2018 at 4:00 PM. Helped by Jason Patten.

Recently made a visit to my Autoland Jeep and Chrystler dealer for some service that needed to be performed in my Grand Cherokee. Not only did it exceed my expectations in terms of the actual work that was done on my car, but all of the service staff were super friendly AND I didn't end up with a huge repair bill for items that did not fall under my vehicle warranty. Thanks Autoland!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Esi on 5/16/2018 at 8:04 AM. Helped by Frank Lutini.

Very nice people. Dealer made sure we are made comfortable and worked with our Choice of car.Great experience. Would recommend them to a friend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I enjoy every second of the time I spend in that car

By Camra on 5/17/2018 at 3:25 AM. Helped by Ralph.

Me and my family really love and enjoy this car. It’s really comfortable. Thank you so much for helping us out. I appreciate everything you’ve done for us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extremely Pleasant and Very helpful

By Dina2929 on 5/16/2018 at 8:57 PM. Helped by Seth Lipper.

Everyone at Autoland was going Above & Beyonc to help us with the vehicle we were interested in...Great dealership and employees all very friendly and they truly cared about our needs...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Autoland service

By Steve on 5/16/2018 at 5:41 PM. Helped by Alan, Stan and Jayson.

Always the best service. I love this dealership. I’m on my 12th vehicle from them. I have 4 of their vehicles in my family now. 3 Jerpsand 1 Avalon. The best!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Car wouldnt start

By MikeP on 5/16/2018 at 4:08 PM. Helped by Stan & Jason.

Very good service. I did receive different prices over the phone for my service, however they were able to honor the price they told me over the phone. And I was pleased. Will definitely bring my car back for service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had a great experience

By chuckie73 on 5/11/2018 at 2:42 AM. Helped by Juan.

Autoland is my go to dealership for the needs of my vehicle. It’s my first choice. I will definitely return again. I look forward to it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good service

By Jeep on 5/12/2018 at 1:46 PM. Helped by JASON PAT.

It was fast and after the service a good explanation of what I need to do and what was good on my truck too thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

EVERYONE WAS EXCEPTIONAL INCLUDING THE FINANCE MANAGER

By sakeenah on 5/11/2018 at 3:48 PM. Helped by RALPH MITCHELL.

EVERYONE WAS SO KIND AND I FELT EVERYONE HANDLED THIS SALE IN A PROFESSIONAL MANNER. RALPH MITCHELL WAS AN AWESOME SALESMAN AND ALSO TOOK THE TIME TO EXPLAIN HOW TO OPERATE MY VEHICLE IN FULL. THE FINANCE MANAGER THAT APPROVED THIS DEAL WAS EXCEPTIONAL AND PROFESSIONAL. I WOULD DEFINITELY RECOMMEND THIS DEALERSHIP TO FRIENDS AND FAMILY.

I would recommend this dealer.