Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4  
Friendliness
4.4  
Overall Experience
4  
Price
4  
Quality of Work
4  
Service
1.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Austin0518 on 5/10/2018 at 5:10 PM. Helped by Dennis and Bobby.

Great job from Dennis helping find the right vehicle for me. Shout out to Bobby for getting my paperwork right and making sure I’m satisfied with my purchase!!!

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Paid a lot of money but PROBLEM was not repaired

By big5618 on 3/10/2018 at 11:06 PM. Helped by Ethan.

Took my 99 VW rialto to automax VW because I wanted to make sure this got done even though I would spend more money to get it fixed. instrument cluster not working, You tube videos show what is most likely wrong and how to fix. They would not fix it just replace the whole unit but they no longer make them. Heater not working. lots of foam coming out of vents. You tube videos show that the foam is from the blender doors which is a rectangular piece of metal with a lot of quarter sized holes like Swiss cheese. this is covered with a foam to make the doors solid and over time the foam comes off leaving the door with holes. several quick fixes are to cover with muffler tape etc. also videos show that over time the heater core gets clogged and needs to be flushed out unclogging it. I explained all this to the service writer. nearly 700 dollars later I find that they will not attempt to re[air the instrument cluster as I described and will only replace the whole unit which I can't because they don't make them anymore. they said my serpentine belt needed to be replaced but just had it replaced like 7 months ago and have not put more than a 100 to 150 miles on the vehicle since. They then said the coolant hose is leaking and needs to be replaced which is why I have no heat. I reminded them about what I pointed out before and they said it was the hose. Although I was not low on coolant before I took it to them and have never noticed a leak, I let them change it and it did not fix the heat problem. they suggested changing the heater core. the paperwork they gave me said the blend doors foam had come off and suggest replacing the blower unit that has the blend doors and that the heater core was partially clogged and recommended replacing the whole unit. Not once would they attempt to remedy the issues without just replacing the whole unit. They make less money if they had done what I asked and they would also be known as a repair facility that bends over backwards for the customer to get their vehicle back on the road whether it be conventionally or unconventionally and what hurts the costumers pocketbook the least. All that money spent knowing what was wrong and how to fix it and my vehicle is still not repaired. I will go to the place I have always gone from now on for all my repair needs since in the past they always did what they could to get me back on the road even if it was a temp fix with the understanding of no warranty. I gave 1 star because I could not give any less in this review. I WILL NEVER USE THIS PLACE AGAIN. TOTAL RIP OFF.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extra Mile

By CharlesJ25 on 3/8/2018 at 6:41 AM. Helped by Dennis.

Sales department overall is excellent, there was no pressure from anyone to buy the vehicle. The salesman who worked with me was very knowlegable, there was nothing he doesn't know about vehicles we're looking at. We are extremely happy with the vehicle we brought, follow up call to insure we're still happy and if we have any questions with functionality.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased a new 2017 Jetta

By acampcpht on 1/27/2018 at 8:38 PM. Helped by Shameek, Jamie, Todd, Tim, Derek.

Bought car in December of 2017, I had a really great buying experience! Everyone was friendly and went out of way to work with me.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

From great to worst

By Pacho1978 on 1/26/2018 at 3:05 PM. Helped by Several.

How can you go from great to worst. By not been faithful to their returning customers. Returning customers are the ones that have the most value to you specially for those that shop locally. If you tell a customer that you are going to call them back, you better call them back. USAA should really back out from doing business with AUTOMAX, specially when most of your customers are either active military, retire or veterans. If you read this review, please shop outside where you will get better services and a much better deal.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy ending to a rough start!!!

By Schonheit on 1/13/2018 at 3:48 AM. Helped by Michael Rodriguez, Charles Kenneaster, Dennis.

Thank you to Mr Michael Rodriguez (Internet Director, Automax Killeen TX) for following up with me and your efforts to resolve the issues from my previous (negative) visit. Mr Rodriguez was very patient in taking the time to listen to my concerns, he made me feel like a person not just another name on a file folder! So I returned to the dealership on Friday, Jan 12th around 1pm to give it another chance. I was greeted by salesman Dennis who was very gracious and welcoming. Dennis went the extra mile to take care of the small details related to my new deal - he had a positive spirit and made me feel comfortable which helped to calm the mini melt down I experienced at the start of our visit lol. Mr Charles Kenneaster, very professional, extremely nice man, made the final signing process a no pressure, comfortable experience!! Thank you all for taking care of me and restoring my faith in the car buying process. I am happy I returned and I am very happy with my new truck!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Our First New VW

By The Black Pearl on 11/25/2017 at 5:04 PM. Helped by Daniel Phinney.

Sales is a job about building relationships. We could have gone anywhere to buy a car, but our sales representative Daniel is the reason we stayed to sign the papers. His dedication and determination to make the sales experience as trouble-free as possible will have us coming back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!!

By Sydney on 10/19/2017 at 6:49 PM. Helped by Alton Midgette and Maria Martinez.

I had such a great experience buying a car at Automax! The customer service was outstanding and I purchased the car I wanted for a great price! Thank you Alton and Maria!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible service!!! Bunch of liars!!!

By Galicia on 4/21/2017 at 1:04 PM. Helped by Andre, Lambert.

I purchased a brand new car, the car was supposed to come with some accessories. The managers claimed they would called me back to fix the issue, they never did!!!!! They even hunged up on me once. The General manager still hasn't called me back. At this point I wished I would never purchased from Automax... Round Rock location is way better!!!! I wished I would of gone there.

I would not recommend this dealer.

Overall Rating

4.2  

5   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Amazing

By Shaunece123 on 4/9/2017 at 1:48 AM. Helped by Stephanie Terry and Lambert.

Stephanie Terry was so helpful it was a blessing to have her help me find the better car I was looking for!! I'm very thankful for her

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent!!

By Stacy1774 on 4/4/2017 at 8:38 PM. Helped by Stephanie Terry and Lambert.

Stephanie Terry was awesome!! When I first met her, she was very friendly and nice. She was also very helpful throughout the process of buying my daughter her first car. She has a very loving and kind spirit. Once again, thanks for all your help. The staff at Volkswagen was awesome as well. They were very nice to me and my mom. Thanks, Stacy White

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENT!

By Odiscious on 2/17/2017 at 9:42 PM. Helped by Stephanie Terry, Lambert Borgardt.

I have purchased a couple of cars here before and this has been the best experience so far. The dealership has always been of the highest quality to me and they continue to perform well with outstanding people . Thank you Stephanie Terry ( salesperson) and Lambert Borgandt ( closer) Appreciate you and the bang-up job

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Amberrae21 on 1/16/2017 at 8:16 PM. Helped by Daniel and Lambert.

Everybody was so nice and helped us out a lot. They did everything they said they would. I love my new car. Thank you so much for all your help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Greatest experience I've ever had.

By FightMma on 12/11/2016 at 1:09 AM. Helped by Stephanie Terry, Lambert Borgardt.

Staff was most helpful. Salesman and manager was most helpful in finding what we was looking for. Gave us the most for our trade in them any other dealership. Overall best I've ever had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top Notch

By Dragos199 on 12/11/2016 at 12:56 AM. Helped by Ms Stephanie.

My wife and I went to automax to look for a new car. Well in the end we left driving 2 new cars and here is the good part, the experience was fantastic. The person i talked to was Ms. Stephanie. She was very professional, very kind and made sure everything is done the way it should be done, by the book. She went above and beyond making sure everything is good. And i will say this for VW Automax of Killeen. They do not forget their customers even after they sold a car. They will keep in touch with you making sure everything is good even half a year after purchase. So AUTOMAX VW of Kileen, keep up the good work !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Daniel Phinney- Awesome!!!

By kdoyle30 on 12/11/2016 at 12:03 AM. Helped by Daniel Phinney.

Had an amazing experience with Daniel & the crew at VW. They took very good care of us and would definitely recommend going here! Just got finished with our first referral!!!! Great bonuses for referring friends. Thank you guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a tiguan

By David Reynolds on 12/10/2016 at 11:41 PM. Helped by Stephanie Terry.

Stephanie was very efficient and very very nice. Had me in and out quickly. Wish everyone was as efficient as her. Will be sending more customers her way!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and Easy

By Rufino Acevedo on 12/10/2016 at 9:31 PM. Helped by Theo, Lambert.

Theo found us the car we ended up loving, and we had no payments for two months!! the whole process was easy, Once again ill recommend to all my friends and family. Thanks Lambert and Theo

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sweet lady

By JennaS on 12/10/2016 at 4:34 PM. Helped by Stephanie Terry.

Me and my husband bought two cars from a salesperson at Volkswagen. We both were able to leave that same day with our vehicles. I bought a 2014 Ford Fiesta with a co- signer, my mom Ilka Perreira. She didn't rush me and she was very patient and everything went very smooth considering my co signer was not physically present.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

World Class Sales and Service!

By ZuluNeek88 on 12/10/2016 at 8:37 PM. Helped by Daniel Phinney and Lambert- The Power Team.

WOW!! Not a place that would have come to mind when you think of a car dealership! No wonder why they get business! I literally had the most amazing experience for buying a car, AT THIS STORE. I found out about all the amazing deals they had for any car that matched your preference, the sales personnel were Super knowledgeable about their cars, and service recommendations. And even the finance department was helpful. The things I liked the most about this store was that they educated me on the cars , the sales process was fast and streamlined, but still at my own pace; I never felt rushed or pressured, one bit. And the finance department had everything out in the open, by showed me everything and explained everything. I never once had to feel like there were shady things going on behind the curtain. This is a very "new school" dealership. You can tell it's completely crafted around the customer 360 degrees. The service center is very knowledgeable and friendly which is how I originally found the place. I'm in the Army so I had just moved to Killeen Texas (Fort Hood) and I needed a service center for my VW Jetta. They helped me make sure I had everything I needed without spending extra money. And then a salesman by the name of Daniel Phinney came to educate me on the new Tiguan I wanted to get. This salesman Daniel and the finance manager Lambert are the sole reasons why I had such an exclusive experience at getting a car! My old car was appraised honorably as my trade, and my test drive on the new Tiguan was smooth and informative. I never felt like I had to haggle, I saw both my buying and leasing options which were fully in my control. I got hooked up with a great deal on a maintenance plan as well and knew about everything I was signing. No buyers remorse here. They provided food while I waited for my car to be ready for delivery. And I'm giving this review 5 stars because I know it's not just my experience! I have 2 friends who also went there and told me they had an amazing experience buying cars as well. They both bought used cars so I know the quality customer service worked both ways! I ended up getting two cars total from this place since I've been here! Im telling you, there's a lot of people in this town, a lot of dealerships too, I'm sure there's other good places out there but this is by far THE BEST. Don't settle, if you end up shopping somewhere else, then you played yourself. Hard! I will most definitely come back to get another car from these people, new or used! Automax Volkswagen is the spot.

I would recommend this dealer.