Dealer 2-Year Rating

Overall Rating

2.5 / 5
Customer Service
2.3  
Friendliness
2.7  
Overall Experience
2.3  
Price
2.7  
Quality of Work
2.6  
Service
1.6  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Overall Experience

bad service

By kennclie on 8/21/2018 at 7:38 PM. Helped by dasiy.

came in at 8:00 am for and oil change. I was told one hour. after 2 hrs. I went to the service writer. she was on her phone texting. I waited for 15 min standing in front of her. after she finished her texting. she just went on with her work. then a personal phone call. I had to interrupt her to ask when my truck would be ready. she said I forgot to put customer waiting it will be going in soon. not and apology or anything. they made me feel like they were the customer. while waiting an extra hour I decided to look at a new truck. the salesman was just as rude. I went to another dealer and bought a new truck from them.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I drove away happy

By Jessica M on 7/10/2018 at 12:35 AM. Helped by James devalle.

I didn't think I would qualify for anything there, but with the help of James devalle. I was matched up with the right truck for the right price. He didn't let me go home empty handed and broken hearted. He went through his inventory and found me a truck with my credit and I drove away happy.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

The worst I have ever experienced.

By Never again on 5/11/2018 at 12:02 AM. Helped by Sales managers and service managers. I will not put peoples names out..

Salesman was good at first. After the sale everything went down hill fast. Service department is the worst!! No communication between people what so ever.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Liars and thieves

By Chris_M on 4/27/2018 at 5:57 PM. Helped by Shannon Slater.

This company is the worst. In December, I needed a new battery, so go into the dealership to have it replaced. They convince me to buy a "Lifetime Warranty" battery (which I get to pay about $40.00 more for the battery than the normal one, PLUS a $15 Administration Fee). Less than 2 months later, the battery is dead. I drove the vehicle less than 20 miles (19,140 when I left, it is at 19,152. I call to claim my LIFETIME warranty, and am told that I have to pay a $180 "Diagnostic Fee" to have them verify that the battery is bad. I ask if that is refunded if the battery IS bad, since I paid for the LIFETIME warranty, and am told No. That fee stays. These are the snake oil salesmen of our day, folks. AVOID THIS PLACE LIKE THE PLAGUE. These are scam artists and crooks. Do not trust anything they tell you they lie about everything.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

Fail go to next dealer

By 64RT on 4/22/2018 at 12:29 PM. Helped by Chatman, Clunn.

This is after several interactions with AutoNation on this transaction... I had an ok expereince with the Sales staff. Mr Chatman was great. The finance people were typical upsale ""car salesmen"... aka sleeze. Then 2 week after I buy the car for my daughter I get a txt message that I need to return the car due to some bs need of a SSN for my daughter. First, outside the credit check there is no need for an SSN, and second they had the number. The person, Will Clunn, was a complete jerk on the phone. I will pay for this car on the 1st bill just to be rid of these troglodites. So the auto responder that replies to negative reviews responded. I called the number the "GM" askjed to call, and went to voice mail. I have left 3 voice mails over the course of the last 21 days and have recieved NO CALL BACK. This place is a joke. Shop here at your own risk.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Scheduled Appointment

By neveragainutonation on 3/31/2018 at 1:47 PM. Helped by service manager.

Just recently scheduled an appointment for Friday, I arrived early to my appointment, and was notified that I did not have an appointment that day. Apparently when I made the appointment the woman on the phone made the appointment for Saturday. I took me over one hour to drive to the dealer. When I made the appointment she also told me that it would take about one hour and I could wait. So when I arrived for the Actual scheduled appointment on Friday, I was told I did not have an appointment, and that I would have to wait over one hour just to find out how long I would have to wait, and that it was possible it would take all day. just for a recall replacement switch, which they had on hand. So i asked what they could do fro me and their response was “nothing but wait”. they did not even offer me a rental car or anything. They did nothing to remedy the situation, I basically was just out of luck. will never use this dealer again.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

No service after sell.

By Tom on 1/3/2018 at 10:28 PM. Helped by Micaela Barber, Daisy Ghourley.

Service after sell is horrible. Both services I've had there took forever and both times the service was done improperly. Fixed myself the first time but decided to take it back the second time. Had issues with a piece of trim since I bought the truck. Purchased the truck new with platinum extended warranty but they won't warranty it. Spoke with service manager both times and the service is definitely a reflection of him. I've been contacted after voicing my displeasure in a survey about my first visit. Was assured I would be contacted by management but I wasn't.

I would not recommend this dealer.

Overall Rating

2.8  

1   Customer Service
1   Friendliness
2   Overall Experience
5   Price
5   Quality of Work

Great Vehicle Pricing

By AR on 11/6/2017 at 1:36 PM. Helped by Jose,mark,de leon.

I have never been to a dealer where the salesman have been liars and cheats I dealt with 4 different salesman here and none of them could give me 100% of their att. I was being juggled around made me wait hours to make the purchase and treated me lousy. And there sales managers where very unprofessional will never go back to deal with anybody at the spring location. As for their service dept that is different those guys there are the real deal when it comes to awesome customer service those guys there know how to take care of a customer.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Finance dept

By Baldo21 on 10/26/2017 at 6:47 AM. Helped by Jerry rivera jerry delgado.

Never will go to this dealer finance dept will add extras on your contract with out you knowing.fiance manager rude disrespectful when comfront him about what he did. To mutch to list.iam a hard american worker just for your finance manager jerry delgado to do his scams.text me to return the jeep back harrasin me on my phone.i was going to return the jeep back but the only reason was i needed it because i had no vehicle because of hurricane harvey we lost everything. But rest asure i will never ever go back

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Airbag Recall - NO PARTS

By Joe C. on 10/20/2017 at 6:12 PM. Helped by Daisy, Mgr Service, General Mgr James.

Received "URGENT AIRBAG RECALL" from US Depot Transportation for my Dodge Sprinter. Called 800 number, they connected with this dealer and confirmed THEY HAVE PARTS. Made appointment week ago, got 2 confirming emails. Traveled over 25 miles each way with my wife following me as they advised repair of recall would take all day. Left vehicle. Called to check status after 7 hours and Service Advisor, Daisy, said "sorry" they did not have parts for driver's side. Asked to talk with Service Manager. She said they did not have parts and could not locate them in Houston. Called James Hagen, General Manager, and left word. No Call Back. I am a 78 year old senior. About to pick up uncompleted repair vehicle. Total 100 miles traveled due to with "URGENT, LIFE THREATENING RECALL" without repair. I will report to NHTSA US Dept of Transportation. They never should have accepted reservation for service without verifying they have parts in stock and misrepresented they did to the US government and to me. Traveling over 500 miles next week. If, God Forbid, there is a crash and I am injured or killed by defective airbag, my estate will be holding them liable.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

more lies from Nathan

By kennclie on 9/6/2017 at 5:38 PM. Helped by Nathan.

beware of Nathan. He is a service writer. I contacted Chrysler about my issues and when Chrysler talked to him he bold face lied, just like I saw in other reviews. if you take your car or truck to this dealer you are crazy.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Changed oil and not filter then lied about it.

By Brooks on 8/15/2017 at 5:55 PM. Helped by Nathan.

Had my trucks first oil change and they didn't change the filter. I advised them of this and they lied and said they did then said that factory oil filters have "factory installed" stamped on them. This also is a lie. Chrysler confirmed just now plus none of the new trucks on their lot had "factory installed" stamped on them, yet despite this they maintained they change the filter.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Criminal

By dk49 on 7/18/2017 at 2:00 PM. Helped by Managment.

First I have documented proof! This dealer nearly caused my death and possibly death or injury to others by a proven faulty warranty repair issue that cost me my truck, injured me permanently and caused the loss of my business. It has cost my family greatly and with that said I have documented proof by forensic investigators furnished by Chrysler that this dealer did in fact commit a criminal act and did in fact ruin my income source as well as nearly costing me my life and then left me injured for life while simply dropping me in the grease. AGAIN ALL THIS HAS BEEN PROVEN AND THIS SPRING CHRYSLER AUTONATION DEALER has proven they do not care, it is simply about money no matter what they have to do and will destroy you if necessary for the dollar. I wish I could upload the proof but the fact is please,please stay away from these people!!!!! CRIMINAL DEALER in our book that to this day has told us to get screwed! With all the choices do you really want to risk dealing with these crooks?

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Selling keys with no service

By Cruiser on 6/14/2017 at 10:57 PM. Helped by Robert Delgado, Evan Georgiou, Calvin Miller.

Parts department sells me one ignition key transmitter for $375 and then turns me over to Service department to get it programmed. When I go to Service however, I'm told they can't program the key today. I'm told to drive my car to a Mercedes dealership which has the equipment to do the programming. They try but can only make one key work at a time. This Mercedes service department decides to stop trying to get both keys working and sends me back with my old key transmitter de-activated. When I show up back at Spring Chrysler all I hear is how the parts department can't help me because their new key transmitter is working. I'm told that the service department is in meetings and that I should go home and be called later. My voice mails and emails are ignored for days. The manager eventually does call but doesn't consider it his problem since his service department wasn't involved! A few more returned calls later eventually explain how it's actually my car's problem and I should get it fixed and start over with a set of new keys!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I was provided excellent service by Toby Driver.

By Janey58 on 4/8/2017 at 4:21 AM. Helped by Toby Driver, Jerry Delgado and.

This is the third car purchased at the Autonation dealership in my family in the last 3 months. Toby, the car dealership employee was helpful in obtaining the cars. I and the other members of my family were very pleased with the service provided by our car salesman, he always kept us up to date as we waited for paperwork as to what was going on with every step. I would definitely recommend him to any of my family and friends that were in the market for a new or used car. The whole process from walking in until driving out with my car was the best experience I have had in buying a car. I also would like to say how many times many employees there asked if I was being helped or if I needed anything. The finance personal for my car as well as my daughter's car were extremely pleasant and efficient with the paperwork, which we all know can be tedious at times, was done quickly and with a smile.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service!

By AmyJ on 3/13/2017 at 5:13 AM. Helped by Jason Shayan.

Jason was very helpful and knowledgeable. He understood what I wanted and worked with me to get me a great deal. I'll definitely recommend to all my friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent staff

By Jackson 99 on 3/2/2017 at 4:02 AM. Helped by Salesman Andrew.

Our salesman did an excellent job of helping me find a new vehicle after my previous vehicle was totaled. He helped me to get a vehicle that was really close to what I had originally.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Larry chatman is the bestt

By brenham cub on 2/7/2017 at 4:31 PM. Helped by Larry Chatman.

2nd Ram I have purchased. Make sure you deal with Col (Ret) Larry Chatman. He works with you for USAA negotiations, Very pleasant and does followup on his promises

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

BAD SERVICE.

By Sam on 1/27/2017 at 5:47 PM. Helped by Rene rodriguez and Frankie freeze.

I will not recommend anyone. I had a very bad experience. The manager frankie freeze was basically calling me a liar. The reason is because the past two times i been there they have left my oil filter loose and my truck has been leaking oil and i brought it up to their attention twice and they denied it. I personally got under my truck and saw the oil leak and my driveway is all stained from it. Bad service and asshole manager.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice job

By 2500 Dodge on 1/26/2017 at 11:06 PM. Helped by Afila.

Dear friends at AutoNation thanks for your help with my oil change , I have a good time enjoy the great waiting area and the great coffee plus have the opportunity to see your new version off the Ram 2500 , 2017 looks great you really do good trucks!!!!

I would recommend this dealer.