Dealer 2-Year Rating

Overall Rating

1.9 / 5
Customer Service
1  
Friendliness
2.5  
Overall Experience
1  
Price
3  
Quality of Work
2  
Service
1.9  

Dealer Reviews

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Overall Rating

2.0  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

Service Department not so great

By LAWMAN on 8/26/2018 at 5:53 PM. Helped by Had he been respectful and professional i would have rememberd his name.

Not sure what happened to Shannon Ross but she was the best service advisor there. the last service advisor clearly didn't care about me or my car. I don't appreciate being called "boss". its totally unprofessional and rude. a service advisor should have basic customer service.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Transmission Oil Service of a 2004 Honda Civic.

By Jay on 4/28/2018 at 11:33 PM. Helped by Joseph Aria.

I had my Honda Civic 2004 transmission service change oil in Dec 2017 and now in April 26th 2018, 4 months after I took back my same car for a regular motor oil service .The service advisor recommended an transmission oil change and when I mentioned to him that I think it was done already the advisor said, doesn't look like it so I went home to search my receipt. I went back to Avery Green and showed the service advisor the receipt and his response was that it might need to be redone again because it was probably very dirty first time around. I never heard of a car needing this kind of service done 4 months after again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased a new Honda Civic EX-T. Great transaction.

By Kevin B Ray on 1/2/2017 at 9:17 PM. Helped by Jeff Yung, Brian Foster.

We worked with about six different Bay Area Honda dealers trying to purchase a car for my daughter this Christmas. We knew the car we wanted and we're mostly interested in a good price. Avery Greene was very no-nonsense and the price the first quoted me was the price we walked out with. Brian Foster was the salesman and Jeff Yung the manager and they did a great job getting the transaction finalized super fast. They were significantly cheaper than the other dealerships we visited. Definitely a 5-star experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great price, great service

By LaurAsh on 11/15/2016 at 7:15 PM. Helped by Sandra Del Prado, Daniel Lopez.

Purchased a new 16 Accord Touring from Sandra the other day. Great experience, she was attentive to my needs, gave me a great price, and I was in and out of there within a couple hours. Couldn't be happier.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service Repairs.Poor service received.

By Honda owner on 11/5/2016 at 9:37 PM. Helped by Virgil Nathaniel service consultant mechanics unknown.

I had to return a total of three times to complete a simple repair "window washer" not spraying properly.Mind you for the first visit I paid 392.45 for other repairs I had done. First visit- multipoint inspection- I was checked off as green (okay)for windshield washer spray(this let me know it was not checked by the mechanic).I showed the customer rep. before the multipoint ck. was started and after the check that they were still not working . He spoke with the mechanic and I was told that the part needed to be ordered and to return the following day for the repair. Second visit I returned as instructed waited 30 minutes to be told the part was not in. Third visit the part was in . I was told that the left washer sprayer works but not the right one(mind you the right side was working when I brought it in)and that they do not have another replacement part to check the right washer and no other solution was advised or offered. I felt basically on my own. After the third visit my washers are still not working.Very dissatisfied with the service I received.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

no go dealership sucks

By Gerald Kennedy on 9/14/2016 at 6:35 PM. Helped by Manager's.

people are rude and bad management, never going back all i can say. These people wasted my time and my costumer is pissed. and i needed their help to re-program something. but the manager its trying to get money out of me. its just a worst experience ever in my life.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car Purchase

By NellaTejada24 on 9/9/2016 at 1:50 PM. Helped by John Lu, Steve Green.

The customer service was amazing! Everyone was so nice and helpful. John Lu really made sure I got everything I wanted at the PRICE I wanted.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Purchased HRV

By Valerie Paynter on 9/10/2016 at 4:06 PM. Helped by John L., Mr. Green in finance.

Was overall pleased either the service. Car was what I told them I was looking for. Didn't waste my time with stuff I didn't want or couldn't afford. Adjusted the price slightly for me so I could afford. Finance guy was wonderful. A little slow in recognizing I may need help and car could have been better detailed but all in all a good experience. I would recommend to others. I was referred there by a friend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New CRV Purchase

By MLR on 8/26/2016 at 6:08 PM. Helped by David, Sandra.

Best price in the area; actual sales experience at dealership was a positive one. The employees I interacted with were professional and honest. Only complaint: would prefer to have the option to purchase new car without the upgraded mats, wheel locks, etc.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

New Car purchase

By carguy on 8/18/2016 at 3:58 AM. Helped by Armando.

overall a good experience. The car runs good and the staff was very patient while we made our decision whether or not to buy a new car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Wow, Avery Greene Gives Great Service!

By Quinn the Eskimo on 8/13/2016 at 11:43 PM. Helped by Shannon and Chris.

I purchased my 2010 Accord there, Walter, the Sales person treated my wife and I like we were the most important people there. They did not go as low as we wanted on price, but we do feel they gave us a great deal! So, several months later, the engine acts up and starts using oil- OMG! Anyway, Chris the Service Manager and Shannon, our Service Writer get it covered under warranty- NO CHARGE! The car had over 70,000 miles on it. So, now, my Corvette and my Camaro and my other 2008 Accord all get serviced at AVERY GREENE. Yep, I take all my cars there, because they CARE!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

epitome of sleaze and incompetence.

By HA on 1/23/2016 at 12:27 AM. Helped by jeff young and stephanie.

incompetence beyond words. I bought a new civic from them which makes me the real idiot. i was buying a car for my daughter and i was in town only one day. i reluctantly purchased the car after wasting of hours of sleazy sales pitches. At the end, they informed me that i have bring the car back to get moldings and lights installed since the parts were not available. A waste of another full day. They called me back weeks later to make an appointment to go in for service and installments. I triple checked to make sure that the parts had arrived. I arrived at noon per schedule. They kept me waiting for 4 hours only to come back and say that the parts ordered had not arrived yet. After four hours it was: make an appointment for next week. A few minutes in the dealership you get the idea that you are not dealing with the brightest candles on the cake but it is their indifferent attitude no apologies after keeping you waiting a whole afternoon.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Worst experience of my life

By Nicko on 7/19/2015 at 3:45 AM. Helped by Steve.

Was at this place and I regret being there. Steve the sales person was so rude together with his manager. Total prejudice and racism of the highest order. I will never place even my dam as close to this dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I appreciate.professional assistance here.

By achaudhry916 on 9/3/2014 at 12:06 AM. Helped by Ms.Nicole and Mr.Don at Service dept.Sandra at sales.dept..

As a couple,we contacted Avery.green Honda.Sales person was very professional and knew what she doing.we got excellent help.Now at Service Dept.we got best help and we appreciate Avery Green Honda service dept Thaankyou.

I would recommend this dealer.

Overall Rating

2.2  

2   Customer Service
4   Friendliness
2   Overall Experience
1   Price
2   Quality of Work

Warranty not honored.

By mscanon on 8/22/2014 at 2:21 AM. Helped by Andrew.

I purchased a 2011 Honda CRV on 1/30/14 with 84mo/100kmile extra warranty from Norm Reeves Honda of Irvine | Honda Dealer Irvine California | New Cars, Used Car Dealership when it was Fladeboe Honda (apparently a recent ownership change). I asked several times (with witness) if it was truly bumper to bumper and was told YES. I needed to make sure I didn't have to put any money into it for several years except for oil changes, etc. After less than 5 mos of ownership and less than 2k miles put on it, the battery dies. After the 3rd jump today, I took it to Honda Dealer Honda Cars in Vallejo CA | Civic Accord & CR-V | Avery Greene Honda I was told that it wasn't covered. After discussion with General Mgr at Avery and phone call to GM at Norm Reeves, they aren't willing to do anything for me at all. $120 for new battery and that's that. Two years from now would be one thing, but I just got the car. They sold me a car with a battery that was already past it's warranty and expected usage date. It's probably 3 or even 4 years old. It SHOULD have been changed out in Honda's Certification standards because it was likely due to fail very soon. This is my issue. For probably $35 cost, they could have replaced a battery that was about to fail and past it's expected usage date. Instead, I get stranded 3 times with a car I just bought a few months ago. BTW AAA rocks and were ON IT right away to jump the car so I could take it to Honda today-literally 15 mins from call to engine running! Yay AAA and why I'm over a 20 yr member there. Treat me well and I will be loyal forever-that's how it works with me. This is my first Honda though, and I'm not impressed by their service despite all the ads saying how Helpful they are. Once I'd exhaused, nicely, every person I thought could help me, I forked over $120. I asked if they could at least give me a free oil change or car wash and Andrew said he'd wash it for me. Turns out that was a rinse-down with a hose and semi-dry and I STILL had to go to the car wash after! Nothing inside was done and the outside still had considerable road dust and bugs, etc. all over it and windows were all smeary. Lastly, when I bought the car, they were so nice, even buying me a candy bar and soda because it was talking so long to get the car ready. I was starving today, but Andrew didn't offer to buy the candy bar, I had to and he didn't even offer me water. Not a huge thing, but considering the 2.5 hrs I spent dealing with it and his even agreeing that they SHOULD be able to cover it but policy is policy...it would have been a nice show of good service to at least get something to drink and a candy bar on a hot day. He was nice and it's NOT his fault, but he did have opportunity to make it better and rather failed there with the bad car wash and lack of customer care. Silver star for being nice though. I'm disappointed that Honda touts themselves as such great customer care yet wouldn't even agree to change out a battery for free that should have been replaced before it was certified. I did my part. Paid for the best and longest warranty and got the oil change before it even needed it. Least they could do is cover a battery that should have been replaced when they saw it was already past it's use date before I bought it. $120 lesson today...how much will it cost me tomorrow is the question? Honda needs some work in their valued customer service department. I am 51 yrs old with disabled hands and limited income. I expected more from them when I paid for bumper to bumper warranty and they wouldn't honor it. I really hope this isn't a prelude to lots of problems with this car and with Honda.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

General Manager refused to sell us the car.

By gnaph91 on 7/21/2014 at 5:07 AM. Helped by N/A.

We found a vehicle on their website that we wanted to purchase. We are out of the state, but were willing to drive to California to pick up the vehicle or have it transported. Our credit union contacted them requesting the paperwork to send the dealership their money, but their general manager, A.K., refused to sell us the car because, "He wouldn't be able to sell the vehicle anymore if our credit union gave them the money for the car." Interesting - I thought that was the point: I give them their money and they don't sell it to someone else. The car is already sold. It didn't make any sense to us that they would advertise a vehicle on-line, but then not work with someone unless they were physically at the dealership. We actually considered making the 9-hour drive to the dealership to purchase the vehicle, but after reading the reviews written by other customers we decided it was not in our best interest to trust this dealership to keep their word on the on-line advertised price. If you are going to use 21st century advertising methods, then be willing to use 21st century purchasing methods. I wonder how the Honda corporation would feel about how this dealership is treating loyal Honda customers? Very disappointing experience. :(

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I live in Clayton but choose Vallejo because they offered...

By cameronlarner on 3/22/2014 at 9:07 PM. Helped by James and Lyle.

I live in Clayton but choose Vallejo because they offered me a great price. Working with James was a pleasure and the Fin Mgr, Lyle, was on top of his game and courteous. Very happy with my new Odyssey!

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price

General Manager AK QADIR said, "GET OUT OF THE...

By luta on 7/14/2013 at 5:31 AM. Helped by Sales Manager.

General Manager AK QADIR said, "GET OUT OF THE DEALERSHIP" I would suggest never to deal with this dealership. I did my search on internet and got in touch with one of the internet sales guy at Avery Greene Honda. On deciding the car make and model, called the dealership to get a final word on the price along with the availability of the vehicle. I went to the dealership to purchase the car with family. We test drove the vehicle and gave our personal info to the dealership to run the credit check. Every thing went thru fine and after they run the credit check one guy come over with price written over the paper along with the additions for some accessories. Price of the car was raised by $850 saying that those accessories have been mounted on the car and you need to pay for those in addition to the price agreed. It was an unpleasant surprise for all of us and the next question was why was this not mentioned earlier. Guy was ruuuuuuude enough. He said either buy it or leave it. After some further negotiations we agreed to pay $350 for the accessories which we were not interested in buying. By this time we had already spent couple of hours at the dealership and requested to process the paper work fast. In addition we requested not to sell any extra warranty and stuff. Another guy(who called himself as manager) jumped in and said "If you want to buy you buy otherwise leave it" I got disappointed with the behavior of the manager and decided not to buy and walked out of the office. In the parking lot another guy with the Title "Sales Manager" came to us to check why we walked out. While I was talking to him, in the meantime the guy who made the statement "If you want to buy you buy otherwise leave it" walked out and said "GET OUT OF THE DEALERSHIP". Man this was too rude....... Bottom line ruthless people. Don't care about customer. I would strongly NOT RECOMMEND this dealership to any one out there. At least the Internet Sales person was nice during all the discussions. Five stars to that individual but not a single start to this dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had blowout on the freeway and I didn't have any...

By richardobryant on 6/20/2013 at 4:17 AM. Helped by Ashley/ Service Department.

I had blowout on the freeway and I didn't have any idea what to do. My wife said why don't you take it to Avery Green Honda where you bought the car. I said dealerships charge way to much to replace a tire. I was wrong. The service department rep was very helpful. She helped me get into a rental right away. My car was ready the next day as promised and I was very pleased with price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I came in this weekend to purchase a 2013 Pilot ready to...

By rjonesoracle on 3/18/2013 at 6:59 PM. Helped by Casey Lott and Sandra Del Prado.

I came in this weekend to purchase a 2013 Pilot ready to battle :) always leery of car dealerships like Honda of El Cerrito UGGGGH. Usually car dealerships are the last place I want to be. Little did I know when I called them and spoke to the Sales Manager Casey how easy and patient the staff at this dealership is. I called with alot of question about the new pilots after reading online about the recalls. He explained to me that when a part is recalled they put a stop sale on to the car in order to take car of the issue. He let me know that while there is always a concern with recalls only two or three of the cars were affected on their lot. So after speaking to him for 15 mins I decided to make my way down to Vallejo to look at some of there models. When I got there I was greeted by Casey who in turn introduced me to Sandra. We went to looking at a couple models and her being patient as I test drove 4 different car which many salesmen dont have patientence for, like at lame a** Honda of El Cerrito!!! Once picking out the model we went inside to do battle over the car and my trade a 2008 Crv in excellent shape. However much to my surprise Casey Came over to ease my concerns as he already appraised my car on the numorus test drive I took, and asked me what I wanted for it in order to siplify things. I asked for good trade in value on KBB to which he said agreed to slightly below that in order to make sure I made my appt in fairfield later in the day. Now came the their car, again much to my surprise things went so easy. They of course started at MSRP like everywhere. But again Casey mde me a fair offer at 1000 over invoice to which I accepted without hesitation it was soooooooo much easier here then at crappy El Cerrito. This dealership is family owned and you can tell from there customer service to their service dept which they introduced me to Darrel if I have any concerns. 5 star in all areas I just wish it was closer to my house but I will gladly by pass El Cerrito any day to be dealt with honestly. Thanks guys

I would recommend this dealer.