Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.7  
Service
3.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Purchased a new CX-9 from a great guy!

By CJ on 2/7/2019 at 3:08 PM. Helped by Larry (finance).

We went in to look at the CX-9 and ended up trading our Nissan in for a new Mazda. The best part of our experience was the salesman, Juan H., and Larry who is the finance guy. Juan had done his homework.....very intelligent and prepared.....but the best thing about his is how nice he is! He is a honest and "up front" young man who worked very hard to get us the best deal. The second best part of our experience was Larry, who got the financing approved and also was very easy to deal with because he was so nice! He knew what he was doing and made the whole process very easy. These two guys are the reason we bought at Avondale. Oh, and we told the general manager we absolutely would not pay for some extra stuff the dealership added on to the price so he said "no problem" and just removed that stuff for us! All you have to do is ask....... The Johnsons

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Alysiamia on 1/29/2019 at 1:52 AM.

Isaiah was so helpful from the minute i stepped into the dealership. I was pretty hesitant coming in and he was able to put my worries at ease. He answered all questions I had and provided me with all information I needed to make the right choice on what car I wanted. Great knowledge of the cars, awesome personality and made the process easy. Would definitely recommend friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased a new Mazda CX-5

By Henry D. on 1/21/2019 at 2:01 PM. Helped by Matt A., Service Manager.

We had one of the best experiences in buying a new care. Isaiah's professionalism and excellent follow-through took care of every detail. Incredible!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Good buying experience

By azmazdax4 on 9/5/2018 at 8:21 PM. Helped by Tommy SMITH; sales.

My wife and I were considering trading in our 2 cars and only have one. I did my research and knew what my price was going to be. We dealt with Tommy Smith as our sales rep. Tommy is young and eager but not pushy. He did an excellent job taking care of us. We also dealt with Mack. He worked hard to get to a price we could both agree on. The only problem was I was NOT aware or the dealer installed options to the tune of $1288. This extra amount was VERY close to a dealer breaker. Something has to be done to inform the buyer of the dealer options sooner in the buying process. Other than that the experience was as pleasant as buying a new vehicle can be. It did take much longer than I expected to finalize the sale.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Serivce!

By kvnmc07 on 8/18/2018 at 3:43 AM. Helped by William Alan Yeo Jr. and Dexter.

I came into service because of a leaking belt tensioner and the service was excellent! The service manager Dexter made sure they had the part in stock for me when I arrived. William was very pleasant and honest. The repair was completed under my extended warranty and he fought to have the belts replaced too because of the leak. I would recommend Avondale Mazda and William for your service needs!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car

By DDD Goodyear on 7/23/2018 at 6:36 AM.

I went into the dealership to research the possibility of getting a decent trade-in on the used 2016 Mazda CX 5 that I bought from the previous Management of this dealership less than one year ago. It was a piece of junk and totally misrepresented as a one owner car. Scott greeted me at the door and from there we looked at the possibilities of what my financials could afford. I left the same day in a brand new 2018 Mazda CX 5. I got A great deal on a beautiful new car. Thank you to Scott Collins and thank you to Mazda!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bueno Y Rapido

By Yudelka123 on 7/7/2018 at 9:34 PM.

hacen todo los possibles para que el comprardo salga satifecho y que sea de acuerdo a tu presupuestos. Gracias Avondale’s Mazda por su ayuda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Salesperson

By Ainese on 7/7/2018 at 12:45 AM.

Nadeem El-Amin was a pleasure to work with. He thoroughly explained everything and made us feel extremely comfortable with our new purchase. I would definitely work with him again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Robin simms

By Robbie6618 on 7/1/2018 at 1:34 AM. Helped by Kevin Frazen.

Scott collins is so amazing. He really cares about his customers that is why I keep coming back to him. The GM Kevin Frazen helped out as well. How often do you see a GM come ou of their office. Great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best!!

By tchrinaz on 6/30/2018 at 8:07 PM.

I loved working with Larry in finance, he made things so easy and he is such a NICE GUY! The best time buying a car!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Buyer Beware! Bait & Switch!

By Am on 6/30/2018 at 7:46 AM. Helped by A.J..

We found a vehicle online on a Sunday. We were told that we could not drive it because it was getting "routine maintenance" in the shop. When we pressed a little harder to figure out why an oil change and tire rotation could take all day. Finally, after 5 hours and multiple phone calls we were told it was major maintenance and we could not drive it due to a safety issue. BUT we were told we could close a deal as they would schedule a test drive and delivery??? (Mind you, this was a used vehicle that they just admitted was in the shop for major maintenance!) We declined and opted to call a few days later to see if it was out of the shop. (This honestly should have been the first red flag) We came in a few days later with every intention of test driving and buying the vehicle advertised for $27,995. When we got to the table things took a dark turn.... The miscellaneous and unexplainable dealer fees that we were required to pay in order to walk out with the vehicle. (We had no trade in and it was a cash deal, so there should be minimal cost) First fee...$1288 for the "Desert Protection Package" which we were told was a dealer fee and how they paid their employees? Second fee...the "dealer document fee" of $398, for processing our paperwork? We had little paperwork to finance! Third fee..."non tax fee" if $757, the story changed so much on this unexplainable fee. We were told it was the city sales tax, which did not make sense as the line item clearly stated it wasn't a tax. Then, when we questioned the fee and refused to pay it without solid evidence it was a tax the salesman stated "I don't really know what it is, I just do what they tell me." Finally, the sales manager came over to tell us it was the tag and title fee. When he informed him we planned to pay our own tag and title at the MVD he stated that he couldn't do that and was required as a dealer to issue us a full tag, not just the temporary one. When I mentioned that I had already called and asked the tag fee from the MVD with the VIN of the vehicle and it was $687, not $757 he had no answer other than "postage." At this point we were done. What looked like a good deal on a vehicle really was a bait and switch. They advertised the low price and then tacked on roughly $2,300 in fees. Which essentially puts the vehicle on par with what most other dealers are offering in the valley, including dealer fees. We walked away annoyed and disappointed. I thought that just maybe those tactics were in the past. What happened to us borderlines deceptive practices and potentially fraud.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sonia Santiago

By stoneeysmiles on 6/28/2018 at 10:32 PM.

This is our second vehicle we have purchased from Avondale Mazda Scott Collins and all the staff really came and makes us feel so special

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best time I bought a car.

By Marklujan66 on 6/28/2018 at 12:58 AM.

Avondale Mazda is responsible for the best experiance I have had being a customer. It wasn't painful or pushy like other dealership. Everything was explained beautifully. If you are looking for someone to take care of you go to Nadeem.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Scott helped me and he was so great

By Naysiawalker1 on 6/16/2018 at 8:54 PM.

Scott was so great and helpful. I recommend Avondale Mazda everywhere I go because of him. I’d give 5 stars. Will come back for my next car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Passion santiago

By stoneeysmiles on 6/22/2018 at 10:26 PM. Helped by Drew was cool too.

Saw this cute avenger online called and talked to scottcollins He was so warm and friendly over the phone And even nicer and professional in person Love my new car What a great experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jesus mojusta

By Jesusm06551 on 6/17/2018 at 8:48 PM.

Walked me through the process easily and felt like I got an amazing deal. Genuenly felt like he help me get the best deal possible for my first car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Anita peralta

By Mynieces11 on 6/16/2018 at 9:05 PM.

Avondale Mazda took great care of me and the first purchase of my certified used car! Scott Collins made me and my family feel comfortable and confident with each decision. If you ever are looking for a new or used Mazda I could not recommend Scott Collins any more!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Very professional. Best customer service I have ever seen a

By ZEKE on 6/16/2018 at 8:56 PM.

Scott was honest and showed me that integrity still exist in the used car market. He made sure I had the best price. Helped me to understand my credit rating and whom to use and why. He was concerned about me as a person. Not if he was going to make the deal. Without hesitation I will recommend this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and Easy

By Alp712 on 6/15/2018 at 11:03 PM.

I was able to get my new car for a great price, it was an extremely fast and easy process that took out all the usual stress that comes with walking into a dealership! Awesome!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

My experience at the dealership

By Acalloway1 on 6/15/2018 at 10:55 PM.

Scott Collins and the whole staff at the dealership were absolutely amazing. So friendly, caring, helpful, informative. I would definitely recommend them to everyone that is searching for a vehicle.

I would recommend this dealer.