Dealer 2-Year Rating

Overall Rating

3 / 5
Customer Service
3  
Friendliness
3.4  
Overall Experience
3  
Price
3.2  
Quality of Work
3.4  
Service
1  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Place to Buy From

By supernova19 on 12/10/2018 at 3:38 AM. Helped by Jerry.

I had a great experience at Mitsubishi in Avondale, the owners and the sales rep Jerry were super hospitable, they made the process really simple and transparent. This is where you should go for a new or used car if you want an easy process. I got the nicest car I have ever owned here, a beautiful car at a fair price.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

No response

By Bobjacox on 8/16/2018 at 4:13 PM. Helped by No person responded.

I tried to schedule a service appt. via phone, text, and e-mail and received no response to any method. Very frustrating. I hope Mitsubishi Inc. knows how this hurts their brand.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The took care of me just like a family would

By Gilbert on 8/9/2018 at 2:01 AM.

Come get your cars here amazing people and great car I was amazed about me getting my first car & one more thing I’m excited for this experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

What a great expirence

By Janny2020 on 1/9/2018 at 4:42 PM. Helped by Josh Sullivan.

Josh sullivan knows what he’s talking about hands down. I have a few repos on my credit and a low score I’ve been denied at every other dealer but josh assured me he could get it done for me. By the end of the night after all joshs hard work and fantastic service he got me into a a fantastic 2016 Cruz I highly recommend Josh and Avondale Mitsubishi as a great place to shop for a car!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible service dept

By Snuss on 9/7/2017 at 3:31 PM. Helped by Darian.

Made an appointment for a recall notice which is estimated to take 1 hour, dropped it off at 8am on Tuesday, called late Tuesday & left a vm, called again Wednesday am, left another vm, left 3rd vm at about 2, called again after 3 & the receptionist said she would walk the message back to the service dept. No callback. Went in Thursday am & the work wasn't even started. Took my car & will never go back.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

WORST EXP EVER

By Buyer beware on 9/2/2017 at 8:40 PM. Helped by Michael,, Jason,,,zain.

Purchased a BMW an it didn't start in me my first day driving,,, then it smoked on me an stauled out,, they had to come pick it up,, apparently the car was "not ready for sale" an was on the lot,, when given opportunity to make it right,, I picked another car An they said it was a few $$ out of my price range ,, instead of lowering it for my troubles An bad experience,, they chose to let leave without helping me,, buyer beware because there cars r obviously not checked properly An u might get stuck wth a bad car

I would not recommend this dealer.

Overall Rating

4.4  

5   Customer Service
4   Friendliness
5   Overall Experience
5   Price
3   Quality of Work

Terrific Ti

By Danniandobed.lancer on 9/18/2016 at 3:54 PM. Helped by Ti Paris.

Walked in with the intention on buying a lancer and walked away with what I wanted. Salesman named Ti was a real genuine individual talked about his car and how much he enjoyed it. An experience like that really convinced me to buy the car, not only that but the manager is also a very flexible individual. Would buy again from this dealership when the time comes to purchase a new vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My first service experience!

By Chavo79 on 8/7/2016 at 9:50 PM.

I was overwhelmed, when I had heard there would be no charge for an oil change for the first year. I was even more surprised when there was a brake check, light check, air filter check, etc. absolutely at no cost. This helped me out knowing that my vehicle was in good operative running safe condition!!! Thanks! Avondale Mitsubishi!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An Oasis in the desert...

By wallacereid on 7/27/2016 at 6:53 AM.

I called Avondale after 2 other Mitsubishi dealerships in the area could not diagnose my problem. I spoke with Robert, warned him I had a difficult problem, so he asked if would come over, so I did. Robert decided to do a simple test that others had neglected, and determined my issue to be a loose connection between the transmission, and the driveshaft. Admittedly, it was a hard to find issue, but Robert put it all together after the test drive, and knew just where to look. Done in 30 minutes, what I had been working on for 6 months. Why didn't I come here first? They even had a great waiting area. Thanks Robert...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service ever!!!

By asvarela1 on 7/9/2016 at 11:19 PM.

Raj was a very knowledgeable adn a great salesman, Sam was very helpful with our finance work. I love my new Outlander Sport and am very happy with my choice

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They care

By BKidd on 7/1/2016 at 2:10 AM. Helped by Raj, John, Sam, Anthony.

This is an amazing dealership. They have made this an easy way to buy a new vehicle. Raj was amazing and held my hand through the whole process. I will refer everyone I know here.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Overjoyed customer

By Caira3421 on 6/29/2016 at 12:44 AM. Helped by Ti.

I worked with an Internet manager before coming into the dealership to purchase my 2016 Outlander Sport. She was very thorough and was able to answer most of the questions I had. When arriving at the dealer I was greeted by Ti Davis. He was very professional and helpful to make sure we were getting everything we needed. The customer service they provided me with was unlike any other car purchase I've had. I highly recommend this dealer for your next vehicle purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my new Mirage!!

By Genna on 12/15/2015 at 9:00 PM. Helped by Jordan S..

I went in having no idea what kind of vehicle I wanted to get and also feeling not very optimistic since my credit isn't the best. But Jordan was very helpful and patient when I was trying to make my mind up on what I wanted. He was very knowledgeable about all the different vehicles! The GM also worked with me when it came to figuring finances out. He definitely helped me find a comfortable price that I could afford!! All the staff was extremely nice and professional. They definitely made my first car buying experience a great one!!

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Our Outlander GT

By Svan on 9/14/2015 at 4:12 AM. Helped by Philip Oca.

If you purchase from this dealership see Philip Oca! He's saved this sale. Love our GT! The price was a little high but we got the customization that we needed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Personal Honest Person in Jamie and her Team

By usedcarbuyerROB on 8/27/2015 at 3:31 PM. Helped by Phil.

The dealership went through a management and some staff change and I went through a couple people before finding Jamie but once I got Jamie on the other end of the email my experience was fantastic! She was responsive, interested in my needs, and honest. When I finally went down to the dealership in person, another salesperson approached me with a higher number than Jamie promised and she made good on her offer. The offer was very fair, she kept her word, the GM went above and beyond, and the finance guy had me in and out in less than an hour. It was a fantastic car buying experience from every perspective. I would reccomend and I would go back, in fact I am in the market for a new (used) vehicle and I won't buy from anywhere else, I just wait and watch their used inventory for a vehicle I like, and I will go to Avondale Mitsubishi and buy my next vehicle there!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I love my new Mitsubishi

By dorothyanne on 8/5/2015 at 9:56 PM. Helped by Ricardo Valdez.

I found my car buying experience to be a positive experience. There was no pressure to buy and I was not put in a vehicle I can't afford. My salesman was knowledgeable and pleasant to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding.....above and beyond!

By Kourtni44 on 7/13/2015 at 2:18 AM. Helped by Matt, Dave, Robert, Nadeem.

We've purchased a lot of vehicles over the years and have seen it all....and I highly recommend the team at Avondale Mitsubishi without question! From the minute my husband and I arrived at the dealership to the time we left with our Mitsubishi, it was nothing but top shelf service from Matt, (our salesman), Dave (manager) and Nadeem (finance person)! We received the price we wanted for our trade, a VERY reasonable price on our Mitsubishi, and we were in and out quickly! Great job guys!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealer ever!!!

By Franciscob153882 on 7/12/2015 at 9:46 PM. Helped by John.

Best dealership I've been to will recommend my family and friends here. Everyone is nice a polite to you and they have the best service.

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Quality of Work

Pushed out the door

By Penny on 7/8/2015 at 1:02 AM. Helped by Finance manager.

just wanted to let you know that even though your team was not able to accommodate us into a vehicle, Mark Mitsubishi did. Not only did we get a newer upgraded model, our payment was half of what we discussed, less money down by far and a low interest rate. Without giving up the Toyota. So thank you, for allowing your team member to push us out the door. Love my new Mitsubishi. We were pushed out of your door Sunday purchased from Mark Mitsubishi on Tuesday. Best regards, You lost a costumer.

I would not recommend this dealer.

Overall Rating

2.6  

3   Customer Service
4   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

customer experience

By Junior on 6/30/2015 at 10:38 PM. Helped by Matt.

The reason why I am writing this review. I came on my birthday to get my car detailed, because when I bought it the car was dirty. I have been here 3 hours and they just finished it. They need to hire more people or not sure why it is taking so long. Maybe this dealership should think a little more about the customers. Like have some kind of free snacks. I left dieing of hunger while I was here. The sales rep was great but your services dept needs to be a little more attention.

I would not recommend this dealer.