Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.8  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brakes

By Densmore511 on 9/20/2019 at 6:33 PM.

Went in for a front end brake issue. Service department inspected all brakes. Service was fast fair and pleasant. Would highly recommend. Will come back

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 odyssey

By Fred b on 9/18/2019 at 12:46 PM.

Great professional experience. I would recommend bob Britney to all my friends. Got a very competitive price as well first class dealership. This is our second purchase with bob and basney

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

purchased a certified used Honda

By BMetcalf on 9/18/2019 at 6:27 PM.

There was an excellent selection of vehicles to choose from. We went looking for 2 different vehicles and we each found what we were looking for. Very pleased with the attention given to us by our salesman and the friendliness of all the staff. Will definitely look here for our next vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My car was there for a recall

By selick62 on 9/18/2019 at 6:23 PM. Helped by I don’t know the employee name.

I was advised it would take approximately an hour when I made the appointment. In was there for 1 hour 10 minutes and my car was washed as well.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
5   Overall Experience
1   Price
5   Quality of Work

My service was excellent my service attendant Austin was exc

By GHEISER0 on 9/18/2019 at 4:19 PM.

My service was excellent my service attendant Austin was excellent. But what was not excellent which really ticked me off was the cost and the need of totally replacing my air-conditioning system only after three years of ownership, The price was exorbitant and it is a palling that I have to replace air conditioning and pay 100% for on a three-year-old vehicle from Honda. That should be covered under a recall. I’ve heard there’s other problems with that pie pressure new air-conditioning cool it. I would not recommend Honda at this point for that reason $2100 is ridiculous

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By NURSEWAZ on 9/18/2019 at 3:09 PM.

Friendly staff, timely service, review of service details. Appreciated the call when service was completed and the review of service and inspection results, also the immediate attention when I arrived to pick up my vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

My third vehicle purchase here !

By RMyers3 on 9/18/2019 at 11:01 AM.

I detest the car buying experience but Bob made it as easy, quick and painless as possible. The service experience I have had with my two previous vehicles has been excellent and I expect it will be the same with this one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By onehappycustomer on 9/17/2019 at 6:53 PM.

I honestly hate buying cars... the process takes several hours and I almost always feel pressured and feel like I need to come ready to talk them down in price. The nice thing about Basney is they price their cars to sell, so what you see on the website is the sale price of the car. They don't mark up the prices and they are a one price shop. I brought in my old vehicle to trade it in.. and they gave me a very fair price on my old SUV to put towards a certified, pre-owned 2016 Honda CRV. They also extended my "bumper-to-bumper" warranty to 125,000 miles for the same monthly payment I had on my old SUV that was almost ten years old! I did not feel pressured during this process and I would recommend Basney Honda. And to make things even better.. I have free car washes for LIFE. :)

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

The "key" to great service

By JANETSCHWIND on 9/17/2019 at 6:10 PM.

I came to Basney Honda for a new replacement key and also a remote to lock/unlock my car. They carried out the programming of my key and remote speedily but the key to their great service is Austin, the service tech who took care of me. He was great to talk to and kind. I always have a great customer service experience at Basney Honda and this time was no exception.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always very well takin care of.

By nick357 on 9/17/2019 at 5:52 PM.

Great group at Basney, from the moment I pull In to the cashier I always Feel at home. I always Feel welcome and feel like they are courteous of my time. Thanks for all you do.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Purchase of used car

By Marty and Kim on 9/16/2019 at 8:47 PM.

Ron is amazing! This is our second used car purchase since June 2018 and he has been extremely helpful in both.! We would highly recommend him to our friends!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good experience

By dbfidler on 9/16/2019 at 7:49 PM.

First time customer since relocating to this area, and everything went well. Austin even took care of one of the issues while checking me in.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Quick, professional!

By Hooten on 9/16/2019 at 6:23 PM.

Called for recall and they quickly got us an appointment the following week. Vehicle was worked on for approximately one hour and done! Very professional, very polite!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

2009 Honda Civic

By jo.animal on 9/16/2019 at 5:12 PM.

We had two keys made for our car. Which was quick but a little high in price, but we knew it would be. We also had the steering fluid flushed which was also a little pricey but it needed to be change. There was no wait time and they did it right there on the spot. Service was awesome. Compared to other dealerships it was done rather quickly. It was all done in a hour and a half.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

3rd Honda from Basney

By jscutchfield on 9/15/2019 at 11:51 AM.

I go to Basney because I’ve never felt pressured to buy anything. They show you what you are interested in and give you options, but not in a high pressured way. We just bought a Pilot and they matched a price given to us from an online dealer. Easy Peasy! I’ve also used their service department, which is equally nice and honest. The employees seem generally happy to be at work.

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
2   Overall Experience
5   Quality of Work

Brake repair

By blackthorn64 on 9/14/2019 at 11:25 PM.

New pilot, less than 500 miles, had a groove in the one rotor, needed to be changed, but they asked me what I wanted done?!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very clean and efficient

By JUANDERS15 on 9/14/2019 at 12:01 PM.

I was only there for an oil change but everything in the service area and waiting room was very clean and welcoming. All the staff is always so pleasant and friendly. The work was done quickly and who doesn’t love a free car wash!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall fix up on airbag.

By FREITAGMT on 9/12/2019 at 10:37 PM.

The service personnel took care of the problem in a timely manner just as they have done in the past. They check over your car or. van to keep it safe for you!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service visit

By MARYPATTI on 9/12/2019 at 7:48 PM.

Easy to schedule online. Kept me informed of additional findings.Greeted and explained all findings at pickup. The free car wash is always a nice touch

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Never expected such a great experience!

By Jeremy B. on 9/11/2019 at 12:56 PM.

Best car buying experience I've ever had! I was upside down on my trade in and hoping to lease with the lowest payments possible. Bob pretty much worked the whole deal backwards for me and was able to get me into a brand new Civic LX that I actually disnt even look at until I finished the lease! I wasn't worried about what car it was or how it drove, I just needed to get away from trade upside down vehicles. They did exactly that! I was even able to add in the service package so regular maintenance (full synthetic oil changes, filters, even wipers annually)! Plus free car washes any time! The base model Civic LX comes with way more awesome features than I'd expected! I'm ecstatic right now!

I would recommend this dealer.