Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.7  
Price
4.5  
Quality of Work
4.7  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Scheduled service

By 17bmw OB on 8/15/2019 at 12:12 PM.

Excellent service provided in a clean well appointed space with many amenities. Efficient and time sensitive service provided without any negotiation These folks and this service department is top notch

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By BMW1review! on 8/8/2019 at 3:43 PM. Helped by Not sure who I dealt with but all were great.

So easy to make an appointment, get a loaner, and have the service done promptly! It was just maintenance but easy to get in and out of the place.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic

By Ed the pest on 8/8/2019 at 4:38 PM. Helped by Brett Quinn.

Great service, Brett Quinn is best. Always takes care of me every time I need to have service done to my car. All the people at the dealership are great.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Emergency

By dytam on 7/17/2019 at 9:56 PM. Helped by Jane Potgieter.

Found the nail on one of the tire during the big rain storm coming, they replaced the tire within half an hour. Thanks for the big help!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I love my Mini Clubman & Fabulous Service at South Shore Mi

By RozDesmond on 7/3/2019 at 12:09 PM. Helped by Kaif Thompson.

The sales Representative Kaif Thompson was fabulous, patient and informative. It took me over a year to decide on my purchase. He kept in touch but was never pushy. Every one from the receptionist, always there to greet you to finance, to the gentleman who showed me all the car features. And, I love the car!!! Thank you all!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy peasy

By Parcabascio on 6/29/2019 at 9:02 PM. Helped by Rob (service), Matt (loaner car), Cory (service).

Was able to make an appointment online the night before for an early morning appointment. Got in and got out very quickly at drop off. Car was ready when promised. Salesperson who sold me the car always comes over to see me when I come in for service and always help shepherd me through whatever I am doing. South Shore BMW is a great place to visit and do business with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By lobster1a! on 6/26/2019 at 4:34 PM.

They are the best so helpful and professional Keep you updated on status of your service also great to have a loaner car available !!! Amazing

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Car inspection

By Larry on 6/24/2019 at 3:23 PM. Helped by Jane Potgieter.

The Service advisor (Jane) was extremely professional and friendly. She provided me with an estimated time for the Mass. state inspection and it was met.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very friendly and professional experience

By JackG1959 on 6/13/2019 at 2:51 PM. Helped by Fotios M Kalkanis.

The BMW specialist Fotios Kalkanis was friendly, professional and knowledgeable. I feel I got a GREAT deal. I would have no problem recommending South Shore BMW to everyone.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Dealer south shore bmw

By Patriot1968 on 6/19/2019 at 2:56 AM.

Great place smooth system in place for service. Suggestions: provide normal coffee not the odd expresso machine. Waiting room smelled like a funeral home with strong scent of the lilys or flowers. Put outdoor chairs in place for customers to relax after looking new cars.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Efficient!!

By DanyD on 6/12/2019 at 7:15 PM.

Services was efficient and timely. Everyone is very friendly and they are accommodating to my work schedule They always have a loaner car available for me

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Service Review

By MaryBeth on 6/12/2019 at 2:52 PM. Helped by Jane Potgieter.

I’m having a problem with my vehicle passing inspection. Jane was professional, knowledgeable and helpful. She periodically provided updates on my vehicle’s progress throughout the waiting period. The waiting area is comfortable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

easy timely efficient

By LML on 6/10/2019 at 8:31 PM.

easy to communicate with completed works i requested accomodated my time frame in which i needed the work finished would not buy or service my bmw anywhere else :)

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Speedy appointment, knowledgeable service

By Pam on 6/4/2019 at 2:59 PM. Helped by Jane Potgieter.

I needed a wheel alignment and got an appointment the day after I called. My car has a Dinan suspension and I trust BMW Gallery to know how to do an alignment with Dinan modifications.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Snow White

By White knight on 6/8/2019 at 11:54 AM. Helped by Fotios, Teresa and Cam! Three exceptional men!.

We were treated like a king and queen and took home our ultimate white regal car! Everyone we dealt with make our experience special in every way. Attention to detail, careful and complete explanations and no pressure! A comfortable experience, once again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great and friendly service through the process

By Jill on MV on 6/4/2019 at 9:48 PM. Helped by Svet and Tarek and Chris.

These guys are great. They go the extra mile to make sure it’s easy and pleasant. Super helpful and I feel extremely honest. My salesperson and financier were very clear and really honest which I totally appreciate. Lovely thorough and kind. I’d definitely recommend Southshore BMW.

I would recommend this dealer.

Overall Rating

3.4  

3   Customer Service
4   Friendliness
3   Overall Experience
3   Price
4   Quality of Work

BMW Service

By Jenrn1965 on 6/3/2019 at 6:38 PM.

I have had my BMW for about 3 years. I purchased it at this dealership. Gregory is a wonderful salesman. However every time I call to schedule an appointment, they can never find my name or my car. Eventually they do find it but every time this happens? Now take today’s appointment. When I made it last week, the young man on the phone couldn’t find my name, my address, or anything. It took him awhile to find my information. I show up today for my 9:30am oil change appointment and they don’t even have me on the schedule...??? They were gracious enough to fit me in. The employees are all very nice there. I will definitely buy another BMW. I’m just not sure which dealership I’ll go to.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By BMW4 on 5/19/2019 at 9:45 AM.

I have been servicing my cars here for several years and noticed a huge improvement with customer service. Everyone was efficient and friendly. I was not waiting around to drop off my car, talk to a Service Adviser or pick it up. Service was thorough to address issues. Too many times in the past, my car was not ready at the end of the day and I had to take home a loaner when it was because no one looked at my car! This time it was ready within 4 hours after dropping it off. So happy to see the changes!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Always exceptional with CK!!

By Brendan Flanagan on 5/9/2019 at 9:16 PM. Helped by CK. The best!!.

CK is the ultimate professional. I have 2 other bmw dealerships closer to my house but I choose south shore because of him. He is excellent at his job and always make the experience enjoyable. Thanks CK!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top service in a pinch

By Capewashashore on 5/2/2019 at 7:16 AM. Helped by Brett.

Blew out a tire on my Alpina B7 while traveling from Toronto back to Boston. Brett from service made room in their schedule for a same day appointment for the repair. Service was prompt and courteous. Even though I was only getting a flat replaced, my car showed up sparkling clean (a rare sight since my wife started driving the car, lol.) All tolled a wonderful experience. I would recommend this dealership, and will be back should I require any further service in the future.

I would recommend this dealer.