Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Bon service

By Mlle Luz on 9/12/2019 at 4:55 PM.

Je fais affaires depuis 2006 avec Michel Auclair de BMW Laval. C’est le meilleur aviseur technique. Il vous donne l’heure juste et il n’Y’a pas de zone grise. Je suis cliente depuis 2006. J’ai une 325 décapotable et une toute nouvelle X5 2018.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Indifférence -Pas Juste -

By amir on 9/2/2019 at 4:34 PM.

Moi j'avais un mauvais service chez BMW Laval. J'ai laisse ma voiture BMW X3 2009 chez Bmw Laval au milieu du Juin 2019 pour une alarme 4*4 qui cause la vibration au moteur. Après plus que 3 mois et beaucoup de changement et toucher partout de la voiture , ils ont nous appelé que cette voiture est prête. On a payé 3000$. Exactement le moment de partir du garage, l'alarme de 4*4 s'allume comme avant. La Vibration était partie. Quand ils ont vu que nous sommes fâché toute de suite ils ramènent la voiture dans le garage et après cinq minutes ils ont dit que tout est correct, wow quel miracle. On sait même pas qu'est-ce qu'ils ont fait avec la voiture pendant ces cinq minutes et quand j'ai demande du gérant du service de vérifier de plus la santé du moteur , il a dit qu'ils vont plus investir sur cette voiture, c'est fini. Je suis sur qu'ils même pas compris c'est quoi le problème qui a causé l'alarme 4*4. Aussi après toucher la voiture pendant cinq minutes, maintenant les lumières de chauffage des sièges fonctionnent pas. Ils ont fait un vrai miracle . Je sais pas maintenant qu'est-ce qu'qui va passer avec cette voiture pour une femme qui roule sur les autoroutes la plupart de temps. Dieu nous pitié.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Beware promises that are not kept

By chris on 7/5/2019 at 11:59 PM.

Unfortunately in my opinion some BMW Laval staff are not honest about a few things in their sales process, including how their "wear and tear" insurance works. It basically wouldn't even cover a tiny inch long hairline crack so worthless. They charge you thousands for special insurance, then cover a few hundred dollars of items then give you a huge bill at the end. I was told that if I got a new lease with them and had their special wear and tear insurance I would be covered for small things. So I bought it...This was not the truth. They even charged me extra to have an oil change because the year had expired by a literally a few days when they knew I was away traveling. I recommend dealing with a dealership that will be honest about the insurance they offer, and not stab you in the back after you trade in your lease for a new one just to make a few extra bucks. Also after the deal closed, I was treated very disrespectfully by the sales team when I complained. I would not recommend using their services.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase a user 2018 540I

By Stratus on 6/1/2019 at 3:35 PM.

Knowledgable people. Very polite and customer satisfaction oriented. Delivery was just perfect, and the user friendly technologies were explainef very clearly. A very pleasant experience

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New Car

By Happiness3@ on 5/23/2019 at 4:57 PM.

My whole experience at BMW Laval with Nick and Andy was awesome.. Very knowledgeable and professional..I would highly recommend Nick as your salesman.. Always ready to answer your questions

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BMW Top Notch Dealership

By Bob on 4/26/2019 at 4:35 PM.

BMW Laval dealership is a first class operation that matches the BMW brand In terms of sales, delivery and service. Customers are treated with respect, courtesy and appreciation.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service encore une fois avec Denis Girard!

By Martin64 on 4/14/2019 at 10:51 PM.

J'ai acheté 4 véhicules avec M. Girard, service excellent. Toujours disponible même plusieurs mois après la vente. Conseils judicieux!! De loin le meilleur représentant que j'ai eu dans le domaine des voitures

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

BMW Laval experience

By Sébastien Ménard on 3/30/2019 at 3:20 PM.

Ghislain is providing 5 stars customer service experience! Fully trust he is doing all he can to provide best customer experience. That is why I continue to buy from BMW Laval (5th vehicule with BMW Laval)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing classy experience

By Chefgabby on 4/3/2019 at 6:29 PM. Helped by Antonella.

I had a wonderful experience at bmw, everyone was gracious and kind. My car sales man was very informative, respectful and professional. I would recommend this dealership to anyone. The dealership itself is beautiful.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Merveilleux

By Bmw laval on 4/4/2019 at 1:19 AM. Helped by Michael Kurdy.

Mon vendeur était à l’écoute de mes demandes et était disponible à me répondre à n’importe quel moment. À aucun moment je me sentais bousculé. J’aimerais remercier à toute l’ équipe de BMW Laval vous m’avez touché droit au coeur moi et mon mari lui qui aime tant cadillac ( Mr Cadillac). Au plaisir de vous revoir.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very smooth transaction

By Maha on 3/23/2019 at 10:59 PM. Helped by Justine Tremblay.

I have to say it’s was because of Mr. Maher Mikhail I have my BMW now. He is very polit, honest, patient with big smil and answering my questions via text or phone right away. Thank you very much I will definitely recommande him to my friends. Thank you Mr Maher

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An overall excellent experience

By MR on 3/23/2019 at 5:02 PM.

The entire sales experience was excellent. Very professional and very helpful. This started with my initial contact right to the delivery of my X2. I am very pleased.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Très bonne expérience

By Gustave007 on 3/20/2019 at 3:33 PM.

Tout s’est déroulé facilement, rapidement et de façon très professionnelle. Le personnel est courtois et amical. c’était une expérience somme toute agréable! Je recommande chaudement ce concessionnaire.

I would recommend this dealer.

Overall Rating

3.0  

4   Customer Service
2   Friendliness
2   Overall Experience
3   Price
4   Quality of Work

Thake care at de reception of your car.!!!!

By Luci2903 on 3/14/2019 at 11:06 PM.

They try to cheat me by putting 2 years old 4 tires ( used at least 60%) on my new BMW3...It was my wife who picked up the car the day of reception,and she didn't tcecked that.I observe that once at home and I call back the seller the same evening.He tell me to go back the next day to see that.Once on place he try to convince me that the tires are OK...I said that if she don't change the tires I cancel my contract.As reasons I had somme: I think , maybe, if they were broken I change for you, it was a mistake.But that wasn't true because durring our deal she said we will put somme news tiers and she give me the name of that tires , and after 15 minutes he said sorry I don't have no more that tires i will put somme others ( the used one i supossed , that they find in the back shop).I Me and my wife we was very dissapointed about that.They are BMW LAVAL not a small car dealer on the corner off the street.I losse a couple of hours to going back..and than again to change the tires whit somme news. The service was good it take it arround 1 1/2 hours for the tires changement.That guy was also very smart.Sow my advise for new buyers it is to put everything on peaper before you sign any contract. We put our confiance on Charles Bocti , during the processus of sealing everything was corect.But to much conffiance it seams is not enough at BMW LAVAL.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service !!

By Enia on 3/2/2019 at 4:36 PM. Helped by Mike Foucault.

Mike Foucault, est un excellent representant, il a ete tres receptif a mes besoins . Je suis sstisfait de mon achat et je recommande a tous BMW Laval. Eric

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience with BMW Laval

By Spiridons on 2/20/2019 at 4:29 PM. Helped by Jenny Liu.

I really enjoyed the whole staff from beginning (test drive) to end (purchasing) the car. I really recommend this dealership. Many huge thanks to Jenny Liu who I took the test drive with and explained to me in great detail. Also to Maurice my sales guy who went over and beyond to get I want.

I would recommend this dealer.

Overall Rating

4.0  

4   Friendliness
4   Overall Experience
4   Price

Friendly and efficient

By Dannyg on 2/10/2019 at 6:18 PM.

So far so good Michael was friendly and offered us good service and price.We hope to enjoy 4 years of our lease with no issues

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service, attentive to the clients.

By Great service on 1/24/2019 at 7:16 PM.

Friendly courtesy to the client, and attentive of thier needs. A no pressure nice ambiance. A place I would highly recommend. Keep up the great work.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

I deal with a great salesman at BMW. Laval

By New buyer on 1/1/2019 at 5:09 PM.

I’ve been dealing with Cedric Baillet for many years. Very attentive to detail and courteous. He is always willing to help and his follow ups are great

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great service after sale

By Claude Doré on 12/27/2018 at 2:57 PM.

Beiing outside the country Service dept. Associate Mathieu Le Bourdais gave me an outstanding collaboration to lead me with in the right direction with info that made me save time and money. Very professionnal..!

I would recommend this dealer.