Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I felt like Royalty

By Ric on 3/20/2019 at 12:16 AM. Helped by Zack F #1 man in the Haus (Sales), Peter A (Sales Manager) and Zack G (Finance sales manager with a great sense of humour).

We (my wife and I) were starting a preliminary search for a good used vehicle. To be honest I didn't think I'd find one. This was the third car we looked at and were a little unsure about how we would be treated it being a BMW dealership and all. A Fell named Zack came out and showed us everything we could possibly want to see on this car. Zack's wheel house is BMW's and Mini's I was thinking. It turns out he was knowledgable on the car we were looking at too. One the one question he didn't know absolutely he checked. After a really nice test drive with the poor guy (Zack) being stuffed in a rear seat that might be considered roomy for a Pomeranian, we chatted a bit on pricing and such. Peter came over and chatted with us a bit too. No pressure or anything. There were some valid facts they showed us that matched our previous research. Within a day we decided to buy it. There is another Zack (Business/finance) that helped us make an informed choice on coverage etc.. I have put a tank of gas through it already, all on excellent roads with a combination of surfaces, kinks and hills. I really like this car and rank it higher than I thought I would. This was much more than buying a car, this was an elevated car buying experience! Amazing products and knowledgable, professional people! Shout outs to Zack (Sales), Peter (Sales) and Zack Business/finance

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

SO thankful they opened up in Nanaimo

By nrhbmw on 11/5/2014 at 4:12 PM. Helped by Aaron.

TOP KNOTCH service. I have owned a number of brands, including Mercedes, Audio, VW, and domestics... This dealership KNOWS BMW and MINI. I have a 10 year old BMW, and my wife a MINI Cooper S, a few years old. They have the guys in the shop who know what they're doing! I don't bother taking either of our cars to local 'backwoods' shops anymore. The headaches just aren't worth it. Have a BMW/MINI? Don't bring it elsewhere, or bother travelling off the Island. I can't recommend them more!

I would recommend this dealer.