Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.7  
Quality of Work
4.8  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Zero-stress sales experience, and a great price

By pdxm240 on 8/1/2019 at 4:58 PM.

I was in the market for a new car and had my heart set on a 2-series. I stopped in one day without an appointment and Austin showed me an M240 in stock, with all the options I would have wanted in a new car. We took it for a drive in the West Hills and I went home to think it over, no pressure to make a decision on the spot. A few days later he followed-up with me, we did some paperwork, and even though I’m not the negotiating type, he got me a better deal than I could’ve asked for. He took the time to call around to multiple insurance agents to get me a better deal than I currently had on auto insurance. I don’t know if he does this for all his clients (it would get expensive!) but he even took me out for a drink after I accepted delivery to celebrate my new purchase! I recommend Austin to my friends and co-workers looking to get new BMWs. Thanks Austin!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Regret

By Lankard on 7/26/2019 at 3:34 PM. Helped by Unknown.

Do not buy a “non BMW” from these clowns! They promise to take care of you no matter what you buy from them. I purchased the lifetime oil changes and each time I have brought my vehicle in it have been an absolute joke! “Oh... ummm... you must be the one with the ‘non BMW...’ or ummm for “non BMW” let see what we can do.”

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great time working with Greg

By Avinash on 7/8/2019 at 6:19 PM.

Had a great time working with Greg. My lease on my old car was ending soon and I was in the market looking for a new lease deal. Greg was just fantastic with the info. Made the whole process very easy. He always replied to all of my messages on time and was clear with the message. Extremely friendly and gave a great deal. I would highly recommend Greg Zuccarello if you are out looking for a car. There's absolutely nothing you can do to go wrong with him. This is my second car with BMW portland and I would say I had the great time with these folks here, BMW portland is the dealership to go to if you looking for a BMW in the Pacific NW.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Eric the Genius!

By KQS1 on 7/4/2019 at 1:31 PM.

Fantastic! Eric did a great job with me on my Genius appt. Thorough, patient, personable, and very knowledgable. Clearly had a terrific knowledge of my vehicle and the technology available in the car. Definitely learned some things and had a positive experience. Recommend highly!!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Tech info system

By KarKarguy on 7/3/2019 at 10:22 PM.

Eric was fantastic with the info he shared going over the tech system on my X3, he did not rush through it like some people Do because they do it every day. Eric took his time and asked me what questions I had and went through it step by step so I could understand the system with ease. He is a credit to the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

CAr buying process could not have been any easier. Lovely!

By lcossette on 7/3/2019 at 9:05 PM.

Fantastic service without any pressure. Inventory suited my perfectly. Very friendly team who are all quite knowledgeable. Iv'e been to dealers before who enlist employees with very little individual car spec knowledge an that was not the impression here. GM very kind.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BMW Genius Experience

By Scottcru on 7/3/2019 at 8:42 PM.

Eric was extremely outgoing and helpful. He accommodated my scheduling needs, took whatever time I needed and made sure I was maximizing my Pleasure with my new X3. What a great service!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BMW Genius - Success!

By JeremyD on 7/3/2019 at 8:32 PM.

Since leasing our first 5-series about a month ago, we've been impressed! We have leased several 3-series but the 530 has definitely felt like a step-up. So when Erik reached out to offer an appointment as the "BMW Genius", I wondered if I really needed to schedule it. However, over the next few days, I found myself wondering why the car consistently felt "warm/humid" even when the temp was set to 60! So with that one question in hand, I scheduled the appointment. Erik spent about 30 minutes reviewing the default settings in my car, easing my worries about pressing a random while button while driving, and best of all, showed me that the "virtual" temperature dial was set all the way to the "hot" side, meaning that the temp in the car was actually 10 degrees warmer than the display indicated. Now, I love the car even more!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

The experience was relatively painless - actually pleasant!

By Car Reviewer on 6/16/2019 at 7:17 PM.

This experience was not my first with BMW. As a repeat customer of BMW, I will say that BMW provides superb customer service, as well as superb vehicles (for a price, of course). When I traded in my previous BMW for my current one, I had recently been through a very cataclysmic ordeal, which rendered me in need of special consideration (physical as well as quiet patience). I disclosed this, and Austin et al. had no problem adjusting and accommodating my 'special needs'. They were patient and kind. Andrew Clark (I think he's the manager) 'stepped-up to the plate' and helped me resolve an auxiliary issue, for which I am very grateful! The big bonus is that this is the best vehicle I have ever owned!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

awesome experience!

By newbie5 on 6/10/2019 at 5:04 PM.

I contacted David Padgalskas at Portland BMW after seeing rave reviews about him on Bimmerpost. This is my third BMW lease. David is straight forward and transparent about all the numbers and fees. He was able to give me an awesome deal without any haggling. I emailed him the build for the 530e that I want and got the specs to review along with the production number from him shortly after. I live in the Seattle area so everything was done through email and phone calls. It took roughly 2 months from ordering to delivery of the vehicle. After the short flight from Seattle, I went directly to the dealership where David Padgalskas greeted me and introduced me to David Krafsig who helped me with the delivery process. Since the incentives and/or money factor was better than when I ordered the car, David proactively recalculated my monthly payment to reflect the better rate. I didn’t even have to ask. The dealership provided a dealer trip permit that is valid for 21 days. I received my Washington state license plate via UPS express delivery to my home address within this time frame. Shortly after, I received a refund check for overpayment of estimated WA registration fee. From ordering to delivery, the process was super easy. If anyone is looking to buy or lease a BMW, reach out to David Padgalskas at Portland BMW!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

SALES GUY AUSTIN !!!! BIG PROFESSIONAL

By dextersakolik on 6/5/2019 at 5:54 PM.

I had a great experience with bmw of Portland specialty sales guy with name Austin. Always great communication, helping with right choice and very knowledgeable, super friendly. No pressure, always makes you feel welcome and giving you best deals. Bought 2 cars from him and did great trade in deals my fiends also bought cars from him and my family. Highly recommend! Thanks again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome sales guy!

By Fit4life on 6/3/2019 at 2:12 AM.

Austin was very knowledgeable and professional. He was great to work with to find our perfect car! Will definitely recommend him to my friends/aquaitances.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Very good customer service

By mmejia on 4/18/2019 at 11:48 PM.

We had a really good meeting with Eric and he was very nice to go into detail and explain to us all of the ways to get the most out of our BMW ie. He really knows the car system very well, he gave us extra tips, and helped us set up all the features the way we wanted. I fully recommend his service to anyone needing to know more about the car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By carreviewguy1837 on 1/29/2019 at 8:27 PM.

Eric went out of his way to help show me all the bells and whistles in my new car. Had a great experience and would recommend this place to anyone. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing to work with!

By BMWguyFTW on 1/19/2019 at 12:44 AM.

Austin was great to work with. He was a non-pressure salesman which is why he earned me business. Has great follow up skills and knows everything about these cars! Even though I came in wanting to spend 30-40k on a car I ended up spending over 80k on my car. He kept me smiling the whole time! Would recommend to everyone!! Look for Austin Dykstra when you need any type of car! You wont be let down!

I would recommend this dealer.

Overall Rating

2.4  

2   Customer Service
3   Friendliness
2   Overall Experience
2   Price
3   Quality of Work

recall and keyfob

By Afib on 11/23/2018 at 7:00 PM. Helped by will and parts counter.

brought my x5 in for recalls and ordered extra keyfob to have programed at same time, car was in shop for a week . when I picked it up they were slammed and the kid who was parking cars handed me the keys and I left . When I got home I noticed there was no key in the new keyfob ., called back and left voicemail , no responce, called parts this morning and was told if I wanted key with keyfob it was extra .I wish I would have been told this when ordering a 280.00 fob. not pleased with cust service

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Very Poor Customer Service

By Shirley on 10/19/2018 at 2:17 AM. Helped by Amber.

This is my second time here for service, both times I had very bad experience, yet this recent time is THE WORST. It is so bad that I had to post a long review about it, and I don't usually do reviews on anything. Not only that none of the front desk people greeted us while they were just standing there chatting, but also it took way too long than it's needed. Since nobody had greeted us or even asked us why we were there for, we had to literally go and grabbed a person to check us in for our scheduled service appointment. Finally we got to meet with our service advisor Daniel. Luckily he was great and very helpful. After Daniel check my driver license, credit card and my insurance card, and make sure everything is good to go. He sent us off to Amber to check out a loaner car that was already scheduled. Here comes the WORST part, Amber took everything from Daniel, and she was questioning our insurance! I've already told her that the insurance is on my parents' name but it covers me as well, but she said she has to have one with my name on it. So I literally had to call my parents, and had them call American Family insurance to put my name on the piece of paper and send it back to me to show Ms. Amber that I'm insured. Transferring information back and forth was very time consuming and unnecessary. I took out 30 minutes from work just so I can come drop off my car and be back to work. However, because of the unnecessary thing that she had asked for, I spent an hour and a half at the dealership just to get the piece of paper to show her. I missed a meeting from work because of this unnecessary nonsense. This is such a waste of my time. My parents own 2 BMW and a Mercedes. I've taken my parents other cars to Kuni BMW and Mercedes Benz of Portland. I checked out loaner cars just fine with the insurance card we had. I don't know why Portland BMW had to give us such a hard time. I'm very disappointed about their service, and would never come back. I would rather go to Kuni BMW from now on, even though it's further away from me, just so I can get better customer service. THIS IS COMPLETE UNNECESSARY NONSENSE! I would not recommend them to anyone.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Really Amazing Customer Experience

By MClark on 10/11/2018 at 9:38 PM.

Loved learning new tips and Tricks from Eric! He was helpful and a great teacher. Would highly recommend to anyone wanting to learn more about their car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great service!

By VJas on 10/11/2018 at 8:29 PM.

Eric was really good. He helped me with all the new tech in my car. And I know he will be available when I need any more pointers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great customer service!

By Jroot on 10/11/2018 at 6:43 PM.

Convenient and effective time with BMW Genius-- he traveled to my home!! I learned a lot more than I thought I would -- he lives up to the title and I'm glad I scheduled the session.

I would recommend this dealer.