Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.8  
Service
4.2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil Change

By Dean on 9/11/2019 at 3:32 PM. Helped by Brandon.

I was very pleased with the service department on my resent visit for & oil change. Thanks for being prompt & courteous. Brandon was also kind enough to change a striped oil drain plug at no extra charge....... thanks, Dean

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By Jeremy on 9/7/2019 at 3:31 PM.

Patrick helped me out from the get go. He was very patient and understanding with the issue I had ran into with my other car. I would definitely recommend him to my friends/family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Service

By Philip on 7/31/2019 at 3:09 AM. Helped by Brandon Shaw and Do not remember employee at check out.

Seattle BMW has a top notch Service Department. We are very pleased with the way we are treated and with the service we receive. Very clean and very professional. Outstanding!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great maintenance staff

By Superduperman on 6/26/2019 at 5:26 AM. Helped by Brandon.

Professional maintenance staff treating all customers well (including me with an 11 year old car I purchased there used). I work with BMW os Seattle at least twice a year (routine maintenance) and am always happy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent work

By Westsideisthebestside on 6/18/2019 at 5:47 PM.

Great staff and excellent dealership.Would highly recommend all to have service/parts or sales experience at BMW Seattle. Facility is newly remodeled and looks fantastic!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always Great Experience

By No bananas today on 4/1/2019 at 2:57 PM.

I have had my cars serviced at BMW Seattle for five years and the experience has always been amazing! The new remodel looks awesome and I will keep coming here for my regular services.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Professional and positice experience!

By seattle-j on 3/11/2019 at 6:41 PM.

Jaspreet (Jazz) was very accommodating and professional from the two visits to BMW Seattle and through text I exchanged with him. He did everything he could to inform me about the car and worked really hard to get me a fair deal. Any kind of issues, which were minor, he addressed any way he could. And throughout the prospecting, he was funny, respectful, and I did not feel pressured to make a purchase. I highly recommend him!

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Good experience

By No screen on 3/2/2019 at 11:13 PM.

He is very nice and gave a good deal. He is patient and tries to explain everything he can. A good experience. So we got a new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience, Great Loyalty & Great Rewards

By BeemerBuddy on 2/26/2019 at 7:54 PM.

I have bought 2 cars at Seattle BMW and each time the process has been easy and smooth. I had a bad situation with a BMW purchased elsewhere that had the all wheel tranny go bad. It would have been cost prohibitive to consider repairing it. Seattle BMW went out of their way to figure out how to get me whole on the original loan and into a new 3 Series. I know it is their job to sell you a new car, but they spent 5 hours with me working through multiple solutions until we found one that fit budget and preference. If you are going to buy a vehicle, I cannot recommend enough asking for Andy Werner. He has sold me both of my cars and was an absolute dream to work with. He genuinely shared my pain on the original disaster mentioned above, and had promised to make sure he got me an amazing deal when I came back at lease end. He did not disappoint. As long as I live in Seattle I will buy my cars at BMW of Seattle, and will work with no one but Andy Werner.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Bad service

By Brent C on 2/23/2019 at 4:52 AM.

We inherited a Series 2 BMW and signed the paperwork to transfer the service warranty into our name 2+ years ago. We scheduled a service appointment, though when I arrived Alex Long informed me that they will no longer honor the agreement and our 2 choices were to pay $1100 for the service or pay $700 to transfer the agreement (again) for the remaining ~20 days. (1) Whether the service agreement should have been transferred or not, it was 2+ years ago and we have this signed agreement. (2) If there were a problem, BMW Seattle could have informed us of this some time ago and before we arrived for this appointment. This would have allowed us to review the contract/bring it with us, or to have the service completed somewhere else (oil change, spark plugs, etc. ... all much cheaper elsewhere). Alex was not at all helpful with any of the above.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

SOOO Happy

By 1st BMW on 1/4/2019 at 11:39 PM.

We looked all over for the perfect used BMW X3. We actually had a deposit on one at an other place but it hadn't come in yet and I am so glad for that. As we waited I continued to search the internet and one popped up online from BMW Seattle before photos were even available. Michael Brown contacted us and got the vehicle ready fast, we came in and immediately had a good feeling about Michael and the dealership, and the vehicle itself was perfect! Everything about Michael and the dealership made me feel this was the vehicle for me. So I canceled the order from the other place and moved forward with Michael and his team. I have only had the X3 for 5 days and I feel like it was made just for me. We will forever be BMW owners! When the time comes to get another one I look forward to working with Michael he is truly a great person to work with!! Thank you so much for all your help we so appreciate it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By Michael V. on 12/12/2018 at 5:32 PM.

Everyone was great! The entire experience was amazing. Staff was friendly, knowledgeable and extremely helpful in every way. Will definitely recommend to friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Wife's dream car

By mde1977 on 11/27/2018 at 6:45 PM.

Michael was hands down the most professional, experienced, patient, and understanding sales person with which we interacted during our search for my wife's dream car. We visited almost every BMW dealership in the greater Seattle area and Michael was the best. Highly recommend. We will be back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By NivanaBMW on 11/17/2018 at 3:38 PM.

Staff is always friendly and willing to help. Service, Parts and Sales has always been excellent. Highly recommend to all for your vehicle needs. Close to downtown and easy to get to

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful service

By SoonahNuna on 11/12/2018 at 5:25 AM. Helped by Paul Roder.

Wonderful service. Fast and efficient. Dylan made sure to keep me consistently updated throughout my visit and the customer lounge had several options. During the visit Shad showed me some of the new vehicles available as well as options in the event of a future purchase. Can not recommend the dealer enough. Worth every penny knowing my vehicle is backed by factory certified technicians and a pleasant service and sales team. Keep up the great work!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

One of the best car purchase experience ever.

By Panda2018 on 11/7/2018 at 12:22 AM. Helped by Andy Chau.

I am usually not very fond of the process of having to go to the dealership, talk to the sales people, test drive, negotiate and all the stuff required to get a new car. And, I do not really like most of the sales people, not only at the car dealership, but overall all sales people. However, my experience at BMW Seattle was a little different. I did not meet any people working there not nice or helpful or arrogant(I have seen people like that at other high end car dealership before). I really liked the way the whole transaction went with Michael and Andy, the finance guy. They were not very pushy at all and they explained things well, and very polite. I would highly recommend Michal as your sales person when you buy your next BMW.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Service on my New 2018 X1

By Captain Steven Rogers on 10/10/2018 at 8:18 PM.

I brought my new 2018 X1 in for its first oil change and service. I love BMW of Seattle! Denise took awesome care of my wife and I. She checked us in and got us a ride to Pikes Place Market and arranged to have us picked up when our car was ready. It was just like clock work. First class Service, First class operation and a First class staff!! Thank you Denise! You did an awesome job! Shannon and Tony Fantastic job with your Service Team. Getting your car serviced at BMW of Seattle is pretty Seamless. If you have not tried BMW of Seattle for service, you should! They are the best BMW Service Department on the West Coast!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Fast, friendly, convenient.

By deuce14 on 10/2/2018 at 5:37 PM.

The dealership was very fast in handling our desire to purchase, got someone for us right away, we were able to ask questions, check out the vehicle, test drive, and make the deal all within a couple of hours. Everyone was friendly, courteous, and professional, and we enjoyed the whole experience. I even forgot the title to our trade-in, and they didn't even bat an eyelid - just asked me to bring it in the following day (which I did). Absolutely no snags. Would shop here again in a heartbeat.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Disapointing

By Rick B on 8/13/2018 at 4:39 PM. Helped by Don't remember his name.

Found a car that was almost exactly what we were looking for except for one small detail, didn't like the wheels. After finding a similar vehicle at BMW Bellevue and being told "if the wheels are the only thing wrong then that's no problem, we can swap the wheels out for something you like" I figured this one was a sure thing. Ultimately we passed on the one in Bellevue because there were a couple of other things we weren't exactly in love with. Then later Sunday evening I found the "one" on BMW Seattle's website, just had the same wheels we didn't like so I'm thinking I'll call them Monday morning and they'll swap the wheels and I'll probably buy the car the same day. I was very disappointed to hear, very abruptly and very shortly, "we don't do that" from the salesperson. Would't even entertain the idea so I guess I'll be shopping elsewhere.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mitsubishi Lancer Evo

By SeniorTech55 on 7/19/2018 at 6:11 PM.

I came in 30 minutes before bmw of Seattle closed to inquire about the used Mitsubishi Evo they had in and Pat Walker, the client advisor offered to let me test drive the car even though it was close to closing time. He was extremely friendly and helped with any questions I had about the vehicle. I enjoyed his service so much that I came back in the next morning to purchase the car. I would highly recommend this dealership to anybody in search for a dealership with superior customer service

I would recommend this dealer.