Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.7  
Service
2.2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Service Vince Cappella best Salesman hands down!

By Domenicbmwx3 on 9/3/2019 at 9:47 PM. Helped by Vince Cappella.

We recently purchased our brand new X3 and couldn't be happier. My wife and I dealt with Vince Cappella and he made the process of buying a new vehicle enjoyable and stress free. He demonstrated superb product knowledge and answered all of our questions and concerns in a professional and friendly manner. At first we were unsure which vehicle would meet our family needs the most. We needed an honest opinion and not just a sales pitch. Thats when he introduced us to the BMW X3 which delivered all that we were looking for in a new family vehicle. We will recommend BMW Toronto and Vince Cappella to anyone looking for a new or used car, and we couldn't be happier that we were able to meet someone who went above and beyond to make us feel confident in our purchase of this amazing machine!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Samir best salesman!

By Joe S on 8/27/2019 at 9:10 PM. Helped by Samir Umer.

My wife and I recently purchased a vehicle from Samir. Our family was growing and we needed a vehicle with more space. Samir took the time to understand our needs and helped us get the vehicle we wanted. Also, my wife really wanted the vehicle in white and Samir took the time to help me find the perfect one for her. He even helped with surprising my wife when we picked it up. If you are considering purchasing a BMW, go to Samir, he is a top notch salesman!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic service

By Megsx1 on 8/19/2019 at 9:30 PM. Helped by Samir Umer.

Samir Umer was fantastic and helped me get my dream car. He maintained a very professional standard while still helping me get the best deal possible. I would highly recommend him to anyone contemplating purchasing a BMW. He followed up with my questions in a very timely manner and even made sure a scratch was taken care or after purchasing a demo as is.

I would recommend this dealer.

Overall Rating

1.8  

3   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Review of their service department - misdiagnosis

By S Arora on 8/12/2019 at 3:34 PM. Helped by Service Technician.

Went to the dealership with 5 specific issues: a) Noise when I drove the car - conclusion - both back bearing needed changing (correct diagnosis) and changing of differential (incorrect diagnosis); b) Steering shook when I braked between speeds of 60-90kms; they said that the front brakes were fine (incorrect diagnosis) and needed to change the rear shocks as leaking (incorrect diagnosis) c) They recommended changing a belt - fine d) Fan noise - play in the motor, they recommended not worth changing - fine e) A/C was not blowing cold air and they put in the gas and said to test leak - correct; which made it work for now. They charged me over $600 for diagnostic and quoted cost of about $10,000 just for fixing a, b and c above (their cost included shocks and differential) - Crazy. Went to another BMW approved service provider. Got bearing changed, belt changed and front brakes changed. That dealt with all main issues a, b and c (no shaking and no noise anymore). Total cost - $2300. The mechanic told me that shocks were ok and differential was fine (and clearly so as the noise went away). Who should I trust - not the BMW mechanic as they incorrectly told me that my front brakes were fine and not the cause of the steering shaking. My guess, they wanted me to sell my used car to them (since my term was coming up in Aug'19) and buy a new one. Can't trust anyone. Very disappointed. Never going back there and seriously thinking of never buying BMW..

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Samir and team are great!

By Slalom on 8/3/2019 at 6:40 PM. Helped by Samir Umer.

Thank you so much to Samir and team for our 2019 i3s! It was fully charged, tinted, clean and ready to go with a big red bow on top. They gave us a good price on our 2015 i3 trade-in and it was easy working with them mostly over email and phone since we don’t live in Toronto. Thanks again Samir!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Samir Umer at BMW Toronto is the best!

By frankdempsey on 8/1/2019 at 3:24 PM. Helped by Samir Umer.

Just bought a pre-owned BMW X1 for a great price with the help of our sales rep Samir Umer. Great experience and great service. What I especially liked was that there was an issue we found with the car after the purchase, and BMW didn't hesitate to have it fixed at their cost! They really stand behind their quality guarantee! No hassles and you can trust them to take care of you well. Will buy again from Samir!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Samir

By Jsun70251 on 7/16/2019 at 1:03 PM. Helped by Samir.

Samir as car dealer has always been most upfront reassuring and dependable Car dealer I have encountered. My farther recommended Samir with good honest account from his visit in 2016. Arriving Samir took professional time to show me many options. Within my budget and set me up with the car I desired. I was pleasantly surprised he was able hook me up with such a sweet ride. Samir I highly recommend his services at BMW. ***** *

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Vince Is Exceptional!

By Robert on 6/17/2019 at 9:47 PM. Helped by Vince Cappella.

Vince was helpful throughout my entire experience. He is extremely knowledgeable and a great person to work with. I'm a long-time BMW owner and it doesn't get any better than this! I highly recommend seeing Vince Cappella when you're in the market for a BMW.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service from A to Z

By M. Saba on 6/14/2019 at 6:33 PM. Helped by Samir Umer.

Bought a 2019 BMW 330i a few days ago. We were lucky to have been helped by Samir Umer. He was very knowledgable, professional and honest, and was able to easily show us cars based on our exact needs. Otherwise, the dealership is full of professional employees, our whole process from choosing the car to taking it back home was smooth and satisfying. Would definitely recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service

By Yogen on 6/8/2019 at 2:23 PM. Helped by Samir.

Samir provided us with amazing service and kept us updated while we waited for our new vehicle. All the staff who supported us before and after we picked up the car were helpful and focused on our experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very good service

By Hanna on 5/24/2019 at 2:38 AM. Helped by Usama Khan , Antone.

Everyone was very nice at the dealership and every thing was very professionally done. Usama was exceptional and took great care and time to answer our questions. The car is very nice and we are thrilled with it. Will definitely refer our friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks a lot Usama

By Anwaraa on 5/25/2019 at 9:09 PM. Helped by Usama.

The experience I had with BMW Toronto was exceptional. From the time I was in contact with the dealership, Usama to be more specific, everything was smooth. He made me feel as if I am his only client, with great attention and respect. All my questions and concerns were addressed on a timely manner. The deal was done in an exceptional time, and a lot to my convince. Usama is a very professional sales expert, and I will definitely come back to him, and recommend him to my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Samir is the real deal

By Bman523 on 5/24/2019 at 6:49 PM. Helped by Samir.

We just leased a new BMW X3 from BMW Toronto, we worked with Samir for a second time and as before had a terrific experience. No surprises, well managed and organized. Took the pain out of the process and made things easy for us. We are thrilled with the new X3

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience and very professional

By Drew on 5/17/2019 at 5:04 PM. Helped by KELLIA THOMPSON, ASHLEY COSTA.

Everyone is very friendly and helpful. I've bought 3 cars from BMW Toronto and always a great experience. Definitely recommend to family and friends.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Great personal attention

By GBL on 5/10/2019 at 1:04 AM. Helped by Samir Umer.

Got my brand new 330i today and had great personal service to go over all the details with the car. The staff made sure everything was looked after and I never felt as though any detail was being rushed through. A great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience with Samir

By varun on 5/8/2019 at 6:02 PM. Helped by Samir Umer.

I bought a new 2019 330i from Samir and he was a thorough professional throughout the process. He took the time to find me the vehicle that was right for me and I never felt rushed or pressured. I would recommend Samir highly if you're in the market for a new BMW!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great to deal with

By Locate1 on 4/30/2019 at 9:45 PM. Helped by George Stefankiewicz.

In dealing with George on multiple purchases, I am very pleased with his professionalism and knowledge of BMW products. I would and have highly recommended him!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service, service, service...

By Doris on 4/29/2019 at 11:01 AM. Helped by Samir Umer and Kelia Thompson.

My experience in your dealership was directly related to the salesperson I was helped by. Samir Umer was incredibly knowledgeable about all the products we looked at. His manner was incredibly courteous and our first visit gave us the confidence to return to him and buy a car. Pick up day was equally satisfying because of the thorough couple of hours of instruction given by Kelli’s Thompson on the vehicle. I would recommend the salesperson and your dealership to anyone interested in the products you sell.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 BMW 5-Series Purchase

By AJTor on 4/25/2019 at 4:54 PM. Helped by Samir Umer.

Transacted with Samir Umer over the purchase of a 2018 5-Series. Samir was a pleasure to work with - no sales psychology or hard sell tactics which is typically off-putting. Samir gave me the options for my budget and recommendations based on his experience and the rest was up to me. Easy to deal with and would specifically look out for him again in the future.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Shady Illegal Practice

By Big, Big Mistake, HUGE on 4/22/2019 at 5:30 PM. Helped by Louie Racco, Wesley Schanzenbacher, Pat Quinn, Scott Quinn, Ankit Patel.

We have been customers for many years and many cars. In 2016 our car was stolen. We were in the process of purchasing the new BMW, and the dealership SWITCHED plates in the system!!! ($10 savings for them) from the old car to the new one. For three weeks we were driving the old car ILLEGALLY without the plates. When the vehicle was stolen, the police was looking for the WRONG vehicle due to the plates in the MTO system assigned to the new car the purchase for which was never finalized. The managers SCREAMED ate me and never assisted in rectifying their mistake. Guess what, we never ended buying the BMW, NEVER again. Mercedez and Tesla got our business from now on.

I would not recommend this dealer.