Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Experience

By Mick on 11/12/2018 at 5:00 AM. Helped by Tristen Armstrong, Jesse Clemente, Mike Rial Cherif Guirguis.

I'm 75 years old and have dealt with numerous Dealer's over the years. BMW of Bakersfield was exceptional. It was by far the the most pleasant experience I'VE ever had with an Auto dealership. From my Client Advisor, Mohsen Vaziri, who found exactly what I was looking for and followed through with every detail of the the transaction, to Thristen who was so patient with the old fart in explaining all the computer workings of my vehicle. Also to Parts Dept. Jesse Clemente, who took the time to locate the missing wheel lock key. And to Mgrs.Mike Rial and Cherif Guirguis who both spent time talking with me to make sure everything was going smoothly. The total experience was an absolute pleasure. I not only got a terrific vehicle I also felt like I made some good friends. Thank you so much, Robert (Mick) Pratt

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hassle Free Experience!

By A.R. Simpliciano on 11/6/2018 at 7:11 AM.

We had a wonderful experience at Bakersfield BMW from start to finish. Everyone were so professional, yet very friendly and made you feel like you’re part of the family. The sales and management team were very straight forward and worked in a hassle free manner (“no pressure”) that we really appreciated. They worked with us to get an agreed price that we were comfortable with. A very special thank you to our new friend, Elie Jamal. He’s very knowledgeable of the product and he exceeded our expectations and delivered his promises. Elie takes pride at what he does and the quality of excellent customer service did not go unnoticed. We highly recommend BMW of Bakersfield because they are a reputable business and truly believes in client experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience at BMW of Bakersfield

By BMW Lady on 10/25/2018 at 4:32 PM.

I had a major decision to make about my next car lease. Even though I loved my 535i, I wanted the convenience of an SUV. Mr. Elie Jamal, my BMW client advisor, listened patiently to my concerns and necessary "deal-braker" features. He then qualified me for the best SUV to meet my needs. After driving several vehicles, I have the perfect fit with the 2019 X3! I truly appreciate Mr. Jamal's patience, professional demeanor, and friendliness throughout my entire experience. The entire dealership team, from the General Manager to the financial and car experts, was wonderful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect transaction

By Doust11 on 10/9/2018 at 2:57 PM. Helped by Ron Khani.

Went in to test drive the 7 series as I was trying to compare to other sedans (MB and Audi). Fell absolutely in love with 750 and Ron made the transaction absolutely enjoyable and hassle free. They even gave me amazing promotions to pay off my other vehicle without me asking. Highly recommended for best experience. Ron is absolute class.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Like family

By Michaelmountain on 10/9/2018 at 12:35 PM.

I can’t stress enough how much Elie has done for me during this process. He would check up when I got in my accident with my first i3 and searched the whole time to find me the exact one I wanted next! Elie truly is “like family”

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lovely

By Cecilia_661 on 10/4/2018 at 3:29 AM.

My husband & I have purchased three cars from the BMW of Bakersfield because they have an amazing team. Everyone there from finance, manager, service department, & especially the salesman Elie have made our experience beyond outstanding. They go over & beyond the expectations to make sure we are always satisfied. They truly make sure you feel like family & not just a paying customer. You can actually walk out of their dealership not feeling bad.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Beyond enjoyable!

By Mray80 on 8/9/2018 at 1:57 PM.

Everyone was absolutely great! In customer service you have to be able to adapt to who you’re talking to. We were able to be ourselves laughing and joking the whole time. I can not recommend BMW of Bakersfield enough. Go see Fancy! And yes that’s her real name lol

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Dealership with Integrity

By TheWedge on 8/8/2018 at 7:32 PM. Helped by Cherif and Rami.

The people of BMW of Bakersfield played an essential factor in our consideration for purchasing our vehicle. Upon arrival, when we stepped out of our car and began walking the lot, we were given time to look around for a minute or two and chat, and then we were warmly welcomed and greeted with friendliness and courtesy. When we explained our wants, they were met. We were engaged with integrity, not pressure or greasy sales tactics. We arrived later in the afternoon on a Sunday, and even though our questions were many, every question was answered and they took the time explain things to our complete understanding. The BMW team that we worked with stayed with us until the sale was complete, which was way passed closing time. They extended to us a few niceties that felt like things that they would only offer to 'family.' This world we live on is not a perfect place, so a couple of hiccups that were had, were quickly ironed out and taken care of so that we were smiling again. They took care of us quickly, with genuine concern, and treated us with respect and integrity. We are proud owners of our mini and would absolutely, hands down, give BMW of Bakersfield solids. If you are looking for authentic, BMW is your Dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Hcarmona29 on 8/7/2018 at 7:19 PM.

We have 3 BMW 's and we always go to Bakersfield BMW. All the employees are friendly and show concern about our comfort, and any other needs we may have. Always a great experience whether buying or having a vehicle serviced.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent staff to work with in all departments!

By BMWgal! on 8/5/2018 at 1:52 AM.

I would highly recommend the BMW of Bakersfield dealership. All team members were attentive, personable and service oriented. From sales , finance and technical support your staff was supportive and gracious . Thank you for a wonderful experience !

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Carolyn of the service department

By LBeno1 on 7/26/2018 at 10:52 PM. Helped by Carolyn.

I am writing to express our wonderful service experience that Carolyn provided. She was extremely helpful, compassionate and knowledgeable. She truly is an asset to your team. Our BMW X3 had been at the Visalia location shop for over 3 weeks due to an engine replacement. We picked it up this morning and were on our way from Visalia to San Diego when we were in Delano the service light came on. We were extremely frustrated after just picking up the car. When we came to your Bakersfield location, Carolyn immediately helped us by contacting the Visalia location so she could access the situation correctly and get all the information firsthand. Knowing that we were on a time constraint she helped us with our options for rental cars (even speaking with the CarMax representative) if that was going to be needed. We just really appreciated that Carolyn was so kind and helpful. She went above and beyond. We will definitely be back for all our service needs!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By Jaime53 on 7/25/2018 at 4:31 PM.

Great and friendly atmosphere. Very welcoming and professional. Would recommend all of my family members to this dealership and send them straight to Damien Lopez.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Service at It's Finest!

By BakoBarb on 7/18/2018 at 8:20 PM. Helped by Carolyn Carriaga.

I always enjoy taking my car in when necessary because I know I will be treated with respect. My car's needs are immediately addressed and any questions I have are answered in a timely manner. Taking my car in for service is always a positive experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was great BMW has the best customer service ever.😘

By Sugar on 7/18/2018 at 6:28 AM. Helped by Fancy.

BMW of Bakersfield they really care about there customer. These great people help me today Elie Jamai and Christopher Faulkner and Fancy Melissa Morovich work together and made me feel like family. I would recommend more of my friends and family to shop at your beautiful store.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The staff at BMW make you feel like a family member rather t

By OS on 7/7/2018 at 4:47 AM.

Elie was my salesman here and what a great experience I had it had to have taken 20 minutes from when I test drove the m2 to finalize the transaction. Never in my experience of buying cars has it been this easy. Also the delieveed the car almost a 2 hour drive to me. Amazing experience thank you to everyone involved at BMW.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

it was great Experience , i liked it

By basel123 on 7/7/2018 at 1:07 AM.

Elie Jamal was very helpful person he got me what i want it , I will recommend anyone is looking to buy BMW to that location

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Excellent customer service

By Razan on 7/7/2018 at 12:49 AM.

It was a great experience with the salesman who I met there Elie Jamal ... he is really a trustworthy person with really valuable source of information about everything related to cars, loans, deals, and insurance. I was very satisfied with every step he took to help me and the decision I made that time depending on his help was so right and I am still happy to make it. After all I got a good car with a good deal and very reasonable interest rate... After a year I am going to have a new car and it will be for sure with Eli Jamal from BMW Bakersfield... Hope all people can go there to get the best help ever.... Go Eli Jamal and BMW you are the best ...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very smooth

By Client on 7/6/2018 at 9:34 PM.

Easy process Told him what I want and he made it happend Very straight forward to the point Any body looking for car check this guy

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Awesome first time BMW purchase

By Saracho-J on 6/20/2018 at 4:19 PM.

My experience was friendly fast with hector arreola he walk me thru everything and had everything ready for when I got there and made sure of me been 100% satisfied Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you !

By georgiayala13 on 6/18/2018 at 6:16 PM.

My experience at BMW was great! Hector and Cherif you guys are awesome :) Thank you both again! You really made my experience Simple and easy

I would recommend this dealer.