Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.7  
Quality of Work
5  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great!

By sharlann houston on 1/18/2018 at 1:57 AM. Helped by Willie Calcote, mason.

A great place to buy your next car and to get it serviced. Go see Willie Calcote for your next puchase, and see Mason in service for all of your maintenance needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding

By Jerod100 on 12/19/2017 at 2:16 PM. Helped by Taylor.

Taylor is an outstanding service representative!!! Friendly and courtesy is what he possesses!!!!! Keep Taylor on the job because he also took care of me to have a loaner car to get to work!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service and helpful

By Thomas on 12/12/2017 at 10:55 PM. Helped by Joseph Vallery.

Beaumont BMW was very helpful and my wife and I enjoyed working with them. We will definitely shop there again when the time comes. Thanks

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Positive experience!

By Made on 12/13/2017 at 12:44 AM. Helped by Mason M..

My experience at BMW of Beaumont has been positive from the moment I stepped foot on the lot. I was not pressured and my needs were heard. And the service staff is awesome, especially the person who details my vehicle. I value the integrity everyone has shown.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer service perfect each time

By Roc on 11/28/2017 at 12:30 AM. Helped by a lady.

We are always treated as family and the most important customer they have. Consistent and quality with smiles! Great environment comfortable with great snacks. Never wait long.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Positive experience

By Hey on 11/4/2017 at 11:45 PM. Helped by Michelle Thibodeaux.

The service is fast . They give continuous updates of progress. Staff is extremely friendly and professional. Waiting room is comfortable and well appointed. They went beyond expectation. (We requested that the glovebox be repaired but was unfortunately not done.)

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Emergency Repair for out-of-town customer

By Out-of-town-traveller on 10/29/2017 at 1:18 PM. Helped by Robin, Quacker (??).

I was driving on I-10 and had some car troubles with my BMW 750i .... it was a Saturday and this dealer was busy with previous appointments but they managed to fit me into their schedule and had me all fixed up and back on the road in a very reasonable timeframe ... staff is super attentive and professional

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience was GREAT!!

By Ladybug on 10/27/2017 at 1:22 AM. Helped by Willie Calcote.

This dealership was Awesome!!! Salesman, Mr. Willie Calcote, was really helpful and knowledgeable. The BMW expert did an outstanding job with an overview of the many features the car has to offer.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

My vehicle was serviced and washed aND detailed

By Snap51 on 10/26/2017 at 2:10 PM. Helped by Don't know.

I was greater immediately and my car was attended to immediately. I received emails with updates regarding the process. I was skiptal.about mike smit bmw service center but pleasantly surprised with the proffesionmaly and service. I will go again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service!

By Patient17 on 10/24/2017 at 12:16 AM. Helped by John Robinson.

This was my second vehicle from BMW Beaumont and they hit the ball out of the park! John Robinson is an awesome salesman! BMW of Beaumont has a great team.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New BMW owner

By Tlynne on 10/2/2017 at 11:00 PM. Helped by Robinson, John.

Salesman John Robinson provided exceptional customer service throughout the entire buying experience! His knowledge and expertise was outstanding. Because of his genuine spirit, I made the decision to spend my money with BMW.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Pleasant Experience

By Julie dal on 9/27/2017 at 1:34 AM. Helped by Ricardo Garcia.

We had a very pleasant experience choosing our car. Our car sales person was very patient and spent most of the evening showing us the features and explaining information about the car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Routine maintenance visit

By Bigdog4 on 8/17/2017 at 12:32 PM. Helped by Michelle in service.

Fast, friend and knowledgeable service staff...pleasant wait in lobby. The sales team remembers you and stops to say thank you for the business long after the sale.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service Dept in SE Texas

By SindyFlores on 8/12/2017 at 4:54 PM. Helped by Willie Gilder , and his service manager.

Willie Gilder has never once failed to provide complete satisfaction on any and everything he has done. I have been a BMW owner for 12 yrs and I would not take my car anywhere else. When I thought about it, I called back and said " work me in, I can't trust anyone but ya'll". Thanks for great service and being a First Class establishment that people can put confidence in!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service center...

By Ms.Kesha93 on 8/3/2017 at 1:30 AM. Helped by Willie Gilder.

Excellent experience overall in the service department as well as my service advisor. I especially loved that my service advisor made sure I was put in a comfortable loaner car and he kept in touch during the time my car was getting serviced.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Department

By jeremy123 on 7/26/2017 at 11:43 PM. Helped by not sure.

I was on my way from Lafayette to Houston and my AC quit working. I called BMW-Beaumont while I was en route and they told me to stop and bring it in. They were waiting for me when I got there (along with my two puppies, which were in their kennel). Everyone was so friendly! I was very grateful they allowed me to bring my puppies inside!!! You won't find customer service like this at a BMW dealership in Houston.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Right at HOME

By sharlann houston on 7/18/2017 at 1:05 AM. Helped by Willie.

If your looking for a car dealership and service department that makes you feel like part of the family, look no further than BMW of Beaumont. Ask for Mr. Willie in sales and my new found brother (Willie) in the service department and you will be taken care of. I have never had a more pleasant experience with a car dealership than with those guys.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great price, Great service

By BMW guy on 7/15/2017 at 1:52 AM.

Loney is the general manager. He spent hours with my wife to find the best car for her. He complete staff was kind, courteous and helpful with us during our decision making. Willie, the service manager, spoke with us and further solidified our decision of which car and clearly which dealer. A+ to these guys

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Summer22 on 6/26/2017 at 1:52 PM. Helped by Joseph Vallery II, Rocky Willis.

Joseph Vallery II and Rocky Willis were Very friendly, helpful, and honest. Well worth the 3 hour drive to BMW of Beaumont. Would do it again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5 star

By Saj on 6/23/2017 at 6:38 PM. Helped by Willie Calcote.

We have been buying BMW's for 15 years from the same wonderful sales person, Willie Calcote.. 5 star everything we would recommend the dealership to everyone

I would recommend this dealer.