Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.9  
Quality of Work
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great!

By Marie on 7/27/2019 at 11:45 PM. Helped by Greg and Eric.

This dealership was great to work with. There was a hiccup along the way however Greg and Eric did everything to fix the situation and I’m so glad I went with them. I love my new X3 and am so glad I made the move to BMW.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Hoopcoach on 7/15/2019 at 5:56 PM. Helped by Greg.

We worked with Greg and couldn’t be happier. His low pressure approach and willingness to make sure our needs were met was fantastic. We will consult Greg again in the future.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent service

By Stefanyrae84 on 6/18/2019 at 10:23 PM. Helped by Sales man Greg, Tech man Alex, and Manager Eric.

I requested a test drive on 2 cars on Sunday night. Monday morning I get a call to let me know they can have the cars ready for me whenever I want. The test drives were wonderful! The small talk great! Getting to know the staff even better! I mean wouldn't you want to know who you are getting a car from? I love my car! The service was wonderful! Will definitely go back if and when my family needs another BMW! PS Greg is the man you want to see!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time owner of BMW

By Pj89 on 6/15/2019 at 2:56 PM. Helped by Greg.

I was greeted by very friendly staff and Greg patiently helped me find the car that matched my needs and price range. I’m a first time owner of BMW and highly recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Simple but thorough, fast and and friendly

By dwf74 on 4/17/2019 at 6:28 PM. Helped by Greg, Eric, Bob, Alex.

Everyone at this dealership was friendly and very knowledgeable. I’m confident my vehicle and I will be well taken care of for years. Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Car buying... the way it should!

By Mike60156 on 4/16/2019 at 1:42 AM. Helped by Greg Franklin.

I don’t know about you, but I think purchasing a new vehicle can sometimes be a hassle. High pressure sales and deceptive numbers can make people frustrated. Our experience at BMW of Bloomington was everything but that. Greg Franklin was patient with us and very open minded to our needs. He even went to the extent of emailing us a video of a vehicle walk around to share a vehicke that wasn’t on the lot during our first visit. Greg is an excellent representative and advisor, and a huge asset to the Sam Lehman automotive group.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

BMW X3 Purchase

By Anonymous on 3/28/2019 at 6:53 PM. Helped by Greg Franklin, Eric Smith, Bob Rowe.

Just completed the purchase of a BMW X 3 from BMW of Bloomington. The entire process went very well from initial contact, negotiation, test drive and the completion of the purchase. I interacted with several other BMW dealerships in my search and while all were very good, I would say the staff at BMW of Bloomington topped them all especially Greg Franklin who went out of his way to send us a detailed video of the vehicle we were considering to help us get familiar with it and point out specific details of the vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Service

By AmandaG on 3/22/2019 at 1:00 AM. Helped by Greg.

I had a great experience with this dealership. My salesman name was Greg. He offered me so many options that would fit my budget. After finding something that was perfect I had trouble finding full coverage insurance. He advised me to go with an insurance that fit my budget as well. That same day I got insurance with the company and was able to go and pick my car up. He worked with me through everything and continued to check up on me through the process. I would recommend anyone to go in to see them. Everyone in the office was very pleasant as well!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great communication and accurate description of used BMW X5

By Kim & Chris on 11/20/2017 at 7:54 AM. Helped by Robert "Bob" Lambert.

Bob Lambert and BMW of Bloomington were extremely easy to work with during our purchase of a used BMW X5. Bob answered all our many questions over the phone, emailed many pictures and numerous documents, and most importantly described the vehicle honestly and accurately. The vehicle was prepared for our arrival from 2+ hours away, we test drove it, and then the transaction process was quick, easy and transparent with no "hidden" fees or pressure to purchase optional services or warranties although they were available.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Salesman Above and Beyond

By Jay S on 6/24/2017 at 7:53 PM. Helped by Eric.

Service department is closed on Saturday, but the salesman Eric referred me to the adjacent Chrysler Dodge Jeep dealer to have my car looked at on short notice. My wife was in town there and the BMW was acting up and both of us were concerned. I was unavailable and called to talk to Eric who then coordinated with the Chrysler service department to take a look at it. I was last at the dealer two months before to look at a Mercedes ML-350 that was being sold just as I stopped in to look at it. Good deals never last and I was there to buy.. Long story short, kudos for helping us out of a jam and we'll certainly keep you guys in mind when time for the next new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Awesome Experience!

By nunebj on 5/23/2017 at 7:39 PM. Helped by Bob Lambert and Eric Smith.

Thank you, Bob Lambert, for an awesome experience when we purchased our BMW. We appreciated not only your knowledge of the vehicle, but also your patience and professionalism in working with us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Enjoyable Purchasing Experience

By Dennis on 4/6/2017 at 2:31 PM. Helped by Robert Lambert.

Worked with Bob Lambert on purchasing an X1 for my wife. He was extremely knowledgeable on the vehicle and available inventory. Overall the sales and purchasing experience was hassle free and very professional. If your looking for a BMW, Robert Lambert at BMW of Bloomington is your guy.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Sales Experience

By EAwoods on 3/28/2017 at 4:32 PM. Helped by Robert Lambert and Eric Smith.

I greatly appreciate the no-hassle sales experience at BMW of Bloomington. Robert Lambert was knowledgeable and great to work with. I would definitely recommend them to family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great to work with

By Mike on 3/30/2017 at 7:43 PM. Helped by Bob Lambert.

Bob Lambert was great to work with. I told him I was looking for a newer 3 series but not necessarily brand new. He said they had a certified 2016 with only 7K miles. He took time to answer all of my questions and was great to work with on the price for the deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good experience overall

By MADMAN on 3/28/2017 at 11:06 PM. Helped by Bob Lambert.

I found the car via Internet search. All detail on the web was accurate. Bob Lambert called me right away, and answered all my questions. I put a small deposit on the car to hold it a couple days until I could visit Bloomington to view the car. Bob stayed in touch until I arrived. He helped me with the paperwork and we were on our way home in less than two hours. I thought the price was fair and the car is a joy to drive. Bob also followed up after the sale to make sure I was satisfied.

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price

A wonderful experience when purchasing a vehicle!

By Janben on 3/28/2017 at 9:49 PM. Helped by Robert Lambert (sales) & Ryan (computer).

I had a wonderful experience when I purchased my BMW 2 series. Purchasing this vehicle was made the easiest & most pleasant experience. My sales consultant was Robert Lambert & he is very knowledgeable- he had an answer to every question I had & was very knowledgeable about every aspect of the vehicle. Bob said my experience with BMW would always be #1, & I would be treated very well & so far he is correct. The Finance part was also a pleasant experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you Bob Lambert and Team BMW !

By Turtle on 3/28/2017 at 4:10 PM. Helped by Bob Lambert.

Bob and his team did a great job helping me acquire a new BMW X5 and get settled into the process driving and enjoying the vehicle. Jeff from Bloomington

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Buyer BEWARE!!!!!!!!!!! Extremely poor customer service!!!!

By Sucker No More on 5/26/2015 at 7:47 PM. Helped by Eric Smith, Matt Kaufman.

We were pre-approved for financing and were there from 11:30 am until 5:00 pm. We purchased the car and then decided that it was unsuitable due to the ride of the car and my back problems. We sold the car to another dealer because we did not want to do further business with this dealership. We wanted to cancel our service and maintenance contracts. The General Manager would not been cooperative with canceling the service and maintenance contracts and returning my money, which was $ 4,000. I have had to contact BMW North America and the holder of the insurance company to work out reimbursement. Doing business with BMW BLoomington was a nightmare!!!! Extremely poor customer service to which the General Manager stated, "there is no excuse" with arrogance and no apology. Read over the contract VERY closely before you sign...look out for the service agreements and warranties. Be very careful about what you sign and what it covers...get it in writing.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Reneged

By mj7829 on 9/25/2014 at 8:18 PM. Helped by Sales Manager.

They made me a proposal on a deal on a new BMW. Said needed a couple days. Went back to them to finalize pick up a few days later and reneged on what had previously agreed on. Wanted $1500 more out of me. E-mailed sales manager my dissappointmentl. Did not even have the courtesy to respond.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I was in the market for a good used F150 truck and so I...

By hickmbs on 2/27/2014 at 7:00 PM. Helped by Suzi Williams.

I was in the market for a good used F150 truck and so I went to Suzi Williams and she helped me with all my needs at the price I was looking at as well and the vehicle I was wanting. I was very pleased with the service and respect that I received.

I would recommend this dealer.