Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
5  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Services

By mimzy101 on 6/28/2017 at 8:36 PM.

I must say, my experience at BMW of Catonsville, was simply remarkable and exceptional. My salesman, Garry Leonce, was diligent, empathetic and patient towards my meticulous needs. A few days before I purchased the infinite G37xs, I called in and was transferred to Mr. Leonce, immediately, he exhibited professionalism. On the day of the purchase, Mr. Leonce continuously provided excellent customer service and most importantly, doing so genuinely. Moreover, after the process was finalized, Mr. Leonce watched me drive off the lot with the vehicle I have been infatuated with since ever. The only disappointing aspect of the process was when I received a call the morning of the purchase by a gentleman (name unknown at the time) asking if I was still interested. When I immediately told him, I was unable to discuss my interest at the moment due to being at work, he hanged up!!!!! Moreover, most definitely disappointing from a BMW dealership employee, to my dismay, the gentleman was actually the manager. However, and overall, my experience was great!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Garry Leonce, Thank you!!

By Roberto Galvan on 6/24/2017 at 1:00 PM.

Thanks again Garry!! I started off the day just looking to test drive a 328i (the one I wanted was sold). So I test drove one with somewhat high miles but Garry managed to find another one with less miles and in excellent condition! From the friendly staff who gave me excellent service to the great selection of cars, this was absolutely the best car buying experience ever! They even told me about a great diner (Double T) down the road where my wife and I enjoyed a nice dinner! I've been looking for the right car for a while and this experience sealed the deal. Thanks again to Garry, Jon and Larry Roberto

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Rick Graziano

By RickG on 6/14/2017 at 5:47 AM.

Brian was outstanding in all facets of my purchase experience. He was knowledgeable, professional and attentive to my specific needs. I'd highly recommend Brian to a friend or colleague.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Great buying experince at BMW Catonsville

By DaveO on 6/14/2017 at 1:57 AM.

Great car buying experience. Worked with Lonnie Overby; professional, respectful, good listener..... and never once try to upsell or push in any way. A genuine, good guy who knows and understands the business. If all salespeople were like Lonnie, car buying would be a lot easier. Dave

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

bought CPO BMW

By SSportWagon on 6/1/2017 at 3:43 PM.

Purchased a CPO 2014 328D Xdrive Sportwagon from BMW of Catonsville - Lonnie was my Client Advisor. I had a stellar experience with both the dealership and with Lonnie. Highly recommended ..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We're repeat customers

By Rubina Siddiqui on 6/1/2017 at 2:31 PM.

We purchased our 2013 335 from BMW Catonsville and just purchased our 2016 M2 from here as well. Our experience with Benn Edwards, our representative was pretty much perfect. Benn was not only patient with us (who were extremely impatient to get our M2!), but was also very knowledgable and helpful as he guided us through the whole process of the order and purchase. In the end, not only were we happy about our purchase, but also very happy with the service that was provided and the experience. I very highly recommend BMW Catonsville and specifically working with Benn Edwards.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By Siva Balu on 5/31/2017 at 6:44 PM.

From placing the order of my new BMW through the purchase date. Benn Edwards and everyone else at BMW of Catonsville made the process seamless and easy. Benn was always available and went through everything thoroughly which really helped me throughout the process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks for your Great Service

By 2017540iAWD-Bailey on 5/26/2017 at 1:37 PM. Helped by Johnathan.

This dealership ( BMW Catonsville) knows how to create an unforgettable experience ( in a good way) . Their complimentary Encore service along with Specialist Johnathan provided a high overview of my car's functionalities. By the time my third session was over, I felt at ease and confident about what I learned. Way more than I expected . I'm so gracious because of Johnathan's professionalism and compassion about providing the best service possible. I'm still elated and appreciate the positive treatment I received. Hats off Johnathan. Oh, and great Job to Sigis, Lonnie, and Larry.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dylan Rausch is the best!

By Christian on 5/12/2017 at 12:56 AM. Helped by Dylan Rausch, Jerry Herbert.

Dylan Rausch is the best! This would be at least our 10th car purchased with his help. It's always a great experience and we are always treated like family. The buying process at BMW of Catonsville has always been a positive one. I Highly recommend Dylan and BMW of Catonsville!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Check up

By 3greatkids on 5/11/2017 at 5:05 PM.

I am a first time BMW owner. BMW of Catonsville took the time to show me all the features of my car and how to use them! They are very professional and friendly! The service area is very clean and welcoming! I took my car in for a check up and Ricky and Mel did a great job! Very happy being a BMW owner and now even happier knowing I have such a professional and friendly place to take it to for any service it needs!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

wonderful experience

By BillR on 5/5/2017 at 9:10 PM.

It was a pleasure dealing with Benn and Sigis and the rest of the team, they were extremely knowledable about BMW's and made the whole process very easy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BMW for the wife

By jfink on 4/30/2017 at 11:20 PM.

Expressed an interest for a new BMW for my wife...b-day present. I had previously bought mine at the dealership and had been happy with the service provided. Benn responded and was extremely helpful and has continued to follow up. I will be looking to replace mine within a year and will most definitely head back to see Benn!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used Car

By StanJ on 4/25/2017 at 11:44 AM. Helped by Benn Edwards.

I bought a used 2012 Volkswagen Jetta for my son. The car was in amazing condition. Benn Edwards was an outstanding salesman throughout the whole process. The used car warranty of 12 month or 12,000 miles is OUTSTANDING, to top it off they provided my son with a FULL tank of gas (No dealership does this anymore), this is like gold to 16yr old kid. This was a cash transaction and at no time did Benn or the finance manager try to convert me to financing. I've purchased a lot of cars and I have to tell you that this was by far the best experience I've had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

My first BMW ...but it won't be my last!

By MattyG on 4/4/2017 at 7:05 PM.

I worked with Lonnie Overby on the purchase of my first BWM. It was a CPO 2-series and from beginning to end, the experience was ideal. We moved fast but I never felt pressured, and I came away feeling well taken care of. Lonnie got me behind the wheel of numerous cars as I figured out what I wanted to take home. He answered my questions, and exhibited patience as I vacillated between diesels, 5-series, 3 series, and sports cars. Ultimately we came to an negotiated a price, and I left feeling good. At no point did I feel taken advantage of or bullied and walked out feeling like I got a good deal. I look forward to my next BMW coming from Lonnie and his team at BMW of Catonsville.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time buying new BMW - fun experience

By 330gtnick on 3/25/2017 at 6:30 PM.

The guys at BMW made my first BMW purchase easy and fun. Lonnie Overby and Jon Saunders helped me choose a vehicle and gain a complete understanding of its many features both mechanical and computerized. I love my new ride!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
4   Friendliness
5   Overall Experience
5   Price

Great guy with excellent customer service!

By sololookforward07 on 3/18/2017 at 2:00 PM.

The salesman Andy Perez was great, he's a car enthusiast and we end up talking a lot about cars while they got my car ready. Easy and fast transaction, the way it should be as I don't have time to waste. Mr Perez is a laid back guy not pushy at all. Great guy to do business with, next year when is time to change my wife car I will be reaching out to Mr Perez as i'm too old to be putting up with shady car salesmen, I don't have time for that. The finance guy was great too, the old lady they have up front not so much, she seems miserable and not very welcoming, when I got there I had the impression that she didn't believe I just got in there. SMH, but I would definitely recommend this place and particularly Mr Perez.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Excellent Customer Service

By Maurice Ayers on 3/10/2017 at 3:25 AM.

I purchased a vehicle from BMW of Catonsville and Mr. Lonnie Overby was very knowledgeable about the features of the vehicle. He was very patient with me at times he repeated the process with me. He is a great asset to BMW of Catonsville. I would definitely do business with BMW of Catonsville again due to the exceptional customer service provided by Mr. Overby.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Time BMW buyer

By Craig Ham on 3/9/2017 at 9:47 PM.

Benn Edwards helped my wife and I find the car best suited for our needs. He is professional and courteous. I have already spoken to work colleagues and friends and have recommended going to BMW of Catonsville and make sure to speak with Benn for their sales associate. Thanks very much for your help getting us into the car we wanted. There are 2 others that helped immensely: Sam Choi as the Finance officer, And Michael the BMW genius. Thank you for you assistance and patience it was greatly appreciated.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service!

By ChantellP on 1/23/2017 at 8:19 PM.

Lonnie Overby has contacted me and has provided me information on the car I was interested through email. We took the car for a test drive and while driving around, Lonnie took the time to get to know me. This was my first car purchased, very long but Lonnie Overby and Larry Cash has made the process smoothly. They were both patient with me and my family. Thank you again and I highly recommend their service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Feedback for sales associate Benn Edwards

By boughtfrombenn on 1/9/2017 at 2:24 PM.

Benn Edwards assisted me with finding the right car at the right price and made sure that the sale went through as expeditiously as possible. He answered all of my questions, helped me to understand the process and assured me that the car I was purchasing was a good value. I am also please with his followup and how he took time to return calls and to interface with the service department on my behalf. In Service Jamie and Ricky were also helpful in helping set up a loaner for me as I needed to bring the car in after the sale for some touch up work.

I would recommend this dealer.